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Sedgwick Claims Management Services
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1.4 388 Reviews

Sedgwick Claims Management Services Complaints Summary

41 Resolved
346 Unresolved
Our verdict: With Sedgwick Claims Management Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sedgwick Claims Management Services reviews & complaints 388

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Sedgwick Claims Management Services - Resolution on case 20240187664

I had a new stacked Electrolux washer/dryer installed and delivered by The Home Depot on January 12th, 2024. The installers set up the machine and they put on an empty cycle, instructing us to not touch the machine for at least an hour for it to finish the initial cycle. As instructed, we left the machine untouched. 24 minutes after that, we noticed water...

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Sedgwick Claims Management Services - False info on my medicare cigna preferred policy.

Cigna my current insurance provider is denying my provider claims stating I have another primary policy. This is incorrect. Cigna stated to call AIG. Called AIG said Sedwick is 3rd party administrator. Sedgwick does NOT answer the phone. I need this incorrect info removed by Sedgwick calling Medicare coordination of benefits and removing / closing out a...

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Sedgwick Claims Management Services Mastercard Benefits Claim

Sedgwich Claim# A24004104

Date of Incident 10/18/2023

Rental Agreement/File#[protected]

Hertz Rental Company Claim #: [protected]

We filed a claim for the damage to the windshield due to a rock or something on the road. Hertz filed a claim for $761.10 for the replacement

Allstate paid $61.10. They would not pay the $200 admin fee Hertz added and I had a $500 deductible on my Comprehensive.

I settled with Hertz for the $500 and they dropped the additional admin fee.

Sedgewick is refusing to pay the $500 deductible claiming my Allstate Insurance should pay it all under my liability coverage. That coverage is the minimum required in Texas and only covers the other party damaged if the accident is my fault. I think most know that. Collision and Comprehensive are addons that we pay for to protect the car we are driving.

They claim Texas requires Alllstate to pay which is wrong. I posted the Texas Department of Insurance information for them to read.

Claimed loss: 500.00

Desired outcome: I would like for Sedgwick Claims management who handles claims for New Hampshire Insurance Co to process our claim for payment of the $500 deductible we have coverage for. They have our information to pay.

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2:37 pm EST

Sedgwick Claims Management Services Sedgwick insurance

I have a claim with Sedgwick for about $2000 in lost damages. I had 2 professionals look and they agreed with me. So I thought I would have no issues. But Sedgwick has treated me like a criminal! Refuses to let me appeal.

Refuses to help me prove my case to them

And on top of all this -

They never came in person to look at the damages! So u tell me - how can they deny my claim without looking in person?!? While I had 2 professionals at my place?!

They have been rude. And suggested I see a lawyer. How can I? I just list over $2000 in damages. I contacted BBB - they refused to respond to the them. This shows what kind of company this is! And by their reviews - I’m not the only one complaining. This would be a company where I would REFUSE to work at!

Claimed loss: $3000

Desired outcome: $5000. Plus an apology!! In person and written.

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Sedgwick Claims Management Services Neligent

unresolved slip and fall 6/6/22 11/23 sopke with someone refered to sedwick claims communications always stop been a year never spoke to no one in department at all no return phone call emails complaints.un resolved slipand fall unprofessional decision with out knowing were i fell and didnt look at camera asking me were i fell when thats the camera job i dispute discission unprofessional make on 6/15/22 splip and fell on bank of america parking lot grass looking over my injury disable not professional. refered 12/25/23 for camera details no response regarding details have called emailed person .making this a neligent complaint.

Desired outcome: pull camera for professional decision.compensation for slip and fall injury.

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Update by cassandra smith
Feb 01, 2024 10:03 pm EST

sedwick managementclaim dishonesty.and inc copany for bank of america claims nor fair to me as long term customer 30 years are more.

Update by cassandra smith
Feb 01, 2024 9:58 pm EST

dissputed Decision made with out camera dishonesty wth decision and used my mrdical againsted me after ask to give doctors names and infromation that caused fall.cause he didnt no what caused fall in the slippery grass parking lot.a month are 2 later clover up with brown straw hay .not to be responseable discriminated agaist my disability.had physical therapy for knee and lower back pain.had grass reaction from fall when the grass cause me to slip and fall.

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Sedgwick Claims Management Services Slip and fall case unprofessionaly handle management claims department

I Cassandra Smith Had a Unresolved Claim File starting 6/15/22 never were resolved are camera pull of slip and fall 7/16/22 a sign complaint and still unresolved not responding to complaint a online complaint with Board online last 12/23 still unresolved been 1 year with complaint and unresolved on my slip and fall in the parking lot. back in Nov reopening with new complaints that I were told were going to pull camera and refered to a person for details on case nonthing yet months later management claims noth responding I has contas and names spoke with and comlaints conf no.

