mSpy
reviews and complaints

This product does not work - I've had enough! I need a refund! It's only been one week since I purchased mSpy and I have already faced trouble. False advertising caused me to believe this product would remove two factor authentication but it doesn't seem to be the case. I am unable to remove two factor authentication and I have been trying to resolve the issue for a week now. Unfortunately, my sister has owned her iCloud account for over 4 years and therefore I am not ready to set up a new one just to make a monitoring app work. I think it's unfair of mSpy to to take so much of my time and provide me with a product that doesn't follow through with the promises made.

They offered me a partial refund of 50% of the cost and an additional 40 days for something that simply doesn't work. I am not happy with this offer and have made it known that I won't accept it. I want a refund in full and I want it now. I have had to spend hours on the phone to Apple and still, they have not been able to help me find a solution. I am not willing to lose any of my sister's important information, including thousands of pictures, over a new iCloud account.

I am being pushed back and forth. One representative offers me a 4 month free extension of my subscription if I replace the target device, and then another tells me to create a new iCloud account without 2-Factor Authentication to link to the target device. It seems that nobody at mSpy has a definitive answer and I am stuck with a product that simply doesn't work.

I will loudly voice my concerns online and will even contact the better business-bureau if they continue to refuse me a full refund. Mspy has a lot to improve upon and until they do the right thing, I will not let this issue rest.

Hey there, I just want to share my experience with MSPY. I recently purchased their software and let me tell you it was a nightmare. Within the first 10 days, I was already experiencing issues with my phone battery draining excessively. After reaching out to their customer service, I was told that it was a software issue and that it would be looked into. However, I didn't hear back from them and when I tried calling, I kept getting dropped calls.

When I finally decided to ask for a refund, I contacted MSPY and sent emails to all the addresses they provided, but got automatic messages saying my issues were being handled and then no reply. I finally contacted Paypro Global and escalated my dispute to a claim after they told me to drop my open case dispute with Paypal. I called Paypal and they advised me not to drop the case, or I would lose my money.

MSPY only responded after I was promised by Paypal that I would be getting my money back. It took two weeks and two days after I bought MSPY to finally get my money back. I was so frustrated because they didn't provide excellent customer service and did not back up the product that they promised to offer.

I would stay away from MSPY because they are a shady and con artist company. I don't believe all the good reviews about them because to me, it seems like it's just an advertisement on behalf of MSPY and not from real people. They should focus on being honest and providing good customer service instead of being scammers. I will not be using MSPY again and I plan on warning others to avoid them at all costs.

If I could, I'd give mSpy negative 100 stars. This company is a $#*! scam. They falsely advertise what their program can and cannot do. And when I contacted them for a refund, they refused to give me my money back. They said that I would have to wait for an unknown amount of time for someone to reach out to me. This company claims to be globally respected, but it's all $#*!. They're too cheap to refund me $180. That's probably why they're losing business. They can't even bother to contact their customers to solve issues. They don't even have phone support. I recommend that no one uses this company, even if the program or software works. They're refusing to return my money, and I didn't even use the program for more than an hour.

I contacted Monica and Ruby from Customer Care, and they were no help. They told me that I needed the target phone to get the full app, but I was never told this beforehand. They also offered me some free stuff, but that's not what I wanted. I just wanted my money back since their program didn't work, and they didn't mention anything about this target phone beforehand. Even in their policy, they didn't state it clearly. So, I told them that I will be posting their chat and other screenshots on social media and news outlets. These people just want to scam people and it's not right.

They then told me that they fully respect my decision and apologized for the problems that I've experienced. They're always trying to offer me different monitoring programs but that's not what I want. I just want my money back. They said that they can't refund me, but instead, they could offer me a membership that will never end. That includes their free assistance and updates. But why would I keep a membership that I can't even use?

I contacted their Billing Department, and they told me to wait for 3 days for a response. I've already waited long enough. I told them that I'll be exposing their company for these unethical practices. There's no need to wait anymore. They just want to keep people waiting and prolong the process. This company is a $#*! scam, and I highly recommend that nobody uses it. I'm currently writing a review on SiteJabber to warn others about their crappy practices.

Be aware,

I have tried to use the trial, but they charged me 3 months, and also they charged that extra support service center, which nobody is even answering (phone or email).

I cannot install the app.

I've asked for refund, i didn't even use the app for 1 second, and nobody responds.

They've charged me 200$ and they're gone, for weeks now i've opened 4 tickets, nobody responds.

Complete scam!

I have had the app for less than a month and have had multiple issues with the service not working. Each time I reached out to technical support and was told I just need to uninstall and reinstall on the target device. Nothing was ever actually done to resolve whatever issues kept reoccurring as the same issue would happen over and over again. I finally requested a refund and was told no because I hadn't accepted technical support, which is wholly inaccurately.

Refuse to refund me the yearly subscription I paid even though it's been over 2 months and I have had sessions with their tech support multiple times and even with the "advanced" tech support and nothing is being monitored. The app does not work for my son's iPhone. Customer service told me I had to go through these levels of support and I have done that yet still refuse a refund for a defective product.

