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1.0 188 Reviews

MyTrip Complaints Summary

2 Resolved
176 Unresolved
Our verdict: If considering services from MyTrip with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MyTrip reviews & complaints 188

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8:22 am EST
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MyTrip Service

I booked a return ticket to and from Johannesburg to Cape Town on 30 January 2024 for Charmaine Shabalala for 15 February 2024 and 21 February 2024 but I haven’t received any tickets. The amount of R2 485.89 was deducted from my account on 30 January 2024 for the ticket though for order number MSQJGV which seems not to exist. On 26 January I bought a ticket for Nonhlanhla Molea for 5 February 2024 for Order number MSEBGO as indicated on the bank statement.

 

The flight to Cape Town is supposed to be tomorrow morning. may you please attend to this. It is a big inconvenience.

Claimed loss: R2485.89

Desired outcome: Ticket or Refund

Confidential Information Hidden: This section contains confidential information visible to verified MyTrip representatives only. If you are affiliated with MyTrip, please claim your business to access these details.

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7:59 pm EST
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MyTrip - Air ticket

Hi sir/mad, Mytrip Booking number MR6XSR, At time January 8 to 10 2024, while I was booking for my fight to Vietnam and your company cost more than other, for example HKExpress for only $649HKD and your fight was $933HKD. It is because it said can be changed of day or cancel without any problem. I called your company "mytrip" at +[protected] four day...

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6:21 am EST
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MyTrip - Flight cancelled no refund received.

Return flight cancelled by airline from New Zealand to UK March 2020. Airlines informed if booked by agent to contact them for the refund. Mytrip still issued tickets but there was no flight and airports closed due to Covid19. Could not get hold of mytrip by phone or email. Logged on their site and received a etrack number. Totally understood the enormity...

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12:54 pm EST
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MyTrip - Not able to use the voucher that I received

I canceled a flight. According to their "flexible option", you are supposed to get a refund at 90% of the value of the ticket you canceled. => Well this is not true. One month after my cancellation, they finally sent me a voucher. I then tried to use it, but it never worked. I contacted the chat help service (don't even try the phone option, supposedly...

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8:36 am EST

MyTrip Cancelled flight

my niece's flight got cancelled on the 6th of November she was meant to live Lusaka Zambia on the 16th of November and arrive on the 18th of November. My trip emailed to say the flight had been i called the customer care line on their site the gave me another alternative to rebook which i accepted they did a rebook but i have not received any confirmation email they keep saying they are waiting for authorization from the airline till date no confirmation and time is going. am really disappointed with their services. what next? What happens to my niece's journey? there is no green light at the end of the tunnel and no guarantee. Kindly assist me on this one

regards

Katayi Kapitolo

Desired outcome: if i can just have the flight rebooked and have guarantee that the ticket is available for her to travel

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7:34 am EDT
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MyTrip Lack of professionalism, training and desire to resolve issues

My booking was changed by the airline and when Mytrip updated the booking they had done so without adding the 23kg's luggage allowance on the amended outbound. I called them about this and they were truly shocking. My immediate feeling was the staff are very poorly training and there is no management oversight. The member of staff I dealt with was very rude and condescending.

He sent me the confirmation again and when I checked it again it did not have the luggage allowance on there. I asked for his name which he didn't give me and I asked to speak to a manager and he refused.

Please avoid this company at all costs. I really regret booking a ticket with them.

Desired outcome: I would like my booking amended to show the luggage allowance which is what I paid for.

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6:12 pm EDT
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MyTrip - Fraudulent self-transfer guarantee

We booked a trip using MyTrip with a self transfer. We believed their self-transfer guarantee language, which states that customers may purchase new tickets to replace missed connecting flights, and that if the guarantee applies, they'd be reimbursed. From their website: "You may also book a new ticket yourself; if the Self-transfer Guarantee applies, and...

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3:54 pm EDT
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MyTrip cancelled my flight without asking me, will not refund me.

mytrip cancelled my ticket without my permission, after i had called and simply INQUIRED about cancelling and was supposedly awaiting a call back from a supervisor, which never happened. at 12:36am I received an email saying that "as agreed", they have cancelled my ticket. as soon as i caught this, i called them and asked them to reinstate or give me a full refund. They are refusing me a full refund and after 15 requests for a supervisor to call me back, they still have not and have stolen my money.

