MultiChoice Africa / DSTV
reviews and complaints

Customer Number 9112715, e-mail: [protected]@absamail.co.za. Cell [protected].

After upgrading to Explora2 + Decoder Internet connector, following a total of ±12hours, 4 different agents, over 5 days (since Thu 22/10 - Wed 28/10) via chat help service no resolution to Showmax not available as a package. Escalated today by agent Ayanda for 2nd time to tech team. See Chat via Whatsapp this AM with Agent Ayanda. Agent sorted out some issues this AM. Have connected WiFi to decoder successfully. Activated Showmax with 6-digit code twice. Kept on getting error code "402 - Payment Required" My account up to date. Now Showmax just not available as an "add-on package" in DSTV Self-Service or on/from my decoder. Please prioritize for resolution.

When I called you guys everyone says their confused so what must happen? Premiums went up no one knows what's happening

Good day,

I tried to add a decoder on an account of another DSTV customer. I did everything required and received a response from one of the employees at multichoice on the 4 April 2020 confirming that the documents received were sufficient but the previous account for this decoder owed R516.27. She indicated that this needs to be done before they could help with change of ownership.

I paid this on the 24 October 2020, on Saturday but instead of me getting assistance, I was told the ID number was not clear. I sent that and I was told by one agent that all was in order and everything would be up and running in 15 minutes but after 2 hours everything is still the same.

I also received another email from different agent saying I need to fill in new forms as the first ones are not clear. This after I sent an email with all the communication including where one of the agents confirmed everything to be ok.

I emailed, I called the call Centre and I requested the manager's contacts but no luck.

I just don't know what to do but going through the same process of obtaining the forms, getting them filled in, getting the supporting documents certified and submitting is not an option as it involves costs.

Please help

Jafta
[protected]

Yesterday I got a call from a agent phoning from dstv/multichoice. They say it was a servant about dstv. Great I thought. Something to talk about. But then they started talking about how many people live in the house and the age. Then they ask if I had a build in shink in my house and if I had a indoor toilet. That is where I stopped the conversation. What the hell has that to do with dstv? DSTV is a service provider for tv. My toilet has nothing to do with DSTV. If you want to know something for DSTV, then start asking what shows we like and what we would like to see on tv. Like not showing the same programs over and over and the same films over and over. Like I feel now, I will share this on Facebook and cancel my DSTV. The price for dstv is just going up and you keep on cancelling good channels.

Dear Sir/madam
MY reference: [protected]

I hereby inform multichoice that I am dissatisfied with your service.

My reasons are as follows:

On the 15th October 2020 I paid my monthly installment due for the family package. I paid an amount of R450, 00 via EFT.

On the 16th of October 2020 I decided to upgrade to the premium package and was then informed that I am in arrears.

I was so disappointed as I am regularly paying my account and not in arrears as my history of my account speaks for itself.

I had to pay R1392, 00 to get connected to the premium package.

I was informed by Radioland in Worcester that another decoder was linked to my account.

I heard that 3 decoders were connected to my dstv account.

and was given the information from Radioland in Worcester. I don't have such a decoder L1600033081 at my home.

I never gave Dstv or anyone consent to activate a 3rd decoder in the month of September.

I called Dstv customer care on 16 October 2020 and was referred to a person named Mrs. Linda Ngzi.
She conveyed to me that the reason why I was in arrears was because of a 3rd decoder that was linked automatically to my account.
She conveyed to me that this decoder automatically became active, but without the clients consent.

I only have only 2 decoders at my house . one PVR decoder with serial number P400740019 and another decoder as an extra view with serial number MCS IS20 V604980495X2.

I never enjoyed the privilege of any 3rd decoder linked and is dissatisfied.

I was given the assurance to be called back on the matter, but never was contacted again.

This is indeed unprofessional service.

I have decided that If I don't get positive feedback that I will discontinue with the services of the premium package, because of this bad service.

I am therefore requesting a refund as I never consented to a 3rd decoder being linked to my account.
I suffered financially because of bad service.

My wife also phoned on Monday the 19th of October 2020 and she talked to a person named Briton Danille as we never got any feedback.

He would arrange that the customer be called back and I never got any feedback.

I am indeed taking this matter further as I indeed have legal recourse in this matter.

I am writing this email, because I received a bad service.

I hereby inform Dstv that I will never give anyone permission to connect a decoder without my consent.

I inform hereby that I don't give consent to do any changes to my account or package without myself providing my identity and doing the transaction myself.

I hope to hear from you soon.

