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MWEB.co.za Customer Service Phone, Email, Contacts

MWEB.co.za
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www.mweb.co.za
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1.0 441 Reviews

MWEB.co.za Complaints Summary

2 Resolved
439 Unresolved
Our verdict: Engaging with MWEB.co.za at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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MWEB.co.za reviews & complaints 441

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Newest MWEB.co.za reviews & complaints

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C
7:16 am EDT
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MWEB.co.za new sign up

i signed up with Kirwin. everything went good until my account is locked out. i dont have my username and password and now i have to fill in forms that he know for over 30 days. my router is not delivered and i even offered to pay R10k upfront to make sure that i was not without internet. i was assured that i will have it before the time. i even went a bought my own router just to make sure i was not without internet and guess what i am still without internet even if i got my own router. i got so many calls made to mweb i think i paid 2 months in advance in all my calls to mweb. service without a smile. i want to raise my complaint with a manager but no one is able to get me to that manager. i dont think mweb do have one as i called today over 30 times and no luck at all. i cant see a happy year with mweb if this started like this. my email is [protected]@truckcorp.co.za my number is [protected], i got all call recordings and all emails to prove that he did not handle me as a customer as he should have. it seems to me i am stuck with this incompetent sales agent now a service provider for a year. i thought RSA web was bad! mweb take the cake.

Desired outcome: get training to him as he dont know how to do his work. dont you want happy customers?

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11:14 am EDT

MWEB.co.za Moving home

Good day,
I would like to make a complaint against MWEB as I had informed them that I had sold my property and wanted my line to be moved from my existing property at the time to my new property. They were very helpful in the beginning. I needed to do a few things my side i.e. check that the new property had an actual fibre line which it did/does. I had to take a picture of the OCT number at back of a unit of Octotel's device that is in the property.

I did everything timeously and provide information when needed. Then enter Octotel who were to arrange installation. This took place on Wednesday the 27th of October but due to loadshedding it could not take place. They had to reschedule but I had asked them to check the loadshedding schedule which they assured me they did, but alas they did not as they were scheduled to come on Friday the 29th of October at 12:30pm "smack bang" in the middle of loadshedding. I tried calling Octotel numerous occasions on the Thursday (28th of October) to ask them to please make it earlier or later as I did not want to waste anyone's time. Never heard from them until Friday, the day of installation.

The two gentleman who came out and did the installation were excellent. After they had completed the installation I had asked: "how long will I be reconnected" to which they replied: "within 3 hours".

This did not happen. I called MWEB on the Saturday to ask why this was the case and they had said that Octotel never updated them on the Friday that the installation had taken place and there was nothing they could do.

I was left without internet from the Friday the 29th of October to Tuesday the 2nd of November. Reason being as the two companies were blaming each other.

MWEB's automated service for punching in your Customer ID / ID or cell phone number does not work AT ALL! You are pushed between departments that always say that they cannot give me an answer. Octotel did not give me an answer and said they had did what they needed to do and the ISP=MWEB need to activate the line.

I wasted at least the best part of 3 to 4 hours of my life on this. I lost out on at least R500 - R850 airtime just calling these two companies not to mention all the data that was needed (minimum 8GB of mobile data) as I needed to use my mobile data for internet services.

How is it in todays day and age = 2021 a company cannot follow through with simple requests (Octotel) who dropped the ball? No call to apologies either for the inconvenience or monumental "balls up" from their side.

MWEB as I said cannot tell whether they are "Arthur or Martha" bumped from department to department. The SMS's do not go through to my phone and they if you do not receive SMS's they cannot help you. Some of the lack of imagination from the technical teams ability to solve the matter was i.e. I use an iPhone 11, I blocked MWEB, my network provider does not allow MWEB to send SMS's to me, I mean the amount of drivel the technical department comes up with is beyond me.

Both these companies dropped the ball and I feel they should both apologise for doing so and better manage their staff and processes because I literally went insane due to this listening to the same "answer phone message and song" with the same "voice prompts" that do not work to be only met with more incompetent staff at the end of the line.

I am literally lost for words to describe this interaction and it has seriously damaged my confidence in either company.

I need to look at my options but hopefully they are able to redeem themselves but that will be very hard after the debacle that has occurred.

The worst, worst part is that this entire message is only literally the tip of the iceberg I experienced and if I had to chronologically write down everything I would probably end up in a mental asylum.

From a very unhappy and disgruntled client.