Desired outcome: full refund.

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10:36 am EDT

MyTrip Mytrip withholding three refunds they have received

Exactly two months ago, my daughter and her two friends booked through Mytrip. Their flight got cancelled. The airline has refunded Mytrip for all three passengers bookings and yet my daughter and her friends have not yet seen a dime of their money! Mytrip representatives all tell you the same thing (spoke to 19 representatives so far)-" Your refund request has been made a priority" or they "have escalated your refund request to the support team/refund team/back office" They say their supervisor will call you back and the supervisors NEVER do. You cannot reply to an email sent by Mytrip. You have to keep sending new emails with a consent. Their website keeps saying "Waiting to process payout" regarding our refund claim that they also states has been approved by the airline. Their website says their

"phone support offers fast assistance" and their

"support team can swiftly handle requests" but this is NOT true. How long Mytrip does it take to process a refund to the passenger! It said it would take 6 days at the end of June! Another month has gone by and still no refund. In total, two months since the flight cancellation happened and NOTHING has been refunded.

Does Mytrip want to gain interest and keep the money they are withholding from passengers?

How can those who are behind these unprofessional and unethical practices, at Mytrip, sleep at night!

I will withdraw this review if Mytrip does the right thing and refund the money ASAP to my daughter and her friends who worked hard to save for this special trip to Europe. Next step, contacting television stations to do an investigative story on Mytrip and file with the legal courts if this matter is not resolved immediately! Please help Us Complaintsboard!

Desired outcome: Refund for all three passengers in the amount of $1592.64

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4:09 am EDT
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MyTrip Failure to receive a refund (from mytrip) following a flight cancellation by the airline

Flight iz26, from marrakech to tel aviv, which was intended on the 1.10.2022 was cancelled by the airline (arkia airline) on the 1.05.2022. Since then we are corresponding with mytrip, through them were made 3 orders: lkhplc, 5 persons, lkdzwz, 5 persons and lkeowo, 2 persons. We are asking to get the refund for the above flight from marrakech to tel aviv for the 2 orders: lkhplc and lkdzwz. On december 2022 we only received the refund for order lkeowo. They do not handle our demand for refund and they are always answering the same answer: that they are escalating our demand. We are asking for help to receive what we are eligible to get. The 3 above orders were made through mytrip as your recommendation and transfer to the site of mytrip. Thank you for your help and intervention. Best regards katz shmuel and daniella.

Desired outcome: we would like to get back the refund as soon as possible

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4:41 pm EDT
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MyTrip Refund for canceled flight

I bought a ticket for the flight that will take off from Seoul to Istanbul at 06:00 on August 21, M9ZZUI reservation no. The flight time has changed, the airline said that I am entitled to a full refund, but Mytrip company does not want to refund. He wants to get half of the refund.

The flight time has changed, I have the right to a full refund, but the company does not accept this, only because the time has changed.

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8:34 am EDT
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MyTrip MyTrip Review: A Terrible Company with Terrible Customer Service

This review is going to be a bit of a bumpy ride, so buckle up! I recently had the misfortune of using MyTrip to book my flights, and I have to say, it was one of the worst experiences of my life. Despite their claims of being one of the best flight agents in the world, I found them to be nothing more than a worthless, lying, money-grabbing scam of a company. Their customer service was beyond terrible, with short, unhelpful answers and no apologies for their mistakes. I was hung up on multiple times and told that there was nothing they could do to help me. I'm not usually one to write reviews, but I feel compelled to warn everyone out there: do not use this company. I wouldn't even recommend them to my worst enemy.

Let me explain why. I booked a flight with MyTrip in July, from New Zealand to the United States and then on to Europe. Everything went smoothly with the first leg of my journey, but the trouble started when I tried to book my return flight home. I had to change airports in Japan, but I soon found out that this wasn't possible because Japan doesn't issue transfer visas. I tried calling MyTrip's customer service department multiple times, but each time I was put on hold for hours and given the runaround. They told me that the problem was out of their hands and that I needed to talk to the airline responsible for my ticket. This was a complete joke, as the airline had no idea what I was talking about.