Desired outcome: pull ca mera on 6/15/22 get response on claim with sedwick management department respond to unresolved case.

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Update by cassandra smith
Jan 27, 2024 10:39 am EST

this one Sorry unprofessional dishonesty to me as a customer 30 years are more slip and fall case unresolved with Bank of America Bank in Snellville Ga sedwick Claims unresolved made lots of complaints made a Neligent complaint unresolved giviving a run around for a year now playing games with customer health from the fall in parking lot needed phsical tgherpy from 6/15/22 looking over my case i am disable used my health reason for fall in their parking lot slippery grass that were cover up with brow hay straw should be out of business will be leaving bank of america bad business over draft fees charges cause not using their bank dont make no scence.

Update by cassandra smith
Jan 27, 2024 10:47 am EST

sedwick mansment unprofessional with responsibility customer cases shut the bank down they not ready for businss that matter with customer who keeping them in business being sued all the time customer having account claims .

Update by cassandra smith
Jan 27, 2024 10:44 am EST

sediwick INC management clainms beat u out your honesty case not holding resnsiability even when management claims no at fault.been running from my Neligent case a year and fall claim case scence 7/14/22 beem assign by BBB

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Sedgwick Claims Management Services - Discrimination

For more than a year I have been denied, as a matter of right, income from my LTD claim. I am finally at the end of my rope after a new team lead, Gabrielle Sleasman, inferred that I was a fraudster for demanding that payment be deposited into my account. Ms. Sluseman has not only committed an illegal act, but I found out that she has left notes on my...

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Sedgwick Claims Management Services - Check distribution

For more than a year, I have been trying to get Sedgwick to reimburse my account after the direct deposit sent was to a closed account. The account was suddenly shut down by PNC without time to switch and sent me a check for the deposit. I sent a copy to Sedgwick and it has been a nightmare! Not at the case level but the team leader. Now they have appointed...

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Sedgwick Claims Management Services - They are rude, arrogant, and refuse to help

Sedgwick denied a denied a claim of mine. And I want to complain. I had 2 different experts hired to look at my damages. Both agreed with me that it was their fault. Yet Sedgwick NEVER had anyone look at my damages. So how can they deny it? I invited them to look many times. Especially since we have a Sedgwick 3 miles from me! They refused. I have sent...

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Sedgwick Claims Management Services - Short term disability

My son was in need of some mental health help. Sept. 21, 2023 I called S.T.D. to report that I needed an absence from work. My son did 2 evaluations on the 21st & ended up going to psych care cuz he wanted to commit suicide. went back to work on Sept. 22nd even though I thought I was approved, because I was told that by Sedgwick representative. I extended...

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Sedgwick Claims Management Services Payment not recieved

First they don't list any phone numbers for you to call. Second their Chat bot is useless. I got hurt due to my employer fault, back in October 2023. I had to pay out of pocket for the ER visit. I was told by Sedgwick rep I would get all my money back. Over 3 months later I get a check from the hospital for less than 30 percent of what I paid. Rep then tells me I have to fight with the hospital to get my money back, hospital claims Sedgwick shorted them. Sedgwick rep never returns phones calls, gives misleading information. Employer at the time is even more useless than the rep. Had to call the technical support line to get another number that eventually led me to the the reps supervisor, no one answers their phones, message on system is very vague and you are not sure if you reached the correct person, their motto is "we care". [censored] they don't care.

Desired outcome: get my money back

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Sedgwick Claims Management Services Claims management service

Haven been trying to resolve a slip and fall claim 6/15/22c236801357-000-01with assign complaint number 9/14/22 [protected] bbb consumer complaint 2/20/[protected] bank of america complaint 4845736-bd4e2 sedg wick customer service office called 1/4/23 when person need to speak with regarding claim were out will return my call no return call are messages. It has been a year waisted. A nieligent complaint 9/14/23 has acknowledge my complaint a complaint of blocked charges unauthorized charge xfinity mobile $52.00 a temp in july xfinty for same amount of $27.07 in august 2023 a auto charge blocked in april of 2023 unauthorizes from xfinity moble blocked from temped to take in july bank of america blocked in july went thew. Fail my account security promised in spoke with april. Un resolved still.6/15/22 slip and fall un resolved. Reopen 11/17/23 ms. Russo. Diane regarding complaint refered to bethany boisvert seggment consultants. Financial center to charlottle to

Claimed loss: Negligence of Account Security Promise.Slip and Fall Claim

Desired outcome: Respond to All UnResolved Claims And Complaints in Fair Matter Results of the Camera 6/15/22 unResolved.

