MWEB.co.za
reviews and complaints

We have been without Internet for the past week due to City Power digging up our MWeb/Vumatel cable whist they were replacing a power cable

We immediately phoned MWeb/Vumatel on [protected] and they said it would be escalated, we phone nearly everyday to no avail, we are desperate as we work from home and this means loss of income , I have tried email and Messenger

What do I do as things are getting pretty desperate

Regards

Carol Plunkett

My speed has dropped from 10mbps to 7.8mbps but I’m still paying R700 a month

Can you please rectify this ASAP

We have been experiencing this for 3 months already and we called several times but no one has called us back. If I don’t hear from you within 48 hours I’m canceling my contract with immediate effect

I have requested for a manager to call me by 8 different sale consaltants. With no luck. Sales consultants son allow you to speak and me interupting you while you speak and then get angry when younger upset. You going to be rude and show no respect towards your clients din expect them to be nice.

So if any Manager has a back boner and not scared to do there job, by dealing with an angry upset client. Please feel free to contact me.

On Fri 4th, I specifically told Mweb Tech support that their [protected] tech support number was not working over the previous weekend, and I had no LTE service on Sat 29 and Sun 30th. My LTE went down again on Fri night, the 4th of Feb, and I was again unable to reach Mweb on any available number for support. I used 4GB of my phone data trying to work over the weekend. I used R100 of airtime on Monday, phoning, holding, trying to log a fault (they keep you on the phone for ages, troubleshooting, trying different settings etc. One technician told me to move the router around the building - how? It is plugged in to the mains!). My internet went down again last night, and I cannot get through to tech support or Mweb's CT number. I have previously logged the fault/s on their site, but it is now limiting me to the number of faults I can log, so I cannot log this again, madness. A condition of my employment contract is that I have a reliable internet connection, and while I understand that various factors affect connectivity, WHY CAN'T I GET HOLD OF MY SERVICE PROVIDER? They take R 749 every month but provide a product 50% of the time at best, and offer very, extremely, horrendous service. I have call logs on my phone to prove each and every call I have made, and attempted.

Mweb!

WORST PIECE OF [censored]! SERVICE PROVIDER EVER!

Automated queuing system...a piece of [censored]...very repetitive...should be removed.

Automated queuing system...a piece of [censored]...must have at least R200 airtime to report a problem...so that one does not get cut off because of the long automated unnecessary queuing [censored]ty system USING UP ALL ONES FUNDS.

Mweb only returns customers call when the customer is applying and not when the customer gets cut off due to lack funds...AFTER USING R200...LOSSING R200.

Mweb I hate you and the your crappiest automated system that you have stealing our airtime.

i should've listened to Vox when they told me that you are known for your BAD! SERVICE and unnecessary long automated queuing system.

I am so frustrated with Vuma and Mweb . Last month i moved to a different unit in a same area and requested assistance with moving my connection or cancllation ,till to this day i have not been assisted or received proper feed back . O have been sent form pilar to post . Logged query with mweb on website ,facebook,hellopeter no responce .however they were able to debit on my account .

May I request someone to please attend to my query

Applied for uncapped wifi on the 09/12/2021 paid the R399 on the same day.
06/01/2022 - queried no installation was made yet.
10/01/2022 - received email from vumatel and mweb my service was activated called and advised they no installation was done yet. since then i have made more than 60 calls to them and still no has rectified the issues. the managers do not even respond to msgs or call back they say they are escalating the issue but still nothing happens . i have even asked for a refund and a cancellation so that i can use another service provider. But yet again nothing happens. this is the worst customer service i have ever experienced. No sense of urgency and principles. [protected]

Waiting for my fiber to be activated over a week with no help from the call center this account was opened in December and up till now still waiting, made many calls for help if the agent can not resolve then will cancel

I hope this is not another website where one complaints and get's ignored. Seeking service from MWEB is a struggle. I applied for a service around Sep/Oct 2021, around the 09 Dec 2021, I received an SMS to pay, I paid the next day. A day later I received a call to confirm and appointment for 21 Dec 2021, to date it's still quiet. I tried to contact MWEB several times since the 3rd Jan without success. On the 10 Jan 2022 I managed to get hold of an agent in sales, who told me Vuma was closed, but she will transfer me to installation, I was cut-off during the transfer. Same thing happened on the 11th. On the 12th I refused to be transferred, I insisted that the agent assists me. She promised to come back to me by 14h00, nothing. 13 Jan, the agent just told me I must speak to installation, all she can do is do the escalation, she didn't even want to give me Manelisa Mavuso's contacts so I can do the escalation myself. Today it's Wednesday 19 Jan 2022, I'm still waiting. If I'm struggling to access MWEB now, struggling to get a line after making a payment, what's going to happen later? The only option I have is to cancel, be refunded and go somewhere else. What a pathetic service to say the least. Disgruntled customer. Order No. X6711178 ([protected]@gmail.com C/N [protected])