Yours sincerely

Regards

Bradley Baron
[protected]

I upgraded my DSTV from Compact back to Premium about 2 weeks ago and was told the new debit order including pro rate would run with next debit order on the 28/10/2020. DSTV has suspended my services as of today 21/10/2020 because of outstanding amount not paid. I called in and spoke to a guy by the name of Avumele who told me to pay in R 197.00 and my services would be activate ASAP, which I have done. The services was still not activate, so I called in again and spoke to a lady by the name of BRITTANY who the told me that I must now pay in R 250.00 to activate my services, I disputed this as I have been given incorrect info by all these agents, Brittany was gonna put me to a supervisor and then it cut the call. I am not happy with the services I have received by DSTV and I want the reconnection fee to be refunded back to me as the info I was given was from your agents and was incorrect. Please sort this out ASAP.

On the 29th September I called in to schedule a downgrade from family view to easyview and I was insured it's done, I called again on the 2nd of October to confirm my downgrade and I was advised it's been scheduled for the 5th as it's my pay date and I must pay R129.
On the 6th my account was debited an amount oF R360 Wich was not the agreed amount and when I called no 1 could assist. I reversed the money on the 10th as no one was getting back to me and made a payment oF R129 Wich was the agreed amount. now my service has been suspended and I've called more than 6 times and no One seem to be ablE to assist, the lAst person I spoke to by the name of Lindo told me I need tO pay a certain amount for my TV to be reconnected.
So my question is why must I be panalised for a mistake that was done by your staff by failing to do a downgrade because I did make a request for it in time.

My contact number is [protected]
ID Appreciate if someone can get back to me with a solution ASAP

We linked our Dstv, Late August the other Dstv started giving us an E 16 error during the day and only playing at around 3am to 6am. we called the call centre it played for hours and gave us an E16 Error again. we called for more then 5 times to no avail. Now this month they are both not playing but giving us an E16 Error message whilst we have paid. when we go to your offices they send us from pillar to post. We payed but not getting any service. What is more upsetting is that we payed and still wasting more money on transport going from province to province. Others tell us that the account does not exist, the system says "do not help" yet when we pay the account is there.
I have never been this frustrated in my life.

ID number is [protected]

I have been having problems with dstv for some time now. 29/09/2020 i contacted dstv via their live chat to find out if i had any outstanding amounts as i wanted to reconnect my services. The consultant AND thr dstv whatsapp app said my account was 0.00 thus i requested that my servicew be reinstated, to which the consultant goodness, informed me that i must pay R580 for my services to be connected. I specifically asked and made sure that the information i asked for was given to me more than once as i asked repeatedly and they said that it was the amount to be paid for reconnection. Which i paid on 01/10/2020 and sent proof of payment to them which they reconnected my services. On 14/10/2020 my services were disconnected and it still needed to be active. I went on live chat and struggled the whole day that a manager phone me, after numerous lies from consultants about the manager being in a meeting since 8am i was informed that he left without calling me and the consultants just didnt care. Another consultant phoned me and we had a huge argument because he is making this whole thing out as if it is my problem. He does not listen to what the client has to complain about because it looks like that dstv is in the business of training their consultants to lie to clients and steal their money. I as client also requested the chat history as per law i as consultant am intitled to it as well the consultants just brush it of or just dont want to give it to the clients which we are entitled to. I have also sent this to carte blanch as well. This needs to stop. I told the manager that either they reconnect my services or they refund my money and fire the consjltants he plainly just said no to all. He is arrogant and rude as are the consultants and not helpfull at all. This complaint needs to be taken seriously as this is not the first time this has happened to me as a client

DSTV reference and date: 60148292i23 10 Sept 2020, 60148292i40, 60148292i44

We called DSTV a month ago to reconnect, spoke to Bevan who provided us with the banking details to facilitate the process and provided us with the amount that we needed to pay and a reference number. payment was made. connection still didn't happen as promised we had to call again, then send proof of payment in order to get connected. No a nice process at all. We requested that the debit order be reinstated, which didn't happen and now our services disconnected, further to his you want to still charge me a reconnection fee of which was completely your fault that you didn't reinstate the debit order. How are you solving for me your Customer? This service is shocking and has left me thinking do I even want your services? My husband called and was told that someone will look into the recording and get back to us, still not happened, when he called this morning he was insulted about wanting to watch DSTV for free, what is that? I want this sorted, compensated and an apology for your error.