It soon became clear to me that MyTrip knew about my problem but didn't want to help me solve it. They just wanted to prolong the waiting time so that I would have to pay more when it came time to reschedule my flight. This was the first red flag. Then, my scheduled flight was canceled by the airline, and MyTrip never notified me or changed my booking on the app. This was the second red flag. When they finally tried to reach me, it was the day before my return flight home, and they tried calling my New Zealand number even though they knew I was in Europe. This was the third red flag.

Finally, I decided to take matters into my own hands and called the airline directly. They offered me multiple flights back home that would work without a problem. When I called MyTrip to see if they could help me rebook, they told me that there were no seats available on any flights for at least a month. This was the fourth red flag.

In conclusion, I would strongly advise against using MyTrip for any of your travel needs. They are a terrible company with terrible customer service, and they will do everything in their power to take your money and leave you stranded. Save yourself the headache and book with a more reputable company instead.

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7:28 am EDT
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MyTrip Terrible Experience with MyTrip: False Promises and No Refunds

I gotta say, I had a really bad experience with MyTrip. I got a call from one of their guys, Khashan, who offered me tickets to Pakistan. I was interested, but I made sure to ask him what would happen if I couldn't get a visa. He told me not to worry, that the tickets were fully refundable and changeable.

Well, turns out I couldn't get a visa, and when I called Khashan to ask for my money back, he told me that I could only get a partial refund or pay a fee to change the date. I was really upset, because I had specifically asked him about this before I bought the tickets, and he had assured me that I could get a full refund.

I tried to reason with them, but they just kept telling me that I should have listened to their advice and changed the date. But I didn't want to change the date, I wanted my money back! And to make matters worse, they wouldn't even tell me where their office was located. It all seemed really shady to me.

In the end, I didn't get my money back and I felt like I had been scammed. I wouldn't recommend MyTrip to anyone, and I definitely won't be using their services again.

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6:21 am EDT
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MyTrip MyTrip.com: Unreliable and Unhelpful - A Review of Cancelled Flights and Poor Customer Service

I recently booked a 2 month trip back to the UK from New Zealand through MyTrip.com. I was excited to visit family and attend a wedding, but unfortunately, two weeks before my flight date, one of the six flights necessary for my journey was cancelled, which meant that my entire trip was cancelled. This was a huge inconvenience for me, especially since I had already arranged to move out of my apartment the day before my flight.

When I contacted MyTrip.com's customer support line, I was put on hold for 50 minutes before finally speaking to a representative named Vijay. Unfortunately, Vijay was not very helpful. He told me that there were no alternative flights available, which I knew was not true since I had already done my own research. He offered me three options: re-book, take an open ticket to the value of each flight with each airline, or take a refund. However, he did not provide any time frame or assurance of a refund, and he also said that the open tickets would not be an option for me.

Vijay sounded tired and frustrated, like he had already dealt with a lot of angry customers that day. I remained calm and polite, but I was disappointed with the lack of customer service I received. I requested a transcript of the conversation to be sent to me via email, but even that was not very helpful.

Like many other reviewers, I was charged $2500 for my flights, which were cancelled with no guarantee of a refund. MyTrip.com did not provide any meaningful apology or compensation for the inconvenience they caused me. I am suspicious that this is a common occurrence for their clients, and that they are more interested in making money from holding flight money, charging fees, and selling non-refundable add-ons during the booking process.

It is unacceptable that MyTrip.com cancels people's travel plans without any regard for the consequences. They need to be held accountable for their actions, and all clients should receive a full refund. I am disgusted by the lack of customer service, compensation, and notification system. After reading other reviews, it seems that many other clients have had similar experiences.

I am wondering if there is a regulatory body within the booking agent industry that we can report this to. We need to make our voices heard and bring MyTrip.com to justice. I will continue to make noise until I receive my money back, and I encourage others to do the same. Together, we can use the power of our numbers to make a difference.

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MyTrip MyTrip Review: A Travel Agency That Scams People Out of Their Money

I gotta tell ya, folks, steer clear of MyTrip if you're planning to book a flight. This travel agency is all about scamming people out of their hard-earned cash.

