The complaint has been investigated and resolved to the customer’s satisfaction.
During the bad storm on December 20 to 22 we bought cable chains from the Napa store in Vancouver WA. After putting them on our new VW Rabbit all our warning lights came on. The chains had severed the electronics under our car. The dealership said the chains had been installed correctly but were a bad design. Now we have no ABS, no traction control, no speedometer and it well take 4 weeks and $450 to fix! If this cable chain should not have been sold for a VW Rabbit someone needs to be held accountable.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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