During record breaking heat the Carrier rooftop AC on our Jayco Greyhawk screeched it's last breath on October 3. A local on site repairman responded that day and immediately called Good Sams to notify of the unit failure and lack of replacement parts. Lee, our claims adjuster, admitted that he was well aware that Carrier had ceased production of AC units a decade ago and the current lack of replacement parts. He has denied our claim based on their 'technician' needing to examine the old unit to ascertain that it was indeed irretrievably broken before repairs were made . However, the 'inspector' who was sent out to verify the need for a replacement unit only took photos of all 4 corners of the coach, the tires, the odometer, the VIN number, the old unit, and the new AC unit. He declined the opportunity to inspect the old unit because 'he was not a technician and not qualified to examine the problem' and actually refused to take possession of the old unit for further examination. The purpose of the photos and why an unqualified person was sent to evaluate our claim is a mystery. According to Lee, because the old unit was not examined by a technician, a requirement that was totally within his control, our claim is being denied. We made every effort to provide proof of the demise of the old Carrier AC unit, but Good Sams warranty representatives failed to send appropriate evaluators, thereby creating a basis to deny our claim. Only when we called Good Sams on October 25 to inquire on the status of the claim were we told it had been denied. We are out $1586 and did not even receive the courtesy of a phone call. We are Good Sams Lifetime members and have had good service in all aspects until now. Our positive testimonials to others about Good Sams are a thing of the past as a result of the devious handling of our claim.
Extended Service Plan policy #GARMH.[protected].05.01
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