Let me tell you about my experience. I booked a round-trip ticket from Gaborone, Botswana to Paris, France through MyTrip. I was supposed to leave on September 12th, 2021 and return on September 16th, 2021. Unfortunately, I tested positive for COVID-19 the day before my departure, so I couldn't travel. I tried to change my flight to leave on October 10th, 2021 and return on October 14th, 2021, but MyTrip told me they couldn't do it because there was no flight that fit my new itinerary. They told me to contact KLM for help.

I messaged KLM on WhatsApp because I couldn't afford to make an international phone call. But they didn't see my message until after my departure, so they marked me as a no-show. I tried to explain to KLM what happened and showed them evidence that I had contacted both MyTrip and KLM before my departure to change my flight, but they wouldn't budge. They said they would only change my flight if MyTrip contacted them to get a waiver to erase my no-show status and reschedule my flight.

So, I contacted MyTrip and asked them to call KLM and get a waiver code to change my flight. They asked me to pay $24 for the service, which I did. But as my new travel date approached, I became more and more desperate. I called both KLM and MyTrip every day for two weeks leading up to my new departure date. KLM told me that MyTrip never contacted them to ask for the change to my flight, while MyTrip kept telling me to be patient and wait for a response from KLM. They claimed they had already contacted KLM and were waiting for a response.

My new travel date came and went, and my flight still hadn't been changed. KLM told me that MyTrip never made any contact with them to have my flight changed. I had to buy another ticket to travel to Paris on October 12th, 2021. Two days later, MyTrip sent me an email saying that KLM responded that the change to my flight was not possible. They said my flight was not cancelled yet, but if I cancelled it, I shouldn't expect a refund.

I decided to contact KLM to get some clarification. They denied ever sending that response and said they were still waiting for MyTrip to contact them to change my flight. They said they would only change my flight if MyTrip contacted them because I purchased my ticket through them.

I thought I was the only one who got scammed by MyTrip, but after doing some research online, I found out that there are thousands of people who have been victims of their fraud.

So, folks, take my advice and never book a flight through MyTrip. They're nothing but a bunch of crooks.

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MyTrip Terrible Experience with MyTrip: Unprofessional Customer Service and Delayed Refund

My experience with MyTrip was absolutely terrible! I booked a flight for March 19th and when I called them for assistance, all I got was a "wait please" and then they hung up on me. It's disgusting how they treat their customers! I strongly advise against booking with MyTrip because they lie and just want to steal your money. I had to wait for hours on the phone before someone finally answered, only to be hung up on a few minutes later. It's been weeks since my flight and I'm still waiting for my refund. I even filled out a contact form on March 8th, but it was ignored. And now they're telling me that they're working on the contact forms before the bookings from March 19th? That's ridiculous! Turkish Airlines already sent the full amount back to MyTrip, but they won't send it to me. They're stealing from their clients! I have the right to get my money back and I'm tired of waiting. MyTrip is the worst company I've ever dealt with! Turkish Airlines is much bigger and has better service than MyTrip's cheeky employees.

I've sent several emails to MyTrip, but they still haven't refunded my money. They keep saying that the handling time for refunds is longer than usual because of Covid-19, but that's not an excuse. I have proof that Turkish Airlines already sent the money back to MyTrip before I even contacted them. It's been such a hassle and I feel like I should be compensated for my time and energy. I wouldn't recommend MyTrip to anyone and I hope others see this review before booking with them.

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MyTrip MyTrip Review: Unreliable and Untrustworthy - Don't Make the Same Mistake I Did

I gotta say, MyTrip is not the best travel website out there. I had a really bad experience with them recently. I tried to book a flight from Hong Kong to Curocao, and they messed up the flight times on my itinerary. The flight time for KL733 was wrong, and it actually belonged to KL735. And the flight time for KL734 was also wrong, and it belonged to KL736. If I hadn't checked, I would have missed my flight again. Can you believe that? I mean, come on, MyTrip, get your act together!

I also checked their quality rating score on Skyscanner, and they only got 4 stars, while Expedia got 2 stars. How does that even make sense? And when I looked at their Google reviews, they only had 1.05 stars, and most of the reviews were complaints. I should have paid more attention to those reviews, but I trusted Skyscanner and their score. Big mistake.

