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CB Websites MyHeritage Complaints #2-21
MyHeritage

MyHeritage review: Unauthorized Subscription Fees after cancellation.

C
Author of the review
11:29 pm UTC
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After purchasing 2 DNA kits, we activated the kits and collected our DNA samples. After the mandatory activation of the test kits, the trial started for the My Heritage website. 2 days after the trial commencing I cancelled the trial and any subscription as to avoid recurring annual fees. The day after the trial ending date, we were charged $194.88 for annual subscription fees. We did not authorize those charges and were not expecting any annual subscription. I immediately requested a full refund and have since received what appears to be a run around from the company. They don't seem to be wanting to honor their 30 day full refund policy. They have reached out to me via text and have yet to call me.

Claimed loss: $194.88

Desired outcome: "Full refund within 30 days" to the card / bank account it was withdrawn from.

Confidential Information Hidden: This section contains confidential information visible to verified MyHeritage representatives only. If you are affiliated with MyHeritage, please claim your business to access these details.

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  3. MyHeritage emails
  4. MyHeritage address
    3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel
  5. MyHeritage social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
  7. View all MyHeritage contacts
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