Napa Auto PartsRude Store Assistant Manager and Worthless Lifetime Warrantee on Parts

This review was posted by
a verified customer
Verified customer

I paid $36.75 plus tax for a set of disc brake pads for my 97 GMC Jimmy in 2000. Receipt number 138849. I took the brake pads back today to get warrentee replacements. I was treated like CRAP by the assistant manager of the store. I talked to the manager but he wouldn't take the time to inspect the brakes and said there was nothing he could do. I went to Autozone and bought a set of brake pads with a real Lifetime warrentee for about half the cost. I can take the Autozone brake pads back anytime and get them replaced. I spent about $100 the week before in the NAPA store and I was ready to give them more of my business. Now I will never buy anything from NAPA EVER again because they don't know how to treat their customers or provide the best value for my money. NAPA is a rip-off and I'm going to tell everyone I can not to buy from NAPA!


  • I noticed the pads were around $37.00 and they were being put on a 3/4 ton truck. Sounds like a TS series, maybe a SS series pad.If the truck was a service truck or used to haul a good amount of weight I would recommend at least their SS series and more likely the UP (best) pads.The vehicle is 19 years old.Have the calipers ever been rebuilt or replaced?What about the brake hoses? Though they may not be leaking, hoses rot or disintegrate from the inside.Similar to a clogged artery, it blocks the return of brake fluid, keeping pressure on the caliper pistons.My advice, take a good look, at what came off of it.Are both sides worn the same?No matter what brake pads you put on it if there are other problems pads will not fix the problem.My experience--I listen to known good mechanics, read good articles on forums, worked parts counters for 16 years and worked in a Nissan factory for 25 years.Been there, done that!

    0 Votes
  • Na
    Napa manager Feb 25, 2014
    This comment was posted by
    a verified customer
    Verified customer

    this makes me giggle I was the manager of that store when that took please the pads were on his veh for 8 years and we're wore out there were no defects. I was going to replace them for the fact he still had the box and paper work but then my assistant manager told me the customer threw the pads across the counter and demanded he replace them, no one will ever treat one of my employees that way. So he did not gat pads replaced.

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  • Je
    JerryF Sep 10, 2013

    Some of you don't really know what it is that you are talking about. Something with a lifetime time warranty does not mean that it is low quality. If something is installed incorrectly or used improperly then the warranty is void and someone is trying to get something for free. An example that comes to mind is Snap-on tools, good quality and lifetime warranty. Used properly, the company will replace it at no additional charge. Places like AutoZone ( not NAPA) are just as good if not better. They all have their good and bad. I have always thought highly of NAPA until recently when an employee is telling me that I don't have the engine in my car that I said I have when I have been working on the thing for three years now with some of the work being very extensive. The point is that it is in the way customers are treated. Not everyone is mechanical and may not know alot about cars but don't treat people like sh** and expect them to come back for more. Don't know what happened to NAPA over the years, but they are not what they use to be. Maybe the experience is there depending on where you live.

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  • Ge
    geneemailbox Aug 13, 2012

    yeah you should have hired someone from craigslist that did this mechanic odd jobs all the time. Your car is dangerous how do you deactivate your breaks that easy. Thats insane and i'm surprised your power break booster stoped working if you take out a relay fuse of take out a pin ... insanity like that fitness tape commercial!!!

    0 Votes
  • Bl
    BlueAndGold Mar 06, 2011

    I agree with foxfyre on everything but having to go back to the dealer. The only thing going to a dealer gets you is double the cost.

    Brake pads that last 8 years is awesome, no matter how you cut it. And of course no0 reasonable person would expect wear and tear to be covered under a manufacturer warranty of ANY period. Do you expect vaccuum bags to be free for your vaccuum? If you accidentally toss your fridge onto the highway while moving should THAT be covered under the warranty? You remind me of someone who would try and bring their own steak to a restaurant to have them cook it for you, and demand a discount.

    Also, remember, if you ever DO find someone that says "lifetime" and includes wear and tear... 9 times out of 10 it is good for ONE replacement only. You can't reasonably expect ANY business to continually replace your worn out breaks, the same as you wouldn't with tires or anything else that is DESIGNED to wear down/out/be replaced. The only way a business could make money would be to either mark up the [censor] out of their products, or reduce the quality / manufacturing cost of the product to NOTHING.

    NAPA has always been good to me and taken care of warranty problems. But I don't EXPECT them to lose money to cover me for something I am wearing out myself.

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  • Su
    summy_wa Dec 31, 2010

    Lifetime brakepads are marketed when sold as the "last pair of brake pads you will buy." If they are only warranteed for lifetime against defects, then why buy the expensive ultra premium pads when the normal pads come with the 12 month/12k mile warranty? I assumed that NAPA makes extra money on the Ultra Premium line up front (usually an extra $20-40 per pad set over the Premium line at NAPA) and then when the do-it-yourself mechanic comes in for replacement "free" pads down the road, they will buy things like brake fluid, brake cleaner, calipers, wrenches, bleed get the idea. Most "lifetime" warranties are just that: warranties that cover the part for the lifetime of the vehicle as long as you still own it. I do like NAPA in general for their quality and service (especially their experience). But, on this one I have to say I've been frustrated with NAPA advertizing a "lifetime" part like a brake pad, then being reluctant to replace it 20 months later since I put 30K on the vehicle and it was "normal wear and tear". When I bought the pads for the higher price, nothing was said to me that normal wear and tear would be excluded on the warranty. Frustrating. Should have bought the 'premium' pads and saved $30 two years ago or bought somewhere else.

    1 Votes
  • Ka
    KatherineC Jul 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Autozone's Lifetime warranty is a gimmick. Their products are of such low quality that they have to offer a lifetime warranty in order to get anyone to buy them. Quality brake pads are warrantied for defects in manufacture not improper installation or normal wear. People like you are the reason low quality retailers like Autone exist in the first place.

    1 Votes
  • Sq
    squashiwa Oct 13, 2009

    Everyone is out to get free stuff its quite sad, i also work at a napa and the pads carry a lifetime warranty against manufacturer defect not you used the pads for 8 years and now you want new ones... if we did that for everyone we would never make any money...from the sound of things you belong to autozone!

    1 Votes
  • De
    dejay Feb 16, 2009

    when did you buy them and what brand was it..part number?i am a manager for napa and am curious thanks

    0 Votes

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