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Update by San Candy
Dec 15, 2023 5:56 pm EST

been with Bank Of America over 30 year get treated like chop liver. i have tryed for a year now to resolve my slip and fall had Thearpy for pain muscle contractions had pain treatment both my own with out knowing were i fell Thearpy .Decisions made 3 time with out a investigation before Decision .

Update by San Candy
Dec 15, 2023 5:58 pm EST

I Am Emotional Right Now Banking With A Bank un Professional Dont Care About Iam Their Customer For Over 30 Years.

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Sedgwick Claims Management Services It takes them way too long to approve a treatment

On January 27, 2020 I fell at work. I have been dealing with Sedgwick since then and it takes them way too long to approve any treatment that the doctors want. My doctor wants to do an SI injection. as up-to-date it has been two weeks and I have not heard anything about the approval. This is not a one time occurrence I’ve had to contact my Workmen’s Comp. attorney several times to get them to approve treatment or medication.

Desired outcome: Quicker response time to doctors orders.

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Sedgwick Claims Management Services Claim analyst contact

I am a doctors office. I was given a claim analyst phone number to follow up with however, she and her supervisor have not contacted me back after two weeks of leaving a message. I have an open claim number of a patient who is having outpatient surgery who I need to authorize. Can someone PLEASE call me to let me know what is the next direction to have this approved? Claim analysts Charika Cole and Katie TIdwell are not returning my calls. Open claim #[protected]. My name is Harry Gefre, my office phone number [protected]. PLEASE CALL ME as soon as possible so we can get this claim approved. Thank you,

Desired outcome: We have surgery scheduled for this patient 11.30.23 and need to get him authorized.

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RoboKop007
Pahoa, US
Nov 22, 2023 2:08 pm EST
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Call NEIL GOODMAN (Top Dog)

Following are his work # and his personal Cell Phone #.

[protected]

[protected]

Below Neil is Frank Hilton

[protected]

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Sedgwick Claims Management Services - Complete lack of responsibility to clients

Prior to going on surgical/ temp leave from work I called Sedgwick to report to them and get all paperwork. My leave was scheduled by my doctor 09/14-10/6 and stated as such on the SEDGWICK forms they filled out. At the time of my call, I was told by rep (listen to your call records) that Sedgwick FINALLY recognizes 7 day 24 hour work schedules. I work...

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Sedgwick Claims Management Services the improper way they carry and talk to seniors like myself & more then likely other companys they themselves work and get payed by

you wanted proof i have all the proof in the world i may have been born at nite 63 years ago .but it was not last nite, you should be ashamed of yourselves the way you mistreat people like myself & abviously others you dont have any intentions of helping you better get a lawer so you can in fact know how to move forward for the companys that do in fact imploy your company that you may or may not work for any more this is not a 38 dollar coupon matter its 138,000 dollar matter that needs to be solved asap,and maybe you better get a lawer because your gonna need them after myself & canada are done with you lets go

Desired outcome: asap please full refund,i would appreciate a response & full apology from said company ,..?no point in calling you people you dont care anyway

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Sedgwick Claims Management Services - Disability leave/ sedgwick general manager

Hi, I'm Gregory Wilcox. I'm filing a complaint against Sedgwick Disability Claim because my claim that was filed wasn't handled appropriately. My claim was approved from September 1st, 2023 to October 31st, 2023, but I haven't received any money and I haven't received any letter stating that anything different once I was approved. I submitted all medical...

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Sedgwick Claims Management Services Sedgwick is not evil!!

Please take the time to read this - I believe sedgwick is being illogically bashed! I have had three - count them - three - separate extended leave claims through sedgwick as a lowes employee, and i've only been their employee for two years! First, a proper shout-out to them for putting up with my apparently hazard lightning-rod life! The first accident, a rather odd pallet lifting and stacking incident in which I partially tore a tendon in my right forearm! This required surgery, a month and a half of recovery and physical therapy! Next, a winter, right shoulder ligament injuring trip-and-fall in the parking lot of my apartment complex. This occurred over a mid-parking lot cement "parking guide" with no raised markers. This structure disappears when it snows more than 6 inches! I'm still addressing the safety hazard this poses! Again, over a months rehab and recovery! Thirdly, and worst, a severe auto accident involving a practically head-on collision with a cement embankment! (i'm starting to feel that murphy is somehow a relative of some kind!) this fractured my sternum, and though no treatment could help, I was again out for over a month! Each and every time sedgwick immediately accepted my claim, expediently processed it and kept me updated through their my sedgwick website! By the way, all claiments have 24-hour access to this site, and are informed of this in the snail mail and emailed claims documentation! This is how to contact your case manager with any questions you may have! Sometimes I must wait a day or so for a response, but I simply consider how many injured people there are - then this becomes totally acceptable! Remember; patience is a virtue folks! You are not the only claimant they have! Also, I have always been paid by sedgwick no later than two weeks after my claim was approved, and that only takes, at most, a week - as long as you provide the understandably required documentation! My goodness! A three week wait - to me, that's a pretty fast response to an unpredictable and processing-required occurrence! Face it - they are a health-care business, ever heard of hipaa?!? It's a paperwork nightmare that they must correctly follow to protect you! In the future, look more closely at whether you are actually working "properly" with them — or simply, judgmentally, and selfishly, against them! Please think about it! Sedgwick is not evil or out to get you - just an insurance company filling a much needed. Service! Thanks to anyone who reads this in it's entirety - I hope it helps! Thanks sedgwick for all you've done for me!🫡👍

