MyHeritage

I cancelled my subscription with My Heritage over 2 yeasr ago. I have basic free access at resent.

They attempted to take £229.00 from my debit card account via Paypal, my bank raised it as a suspicious transaction and withheld it till they spoke with me. I advised them that i had cancelled that subscription over 2 years ago so the payment wasnt paid. My Heritage was blocked on that accunt.

On checking my credit card account today they have taken it form my credit card account and now i ave to raise a dispute and this could take 12 weeks to resolve.

I find this dishonest that due to one account blocking them access they have taken form another account which they obviously had details of. I asked My Heritage to take my bank deails off their system 2 years ago.

This has left me in some financial difficulty and caused me distress

I want them to return my money onto my credit card account and to remove ALL my back details from their system with a letter acknoleging that they have done this.

Regards

Linda Buchan

Most companies give notice that a payment will be taken 'within the next couple of days' - MyHeritage does not do that, it just issues a notice that the money has already been taken - £226 - for a subscription that I forgot to cancel because I only used the service once for DNA testing. The charge went through PayPal. I then cancelled the future subscription (but was too late to cancel the £226 payment of course). On contacting MyHeritage (within a few hours of receiving their payment notification) about this matter, to request a full refund, I was advised that my account couldn't be found because I had deleted it, but they requested via email that I provide info, i.e. paypal transaction ID for the payment, which I did by return.

My bank cancelled any future subscription renewal with MyHeritage via Paypal, and blocked the payment.

I have heard nothing at all from them since, not even a confirmation that they received my email and info. PayPal are now asking me to pay them £207 because they paid the subscription on my behalf (as they could not get it from my bank account).

MyHeritage policy states that refunds will be given within 30 days of renewal - I am still well within that time limit. I simply require a full refund of £226 to my Paypal account and confirmation that any future subscriptions have been cancelled.

MyHeritage bank account will show receipt of £226 from my paypal account, with transaction ID, and my original account number - regardless of whether the account was deleted, they still have my money, which I would like back please.

I have no doubt I will simply receive a standard reply to this email which will result in no refund and further frustration, but it's worth a try!

I've used this company's website once, over 5 years ago. I've used it's free trial only, after which I intended to cancel and not use it again. 5 years (!) later, 2022, and I'm suddenly charged for almost 200 euro for nothing! My account has nothing connected to it, no subscriptions or credit cards, nothing!

Fraudulent and scam-like practice to prey on inattentive people, robbing them annually and hoping they don't see. Stay away!

El 31 de febrero se myheritage ltd realizó un cobro a mi cuenta de paypal, pese a que yo dejé de utilizar el servicio de prueba hace mas de medio año como se puede apreciar en la segunda imagen que adjunto.

Espero sean pruebas suficientes de que jamas solicite suscribirme, por lo cual espero respondan.

Acabo de contactarme con el equipo de soporte para solicitar un reembolso total, ya que no deseo participar la suscripción completa, espero su pronta respuesta.

I want to cancel my order and get a refund but cannot speak to anyone

DNA KIT: MH-3L3NE4

Hello,

My kit was registered 2 months ago. November 29, 2021. I have still not heard anything from you. When I track the kit it still says it's not been received at your Lab.

Can you contact me as it's been an awfully long time?

I am worried as it was a birthday gift from my daughter, she keeps asking have I heard from you.

Can you please contact me as soon as possible and let me know what is happening.

Thank you.

Hilary Jones

Started out as decent site, only wanted briefly. The trial went past one day. My bad, but I have no use for the services so no reason for me to get a $140(!) charge on account [protected] for something I've only used during the trial and have no use for the remaining 365 days. Any customer service would see this situation and refund with a simple call.

1. The cancel option in Settings is misleading. That is only for canceling a renewal, not a subscription itself. You have to call for that.

2. I called US support twice. There is no 'Customer Service' only 'Priority Customer Service' for an added fee.

First time I routed via the auto attendant to billing, which was a voice mailbox only. I was leaving a message and within 30 seconds the call ended. I'm pretty tech-savy so I know I didnt mis-click; there is a timeout error on that section of their auto-attendant. It sucks and feels like MyHeritage purposely cut off their support to make off with my money, which was a lot for me. (I already work 2 jobs and 80% go to bills. Just wanted this to make a gift for my grandma)

Second time I routed via the auto attendant to customer service, which was an automated message that flat out rejects customer service to non-premium members. There is apparently a huge difference in a paying customer v. a premium paying customer. $140 wasnt enough; I have to pay an additional $89+tax at LEAST to get through to MyHeritage to place my simple request. I get customer service reps have to be paid, but there was no disclaimer of "You'll have to pay more if you want any support whatsoever, even if its just to cancel your subscription."

Here I am, with -$140 for service I wont use, and a seemingly rigged system that won't give me the decency to allow me to contact them for help. Should this last attempt to get this resolved not work, my only recourse is to deny with my bank, file with the BBB, and should others agree & like to pursue a class-action suit, please contact [protected]@outlook.com. If a lot have the same issue, I work with attorneys that will route this to someone that specializes in class-action suits.

I paid $282.45 in Nov.13, 2021 #[protected] on my credit card ending with 5656 master card --my credit card ending with 6108 was used by some one else and I destroyed it now I have someone wanting me to renew my subscription whch was due in Jan.2022. How can I have two My Heritage accts. unless you have a Canadian Co. The jan acct. was 299.46 but the exchange was $390.80 I am frusterated.

