CB Satellite and Cable TV MultiChoice Africa / DSTV Complaints #2-21

MultiChoice Africa / DSTV Reviews and Complaints

MultiChoice Africa / DSTV review: DSTV Whatsapp chat

busisiwe khumalo of US

Oct 20, 2026 1:18 pm UTC

Verified customer

Featured review

I escalated a case of my price lock that was activated in June being incorrectly removed when it was activated

1. The WhatsApp Agents are rude and very dismissive; these are all their names Rethabile (worst even has to ask for her team leader) Tiego (very dismissive and refuses to assist), and I want an investigation to done. So, you can see all the WhatsApp conversations from them.
2. I received 3 case references #INC-2211010, 148634250, 148779393 with no assistance i was even advised that Rethabile sent my case to the wrong department after her being so rude to an old man.
3. My price lock discounts were disturbed by the migration so that needs to be fixed and i need to credited for the month of October as i was debited the full amount.

Claimed loss: I need a refund R105 for October and my discounts loaded so that in November I am not debited the full amount

Desired outcome: Reinstate my price lock and refund

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help@dstv.com

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MultiChoice Africa / DSTV address

144 Bram Fischer Drive, Randburg, South Africa

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