Now, I'm stuck in Amsterdam Schiphol Airport because I missed my flight from AMS to CUR today. The flight time on my itinerary was wrong again, and I ended up missing my flight. I had to pay a change fee, tax, and checked baggage fee, and I even had to pay for a night at a hotel. All because of MyTrip's mistake. And when I tried to change my flight with Turkish Airline via MyTrip, they said the flight on Nov 9 was full for economy class. And if I wanted to change to premium economy, it would cost an additional US$4.4K. What a rip-off!

I'm still trying to get a refund from MyTrip, but it doesn't look good. I read another review where the reviewer said MyTrip promised to refund them, but they waited for a year and nothing happened. That's not very reassuring. And I suspect that MyTrip is trying to make money by tricking passengers into booking more flights with them. They told me there were no seats available on Turkish Airline, and I had to book another flight with another airline via their website. I don't trust them anymore.

Overall, I would not recommend MyTrip to anyone. They're unreliable, untrustworthy, and just plain bad. If you want to book a flight, go with a more reputable website like Expedia or Skyscanner. Don't make the same mistake I did.

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MyTrip MyTrip Review: Terrible Experience with Flight Changes and No Compensation

MyTrip is a complete scam! I recently had a terrible experience with them and I feel the need to share it with everyone. I had booked my tickets through MyTrip for a trip to Vietnam, which I had planned 7 months in advance. However, just one day before my trip, I received an email from MyTrip stating that my return flight from Hanoi to Ho Chi Min had been changed. The new itinerary had increased the flight time from 2 hours to 10 hours. I was extremely disappointed, but I had no choice but to accept it.

To make matters worse, while I was on my trip, I received another email from MyTrip stating that the same flight had changed again! How can a ticket that was paid for 7 months ago have so many problems? This time, the flight had been changed to day 6 instead of day 4. MyTrip and the airline did not care that I had bought two return tickets, and with this change, my second flight from Ho Chi Min to Narita would be lost as it was reserved for day 5.

I tried to get in touch with MyTrip, but their phone service was nonexistent, and there was no 24-hour service. I sent an email, but I only received a response on the day of the flight, which meant that my hope to continue on the itinerary was over. I had to pay for extra hotel expenses and transportation, which was a huge headache.

Only on the 5th day did MyTrip report that they had changed the return ticket again, this time to the 8th. But what about the passage from Ho Chi Min to Narita? It should not have changed too! MyTrip made an amateur error, and it cost me a lot of money. Since the only flight I had "certainty" that was booked was from Ho Chi Min to Narita, I had to hurry to Hanoi airport and buy a ticket on the airline to Ho Chi Minh. MyTrip gave me the new ticket for the 8th, but they did not change the other flight. I had to pay 3 times more for the ticket price. I bought the tickets 7 months in advance to save money, but a company called MyTrip did this "crap."

MyTrip can accuse the airline, but I find it almost IMPOSSIBLE that a Japanese company, from the proportion of ANA, has made so many mistakes. When you buy something, it's done, done. Changing so often, just in time, a Japanese company, I'm sorry, impossible.

I am extremely disappointed with MyTrip. They switched the same flight (Hanoi to Ho Chi Min) 3 times and forgot to change the second flight (Ho Chi Min to Narita). It's unacceptable. I want MyTrip to make the whole process of repayment. That is the MINIMUM they can do. My card is in red, and I need to pay these bills.

When I contacted MyTrip, they said that they are unable to offer compensation as they are not affiliated with the airline. They suggested that I contact the airline directly for compensation. I expect a return of when the money will be returned. If the problem was of the airline that MyTrip contact and solve. I UNDERSTANDED THE PASSAGE BY MYTRIP AND NOT BY THE AIR COMPANY.

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MyTrip MyTrip Review: A Nightmare Experience - Unhelpful, Costly, and Time-Consuming

I had a really bad experience with MyTrip. I thought that using a travel agency would make my trip to Albania with my partner more relaxed, but it turned out to be the opposite. I bought round trip flights with a stopover and paid extra for flight changes and cancellations. However, half a day before the outbound flights, the airline of the second flight changed the flight time to before the first flight, making the transfer impossible. I tried to contact MyTrip urgently, but no one answered. I called the airline, but they told me to check with MyTrip since I had contracted through them.

