MWEB.co.za

So to start of I have to say, that I am so disappointed in myself for choosing Mweb as a Fibre provider, and I mean choosing a branded company that everyone knows about seemed like the right choice to make at the time.

The day I put in my request to start a contract with them is about almost a Month now already, the lady that sold the contract to me was nice over the phone, I thought I had made the right choice already because her service was quick and efficient, in no time I was bind to a contract with them, the lady explained the whole scenario to me and the turn around time of about 14 days for everything to be completed where as the router would be delivered to me first, then the Fibre installers would come and draw the line to my house, and after that connection could take place about 3 days after everything, so about a week and a half goes by, since I bound myself to Mweb, no router has yet arrived, but the Fibre line is already being installed, now I wait for the router delivery to take place, and that is about another week until I phone again (note: call center is horrible when you do any follow up of your product, and the staff lie to you just to keep the peace) so now it's 2 days from being a month, I received my router a day ago and now I have to phone in to tech support, the very worst experience, after more than two hours on the phone with them I only find out there is a technical problem. This is the most pathetic service I have ever received from any ISP in my life, and there has been a few! Get your [censored] together guys, your running a franchise name, and it really really looks bad... Let's just hope once I'm connected and actually using the Fibre it gets better...

Yours sincerely. A very disappointed and frustrated customer.

Please phone me if possible.
[protected]

MWeb/Fibre Installation was confirmed for 28 July 2021 and appontment confirmed for 07h30 am. The technician from Brightlink (MWeb partner) called that he will only arrive at 09h00, which I agreed to.

1. The technician arrived after 09h00, however I already received messages from MWeb that the installation was completed and that the line is activated.
2. The technician was not able to get the fibre line to my poroperty and I have no fibre installation, let alone an active fibre line.
3. The technician informed me that in order to get the line to my property (over about 50 meters) I would have to have the road dug up and paving and lawn over 3 other properties.
4. I informed MWeb that I cannot authorise this in the complex and if they cannot get the line in to my property then the order must be cancelled.
5. MWeb proceeded to debit my account on 30 July 2021 for the first month subscription (Not even giving me the discount as per the advert) without an active line.
6. They now want to charge me a cancellation fee as well.

How am I expected to pay without an active line.

I have originally thought MWEB was the best service provider. Until yesterday. This is now the 3rd incident within a year that the fibre line has been defective. I need to be able to work from home but was told that it will take 3-10 working days before they will be able to fix it. I've been told that Openserv doesn't work over weekends and they have a SLA with MWEB to only work on weekdays. I have a SLA with MWEB to supply me with my fibre product that I pay religiously in advance. I don't care whith whom they use to deliver a service but MWEB is not keeping up their side of the contract I have with them.

I made contact with Mweb as I have moved to a new area.

In the beginning all started off well.

Router arrived and Openserve came along but where unable to open a line. Was told The municipality would get that done.
After some time and many call later. I am still sitting without the router being installed.
I have called a number of times. Left messages that someone would call be back. Still waiting for someone to assit me.

How much longer am I going to wait. I desperately need wifi because of my business and personal matters.

I just want wifi.
Cany seem to log onto your site either with the user and password.
[protected]@gmail.com

Hi I have an active account with MWEB since 08/07/2021. But no internet because they have not provided an ONT box as promised.
Now they are also billing me for a service I do not have and refuse to cancel it.

Hi I have a concern with my speed test and can't access my server at home during this time, can't play online gaming I get kicked out of servers due to this problem. This has gone on for 3 weeks now and I have log a querie online but no one reply back to resolve this problem and it's between 7am and 9 am my wi-fi is very bad.

Good day

I have tried numerous times to contact mweb regarding our emails. Some of our clients have complained that they do not receive our emails and also suppliers that send us emails that just don't come thru. email addresses giving problems are erhyd@mweb.co.za and erhsales@mweb.co.za.

please will someone be able to contact us and advise how we are able to resolve this problem as this is costing us business.

please contact Ismail Omar Sayed on [protected] as he is the account holder.

kind regards
chene

Name:
Prof Santylal Daya
Account number:
[protected]

I told the agent so many times that my Cell number is [protected] yet all my Mweb messages go to my old cell number which is [protected]

As a result I cannot talk to an agent as I have to key in my old number. I am very dissatisfied with your service.

Prof Daya

My signal has been downed from 9.30am on the 5th July 2021 . I phoned MWEB technical support and could not resolve my issues and I was told a turn around for queries is 2-6 days. I am working from home and my daughter is writing exams. I requested the technician to speak to a manager and she gave me all the excuses. And after a long time, agreed

Wow, the level of bad service puts mweb in a class of there own!Applied for Fibre 25/25 uncapped, All went smoothly, i even received my router, but that is where it stopped, I was told within 14 days i will be live, 14 days came and went, I probably made around 25 calls to mweb, with no help from them whatsoever!I was told that ifrastructure was not available, which was not true as i contacted openserve and they confirmed it was live in my area, I contacted mweb and they said not to worry they will sort out, I did not hear anything from mweb at all.my calls was either cut or the person i was dealing with was either rude or was not compitent enough to escalate my problem, I asked numerous times to speak to a manager and was put on hold only for the call to be dropped everytime,
I eventually after all this time manage to cancel the contract with not even so much as a sorry, What a terrible experience!