Desired outcome: I will leave that in their court to decide

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4:28 am EDT

MWEB.co.za One time pin

2 November 2021. I have been waiting for more than an hour for MWEB to send a one-time pin to my cell so I can get full access to my account. I have tried asking that the puin gets resent, but have now received a message " you only have 4 attempts left" before they lock me out for 30 minutes. I wonder whether there are other customers experiencing the same frustration.

Desired outcome: send the pin!!!

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3:29 am EDT
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MWEB.co.za Fibre Istallation

Louis Wolmarans
[protected]@mweb.co.za
I applied for Fibre installation Package R449 per month on 13 Sep 2021. I also places an order for a 150 min VOIP package at R69 pm. I also requested a porting of my Telkom line to MWB. On 14 Sep 2021 I received a SMS that my order has been cancelled by ZOOM. My subscription at that stage was R385 per month. I received a R15 discount per month that's why I paid only R385 pm.
No fibre was installed within the 10 day period as indicated when placing the order. I had no use for the VOIP phone that I bought. It was also indicated that the first months subscription will be calculated pro-rata. No mention was made about sales tax to be added
My bank account was debited with a full R494 on 30 Sep 2021. I queried this as no installation was done. Through the query system I cancelled the VOIP phone order. And I asked for a return to my old subscription of R385. On 29 Oct 2021 a debit order was submitted to my bank of R454.
Why should I pay for a fibre service that wasn't installed.

Desired outcome: A refund of +/- R170 and a return to my old Subscription before I apply for fibre again

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6:50 am EDT

MWEB.co.za MWeb billing

I am a new MWeb fibre client. My connection started 28 October 2021. I called MWeb billing to enquire how I am going to be billed because I get payed on the 15th of the month.

The reply to my question was that I will be billed R99 for the remainder of the month of October and again at the end of the month for the full amount R599 until the 15th of November 2021 then again on the 15th of November 2021 for a full month up to the 15th of December 2021 and so on.

My issue is why do I get billed the full amount for 15 days and not half the price? The response of the billing official was " That is how we bill sir" but that is not right was my response I she didn't respond any further.

Where can I go for help about this?

Desired outcome: I have to be billed pro rata amount for 15 days and not the full amount.

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9:56 am EDT
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MWEB.co.za Internet fibre connection off the air. Account ID number [protected]

Left Telecom LTE service which was slow for a better internet connection with MWEB Fibre connection .
A couple days ago I received a modem via parcel delivery from MWEB. and nothing further.
Disconnected telecom modem and connected the modem after some difficulty got to work and that lasted for about 2 days and then it went of the air and that was yesterday morning around 11h00. Since then off the air and by luck I haven't cancelled Telecom yet. I tried to get help from MWEB online services but Hanging around and listing to endless non meaningful information I eventually got a notification from the help desk that I am call 22 in line I know the are busy and must handle a lot of complains but then still hanging on for another 10 minute got another notification that I am now caller 18 in line with quick calculations I recon I will still be on the air for another 40 minutes with no promise that I will speak to someone at that time. I am an elderly person at home my wife is still working and the contract is on her name. If I phone regarding a complain a code will be send to her phone and I have to try and contact her for that code and by the time I got that time ran out and I am again at the starting point for registering a problem.. Please get someone to call me on my cell number which is
[protected]. Eugene my wife which is working in the day and not at home where the problem with the computer is and cannot assist in assisting with info needed tel number is [protected].

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3:10 pm EDT

MWEB.co.za Fibre

The fibre in my area is mostly down. I had previous complaints with mweb about my line not giving full mb/s. They upgraded it today and now its down again.

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2:26 am EDT

MWEB.co.za Mweb fibre

Worst isp ever, operates as a fly by night scam.What's more surprising the company is been on the makert for the longest time but they can't seem to be handling their business pretty well.Wouldn't recommend anyone to sign up with Mweb. Quick to send pro rater billing notices yet no service rendered.
My new account was activated on the 11/10/2021 yet the router was still with the courier.On the 12/10/2021 noon the router was delivered on my door step & i did the connection as per instruction.No internet connection was established.2 days later still no connection.I have tried using all communication platforms to get assistance but no answer.

Not impressed with Mweb.

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4:36 pm EDT

MWEB.co.za Connectivity

Hi my name is lethabo, I am with mweb for two weeks now already they are giving me horror service. It took mweb a month to come and install the cables in my yard.