The next day, I finally got someone from MyTrip to answer, but they told me I had to pay an extra fee for them to deal with the issue, even though I had already paid for the change and cancellation fee. They also said that the flights to Tirana from Rome that day and the next were full, so they could only change me to a flight two days later in the morning. This meant that I lost a day and two nights of my vacation, had to pay for a stay and food in Rome, and had to cancel hotels and car rental in Albania.

To make matters worse, once in Rome, I received an SMS message from MyTrip saying that they had not changed my flights due to an administrative issue and that I did not have the boarding passes for the next morning's flight. They charged me an extra fee, but they had not changed my flight, and we were in Rome without flights or a hotel. I called them, but they did not answer. I went to the check-in desk the next day, and the airline employees told me that MyTrip had not made the changes, and we had no flights. They took pity on us and made the changes themselves.

For the return flights, the first airline delayed its flight a few hours, and once again, the transfer was not possible. I emailed MyTrip to call me back, but they did not answer. When they finally called me back, they told me they could not change the flights, even though I had paid extra for flight changes and cancellations. They only offered to cancel and ask for a refund, but I wanted a solution, not to cancel and buy new flights two days before departure at a much higher cost. They did not care and did not provide any solutions. I had to cancel and buy other flights.

To make matters worse, I still have not been refunded for the return flights, and they take a long time to give me the flight refund, blaming the airline. The extras that I paid directly to them have not been refunded either. Hiring MyTrip ended up costing me much more time and money than what the original trip was supposed to cost.

In conclusion, MyTrip is not helpful and is an obstacle to problem-solving. They charge extra for solutions but do not provide any. The extra "change insurance" is useless, and if you have a problem and cancel, they will not refund your money. It is better to buy directly from the airline and buy their change and cancellation insurance. MyTrip does not provide any added value. I would never hire MyTrip again.

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MyTrip Mytrip's Terrible Customer Service and Failure to Notify of Flight Cancellation

Mytrip is a travel agency that claims to provide great customer service and helpfulness to its customers. However, my experience with them has been quite the opposite. I reached out to their customer care support on May 31st, 2019 and even called them directly, but I am still waiting for a relevant reply from the agency (eTrackNr: [protected]). I kindly ask Mytrip to provide a working customer service telephone number or email to escalate my complaint!

My complaint is regarding the booking reference KSWV1H, reservation number JKTLVZ, flight number A3723 from Lisbon Portugal to Athens Greece on 08.06.2019 at 00H35 and flight number A37306 from Athens Greece to Crete Heraklion Greece on 08.06.2019 at 09H55, both of which were cancelled. I didn't receive any kind of alert from Mytrip regarding the cancellation of both flights. The only concern of Mytrip was offering me the opportunity to get discounts with luggage and car rental service.

The landing time for flight number A3723 from Lisbon Portugal to Athens Greece on 08.06.2019 was at 06H30 and for flight number A37306 from Athens Greece to Crete Heraklion Greece on 08.06.2019 was 10h45. I had already booked and paid for one night at Heraklion in Koutrakis Suites on 08.06.2019 and paid for a car rental service at the Heraklion airport.

On January, Aegean airlines cancelled my flights and they warned Mytrip who had the responsibility to call me, send a text message or e-mail warning for the airline cancellation and ensure all efforts to provide a solution without causing any kind of financial loss on their clients but unfortunately that didn't happen. It has been the worst customer service provided for a travel agency and an experience that I don't want to repeat.

If I didn't call Mytrip on 04.06.2019, I wouldn't have known that my flights had been cancelled. The only alternative provided by Mytrip in the name of Mr. Puneet Rajput after waiting more than 2h on the phone (the phone call was recorded so Mytrip can have access to it and confirm), was a flight from Lisbon Portugal to Athens Greece on 08.06.2019 at 23H50 (24h after the original flight) and a flight from Athens Greece to Crete Heraklion Greece on 09.06.2019 at 13H15 (more than 24h after the first reservation). This means that I had no refund of the money spent at the hotel and at the car rental service on 08.06.2019. Besides that, I had lost 2 days of my vacations and for all that I am seeking compensation of at 400 EUR per passenger under EC Regulation 261/2004 for these canceled flights.

