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I am really disappointed with how Kia Service center (international automobile company) is treating me as value customer.
The service agent (Nurull Atika Nabila) called me last month and let me know my car replacement part is arrived, so I thought I can service the car as well. But unfortunately replacement part must do it during weekdays, with no options, I have to take leave purposely for this.
But on that day, Nurull was on leave and Other service agent was serving me. After completion, he let me know that the replacement part is not suit to my car and I need to wait again... I am so frustrated that why the service agent can be so unprofessional and not even calling me to follow up after I texted her. Is it the way how Kia staff has been trained to treat the customers? I do not think that Kia is delivering what have promised here. Maybe the company core value is just built to attract sales but not after sales.
I really hope Kia management team can take this seriously else it won't be survive in future with current competitive markets.
If I didn't received a call from Kia within 5 working days, I will proceed further complaints through other media.
From disappointed customers
Sam ([protected])