Today I was offline the whole day very, I called several times but with no luck how disappointing . I will never recommend any one of my family to use it, using mweb is like waking up from a bad movie

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3:04 am EDT

MWEB.co.za FIbre internet speed

Fibre speed test extremely poor. Have to contact mweb for assitance daily.
Blame being passed to vumatel and not resolved. Contract is with mweb.
Request a refund for data purchased to continue work.
Repair the system as per contract.
This is an ongoing issue with mweb and vumatel.
cell [protected]
[protected]@outlook.com

Desired outcome: correct my speed

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9:38 am EDT

MWEB.co.za Poor Service

I am exhausted having to restart explaining why I am done with this pathetic excuse of company.
I was told my installation will take up to 14 days from payment, nothing happened in that time as i waited patiently after making payment upfront.
From there the activation didn't happen. Then i decided to cancel. Now cancellation is taking more than 2 weeks. Every time i call in, i get transferred. Its frustrating and i get vulgar on the person because of their colleagues mistakes.
I have had poor service from other companies, it has never been as poor as this. Their website is an absolute joke. No updates, no response, no communication whatsoever. I regret ever making contact with them. I have spent so much money on data which I will never get back because of their false promises. The least a customer expects is communication.

Desired outcome: Cancel this account

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5:47 am EDT

MWEB.co.za Metrofibre

On 27 September 2021 my complex Skiatos reported that the fibre was not working, I then on 28 September called my internet subscribing company which is Mweb and was given a fault ticket number MWB1901 7383 under accoount number [protected] (Mweb account number).

I am very unhappy that to date the problem has not been resolved and I have called the Mweb and Metrofibre support team to be told many times that they are escalating the problem and they are sorry for what is happening, but the worse is that the system is still not working and they have just ignore my request kept lying to me and not resolving the issue, I am so angry that there response would be that they would escalate the problem, there is no contact number for the manager or any person that you could lay a complaint with at the Mweb offices, as they only have this call centre number, not helpful at all. It is so frustrating that they have taken almost two weeks to resolve the issue, the worse part is that they do not even call a client back and give them feedback, I have all the pin numbers on my phone how many times I have called Mweb and was repeatedly given the same response that they looking into the account, etc.

Desired outcome: My service light and broadband light has been off since Monday, 27 September 2021.

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Update by Teresa De Almeida
Oct 06, 2021 5:49 am EDT

Almost two weeks to resolve the internet problem - empty promises, never a straight answer as to what was the problem and this is unacceptable.

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4:57 am EDT

MWEB.co.za Fiber Billing

Mweb ran a "first month free" campaign if you sign up, I signed up and Mweb deducted about R180 3 days after my line was active and R645 five days later. All this happened after my activation was delayed 9 days after installation. The support team is not helpful at all, I was transferred literally 7 times in one call. Get your internet elsewhere.

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2:18 pm EDT

MWEB.co.za uncapped fibre

To whom it may concern

Kindly note that I am experiencing endless problems with Fibre.
The Fibre connection buffers for very long periods of time, making it impossible to connect on any of the devices.
This mostly happens in the evenings, when technical support is not available!
I was under the impression that MWeb is one of the best Fibre connections available but I am sadly unimpressed by your service. Monthly connection fees are quite high to pay a service provider who cannot provide a service!
I am contemplating canceling my contract.

Very disappointed
Mrs LM De Vries

Desired outcome: Kindly extend your technical support hours to 24/7 and look into why your Fibre Line is unable to provide an unterrupted service

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1:49 am EDT
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MWEB.co.za Non service re password

You sent technicians to install fibre. I had to go out. When I came back they had simply used the previous people Falcon's router. Then Falcon came and took the router. I got the router that was delivered to work myself, but cannot sync my mobile phone as the password at the back of the router does not work. The account is in my landlords name Tanja Jane Descroizilles her number is [protected].
Please rectify my number is [protected].
My address is 10B Seagull Road Scarborough. All I need is correct password.
Thanks
Carol Stewart

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7:21 am EDT

MWEB.co.za Internet. Router

Mweb expected me to connect the replacement "wifi router" hardware" I am not imbued with technical skills to connect the router to the internet.
Connection of the router was shoddy from the very onset it is difficult to identify which plugs to connect or disconnect as there being wiring &/or plugs for ADSL, CCTV BEDSIDE LAMPS etc to contend with

Desired outcome: For my internet connection to be fixed as I am a paying customer

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3:50 am EDT

MWEB.co.za Non response to my email on account issues

The worst customer service in South Africa. CUSTOMER EMAIL what a joke no reply nothing nada 3 months

