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MyHeritage

MyHeritage review: Unauthorized charge to my credit card

J
Author of the review
6:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I was reviewing my credit charge bill and discovered a charge of $299.00 made by My Heritage. I attempted to address that charge with My Heritage. I have not been able to actually speak with an actual person to address this issue. I have spent several hours attempting to do this. I found that in 2022 I used the service to see what they offered. I have not used the company subsequent to that time. I also cannot obtain an actual account number with My Heritage. I did not receive an email which was sent to all customers this year requiring customers to request no My Heritage renewal. If response to that letter they would assume the customer wanted a renewal. Evidenced by my not even knowing I had a My Heritage account, I certainly did not want a renewal. I continue to attempt to an actual person with no success. Bottom line, I do not want My Heritage. I want a refund reflecting the charge on my credit card.

Claimed loss: $299.00

Desired outcome: Refund of $299 incurred and definite cancellation of the account.

Confidential Information Hidden: This section contains confidential information visible to verified MyHeritage representatives only. If you are affiliated with MyHeritage, please claim your business to access these details.

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  1. MyHeritage Contacts

  2. MyHeritage phone numbers
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    More phone numbers
  3. MyHeritage emails
  4. MyHeritage address
    3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel
  5. MyHeritage social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 31, 2026
  7. View all MyHeritage contacts
MyHeritage Category
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