Today £228 was taken from my account for a renewed subscription, without informing me of this or indeed giving me the option to stop this happening.

When I initially purchased a DNA kit over a year ago, it was my understanding that this was a one off payment and I was not made aware at the time of purchase that this would happen.

I am appalled that such a large sum has just been taken from my account without my prior knowledge. I expect this to be fullly refunded, promptly.

I look forward to a quick response.

MyHeritage have taken £226.80 out of my bank account on 3rd Jan for no reason whatsoever. I was given no warning it was going to be taken and have no understanding of what services it's supposed to be paying for.

The only services we have used from MyHeritage cost £79 per six months and that was taken as an entirely separate payment back in September.

I would like a full refund.

1 January 2022
The My Heritage Team
Thank you for email of 23 December 2021. My wife was unable respond over the Christmas period & is now unfortunately in hospital recovering from major orthopaedic surgery as a result of a fall on Wednesday 29 December 2021.
I believe my wife made it quite clear in her Email of 17 December 2021 that it had not been her intention to extend beyond the free period & requested a refund of the $A115.49 debited to our account that day.
My wife's only connection to the name McCrory is through her marriage to me & I already have a copy of the USA book on the Family McCrory.
As my wife pointed out she is a Townsend by birth & is a direct descendant of Lord Sydney after whom the City of Sydney is named. Her cousin Judy traced their family tree back as far as she could but came to halt when faced with burnt records in Ireland.
My lineage is similar to my wife's, where hers is England/Australia mine is Scotland/Australia. According to my "family Name History" it goes back to Middle Ages on the west coast of Scotland. My father "Norman John" was born in Australia in 1895 & his father "John Felix" migrated from Scotland.
Given that the USA records would be of little use to either of us it would be appreciated if you would reconsider her request that the Annual Fee be refunded.
John M McCrory
17 December 2021
The My Heritage Team
It would greatly appreciated if you would refund the payment you have received for the ongoing subscription.
I should have acted more quickly to cancel the free trial after my first use of the system. McCrory is my husband's surname whereas my maiden name is Townsend & the Family Tree developed by my cousin clearly indicates that my lineage is more England / Australia.
Jacqueline M McCrory

I bought a DNA kit with my bank card on 29th November 2021 and this card has been used to take a years subscription without my consent.

This subscription started Dec 29th 2021 according to my account- I do not want this subscription.

I have sent a form from the website contacting them about this with no reply. It is my understanding that there's a 30 day money back guarantee.

I'd like someone to reply to me and a refund for the amount taken.

I have just been charged for a My Heritage subscription which I had cancelled. The amount I was charged does not correlate with any pricing on the website. However, My Heritage have a 30 day refund policy. I have called, messaged and emailed numerous times over the last week since I was charged, and I have not received any response. It is impossible to contact anyone, and I am getting very very angry. I continually receive emails from My Heritage, but no one is responding to my requests to be contacted.
I don't even know what subscription I have, but my number is apparently

Your account ID: [protected]

I really need your help. Yesterday my card was charged $ 280 by MyHeritage. I don't even have a personal account, I didn't tie a card, and I don't understand at all what kind of write-off it is. I really ask for your help and figure it out. Refund funds.

I'm sad that my money was debited, and I don't even have a personal account. I beg you to sort it out, contact me and return the money ASAP

My mail is anna.[protected]@gmail.com

jag har inte godkänt att ni kan draga pengar från mitt konto
2021-11-08 drog ni 3649kr utan min tillåtelse hur kan man göra detta ?

Today December 9th I get an alert from my bank telling me a large sum has been deducted. I just paid for some paint from a lady I know and that was still pending and I buy from her all the time yet this company was able to swoop in take $129 and they still have it they still have that money . They have not refunded it or anything. Even after approving I did not have an account with them over the phone, they have to investigate IP addresses etc. and when they were on the phone with me and they asked me information they said well it looks like you don't have an account with us . if I don't have an account with y'all then that should be reason enough to give me my money back right now I have to fill out a dispute with my bank.

I have noticed that you took £5.60 out of my account on November 1st.

Before I go further, I am contacting my bank and reversing this charge. MyHeritage sold me a product that I paid for and when I called to inquire about this product, and why it does not show in my profile, the answering system says phone support is only for paid subscriptions only and refers you to the online support which does not answer my question at all. I had to go to a random question, say it was not helpful to even get the phone number or to send an email (get a ticket). I called Sales and left a message thinking they could explain what they sold to me and I called the number listed in my bank account and it lead me to MyHeritage Cancellations. Well, since I can't cancel a free subscription, and I can't get phone support via customer service (and I am technically a customer because I paid for a service) I am filing this complaint. I simply wanted someone to explain the $30.67 withdrawn from my bank account on November 30th. Since, according to MyHeritage, I am not a paid subscriber.

I signed up for a years subscription with MyHeritage this was due to end in November this year, I now find that they have automatically taken a second years subscription of £136.08 they emailed me to inform me that they were going to renew it so I went to their site immediately and told them I did not want to renew, I had no idea they had put an auto renew on my account and now they are refusing to give me the money back. What do I do now?

MyHeritage charged my Paypal account $299.00 out of the blue. I received no invoice, bill, or email communication stating that I would be charged. Additionally, I have no idea what this charge provides. I've filed a complaint with Paypal and I suggest no one subscribe to this service.