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Emilio Valdez
, US
Sep 11, 2022 1:00 pm EDT

I was just wondering has anybody ever been to their showroom because their address goes to a post office if you Google it

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5:09 am EDT

MWEB.co.za Service complaint - MWB18857891 - NO INTERNENT

Internet stopped working on 7/9/2021.
My wife reported the matter at [protected] where she was asked to provide an OTP. This has happened twice with different people and nobody has contacted us to resolve this issue.
I reported this matter on Wednesday using an internet at work and I got the reference number - MWB18857891. Nobody has contacted us to resolve the issue.
If this is the service we must expect from mweb, then i would like to cancel my contract at your expense.

We have reset our boxes many times. It does not help.

Desired outcome: send a technician to clear the red dot on the optic fibre system.

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1:52 pm EST

MWEB.co.za Mweb fibre

Most useless service provider in the world since I signed up my fi re with this company I've been having problems since day one when u call the tech guys they say there's an outage but the neighbor line works fine deff canceling my subscription with this annoying mweb and would never advise anyone to use it

Desired outcome: Fix my internet

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8:34 am EDT

MWEB.co.za E-Mail

I can send e-mails but cannot receive This is not the first time. You guys are useless. No e-mail address to write to, only phone number which is not answered and I am not in South Africa at the moment. On an assignment outside South Africa. My e-mail address is [protected]@icon.co.za Should you need to contact me via e-mail, because I cannot receive e-mails obviously, please use my Gmail address which is: [protected]@gmail.com

My client number is: 496369

Please just sort this out.

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MWEB.co.za In-depth Review

Website Design and User Experience: The website design of MWEB.co.za is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and well-organized content. The overall user experience is smooth and efficient, ensuring a pleasant browsing experience.

Range of Services and Products: MWEB.co.za offers a comprehensive range of services and products to meet various needs. From internet connectivity solutions to web hosting and domain registration, they have it all. Whether you are a home user or a business owner, you can find the right service or product to suit your requirements.

Pricing and Value for Money: MWEB.co.za provides competitive pricing for their services and products, offering good value for money. They have different packages and plans to cater to different budgets and requirements. With transparent pricing and no hidden costs, you can easily choose the option that best fits your needs without breaking the bank.

Customer Support and Communication: MWEB.co.za excels in customer support and communication. Their support team is knowledgeable, responsive, and always ready to assist you with any queries or issues you may have. They offer multiple channels of communication, including phone, email, and live chat, ensuring that you can reach them easily and get the help you need in a timely manner.

Reliability and Uptime: MWEB.co.za is known for its reliability and uptime. Their services are backed by robust infrastructure and advanced technologies, ensuring minimal downtime and uninterrupted connectivity. Whether you are using their internet services or hosting your website with them, you can rely on MWEB.co.za to keep your online presence up and running smoothly.

Speed and Performance: MWEB.co.za delivers excellent speed and performance across their services. Their internet connectivity solutions offer fast and stable connections, allowing you to browse the web, stream videos, and download files without any lag or buffering. Their web hosting services also provide high-speed access to your website, ensuring a seamless user experience for your visitors.

Security and Privacy: MWEB.co.za prioritizes the security and privacy of their customers. They implement robust security measures to protect your data and ensure that your online activities are secure. With advanced encryption and firewalls, you can trust MWEB.co.za to keep your information safe from unauthorized access.

Additional Features and Benefits: In addition to their core services, MWEB.co.za offers a range of additional features and benefits. These include free email accounts, website builders, and online storage options. They also provide value-added services such as domain name registration and website analytics, allowing you to enhance your online presence and make the most out of your digital assets.

Customer Reviews and Testimonials: MWEB.co.za has received positive customer reviews and testimonials, highlighting their excellent services, reliable support, and overall customer satisfaction. Many customers appreciate their professionalism, promptness, and commitment to delivering top-notch solutions. These reviews and testimonials serve as a testament to the quality of their services.

Overall Rating and Recommendation: Based on the above factors, MWEB.co.za deserves a high overall rating. Their website design and user experience are excellent, their range of services and products is comprehensive, and their pricing offers good value for money. Their customer support is top-notch, and their reliability, speed, and security are commendable. With additional features and positive customer reviews, MWEB.co.za is highly recommended for anyone looking for reliable internet services, web hosting, and related solutions.

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Contact MWEB.co.za customer service

Phone numbers

877 000 777 087 700 5000

Website

www.mweb.co.za

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