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Hi, I am an owner of a 2011 Kia Sorento . The car I own has been giving technical problems such as the illumination of the Airbag warning light (red) as well as the AWD warning light (yellow). When i sent the car in for service (Mid December 2016) I was told that the AWD warning light was to be ignored as there was nothing wrong with the AWD system. I was worryingly informed that it was a wiring problem that caused the AWD warning light to illuminate. Disappointingly, I was informed that due to the absence of a wiring technician, my problem could not be solved. The sales manager had told me to send in my car a week later. After sending it a week later, I was only regretted to be informed (10 days later) that they couldn't fix the problem, instead they came up with a solution to replace the whole wiring for a cost of RM6000. I was reluctant to continue with the replacement, hence they had to assemble back the car after dissembling it for inspection. I had the fear that the assembling/dissembling of the car would lead to persistent issues in the long run. My thoughts had came true several months later as the car is having some problems which i believe was result of the dissembling/assembling of the car. The problems I am facing to date are :
a) Illumination of Airbag warning light and AWD malfunction warning light.
b) Right front blinker does not work
c) Right blinkers (rear & mirror) blinks faster than usual
d) front right headlamp does not light up.
I beleive it is unfair for me to pay any amount as this problem was detected during the warranty period and due to the unefficiency of your staff as they could not solve this problem during the warranty period.
I therefore seek damages for inconvenience caused on my side and also I seek the repair cost to be sustained at your cost.
I am very much disappointed as this is my second time writing this, as my previous compliant, sent on Sunday, January 15, 2017 11:33 PM had yet to receive any actions.
