MyHeritage
reviews and complaints

I have received an invoice from you #[protected] dated 21 June 2021 complete plan for My Heritage in the sum of £ 226 .80 inc. vat.
I did not request this, I did not order this, I did not give you my credit card information, I did not give you authority to use the information on my credit card. I have used My Heritage a long time but have no need to use it again

On March 20, 2021, I was billed $111.19 (USD) for a DNA test kit, analysis, and report. After waiting 2 months, I called the Australia service number for MyHeritage.com . Their service representative confirmed they had my correct address and promised to send me a replacement kit. Their website shows that this replacement kit shipped around May 20. After yet another two months, this kit has not arrived as of June 21, 2021.

My Account # with them is: [protected].

My name is: Randall G. Gibson email: [protected]@aol.com

I can provide a scan of my American Express billing statement which lists this $111.19 charge.

I would like a full refund

My AMEX card was charged $89 on June 3, and I have never done business with this company.

I paid 116 pounds to My heritage last year for a one year My heritage membership. Yesterday My Heritage took 220 pounds and 80 pence out of my credit card account without any prior notification. I am elderly and vulnerable and struggling financially. I have left several messages with My Heritage asking them to refund this money with immediate effect but so far they have not done so. I would like My Heritage to refund to me the 220 pounds and 80 pence they have taken from my credit card account. I no longer wish to continue being a My Heritage member. I cannot afford it. I think it is atrocious that they take this large amount of money from my credit card account without prior notification and without my consent.

20th May 2021

After a year of using My Heritage I was deducted a fee of £96.50 from my bank account without authorisation. I had no warning prior to this happening, I even had no email to say in fact they had deducted this from me. This leaves me in a very sticky situation as I am in fact a child, wanting to complete this family tree for my parents and now, because this money has been taken, I cannot afford my bus fair to school. I've tried to phone them up on two occasions, the first time I was assured the financial department would contact me. They haven't yet. The second time, I didn't even get to speak to somebody, I just had to leave a voicemail.

I would like a refund issued as quickly as possible because of what was mentioned above.

Account ID Number - [protected]

Email - [protected]@outlook.com

There is a significant bug with MyHeritage Family Tree online. When you choose to "Confirm Match" with a record, the record's "Page/URL" will not be saved in the person's "Source Citation" profile. All other information is saved properly, to include the "Citation Text". This functionality had worked perfectly for more than 2 years of almost constant use in my research.

Many of us pay for this site to conduct our research due to its access to referenceable records which helps our ability to quickly find these records again in the future, without having to search again for the referenced material.

I have corresponded multiple times with MyHeritage since February 3rd, 2021, informing them in detail of the bug. This problem first began on either 27 or 28 January 2021, and as of today, 21 May 2021, it is still broken. While MyHeritage has offered to give me account credit to accommodate the inconvenience, it has been over 3 months and nothing appears to have been done.

I would like to know if anyone else is having this problem. I would like it fixed as it is most likely a simple code error in the webpage's POST operation. Please give this bug your attention.

For reference, here is the MyHeritage Support ticket #[protected] . Below is the detail I sent to MyHeritage on Feb 3rd in response to their request. Thank you.

==========================
Hello. I've been having a significant recurring problem without fail for the past 6 days (just noticed it yesterday).

All records posted by me prior to 27 Jan 2021, appear to be posted correctly.
I posted no records on 27 Jan 2021.
All records posted by me on 28 Jan 2021 (or after) are missing the Page/URL information as described below. Whenever I add a record, through the automated MyHeritage process (not manually), all of the relevant information from the record is not Posted completely by the process (see example below). Note that I edited many of the errant records manually last night to add the proper information before I forget where the records came from.

The below example was performed by me a few minutes ago and the problem still persists. Please help as this needs to be fixed. Thanks and let me know if you need any additional information...Michael

Example screen shots below for the posting of Birth Record for "Elsie Mae Smyth":
1) A record match is posted to the profile by me via the automated "Confirm Match" button.
2) The "Source" and "Citation Text" information are posted in the "Source Citation" profile section correctly in all three profiles (Elsie, her Father, and her Mother).
3) The "Page/URL" information is NOT posted in the "Source Citation" profile section in any of the three profiles (Elsie, her Father, or her Mother).
4) Note that I am able to manually post the URL information in the "Page/URL" section (copy/paste) to correct it so I don't believe this is a browser error (I use Chrome).

Michael A. Sanders

In April 2018, MyHeritage offered the Complete Plan at 50% off with a Price Lock Guarantee which says I would always get that discount as long as I maintained my subscription. I renewed my plan in 2019 at the 50%. I tried renewing my plan in 2020 and MyHeritage told me they wouldn't honor the discount. After a few weeks of Emails and escalating to the VIP desk, the agent offered their "best deal" rather than honoring the discount. I was promised the Complete Plan at a stated price; my subscription was renewed as Premium Plus, not Complete. I contacted the Help Desk on 3 May 21 and have received no response.
Attached are EM's with the original guarantee and my recent EM.

