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CB Internet and Software mSpy Wrong information showed at the time of purchase
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mSpy review: Wrong information showed at the time of purchase

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12:40 am EST
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When I was searching for tracking app google shows this in the top list and the website clearly mentioned that if u are not satisfied with the product u can request for refund within 14days of the purchase anyhow they have not mentioned what exactly the statisfation means openly, only when u do the research about the refund policy is where they will tell u it’s not based on customer satisfaction it is decided by the company.

1.Now first thing is they show the process is very easy actually it not.

2.Secondly when the device is not accessible with a valid reason the company should understand that the use of the application is not necessary.

3. Or should clearly mention refund of 14days policy is only applicable in case of double transactions

4. After doing some research about the company can clearly see this confusion is there from quite some time and also there are multiple complaints regarding this issue but the company did not make any changes and still shows the same.

Hence u can clearly make out that the company is trying to fool people and take money from them.

Hence requesting for the concern department take action regarding this so that other people does not have to go though the same problem again.

It’s would also be good if they refund my money as this application is not supporting the phone same time the device is not available handy but when they are trying to do it from a different location also it’s not supporting the device

Claimed loss: Have faced a loss of ₹2,340 or u can tell $ 28.10

Desired outcome: I would really appreciate if u will able look into this and process for a refund, as we already in bad financial condition this resolution would help me pay for our kid’s education fees

Dec 01, 2023 7:27 pm EST
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800 W El Camino Real, Mountain View, CA, 94040, US

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Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!
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This complaint has been resolved automatically due to user's inactivity.

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