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MultiChoice Africa / DSTV reviews first appeared on Complaints Board on Apr 19, 2007. The latest review Call center agent was useless and rude was posted on Jun 21, 2021. The latest complaint payments was resolved on Oct 22, 2019. MultiChoice Africa / DSTV has an average consumer rating of 1 stars from 1783 reviews. MultiChoice Africa / DSTV has resolved 49 complaints.

MultiChoice Africa / DSTV Customer Service Contacts

+27 11 289 2222 (Johannesburg)
+27 12 422 2222 (Pretoria)
+27 21 508 2222 (Cape Town)
+27 41 395 2222 (Port Elizabeth)
+27 51 503 2222 (Bloemfontein)
+27 11 289 3000 (Switchboard)
144 Bram Fischer Drive
Randburg
South Africa
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat7:00 AM - 11:00 PM
Sun7:00 AM - 11:00 PM

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MultiChoice Africa / DSTV — Complaints & Reviews

MultiChoice Africa / DSTVdstv package change to exclude kyknet

Goeie dag DSTV,

As ʼn getroue klient van meer as 10 jaar van DSTV voel ek ontevrede en wil ʼn klagte lê oor die feit dat my huidige DSTV paket DSTV Select met KYKNET nie meer gaan bestaan van 29 Oktober 2019 af nie.

Dit wat my meer onstel is dat daar geen KYKNET op die nuwe paket (DSTV Family) sal wees waar julle my heen gaan skyf nie, die rede dat ek destyd die DSTV SELECT Paket gevat het is oor die KYKNET opsie wat ek kon gekies het.
As ek KyKNET as ʼn kanaal na 29 Oktober 2019 wil kyk doong julle my om na ʼn ander paket toe te skyf. Finansieel is dit nie moontlik nie omdat die paket wat KYKNET beval dubbel is as die prys van my huidige DSTV Paket.

As julle klient vra ek julle om my huidige DSTV Paket wat KYKNET bevat teeen R265 uit te los,
anders sal ek die besluit moet maak om julle as DSTV klient te verlaat,
Sou ek en ander kliente met die selfde DSTV SELECT Paket en met die selfde rede ons DSTV paket beëindig sien ek ʼn groot verlies in inkomste vir julle DSTV.

Vriendelike Groete
Mnr C Els

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    MultiChoice Africa / DSTVinstallation

    I have purchased a decoder that comes with installation yesterday at Pep in Cosmo City Mall and I was told that it will be done yesterday and since then no one contacted me or install the decoder and I am unhappy with the service. I have sent the company 2 emails already and you keep saying 8 hours it will be resolved. I have been waiting for 24 hours already I don't like the service I am getting I need this to be resolved immediately.

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      MultiChoice Africa / DSTVwhy is my mother overpriced so much

      Stop exploiting our elders Multichoice. Your financial woes should not be implicates on defendless, unguarded local customers. You are over pricing my mother for a mistake that was internally created and you expecting my mother to be held liable for your incompetence. You shall not and you will never treat my mother as such. I better get a response ASAP or else we moving forward.

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        MultiChoice Africa / DSTVgay related movies, tv soapies, drama or reality tv shows

        Dear MultiChoice. I'm a premium subscriber. I would like to request that you reduce playing movies, tv series, drama that have gays! That is not good at all! I just cannot stand the sight. Almost every of my favorite channel I turn to, there's always gays! There is now a sudden rise in gay related movies, tv soapies, drama or reality tv shows. Please try and adjust this! I hate it!

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          MultiChoice Africa / DSTVactivation and payments

          Multichoice stop abusing your customers.
          i called customer service for help they told me they'll log a complain since they cannot solve my issue and in 48 hours someone from multichoice will give me a call to solve my matter(that was 27th July) but till today 03 August they ddnt bother.

          Fine
          I called them again yesterday 02 August for the total due payment, I was told R288, 79 including insurance, last month grace period access and activation. After making payment I asked the consultant to activate my service, surprisingly she told me that I still owe another R35 for activation. I challenged her based on her previous statements but she told me there's nothing she can do simply because she's at work, to avoid consuming my airtime for nothing I paid that amount but my service was not activated. I had to call them again for activation the Consultant now came with new excuse which was their system is down she cannot help me, then I had to be furious and challenged her statement based on all the calls I made since the 27th then she said please hold line I'll get back to you but she never came back till I hug up.