Hi, I started a free trial with Myheritage, I was asked to leave payment details for when the trial period ended which I did through PayPal. After a week I decided that I didn't want to continue so I cancelled my trial and what I thought was my subscription. They took £113.40 via PayPal account. When I asked for a refund, they said that my account with them was active, but that they would cancel the subscription, they couldn't refund my money, but gave me a £25 gift card, which I don't want. I have found out since that they have a 30 day refund policy. I shall be contacting them again about this. I don't hold out much hope.
They appear to have branches all over the world, my money went to Myheritage US I live in the UK, may be that has something to do with it?

I took their 14 day free trial they took 107.40 from my credit card before the 14 days was up. They asked for my account number I gave it to them they say I have not account. No account but they took $107.40 from my credit card.
They now tell me to contact google because google collects the money.
This is such a scam to take money for service they don't give.
Please think before you join my hertiage it is such a money hungry scam go to ancestry.com for history and dna.

I want a full refund of the subscription fees you have charged me in my credit card account. I did not authorized you to deduct any fees from my credit card. I did not even revealed my credit card in your app. This is a very confidential and personal info. How could you get something from a private individual without even notifying. I want my money back. I even uninstall your app. In my phone.

On the 20th April I was charged £113.40 on my credit card. I didn't authorise this transaction and I received no communication that I was going to be charged. The transaction code on my bill is [protected].
I would like a refund and I hope this can be sorted. My email address is [protected]@hotmail.com.
I look forward to hearing from you on this matter.
Karen Finn

An amount of £99 was taken from my Halifax bank account NO.[protected] on 09/04/21 description BLS*MYH_WORLDVITAL CD ) 0363. I would like this cancelled and the money refunded please.
I did not authorise this money to be taken from my account and would like it to be returned as soon as possible.

Thankyou Robert Haydock.
[protected]@btinternet.com

I had bought 2 DNA kits: Order placed December 1, 2020 - DNA Shipped December 4, 2020 - DNA Kit activated Jan 8, 2021. So far no DNA sample received at the Lab - And no DNA Extraction in Progress. I sent the sample to the US January 9th 2021. Still we are waiting. Maybe it has been lost in the post I don't know. Our respective Kit Numbers were Wendy Jones MHK27MA2

My Husband Antonius Mesman Kit number were MHDA7762. I am desperate to get the results as my husband has inoperable cancer and he so wanted to know the results. His Grandson got his results with 4 weeks this is now 4 months.

one month ago i've tried myheritage for one day, and before log out i've cancelled free trial, now after a month i checked my paypal transaction and i noticed that they've took 120€ on 17th march!they can easily see that since march 3 i've never login in their site since they send an email every time you log in, i was convinced that they've canceled the free trial, now i read that they refund policy is only of 30 days, but i never utilized their service and never had any intent, i want my refund immediately please it was your error, since i've cancelled this free trial isn't my fault that their site don't work properly, and i hadn't noticed in my email cause it's my work email and i receive a lot of messages everyday

I am a 23 and me customer. While searching other genealogy sites I came across MyHeritage. The ad stated that if I were already a paying customer with 23 and me there would be no charge to download MyHeritage information. I was charged and called my heritage several times plus sent several emails. Now I am contacting my credit card co
To have the charge reversed.

The response I received said I would no longer be charged annually as of next year.

My Heritage
£79.00 was deducted from my Paypal account today, 14/04/2021 by My Heritage. I opted for a free trial recently, didn't use it, and decided not to subscribe. I had no prior notice that this money was about to be deducted from my account. I think this practice is dishonest in the extreme.
If a free trial is about to end, surely it would be a good idea to inform the customer and ask them to make a decision about whether to continue? Not to just remove money from their account.
Please refund my money.

I'm not convinced that My Heritage DNA results are at all accurate. I did my DNA test on My Heritage and My aunt on my mother's side, did hers on Ancestry then uploaded the Gedcom onto My heritage.

Now my results came back as 58.3% English, 22.7% Scottish, Irish and Welsh and 19% Scandinavian, when all my ancestors are either Scottish or Irish when tracing back my family tree.

My aunt has similar lineage though more Scottish than Irish. Her DNA ethnicity with Ancestry was 97% Scottish and 3% Irish but on loading the Gedcom to My Heritage ite returned results as 53.2% English, 30.8% Scottish Irish and Welsh and 16% as 2 other ethnicities!

In addition your mapping for England includes all the Scottish border and lowlands region including the whole of Fife and as far up as Glasgow. Given there is the highest concentration of Scottish people living in those areas then this just adds to the feeling that this is a poor DNA database

To me this points to the results via My Heritage being wildly inaccurate.

Stephen Lynch
[protected]@hotmail.com

I have tried to contact the support center at [protected] and [protected] several times without successd.
With immediate effect this is notice to cancel my subscription/membership and I expect a refund for the remaining amount for the period 10 april 2021 to 08 april 2022.
As my email address has changed I am unable to log into my account.

My information is as follows:
Name: Ulrica Stamelius
Birgittavägen 9
Järfälla 17731
Sweden

NEW email address is: grevinnan.[protected]@gmail.com

OLD email addrsess : grevinnan.[protected]@comhem.se

Unauthorised credit card charges imposed. The above company has been imposing unauthorised credit card payments from my account. How and why this happened I do not know. I would like a complete refund of my payments to be made to me. My email address is [protected]@btinternet.com. I have noted the same complaints about this company on the web, and following similar complaints, suitable refunds were obtained. I would like the same outcome for myself. I also think the company should be proscribed, as my objections are supported by other correspondents to this website.