Terrible, frustrating experience. Do NOT purchase from them. The software was hard to use. It did not have all the functionalities it claimed it had. Also, the customer service and support are VERY SLOW and NONRESPONSIVE. I tried chatting with the company but got kicked off multiple times with no response from the agent. I tried calling the listed company phone number, but they were not accepting calls. I emailed them, so I will see how long it takes to get a response. Trying to requesting a refund from them has been time-consuming and difficult.

UPDATE 10/04/2023, 5

days after I have requested a refund over 10 times, no refunds have been given. They completely ignored my submitted requests. Instead, they change the subject and ask for feedback on their software, which I already told them multiple times it is terrible, not user friendly, and not as advertised.

I signed up for a 3 month subscription that was advertised at $24.99. This subscription did not specify i needed access to the phone in question to being monitored. I was then charged $83.99 not $24.99. I then was charged an additional $56.98 to even be able to log into my account where I was then notified that I needed physical access to the phone in question of being monitored.

I have reached out multiple times to get a refund, I am not satisfied with my experience and would like a FULL refund of both fees.

I bought MSPY 4 days ago. The device I was going to download is gone and I will never have access to it. I have emailed them 3 times and never can get ahold of them through their phone number. I have called almost 10 times. I paid $83.99. To err y will not give me a refund. I do t know what to do. The last email I received from them was stating that they wouldn’t refund me. I can’t understand if they know I can’t use their product why not just refund me. Please help.

Mspy made an appointment to discuss malfunctioning app, and/or return policy, and they did not call. We have been given the run around for three months since I made the regrettable $300 purchase. They refuse to resolve the issue through evasion. They make it impossible to get to someone. They absolutely do what I have described without fail every time. Is this not theft? They took down my wife's negative reviews. It was easy for them to take our money, and not possible apparently to get it back for an app I cannot use after exhaustive attempts

Mspy has been harassing me for a couple of days when I requested my refund. I paid $69.99 which was for the whole year. I got serious troubles with the app it's not satisfying to me. I requested a refund after 2 days of purchase but they are giving me constant headache and not giving my money back. I reached out to a ton of agents on chat but they do not answer my phone and asking me to pay $12 for a plan for phone service. This company is doing serious scam on American people.

I purchased the software plan for two phones (my children’s iPhones) it cost close to $200. I set it up through my desktop and phones were supposed to upload via home Wi-Fi. It never worked, I spent hours trying to contact to an agent via chat, made phones calls, sent emails. It took over a week to finally get a hold of someone who offered to install software instead of refund. I allowed this and the software still didn’t work. I tried to contact an agent the very next day, tried calling, sent emails. I spent hours trying to resolve this issue. My sons phone started malfunctioning and the “trust this computer “ kept popping up on his phone. We had to reset his phone to get it to work properly. It took weeks for someone to respond to my email only to tell me no refund. I’m out money but more importantly my time.

I inquired into the product to track a cell phone. I chatted with a rep for a long time and asked many questions, especially about being remote and having to have the phone. He talked me into the ultimate kit and said everything was remote and can be downloaded in seconds. I took the bait and purchased for 256.00. Within minutes I found out I actually had to have physical access to the phone. I do not and will not ever. I canceled within 20 minutes. They refuse to return my money and I am disputing on my card. I have gone back and forth on email with them many time and they do not have a phone number. Please help!

I ordered a software download to put on a phone and it wouldn’t install or download nothing because the phone had blockers and app locks I was unable to break into. So I requested a refund and was told no no no I can have a free month. I don’t want or need this product. Never used it I am not satisfied and want my money back. But after 20 emails been told my account is unfrozen and will re activate shortly

This service doesn't work on my daughter's iPhone 11 Pro Max. I have tried to back up her phone on my laptop and I keep getting a Backup failed error. I have contacted their tech support twice and they just simply said that sometimes it doesn't work on all phones. I have requested a refund and they refuse to give it to me. They say I should freeze my account and try again at a later date. Which doesn't make sense at all. So I suggest you go with another alternative because this one doesn't work and they won't refund your money.

On May 21, 2023, I was charged $83.99, for Mspy, followed by finding I'd need access to target device. Immediately, I canceled. I believed I'd be charged $27.99. As well, the Mspy is useless to me and I'll never be able to activate it. I've never had access to target device and I never will. Immediately upon canceling, a live chat representative, asked if I'd like them to freeze my account, until I was able to get access to target device. I declined, explaining that I've never had accessvin 40 years and I will never have access. Please cancel. Also, I didn't want to pay so much. The representative told me I'd be contacted 5 days regarding my refund. I sent many emails requesting refund. I canceled immediately. I received email from Mspy, June 1, 2023, stating I would not be getting a refund. Apparently, my reason goes against their refund policy. Having no access to target device won't get you a refund. So, I can't use it and I'm not getting my money back. How can this be legal? It isn't humanly possible to have canceled any quicker than I did. According to return policy, there's no reason for a refund. How can they deny me a refund if I can't use it? I canceled seconds after it went through, immediately.