SUBMIT A COMPLAINT

MultiChoice Africa / DSTVovercharge and no refund after one month reference number #5547148

I was overcharged by about R150 on 1 September. Queried via email on 6 September. Was promised a refund. After a reference number and 6 emails my requests are now been ignored and I am still awaiting my refund.
It is illegal but dstv dont seem to care, or reply to my emails.
See copies below of emails

How can this be allowed to continue???

#5547148
Inbox
x

Maseroke Kganyago
Fri, Sep 6, 12:56 PM
Good Day As per telephonic agreement please find above reference number for escalation done for incorrect billing on account. Maseroke Kganyago Customer Service

Sharon Baran
Wed, Sep 11, 11:38 AM
Good Day Please note that I have not received refund as per conversation on Friday. Ref #5547148 Please follow up and advise

Maseroke Kganyago
Wed, Sep 11, 11:44 AM
Good day Kindly note that finance has bag log for accounts affected however i have asked for you're account to be prioritized. From: Sharon Baran

Sh
Oct 04, 2019

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