MultiChoice Africa / DSTVovercharge and no refund after one month reference number #5547148

I was overcharged by about R150 on 1 September. Queried via email on 6 September. Was promised a refund. After a reference number and 6 emails my requests are now been ignored and I am still awaiting my refund.
It is illegal but dstv dont seem to care, or reply to my emails.
See copies below of emails

How can this be allowed to continue???


Maseroke Kganyago
Fri, Sep 6, 12:56 PM
Good Day As per telephonic agreement please find above reference number for escalation done for incorrect billing on account. Maseroke Kganyago Customer Service

Sharon Baran
Wed, Sep 11, 11:38 AM
Good Day Please note that I have not received refund as per conversation on Friday. Ref #5547148 Please follow up and advise

Maseroke Kganyago
Wed, Sep 11, 11:44 AM
Good day Kindly note that finance has bag log for accounts affected however i have asked for you're account to be prioritized. From: Sharon Baran

Oct 04, 2019

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