          Honestly I'm angry.
          My service is still off and if we skip our payment due date you guys charge us but if your system it's down and we can't receive your service you guys does not refund us. Your customer service is poor

          Therefore I demand answers.
          [protected]@gmail.com

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            multi choicebilling service

            i have a compact dish with multi choice and im supposed to pay R399.00 plus R95.00 for extraview and my insurance at R29.50 and now i have a bill of R1172.00 . I called multi choice and i was put on hold for hours on several occasions. Case no c1 and c27. the lady i spoke to promised get the manager to call me back but she never did. now im told they will close the dish and charge me connection fee. im not sure with channel to take cause even at branch level i could not get help

            gugu [protected]

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              Aug 02, 2019

              MultiChoice Africa / DSTV — poor customer service

              i have been a long serving client of multi choice and never missed a payment You debit my account on the...

              MultiChoice Africa / DSTVdstv account/payment errors

              I recently reconnected my DSTV service. I received a notification in writing that R1007 was payable. I made that payment immediatle yet my service wasn't reconnected. I phoned the call centre and after a long 30 minutes on the phone the consultant managed to do the reconnection.
              It is now exactly a week later and my service has suddenly been suspended to 'NON-PAYMENT'!!!
              Once again I phoned the call centre and was told that now I had to pay R300+ in order to be reconnected. After another 20 minutes on the phone I was told that my account is being billed pro rata and the amount increases every day. I asked to speak to the manager and was put on hold; after 15minutes of waiting I put the phone down, phoned again and asked a different operator to connect me to the manager. She told me that the manager was unavailable but that I will be called back. It is now 8 hours later and I have heard nothing from them. Their 'self help' app doesn't allow me to sort this problem out either.

              I am frustrated beyond words. No one at DSTV cares!

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                MultiChoice Africa / DSTVservice disconnected.

                Friday 26th july 2019 I called in to request a package downgrade. After everything was done I was total that I needed to pay an amount of R456 for this month, which I was told to be a prorated amount because I was downgrading my package. When I got to the store to make a payment, I was told that my amount due was R528. I really love to know from were this amount magically appeared? I made payment of R456, which was my amount due for the month. Today I receive a sms telling me that I owe dstv R72 and my service will be disconnected if I dont pay the amount. So I guess the quoted amount by the consultant holds no value and they are dumb and cant read amounts of their computer screens or is that dstv is all about escalating their prices to rob customers . I'm not William to pay any more money for this month, so please rectify this issue

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                  MultiChoice Africa / DSTVpayment and disconnection

                  Hi.. i upgraded to a premium level on Friday the 26 July 2019 around 18:15/ 18:20. The lady i spoke to informed me that the amount of R920 will be deducted from my account on the debit order date which is 28th. Now, R613 was deducted and i tried calling in to ask as i received your sms but your long que ended up discontinuing my calls. Now i have been disconnected and sent an sms with a balnce of R433.00 whereas i use a Debit order facility with Dstv payments. I cannot use your app for payment as it says log-in failed. And cannot be expected to pay the extra fee as it was not my fault for the wrong amount deducted. Kindly deduct the balance needed to cover the premium fee and reconnect me please. I was told that i was caller 142 on the que today...

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                    Aug 01, 2019

                    MultiChoice Africa / DSTV — dstv call center provided incorrect information to me

                    Good day i called the call center and asked if my brother in Namibia could buy a decoder for me. it was a...

                    MultiChoice Africa / DSTVdstv

                    I got 3 bills 20 June I owe R210 this is correct then I got to store to pay they tell me 27 June R1175.71 how on earth did they get to this amount I called on Monday 29 June the agent told me R210 is the correct amount and R1175.71 was a error on dstv side, Wednesday I got to the store again they tell me R444.00 I called the call centre today spoke to the supervisor Betty Nyathi WHO ONLY APOLOGISED FOR DSTV ERROR AND SAID i MUST PAY THE R444.00 because of the auditors, How are we liable for dstv error or voucher they offered in March or April? Anele Mciki...manager promoised a call back still nothing, no email no communication basically saying they cant help with dstv error the customer must pay! If I dont pay today they will disconnect me and then charge me reconnection fee!!! daylight robbery they have so many facebook complaints staying the same.

