MultiChoice Africa / DSTV review: unauthorized bureau listing

I joined Multichoice last year in March 2019. I made payment on my account via the easy payment link. then i called into the call center to request for a debit to go off each month for my Dstv account. little did i know that i was asking for trouble. my account got debited twice at the end of the month, and they said nothing. i went to my bank and reversed both debit orders and pay the account manually. i then called into Dstv and requested that they take off the debit order mandate on my account i will pay the account manually.

After that i called and sent proof of payment to their accounts department. they said to me they can't pick the up the payment and are unable to link it to my account.

On the proof of payment my name and surname were on there the only fault is that the customer number was not stated. i asked my bank to send them proof of payment as well, confirming that its my account.

i have called them so many times, using my airtime and data to send proof of payments. till this day i have never received an answer. Instead i am getting calls that i owe Dstv R1800 and i haven't watched it in over 8 months.

I now want to sell my decoder but i can't cause of this lousy debt that i have accrued out of no where.

I need Dstv to call me and resolve this matter urgently.

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