I am Paying for 200mb up and down and suddenly get 20mb upload that is showing on my online profile as well.
Log a ticket and try to contact helpline which either cuts you off or just get send back to automated answer service.

Order was placed on the 7th of June today is the 2nd of July and we are still waiting. Anthea does not even return our calls. We have cancelled our service provider a month ago hoping to be connected by now and as at today we have spent a lot of money buying data for kids who are doing online lessons because MWEB has delayed connecting us.
Surely if MWEB cannot connect us it better to simply tell us and not waste any of our time. We cannot even work from home because we are not connected.

My internet fibre hasn't been working for the past two weeks, and I've called technical support multiple times but couldn't get help.

our mweb via vuma fibre keeps dropping out . this has been going on for month now.
We have three ticked no from vuma yet nobody has contacted us or solved the problem from mweb or vuma.Yet the tickets are closed. ie no 492601.
Mweb and Vuma have our contact detail yet no follow up or repairs effected.
The technical help center keeps telling us vuma will sort the problem yet nothing is done
The only thing working is the debit order ; delivering on the promised service is dismal. time to change.

Good day
I have made payment for my wifi and no just receiving 1 excuse after a another and after 1 week nothing at all no communication it is very very bad service and I'm very unhappy
C Potgieter
Idnr: [protected]
[protected]
[protected]@gmail.com
Username:
[protected]

Account number:
[protected]

After 20 days and 4 attemps to link open serve, no results. People of open serve fighting over who must do the job or complete it without helping me.
Keep on promise to resolve the problem. Mention and register the problem to M Web without resolving the problem.

hi, since the date of setup we have not used your services . the light on the router still flashes and we have no internet connection at all. i am getting quite annoyed as my next door neighbour had their connection the very same day... my setup was done on saturday and still we don't have any internet...VERY POOR SERVICE . I HAVE ALSO TRIED CALLING NUMEROUS OCCASIONS AND HAVE NOT GOT THROUGH... I HAVE PAID FOR A SERVICE THAT I DONT HAVE... I WILL TAKE THIS UP WITH THE OMBUDSMAN IF MY CONNECTION IS NOT SORTED OUT TODAY!

After payment and settlement of my account, i contacted MWEB on the 01/06/2021 and the 2 agents (Val and some guy) informed me that a confirmation of settlement letter will be sent in 24 hours. it has since been almost a week and i have not received anything. i have just gotten off the phone with a decent lady who advised me that she can see the letter shows pensing but she is unable to advise why it shows that. she has now said that i should call back withing another 24 hours and enquire with their billing department why there is a delay/ hol-up with my confirmation letter. i cannot make a application for a house because MWEB has not updated their system

Acc [protected]

Good day, I am helping my wife in South Africa from New Caledonia, as the connection to our house not done yet. We contacted Evotel to have a contract with Mweb, as we saw they were installing fibre near our house. Mweb said they will connect with Openserve as there is already a connection. Openserve came to our house and said the connection is not finished yet, and Mweb need to finish the hardwire connection first. We have already received the modum, but the fibre is not yet connected to our house, and the latest story is that either Openserve need to connect the fibre to an active link near our premisis, or they will swing it again to Evotel. This has now been dragging for close to 3 weeks with no connection in sight. we had the same issue with Vodacom and Openserve in Nov / Dec 2020, and eventually gave up after 2 months, and they collected their router. We would like to know what the status of our application is, and if there will be an connection eventually. please inform the status to my wife on the details provided on the above account number.

I have on 4 May 2021 ordered the VoIP once the new Fibre connection was done to my premises. On 11 May 2021 I have requested the porting of my Telkom number due to the fact that at the application of the VoIP there was no block to request the porting so I had to phone your sales division to get that done. This was done on 11 May 2021 and since then I have phone many times to obtain the needed application form for the porting. Yesterday alone I had to phone three times because every time they transfer me I get cut off or the line just die after I listen to the same message three times and none of the options is applicable to what I need done. The last time I spoke to a guy by the name of Graeme. After I indicated that I don't even have the service for a month and already I receive no service I want to cancel the entire deal with Mweb. He promise to find the form that was send to me on 11 May 2021 which I still haven't received and mail it to me. It is now a day later and still no form.

I just want to say if I don't receive the form by 15H00 today, 18 May 2021, I will cancel my entire fibre application and will not pay for the installation and the router. I will also claim damages due to this cancelation as I can't be with out and Internet connection.

Your urgent response will be appreciated.

My account number is 9006520.

Regards