Latest Reviews and Complaints
Suspected scam
Dear Michelin Team, I’m writing to report a scam involving someone who falsely claimed to represent Michelin. I was contacted through LinkedIn by an individual offering an online self-employment opportunity that they said was connected to Michelin. However, there was no clear information provided about how the opportunity worked, no documentation, and...
New app is awful
Can not search a city/town for restaurants without actually being there. Turn off location, voilla—nothing show up.
13 The Michelin Guide Reviews
The Michelin Guide’s earns a 2.4-star rating from 13 reviews and 6 complaints, showing that the majority of diners are somewhat dissatisfied with culinary experiences.
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Weak features
How would one delete a list or change it from public to private?
Is it possible? If so, it’s certainly not clear.
Removed “Specialties” Section
In the past, there used to be a “specialties” section for every restaurant, but now it’s not there? What’s the reason for its removal?
Needs means to save search
When I travel frequently to another region/country, I need to set the filter categories each time. “Save this search” feature is requested. Hi b
Garbage
After finding out that Michelin only gives stars on the east or west coast I learned that they’re extremely lazy. Travel through the states a bit.
Useful app, but need to add additional features
It’s useful, but they can add information about restaurants like wiki, and more reviews, and more user review, and more user pics, and more sorting features.
Nice App, Weak Content
I know flyover country might be scary to you, but if you’re reviewing restaurants and don’t even touch a toe to the ground in New Orleans, you’re not doing your job.
Useless
I’ve never written an App Store review but I felt compelled after trying this half baked piece. The most basic of features are absent. Why can’t I sort by closest to me?
HarryG
I have not used it yet,but hope to whilst in Washington DC.I will have a need this weekend,and let my fingers do the walking by visiting this App,to book my restaurant of choice.
Great, useful, good looking app
Can view Michelin reviewed restaurants and hotels worldwide, bookmark and make lists, and make reservations; great, clean looking, snappy UI - super useful at home and for travel.
Fundamentals are broken; useless while traveling
This app doesn’t work while traveling; location services fail to load area restaurants and you’ll be staring at a loading sign every time you try. There is no offline mode, apparently, so if you make a list and favorite a few restaurants, it won’t load when you're off wifi. Needs user friendly resources like sync, save, and low data connections.
Downloaded three times, each time deleted
Every time I think that it’s a perfect place to try the Michelin app (like Oaxaca Mexico, NYC) it either doesn’t support the region, or is too clunky to be worth the effort.
If Silicon Valley thinks personal data exchange is worth investing time and money, Michelin should think about embracing this app.
Instead of being a leading guide to great cuisine, it’s a an underpowered expansion of a paper book.
Basic features are broken
I don’t take the time to review apps, but when an app serves such a simple purpose (find a restaurant) and basic features are broken is deserves one.
1. What is presumably the link icon does not work - I get an error message “Sorry, we encountered issues with the server’s response. Please try again later.”
2. Website URL isn’t even shown anywhere
3. Tried reporting the shove in the app feedback section of the app and they also
Use same broken functionality.
4. If I use the email option, it tries to use it the built in iOS mail app, no option to choose which mail app to open (I don’t use the built in iOS mail for my personal email address)
6 The Michelin Guide Complaints
Nothing in Boston!? Seriously?
Oh Ya is one of THE most outstanding restaurants in Boston and TMG shows nothing. ♂️
No option to search stars
The app doesn’t allow you to search for places with stars, you still have to go to the website..
Bib gourmand can no longer be selected as a filter?
With the latest update, bib gourmand can no longer be selected as a filter. Not sure if it’s a bug or intentional.
Is The Michelin Guide Legit?
The Michelin Guide earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
The Michelin Guide has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Guide.michelin.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Guide.michelin.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, The Michelin Guide appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for The Michelin Guide have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Adult content may be available on guide.michelin.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with The Michelin Guide's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 13 complaints were resolved.
- Guide.michelin.com is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
- The website belonging to The Michelin Guide has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to The Michelin Guide. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Replied
No dark mode
Plus, can’t filter by open table vs Resy
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
A Shame
It has never worked for me. The page doesn’t populate and stays loading forever. What a shame.
The complaint has been investigated and resolved to the customer’s satisfaction.
Could you be more specific so we can investigate the issue? Did this behavior occur after an auto-update? I would recommend updating to the latest version and signing out and then back in.
Overview of The Michelin Guide complaint handling
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