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                      • Updated by gsbv · Aug 01, 2019

                        I got 3 bills 20 July I owe R210 this is correct then I got to store to pay they tell me 27 July R1175.71 how on earth did they get to this amount I called on Monday 29 July the agent told me R210 is the correct amount and R1175.71 was a error on dstv side, Wednesday I got to the store again they tell me R444.00 I called the call centre today spoke to the supervisor Betty Nyathi WHO ONLY APOLOGISED FOR DSTV ERROR AND SAID i MUST PAY THE R444.00 because of the auditors, How are we liable for dstv error or voucher they offered in March or April? Anele Mciki...manager promoised a call back still nothing, no email no communication basically saying they cant help with dstv error the customer must pay! If I dont pay today they will disconnect me and then charge me reconnection fee!!! daylight robbery they have so many facebook complaints staying the same.

                      MultiChoice Africa / DSTVnot refunded for 2 year period, deposited money to namibia account instead of rsa account

                      I made a payment to MultichoiceNamibia account instead of south Africa account and I sent the proof of payment to [protected]@dstv.co.za (callled [protected]) from the 29th of January 2018 till today 01/08/2019 no one has actually resolved the issue.

                      Bad thing is, after long communications, sending proof till today i haven't received the refund.

                      not refunded for 2 year period, deposited money to namibia account instead of rsa account

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                        MultiChoice Africa / DSTVcan not downgrade my package

                        **** service from Multi Choice, i phoned them today to downgrade to a cheaper package as we can not afford the Premium package at this stage, the guy told me i have to pay R983.00 first as my service has been suspended and he can only downgrade after i made the payment of R983.00 as their system don't allow him to change anything, my freaking whole point is that we can not afford that money now, so they basically like forcing you to pay for the full package first and then they can downgrade your package, not everyone can afford the premium package DSTV!!!. NOT HAPPY WITH DSTV RIGHT NOW, they will continue to lose customers.

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                          MultiChoice Africa / DSTVunjust debit for two months

                          Good day

                          I have 2 subscriptions, of which one was cancelled on the 9'th June 2019. I pay in advance, so from the 20'th of May 2019 - 20 June 2019 was paid for. On the 10'th June 2019 I called the call centre, who confirmed cancellation. I was told that I would be credited for June 2019. Yet the full amount was debited. I called again and complained to no avail. The best part is that I got debited again for the full amount in July 2019.

                          I have been calling and been given a different story. I have also spoken to an incompetent manager who assured me that the issue will be resolved.

                          I then called to follow up on the 26'th July 2019. I was assured that I would be paid back the funds into my account. A week later I called now and spoke to another incompetent person, who has given me a different route of resolution. I should now e-mail proof of payments. And there are no managers

                          Ridiculous is an understatement.

                          I was given this reference. [protected]-C1

                          Regards
                          Kos Chetty
                          [protected]

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                            Jul 31, 2019

                            MultiChoice Africa / DSTV — installing my explora with wifi

                            Good Day I am fuming, honestly either your employees are not fully trained or service are just bad if i must...

                            MultiChoice Africa / DSTVchannels not working

                            Dear Sir/Madam

                            I would like lodge an official complaint about the manner in which the service is being offered to us as clients. I have two decoders, so on Thursday last week (25/07/2019) I upgraded one of them from access to compact and since then problems started, the service decided to close my decoder and upgraded a wrong decoder. I am made calls during the day on Thursday spending costly airtime to try and request for the problem to be resolved this did not happen.

                            On Friday same think happened I kept on getting agents who said everything is fine on their side.

                            On Saturday I took the matter to one of the multi-choice -DSTV offices and they made me wait while resolving the problem, after a long wait the matter was said to have been resolved. I got home looking forward to watch my channels with my family, to my surprise the problem was not resolved.

                            On Monday (29/07/2019) I made a call to say the problem has not been resolved, and this time the problem was half resolved in that the compact package was now playing on the correct decoder, but the decoder that was working was also cancelled and now not working anymore.

                            This is still the situation right now, I need urgent attention.

                            My customer number is : [protected]

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                              Jul 30, 2019

                              MultiChoice Africa / DSTV — bad service from customer service agent hannahstayzia reddy

                              I called on 29 July to request a service upgrade but could not finish the process because the system wa...

                              MultiChoice Africa / DSTVovercharging

                              i have been paying my Dstv from day 1, and always when i go pay i'm told a different amount to the previous month's premium, to a point whee i know i should pay 419, but it later says 423 and what not, i went to Shoprite on Saturday and decided to pay there, it showed R111 on the system and now they say i should pay R419.00 on top of that R111 instead of the balance. i better close it all together if the prices keep deteriorating.

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                                Jul 30, 2019

                                MultiChoice Africa / DSTV — incorrect billing

                                I am currently on the DSTV Access package (R105.00 a month) and i get an SMS yesterday saying i need to make...

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