MultiChoice Africa / DSTV — charged for services not requested
I have a holiday decoder on pre pay. I am now getting phone calls saying I owe Dstv R 2000, this on a pre paid service.
MY SERVICES AT HOME HAS BEEN SUSPENDED ALTHOUGH IT IS PAID BY DEBIT ORDER EVERY MONTH.
I have spoken numerous times explaining to them that my holiday house is a pre piad system. I cannot be held liable if Dstv decides to keep my services running if I have no money in credit.
The normal answer is they will excalate the matter. This has been ongoing for 5 months.
I have now after, being a client of theirs for 35 years decided no more Dstv.
LASTLY I WILL APPRIECIATTE IT IF SOMEBODY CAN CONTACT ME REGARDING THIS MATTER. AND PLEASE NOT A CALL CENTRE, WHERE THE STANDARD ANSWER IS ESCALATION.
I CAN BE MAILED AT [protected]@westerncapecoaches.co.za
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