According to EC Regulation 261/2004, Mytrip had the obligation to notify passengers. Additionally, when an airline cancels a flight, denies a person boarding, or incurs a delay exceeding two hours to a flight, it is obliged to provide each passenger affected with a written notice setting out their rights under the regulation. Cash compensation for cancellation is a payment of 400 per passenger, which equals 800 total amount, in the case when the actual arrival time is delayed more than 4 hours. Payments are strictly compensation for customers' inconvenience and do not replace or form a part of any potential reimbursements for unused tickets, trips in vain, additional transport costs, meals, and accommodation.

Aegean airlines (Mrs. Sofia Pierrou) already confirmed that she received the final response from the travel agency (Mytrip), where it is confirmed that I was not informed on time for the schedule change. Therefore, Aegean airlines assure that we are entitled to receive the compensation of 400 EUR per passenger and the only way to be awarded as per the European Regulation 261/2004 is via bank transaction.

However, Aegean airlines is still waiting for the relevant reply from Mytrip in the way you will be awarded the amount. I hope you understand how difficult and stressful this situation became for us because we had to reschedule our all trip regarding hotel reservations, planned activities, day tours tickets, and car rental service. Please be informed that we have all the proof of financial loss that the flight cancellation caused us, as it is mentioned under the Montreal Convention.

If I don't get feedback from Mytrip, I will escalate the complaint to IATA, European Package Travel Regulation, and Civil Aviation Authorities (CAA) ATOL. I look forward to hearing from you as soon as possible.

Kind regards,

Vasco Serafim

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MyTrip Customer Reviews Overview

MyTrip is a popular online travel agency that offers a wide range of travel services to customers around the world. Our team of experts has analyzed the reviews of MyTrip.com and found that the majority of customers are satisfied with the services provided by the company.

One of the most significant advantages of MyTrip is the ease of use of their website. Customers appreciate the user-friendly interface, which makes it easy to search for flights, hotels, and other travel services. The website is also optimized for mobile devices, allowing customers to book their travel on the go.

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MyTrip In-depth Review

Website Design and User Experience: The website design of MyTrip is clean and modern, making it easy to navigate and find the information you need. The user experience is smooth and intuitive, with a user-friendly interface that allows for seamless browsing and booking.

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Customer Service and Support: MyTrip provides excellent customer service and support. Their dedicated team is available 24/7 to assist you with any queries or concerns you may have. Whether you need help with your booking or have questions about your itinerary, you can rely on their friendly and knowledgeable staff to provide prompt and efficient assistance.

Trustworthiness and Security: MyTrip is a trusted and secure platform for booking your travel arrangements. They prioritize the security of your personal and payment information, using industry-standard encryption technology to ensure that your data is protected. Additionally, MyTrip has a solid reputation for reliability and integrity, with many satisfied customers vouching for their trustworthiness.

Additional Features and Benefits: MyTrip offers several additional features and benefits to enhance your travel experience. These include the option to customize your trip with add-ons such as travel insurance, airport transfers, and sightseeing tours. MyTrip also provides a loyalty program that rewards frequent travelers with exclusive perks and discounts.

Mobile App Experience: MyTrip's mobile app provides a seamless and convenient booking experience on the go. The app is well-designed and user-friendly, allowing you to easily search and book your travel arrangements from your smartphone or tablet. It also provides real-time updates and notifications, ensuring that you stay informed throughout your journey.

User Reviews and Ratings: MyTrip has received positive reviews and high ratings from users. Customers appreciate the website's ease of use, competitive prices, and excellent customer service. Many users have praised MyTrip for their reliable and efficient booking process, making it a trusted choice for their travel needs.

Overall Recommendation: In conclusion, MyTrip is a highly recommended website for booking your travel arrangements. With its user-friendly interface, wide range of travel options, competitive prices, and excellent customer service, MyTrip offers a seamless and enjoyable booking experience. Whether you're planning a business trip or a family vacation, MyTrip is a reliable and trustworthy platform that will meet your travel needs and exceed your expectations.

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