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mSpy

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4.7 12 Reviews 91 Complaints
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mSpy Complaints Page 2 of 5

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9:04 am EDT
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I purchased the Mspy Ultimate 12 month subscription on 20 Oct 2023 ( 6 days back). The information given by the customer care was not consistent. I have listed the line of events below 1) I was informed by the customer service on 20 oct 23 after i told him clearly that the target device and most of the Apps are Biometric and password protected. And he...

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1:43 am EDT
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mSpy mspy complete scam

Be aware,

I have tried to use the trial, but they charged me 3 months, and also they charged that extra support service center, which nobody is even answering (phone or email).

I cannot install the app.

I've asked for refund, i didn't even use the app for 1 second, and nobody responds.

They've charged me 200$ and they're gone, for weeks now i've opened 4 tickets, nobody responds.

Complete scam!

Desired outcome: I'm looking to get refund.

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12:10 am EDT
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I wanted to track my child’s phone. I watched all the videos and ads that says you just need to download the software and mspy with start tracking immediately, you just need physical access to the phone it doesn’t needs to root or jailbreak. I wanted a trail but they lured me into getting a subscription for 3 months. I downloaded the app according to the...

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7:49 am EDT
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mSpy Mspy. Terrible service. Does not work

I have had the app for less than a month and have had multiple issues with the service not working. Each time I reached out to technical support and was told I just need to uninstall and reinstall on the target device. Nothing was ever actually done to resolve whatever issues kept reoccurring as the same issue would happen over and over again. I finally requested a refund and was told no because I hadn't accepted technical support, which is wholly inaccurately.

Desired outcome: No refund given

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12:11 pm EDT
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I bought mSpy almost a week ago. When I logged into my account I realised that you cannot connect an iphone and an android phone. They didn't wrote anything about it, no warning. I requested a refund, the answer was that now I can write to some another person (that would cost money) now for free! Nice, but I just said that we can't solve the issue. The two...

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10:22 am EDT
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mSpy Does not work, refuse to refund

Refuse to refund me the yearly subscription I paid even though it's been over 2 months and I have had sessions with their tech support multiple times and even with the "advanced" tech support and nothing is being monitored. The app does not work for my son's iPhone. Customer service told me I had to go through these levels of support and I have done that yet still refuse a refund for a defective product.

Desired outcome: Full refund of yearly subscription.

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8:22 am EDT
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mSpy mspy software

Terrible, frustrating experience. Do NOT purchase from them. The software was hard to use. It did not have all the functionalities it claimed it had. Also, the customer service and support are VERY SLOW and NONRESPONSIVE. I tried chatting with the company but got kicked off multiple times with no response from the agent. I tried calling the listed company phone number, but they were not accepting calls. I emailed them, so I will see how long it takes to get a response. Trying to requesting a refund from them has been time-consuming and difficult.

UPDATE 10/04/2023, 5

days after I have requested a refund over 10 times, no refunds have been given. They completely ignored my submitted requests. Instead, they change the subject and ask for feedback on their software, which I already told them multiple times it is terrible, not user friendly, and not as advertised.

Desired outcome: Full Refund

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Update by Customer55555
Oct 09, 2023 10:34 am EDT

UPDATE 10/08/2023:

MSpy continues to give me the run around after I have requested a full refund over 20 times via emails. I paid $53.99. Their partial refund they gave back was $1.00. Absolutely ridiculous and unacceptable. I am still waiting for my refund of $52.99. I will be reporting their company to the appropriate government fraud departments and submit a complaint that they are scamming consumers and refusing to refund fully as requested.

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6:50 pm EDT
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mSpy Price advertised

I signed up for a 3 month subscription that was advertised at $24.99. This subscription did not specify i needed access to the phone in question to being monitored. I was then charged $83.99 not $24.99. I then was charged an additional $56.98 to even be able to log into my account where I was then notified that I needed physical access to the phone in question of being monitored.

I have reached out multiple times to get a refund, I am not satisfied with my experience and would like a FULL refund of both fees.

Desired outcome: Full refund, and subscription cancelation

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7:59 pm EDT
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I purchased mspy with the understanding that having physical access to the device being monitored was not necessary. Once I was assured that this was the case as I do not have access to this device, I have mspy my credit card numbers and purchases their product. I immediately went to work on downloading and configuring their software. after about 10...

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7:46 am EDT
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The problem here is that since paying for mSpy product on 22 September, I have monitored my son mobile, noting that it is currently term break in NZ and is mostly at home playing games on their laptop/ipad. I thought that it will take at least 24hrs for all the messages to show up in my mspy account. But that hasn't happened at all & it's now the 4th day...

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4:10 pm EDT
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mSpy MSPY refund

I bought MSPY 4 days ago. The device I was going to download is gone and I will never have access to it. I have emailed them 3 times and never can get ahold of them through their phone number. I have called almost 10 times. I paid $83.99. To err y will not give me a refund. I do t know what to do. The last email I received from them was stating that they wouldn’t refund me. I can’t understand if they know I can’t use their product why not just refund me. Please help.