Hi im frustrated with mweb/vuma, we having a problem in our road with the fibre damage, it's been going on for a year now, the guys who came to fix it a week ago. I actually told them that this connection box should be in a enclosure same as at the residents houses, it's laying on a field and it gets damage everytime, so now our fibre is off, just rediculous

I placed an order for uncapped fibre close to a month ago, in the beginning there was progress as the router / modem was delivered 2 weeks later however till date no installation has occurred and the router is sitting idle. When I contact Mweb I am given the run around, there is no clear indication as to when the installation will occur.

I have requested moving of premises service assistance on the 12th November 2021.
On the 18th November 2021 Vumatel installed a new fibre line. We previously resided right next door. It is now 3 weeks since the installation was done and we still do not have an internet connection.
Vumatel confirmed via email that my installation is complete. As of today's date the fibre service is still not active. Having tried everyday trying to phone and find a solution to this problem nothing has been resolved. Complaint reference no mwb19509321

I am really sick of this. I switched to mweb because I thought they were better than telkom. My laptop randomly disconnects. Telkom were slow but they had down time once a year. Mweb has down time once a day(if I am lucky), don't do fibre if you can't maintain fibre!

I keep getting a window popping up with blocks for Server, User name and password. I enter the correct password and it goes and comes back within seconds. This happens all the time. I tried the call number, enter my ID and when I press one - the voice says I have not entered anything.

Am still waiting for someone 2 assist with activation worse customer service noone seems 2 know wht must happen aft installation am even tired of wasting my time and airtime i was promised tht this will be working soon aft installation [protected] i won't evn enjoy the free month false advertising, apparently ur escalation process is 48 hours i waited more thn tht

I'm paying for bad quality reception, their network is horrendous and they to be the best. We sign contracts for Services not rendered, the buffering is tedious. Mweb is the worst service provider bunch of liars

Uit moedeloosheid het ek Leon van Rensburg van FROGFOOT gebel en van my probleem wat al maande duur gekla hy het gesê die persoon wat met frogfoot werk moet dit asb rapporteer
Ons kom ons kontrtak na en betaal maandeliks maar ons diens is swak. My uitgawes: Tegnikus wat al "state of the art rooters" ingesit het getoets teruggevat nuwes ingesit en steeds kan ek nie zoom meetings waarvoor ek betaal ontvang nie. ek word afgegooi en gereconnect die hele tyd. Nie gedink dis ons probleem nie ons het dan nou fiblre!
Speed test onstabiel en soms 0.

I've paid my account through my bank . Using my phone but still I've got disconnected

i moved houses on the 31st of October and obviously had to move my fibre as well. I spoke to a consultant at Mweb in September to ask what exactly needed to be done in order to move the line, so this person said to me i only have to plug out my router and plug it into the new house, and phone mweb and they will connect the line. So the people who moved out of my new house, also had a mweb fibre line and they took their Big white box with them, so i brought mine from the old house as there obviously needed to be one. i called mweb and was advised i needed to send an email to the moving department to say where moved t and from which address i moved. this was done on the 2nd of November, with a whole lot of emails and calls to and from, someone eventually assisted me on the 10th of November and he has Openserve come to my House on Saturday 13 November to connect my line. Yesterday i received a statement from Mweb billing me the full amount of R 499, after i was only connected on the 13th, so basically half the month i had no internet connection, but i need to pay the full amount for the month? Totally unaceptable!

Guys i need help here! i have been phoning Mweb for the pass 3 weeks now, every time they have different stories where my wifi is concerned, is there not 1 competent person that can help me and resolve this issue? i am spending so much money on DATA and it seems like you guys are just messing me around...i do hope someone will be competent enough to give me a call back.

every time a different person tell us in the next 24 hrs., then 48hr, then 24 hrs, guys i am not stupid and i am so angry right now,

Razzaaq Taliep
[protected]

i hope someone will have the decency to contact me