Im a customer that is paying for 2 decoders but the one is not working on the 15th of August 2020 ibought a new decorder because the one i had was faulty and i ask the lady who was assisting me at the shop to cancel the one thats was faulty she said she already canvelled it so now the carelessness of an agent makes me double charged of a faulty decorder and a new one how do i fix it ?The shop name is Gizzoz Dstv Mtubatuba thank you

To whom it may concern

I called your call center like 6 times today for my services to be reactivated and I've been put on hold every time and my line gets cut off and no 1 bothers to call me back.

I would like to be called back as every time I call I am told a different story. I would prefer to speak to a manager please

Regards

I have had dstv for quite a number of years and am very grateful for all your services. I am complaining though about the movies they air on the various channels. Most of the movies they show these days are back dated like from 1990 movies. These movies are old and not interesting for us the young generation. I would be grateful if they started showing more recent movies like those of the 2000s. Thank you

I had two decoder which was the one I am using and the one I was paying for my mother so my mother passed away in 2015 so I cancelled the other decoder so to my suprise last month I noticed that I was charged for the oyher decoder that I have cancelled.

- 26/09/2020
- Customer Number - 105421120
- Account Number - 142660861

- During the month of September I rented a movie once but when I checked how much I needed to pay using the DSTV whatsapp platform, it was R725, 13. This has actually been going on for months now and sometimes the amounts on the DSTV app does not correspond with the one that appears on whatsapp so I ask myself how are these figures generated or assigned.

My concern is that I am on DSTV compact plus package which is R529pm, showmax for R49 and access to catch up for R85pm which sums up to R663. I rented 1 movie last month and I was expecting the amount to pay to be R688 but not, I had to pay R725, 13. For August there was no movie rented but I was owing R678 and this happens every month. I always have to pay more than the package amount. I would greatly appreciate an explanation around this and a refund for all extra charges since last year.

- Currently I am experiencing challenges with catch up. Some programmes require downloading first, of which I have never experienced such a problem before. I would appreciate assistance around this issue as well.

Regards and thanks
Lungile

My dstv service has been disconnected and upon phoning them and being phoning multichoice for tha past 3 hours I am still not assisted. I have paid my account every month on time and extra but it seems that I was double charged R1000 x 2 in August. The line has been disconnected for 5 tines now so thet could not finish my query or help me and I am now tired of phoned and explaining the same thing over and over. I have paid ny account every month on tine R1000 and yet today I am owing R1700 +. This is really the worse service and it seems that no one cared fron multichoice I must just phone and phone and explain over and over with no help at all. I belief that I am a good paying customer of multichoice and need to be treated like that but seems the employees and management of multichoice does not think so and treat me with ignorance. I am very very dissapointed and now understand why people are canceling their subscriptions. Look at your customer service and assistance your are the reason why people are canceling their subscriptions.

DSTV had allowed another entity to activate cancelled decoders and smartcard numbers on my account without my consent.

The activation was done from a completely different email address only using smart card numbers. No Account number.

I had been in credit with DSTV that have yet to sort out the true credit amount.

After a long struggle, Multichoice and I had come to an agreement that only a specific email address may make any changes to my account that is registered with my ID and my banking details.

Less than three weeks later the same mistake had been made. Boitmelo had activated the account and neglected to follow the correct protocol.

This has been a complete waste of my time yet it takes no effort for and non - consensual activation but a constant struggle for me.

I called in for 3 days prior to the debit order date to resolve the amount of R1997.00 that was to be debited on my account on 26/9/2020. I was informed that the issue had been elevated for an amount to be removed from my account and this would be resolved before the debit order went through. When I checked the following day it was still not correct and I was informed that it had been elevated. The next day when I called the gentleman said he was going to elevate my query to his manager. On the 26/9 R1997.00 was deducted from my account. I always pay R629.00 on my Compact Plus Package. I have primary decoder and Extra view. Please assist.

Dear Sir / Madam

*Complain

ID [protected] - Serial N0 A303446694/Smart Card No [protected]

I have received the soft lock Decoder explorer 3 which was supposed to be linked to my decoder explorer 2 for me to have extra view.

The decoder was delivered on Friday the 25th of September and accredited DSTV installer connected on Sunday the 27th.

We have been calling every day since from Sunday the 27th and I have not been assisted and every time I call I receive different info.

I kindly request that this query be look into today and be resolved or the decoder be collected as I cannot use it.

Can you please look into this matter and assist urgently.

Hallo,
Hope you are well. I am super super unhappy with DSTV. We have upgraded to the dstv explorer 3, however we don't have an installer. DSTV people that are calling are not assisting in any way! Can you please provide some service and get an installer or arrange for collection please, there is no use for the explorer just lying around.
Thanks
Sarel084 331 7133