Desired outcome: Refund of 83.99

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6:17 pm EDT
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mSpy Mspy child monitoring app refund

Mspy made an appointment to discuss malfunctioning app, and/or return policy, and they did not call. We have been given the run around for three months since I made the regrettable $300 purchase. They refuse to resolve the issue through evasion. They make it impossible to get to someone. They absolutely do what I have described without fail every time. Is this not theft? They took down my wife's negative reviews. It was easy for them to take our money, and not possible apparently to get it back for an app I cannot use after exhaustive attempts

Desired outcome: Just a refund

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10:41 pm EDT
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mSpy mspy

Mspy has been harassing me for a couple of days when I requested my refund. I paid $69.99 which was for the whole year. I got serious troubles with the app it's not satisfying to me. I requested a refund after 2 days of purchase but they are giving me constant headache and not giving my money back. I reached out to a ton of agents on chat but they do not answer my phone and asking me to pay $12 for a plan for phone service. This company is doing serious scam on American people.

Desired outcome: I'd like to get a full refund of my payment

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3:04 pm EDT
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I have several tickets numbers and this is the latest one. I purchased this program on Sept 15, 2023 after talking with a chat agent. He also gave me misleading information after I was directed to the credit card section to put my information. He used His discount number and I was charged $218.50. After 2-3 different third parties appeared, I turned around...

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6:25 am EDT
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I recently purchased mSpy software with the understanding, based on their marketing and website details, that it would seamlessly integrate with my device. However, upon attempting to use it, I discovered a significant requirement which was not adequately highlighted: the need to jailbreak the device. Not only is this process prohibited by Apple...

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12:44 pm EDT
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mSpy Phone monitoring software and service

I purchased the software plan for two phones (my children’s iPhones) it cost close to $200. I set it up through my desktop and phones were supposed to upload via home Wi-Fi. It never worked, I spent hours trying to contact to an agent via chat, made phones calls, sent emails. It took over a week to finally get a hold of someone who offered to install software instead of refund. I allowed this and the software still didn’t work. I tried to contact an agent the very next day, tried calling, sent emails. I spent hours trying to resolve this issue. My sons phone started malfunctioning and the “trust this computer “ kept popping up on his phone. We had to reset his phone to get it to work properly. It took weeks for someone to respond to my email only to tell me no refund. I’m out money but more importantly my time.

Desired outcome: Refund

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9:14 am EDT
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mSpy Mspy spyware

I inquired into the product to track a cell phone. I chatted with a rep for a long time and asked many questions, especially about being remote and having to have the phone. He talked me into the ultimate kit and said everything was remote and can be downloaded in seconds. I took the bait and purchased for 256.00. Within minutes I found out I actually had to have physical access to the phone. I do not and will not ever. I canceled within 20 minutes. They refuse to return my money and I am disputing on my card. I have gone back and forth on email with them many time and they do not have a phone number. Please help!

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Update by Mmarc7969
Sep 14, 2023 12:07 pm EDT

After about 50 emails back and forth- and i disputedit on my credit card they are now saying they will ok the refund- but not without a fight!

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10:09 am EDT
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mSpy Software

I ordered a software download to put on a phone and it wouldn’t install or download nothing because the phone had blockers and app locks I was unable to break into. So I requested a refund and was told no no no I can have a free month. I don’t want or need this product. Never used it I am not satisfied and want my money back. But after 20 emails been told my account is unfrozen and will re activate shortly

Desired outcome: It’s 49.99 I want my money back and close account

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9:54 am EDT
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mSpy MSpy

This service doesn't work on my daughter's iPhone 11 Pro Max. I have tried to back up her phone on my laptop and I keep getting a Backup failed error. I have contacted their tech support twice and they just simply said that sometimes it doesn't work on all phones. I have requested a refund and they refuse to give it to me. They say I should freeze my account and try again at a later date. Which doesn't make sense at all. So I suggest you go with another alternative because this one doesn't work and they won't refund your money.

Desired outcome: I would like my money back. Please provide a refund.

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7:49 am EDT
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mSpy Refund

On May 21, 2023, I was charged $83.99, for Mspy, followed by finding I'd need access to target device. Immediately, I canceled. I believed I'd be charged $27.99. As well, the Mspy is useless to me and I'll never be able to activate it. I've never had access to target device and I never will. Immediately upon canceling, a live chat representative, asked if I'd like them to freeze my account, until I was able to get access to target device. I declined, explaining that I've never had accessvin 40 years and I will never have access. Please cancel. Also, I didn't want to pay so much. The representative told me I'd be contacted 5 days regarding my refund. I sent many emails requesting refund. I canceled immediately. I received email from Mspy, June 1, 2023, stating I would not be getting a refund. Apparently, my reason goes against their refund policy. Having no access to target device won't get you a refund. So, I can't use it and I'm not getting my money back. How can this be legal? It isn't humanly possible to have canceled any quicker than I did. According to return policy, there's no reason for a refund. How can they deny me a refund if I can't use it? I canceled seconds after it went through, immediately.

Desired outcome: My $83.99 refunded.

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Mmarc7969
Bradenton, US
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Aug 13, 2023 9:07 am EDT
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I am in the process of the same thing happening to me! Except I chatted with a guy before I purchased and he said if I upgrade EVERYTHING IS REMOTE. so I did. 256 dollars later you need access to the phone. I a. Disputing it on my card and I canceled within 20 minutes.

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