mSpy

Be aware,

I have tried to use the trial, but they charged me 3 months, and also they charged that extra support service center, which nobody is even answering (phone or email).

I cannot install the app.

I've asked for refund, i didn't even use the app for 1 second, and nobody responds.

They've charged me 200$ and they're gone, for weeks now i've opened 4 tickets, nobody responds.

Complete scam!

I have had the app for less than a month and have had multiple issues with the service not working. Each time I reached out to technical support and was told I just need to uninstall and reinstall on the target device. Nothing was ever actually done to resolve whatever issues kept reoccurring as the same issue would happen over and over again. I finally requested a refund and was told no because I hadn't accepted technical support, which is wholly inaccurately.

Refuse to refund me the yearly subscription I paid even though it's been over 2 months and I have had sessions with their tech support multiple times and even with the "advanced" tech support and nothing is being monitored. The app does not work for my son's iPhone. Customer service told me I had to go through these levels of support and I have done that yet still refuse a refund for a defective product.

Terrible, frustrating experience. Do NOT purchase from them. The software was hard to use. It did not have all the functionalities it claimed it had. Also, the customer service and support are VERY SLOW and NONRESPONSIVE. I tried chatting with the company but got kicked off multiple times with no response from the agent. I tried calling the listed company phone number, but they were not accepting calls. I emailed them, so I will see how long it takes to get a response. Trying to requesting a refund from them has been time-consuming and difficult.

UPDATE 10/04/2023, 5

days after I have requested a refund over 10 times, no refunds have been given. They completely ignored my submitted requests. Instead, they change the subject and ask for feedback on their software, which I already told them multiple times it is terrible, not user friendly, and not as advertised.

I signed up for a 3 month subscription that was advertised at $24.99. This subscription did not specify i needed access to the phone in question to being monitored. I was then charged $83.99 not $24.99. I then was charged an additional $56.98 to even be able to log into my account where I was then notified that I needed physical access to the phone in question of being monitored.

I have reached out multiple times to get a refund, I am not satisfied with my experience and would like a FULL refund of both fees.

I bought MSPY 4 days ago. The device I was going to download is gone and I will never have access to it. I have emailed them 3 times and never can get ahold of them through their phone number. I have called almost 10 times. I paid $83.99. To err y will not give me a refund. I do t know what to do. The last email I received from them was stating that they wouldn’t refund me. I can’t understand if they know I can’t use their product why not just refund me. Please help.

Mspy made an appointment to discuss malfunctioning app, and/or return policy, and they did not call. We have been given the run around for three months since I made the regrettable $300 purchase. They refuse to resolve the issue through evasion. They make it impossible to get to someone. They absolutely do what I have described without fail every time. Is this not theft? They took down my wife's negative reviews. It was easy for them to take our money, and not possible apparently to get it back for an app I cannot use after exhaustive attempts

Mspy has been harassing me for a couple of days when I requested my refund. I paid $69.99 which was for the whole year. I got serious troubles with the app it's not satisfying to me. I requested a refund after 2 days of purchase but they are giving me constant headache and not giving my money back. I reached out to a ton of agents on chat but they do not answer my phone and asking me to pay $12 for a plan for phone service. This company is doing serious scam on American people.

I purchased the software plan for two phones (my children’s iPhones) it cost close to $200. I set it up through my desktop and phones were supposed to upload via home Wi-Fi. It never worked, I spent hours trying to contact to an agent via chat, made phones calls, sent emails. It took over a week to finally get a hold of someone who offered to install software instead of refund. I allowed this and the software still didn’t work. I tried to contact an agent the very next day, tried calling, sent emails. I spent hours trying to resolve this issue. My sons phone started malfunctioning and the “trust this computer “ kept popping up on his phone. We had to reset his phone to get it to work properly. It took weeks for someone to respond to my email only to tell me no refund. I’m out money but more importantly my time.

I inquired into the product to track a cell phone. I chatted with a rep for a long time and asked many questions, especially about being remote and having to have the phone. He talked me into the ultimate kit and said everything was remote and can be downloaded in seconds. I took the bait and purchased for 256.00. Within minutes I found out I actually had to have physical access to the phone. I do not and will not ever. I canceled within 20 minutes. They refuse to return my money and I am disputing on my card. I have gone back and forth on email with them many time and they do not have a phone number. Please help!

I ordered a software download to put on a phone and it wouldn’t install or download nothing because the phone had blockers and app locks I was unable to break into. So I requested a refund and was told no no no I can have a free month. I don’t want or need this product. Never used it I am not satisfied and want my money back. But after 20 emails been told my account is unfrozen and will re activate shortly

This service doesn't work on my daughter's iPhone 11 Pro Max. I have tried to back up her phone on my laptop and I keep getting a Backup failed error. I have contacted their tech support twice and they just simply said that sometimes it doesn't work on all phones. I have requested a refund and they refuse to give it to me. They say I should freeze my account and try again at a later date. Which doesn't make sense at all. So I suggest you go with another alternative because this one doesn't work and they won't refund your money.

On May 21, 2023, I was charged $83.99, for Mspy, followed by finding I'd need access to target device. Immediately, I canceled. I believed I'd be charged $27.99. As well, the Mspy is useless to me and I'll never be able to activate it. I've never had access to target device and I never will. Immediately upon canceling, a live chat representative, asked if I'd like them to freeze my account, until I was able to get access to target device. I declined, explaining that I've never had accessvin 40 years and I will never have access. Please cancel. Also, I didn't want to pay so much. The representative told me I'd be contacted 5 days regarding my refund. I sent many emails requesting refund. I canceled immediately. I received email from Mspy, June 1, 2023, stating I would not be getting a refund. Apparently, my reason goes against their refund policy. Having no access to target device won't get you a refund. So, I can't use it and I'm not getting my money back. How can this be legal? It isn't humanly possible to have canceled any quicker than I did. According to return policy, there's no reason for a refund. How can they deny me a refund if I can't use it? I canceled seconds after it went through, immediately.

I purchased ultimate pack from the mspy with help of sales manager but unfortunately whatever information gave by sales manager is not working in app when it is installed. After speaking with customer support they told to add extra add on for those services what I need. While purchasing no one informed. So I asked refund billing manager respond with three options which all the three are not related to refund. I mailed them but now respond regarding refund I hope they will resolve my problem and will get my refund otherwise I will go with legal team where I meet them in court