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Mobile Telephone Networks [MTN] South Africa

Mobile Telephone Networks [MTN] South Africa Incorrect billing

M
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4:16 am EDT
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I had a month to month agreement with Supersonic for a data package, the payments were received by Supersonic, I received data for roughly 2-3 months and thereafter the service stopped. When I called to query this I was advised that the payments were being allocated to old account I had with MTN which I cancelled some time back before registering for the new account with MTN. They billed me for data that I did not receive and now Supsersonic have handed me over to a debt collecting agency that is harassing me for payments but I did not receive a service from Supersonic (MTN)

Desired outcome: I want the issue resolved and a retraction from the debt collectors

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Update by MarionandNia
Jul 18, 2024 4:17 am EDT

Please resolve as soon as possible

Update by MarionandNia
Sep 13, 2024 9:07 am EDT

please resolve

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