The complaint has been investigated and
resolved to the customer's satisfactionResolved National Magazine Exchange — cancelation policy
resolved to the customer's satisfaction
My 81 year old Grandmother, somewho authorized for 10 new magazines. But doesnt remember doing this, she said she did not call anyone to order magazines. So I called this National Magazine Exchange just like the letter that we received says. They said that on April 08, 2009 she authorized them to charge her credit card in the amount of 67.08. The letter says "Orders may be cancelled within 7 days from receipt of this letter by writing or calling customer service.". Well, This letter was written on April 8th and according to the envelope that it came in, it was not mailed until April 14th. Then we received this on April 16th. I called April 17th to cancel. i was told that i could not cancel because this is what she agreed to . Then i spoke with someone else and she said what she could do is refund 1/2 of the 1st payment. and only mail out the 3 out of the 10 magazines for 1 year. I feel that this company is wrong and Per their letter of confirmation letter it states that we should be able to cancel this. I feel a full refund should have been submitted and the order to be canceled as requested.