MyTrip review: MyTrip provided incorrect visa information resulting in denied boarding and financial loss

MyTrip.com’s customer support provided incorrect and misleading information regarding a technical stop in Miami (MIA) on an Emirates flight. Their representative stated that no U.S. transit visa was required.

As a direct consequence of this misinformation, I was denied boarding, unable to use any part of the itinerary, and suffered a financial loss of USD $2,599.12.

This constitutes:

* Failure to provide accurate pre-contractual information
* Misrepresentation of travel requirements
* Denial of service rendering the ticket unusable

Under the following regulations, I am entitled to a full refund:

* EU Regulation EC 261/2004 (denied boarding / inability to travel)
* U.S. DOT 14 CFR Parts 259, 260, 262, 399 (refund required when a passenger cannot use purchased transportation)

MyTrip’s own Terms & Conditions referencing these protections (Section 12.1)

I am requesting:

* Full refund of USD $2,599.12
* Written acknowledgement of MyTrip’s responsibility
* Refund processing timeline

Failure to respond will result in escalation to:

* My bank (chargeback for services not rendered)
* The European Consumer Centre (ECC)
* The U.S. Department of Transportation (DOT)
* Airline regulators
* Public consumer platforms