MWEB.co.za

Worst isp ever, operates as a fly by night scam.What's more surprising the company is been on the makert for the longest time but they can't seem to be handling their business pretty well.Wouldn't recommend anyone to sign up with Mweb. Quick to send pro rater billing notices yet no service rendered.
My new account was activated on the 11/10/2021 yet the router was still with the courier.On the 12/10/2021 noon the router was delivered on my door step & i did the connection as per instruction.No internet connection was established.2 days later still no connection.I have tried using all communication platforms to get assistance but no answer.

Not impressed with Mweb.

Hi my name is lethabo, I am with mweb for two weeks now already they are giving me horror service. It took mweb a month to come and install the cables in my yard.

Today I was offline the whole day very, I called several times but with no luck how disappointing . I will never recommend any one of my family to use it, using mweb is like waking up from a bad movie

Fibre speed test extremely poor. Have to contact mweb for assitance daily.
Blame being passed to vumatel and not resolved. Contract is with mweb.
Request a refund for data purchased to continue work.
Repair the system as per contract.
This is an ongoing issue with mweb and vumatel.
cell [protected]
[protected]@outlook.com

I am exhausted having to restart explaining why I am done with this pathetic excuse of company.
I was told my installation will take up to 14 days from payment, nothing happened in that time as i waited patiently after making payment upfront.
From there the activation didn't happen. Then i decided to cancel. Now cancellation is taking more than 2 weeks. Every time i call in, i get transferred. Its frustrating and i get vulgar on the person because of their colleagues mistakes.
I have had poor service from other companies, it has never been as poor as this. Their website is an absolute joke. No updates, no response, no communication whatsoever. I regret ever making contact with them. I have spent so much money on data which I will never get back because of their false promises. The least a customer expects is communication.

On 27 September 2021 my complex Skiatos reported that the fibre was not working, I then on 28 September called my internet subscribing company which is Mweb and was given a fault ticket number MWB1901 7383 under accoount number [protected] (Mweb account number).

I am very unhappy that to date the problem has not been resolved and I have called the Mweb and Metrofibre support team to be told many times that they are escalating the problem and they are sorry for what is happening, but the worse is that the system is still not working and they have just ignore my request kept lying to me and not resolving the issue, I am so angry that there response would be that they would escalate the problem, there is no contact number for the manager or any person that you could lay a complaint with at the Mweb offices, as they only have this call centre number, not helpful at all. It is so frustrating that they have taken almost two weeks to resolve the issue, the worse part is that they do not even call a client back and give them feedback, I have all the pin numbers on my phone how many times I have called Mweb and was repeatedly given the same response that they looking into the account, etc.

Mweb ran a "first month free" campaign if you sign up, I signed up and Mweb deducted about R180 3 days after my line was active and R645 five days later. All this happened after my activation was delayed 9 days after installation. The support team is not helpful at all, I was transferred literally 7 times in one call. Get your internet elsewhere.

To whom it may concern

Kindly note that I am experiencing endless problems with Fibre.
The Fibre connection buffers for very long periods of time, making it impossible to connect on any of the devices.
This mostly happens in the evenings, when technical support is not available!
I was under the impression that MWeb is one of the best Fibre connections available but I am sadly unimpressed by your service. Monthly connection fees are quite high to pay a service provider who cannot provide a service!
I am contemplating canceling my contract.

Very disappointed
Mrs LM De Vries

You sent technicians to install fibre. I had to go out. When I came back they had simply used the previous people Falcon's router. Then Falcon came and took the router. I got the router that was delivered to work myself, but cannot sync my mobile phone as the password at the back of the router does not work. The account is in my landlords name Tanja Jane Descroizilles her number is [protected].
Please rectify my number is [protected].
My address is 10B Seagull Road Scarborough. All I need is correct password.
Thanks
Carol Stewart

Mweb expected me to connect the replacement "wifi router" hardware" I am not imbued with technical skills to connect the router to the internet.
Connection of the router was shoddy from the very onset it is difficult to identify which plugs to connect or disconnect as there being wiring &/or plugs for ADSL, CCTV BEDSIDE LAMPS etc to contend with

The worst customer service in South Africa. CUSTOMER EMAIL what a joke no reply nothing nada 3 months

Internet stopped working on 7/9/2021.
My wife reported the matter at [protected] where she was asked to provide an OTP. This has happened twice with different people and nobody has contacted us to resolve this issue.
I reported this matter on Wednesday using an internet at work and I got the reference number - MWB18857891. Nobody has contacted us to resolve the issue.
If this is the service we must expect from mweb, then i would like to cancel my contract at your expense.

We have reset our boxes many times. It does not help.

Most useless service provider in the world since I signed up my fi re with this company I've been having problems since day one when u call the tech guys they say there's an outage but the neighbor line works fine deff canceling my subscription with this annoying mweb and would never advise anyone to use it

I can send e-mails but cannot receive This is not the first time. You guys are useless. No e-mail address to write to, only phone number which is not answered and I am not in South Africa at the moment. On an assignment outside South Africa. My e-mail address is [protected]@icon.co.za Should you need to contact me via e-mail, because I cannot receive e-mails obviously, please use my Gmail address which is: [protected]@gmail.com

My client number is: 496369

Please just sort this out.

The internet has been off since Thursday afternoon, I phoned technical support, but not getting that much help. It is Friday afternoon and still no progress. We just want help to get the internet fixed. I even changed the internet cable to see but still nothing.
Email address : [protected]@gmail.com

I ordered a lte telkom deal with router from mweb in mid august. Its 1st of september and when i track my order it says " not aurthorised yet" .

I would rather just cancle it and go elsewhere, where i get decent service with decent communication.

If I order something I sure dont want to wait months to receive my order
How do you do bussines?

I have been on the phone since 8:15 toay till now I have call 7 times to this useless call centre and my call is either cut off or the person Im delaing with hangs up. I was notifed of a line upgrade to be active on the 1st August 2021 its now 1 September 2021 and my line hasnt been upgraded. I have been trying to find out why through this uselss call centre and have gotten tthrugh to the sales line who say they will arrnage a call back?

Terrible company! No flexibility to deal with real problems. Your staff take delight in not providing quick solutions to problems. So many levels of red tape you can't get anything done!

Our internet capped!
Tried to upgrade!
My husband out the country so doesent get pin on his SA phone.
Call center won't phone his UK phone.
We can't run our business
He emails them!
They still can't upgrade his account!
5 days of no WiFi
The most inept staff
Take pleasure in not solving the problem
We trying to give you more money! UPGRADE!
But your staff are invested in trying to stop us from having data…. There are so many hoops to jump through
And no supervisor to take charge
Absolutely disgusted

My name is Siphiwo Mnqanqeni my i.d. no is [protected].My a dress is 20 abelia street Montclaire 7785.

Morning, i am a new customer, have the fibre line for 19 days now and it has been off for two days now. I am not happy with the service i work from home and must have connectivity. I heard from people that Vuma seems to gave connection problem hear in Boksburg area, this is a huge problem for me, i cannot work with the interruptions. Perhaps I can move to TT connect

I have been having poor to bad to no internet service for two days. I logged online query and also spoke to a technician from mweb who told me that the problem is with my area I live in and that they are looking into it but cannot say when it will be fixed. I enquired with my neighbors who has the same service and they aren't experiencing any problems. I'm confused why only I am having no internet service and no one calls me back to keep me informed as to what the problem is