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San Candy
Snellville, US
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hard too say who sedgwick are not respondind to resolve matters everyone Exsperince different things so peoples should speak for self only.peoples .

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Sedgwick Claims Management Services Auto claims, claim no. 4A2212ZYD94

This claim adjuster Kacie Mckenzie, [protected], never responded to our demand package for 3 months. She sent couple emails asking for irrelevant matters and still would not make an offer and is clueless about this claim. Such practice will only subject their client to a lawsuit and cost the client more money. This is bad faith practice and super unprofessional!

Desired outcome: Resolve the claim asap

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Sedgwick Claims Management Services Sedgwick

I've received worker compensation for 22 years and now I have a new worker and he's not sending the checks on time he's changing the days I received them he don't know how to direct deposit them ,I need help, I've been emailing him and his supervisor and can't get it fixed, he's asking for information from me that should already have on file I need a new worker so can someone please help me

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Sedgwick Claims Management Services In-depth Review

Company Overview:

Sedgwick Claims Management Services is a leading claims management company that has been operating for several decades. With a rich history and background in the industry, Sedgwick has established itself as a trusted provider of claims management solutions. The company operates on a global scale, serving clients across various industries and sectors.

Services Offered:

Sedgwick Claims Management Services offers a comprehensive range of services to meet the diverse needs of its clients. The company provides claims management solutions for industries such as healthcare, retail, manufacturing, and more. Their services include claims administration, risk management, and loss control. Sedgwick is known for its expertise in handling complex claims and providing tailored solutions to meet specific client requirements.

Customer Experience:

Customer satisfaction is a top priority for Sedgwick Claims Management Services. The company strives to provide an exceptional customer experience by delivering efficient and effective claims management services. Clients have expressed high levels of satisfaction with Sedgwick's professionalism, responsiveness, and attention to detail. Testimonials from satisfied clients highlight the company's commitment to delivering excellent customer service.

Expertise and Industry Knowledge:

Sedgwick Claims Management Services is recognized for its expertise in the field of claims management. The company's team of professionals possesses extensive industry knowledge and understanding, allowing them to effectively navigate complex claims. Sedgwick's experience in various industries enables them to provide valuable insights and solutions to clients, ensuring optimal outcomes for their claims.

Efficiency and Timeliness:

Sedgwick Claims Management Services is known for its efficiency in processing claims. The company has streamlined processes in place to ensure timely handling of claims, minimizing any potential delays. Sedgwick's commitment to prompt and accurate claims management is reflected in their impressive response time and high resolution rates.

Technology and Innovation:

Sedgwick Claims Management Services leverages technology to enhance their claims management processes. The company utilizes advanced tools and solutions to streamline operations and improve efficiency. Sedgwick is at the forefront of innovation in the industry, constantly adapting to technological advancements to deliver cutting-edge claims management solutions.

Communication and Transparency:

Sedgwick Claims Management Services prioritizes effective communication and transparency with their clients. The company maintains open lines of communication, providing regular updates and information throughout the claims management process. Clients appreciate Sedgwick's accessibility and responsiveness, as well as their commitment to keeping them informed every step of the way.

Cost and Value:

Sedgwick Claims Management Services offers competitive pricing for their services. The company's pricing structure is transparent and reflects the value they provide to clients. Compared to competitors, Sedgwick's value proposition is highly regarded, as they consistently deliver cost-effective claims management solutions without compromising on quality.

Reputation and Trustworthiness:

Sedgwick Claims Management Services has built a strong reputation in the industry for their exceptional track record and successful claims management. The company's commitment to ethical practices and trustworthiness is widely recognized. Clients trust Sedgwick to handle their claims with integrity and professionalism, making them a reliable partner in the industry.

Overall Rating and Recommendation:

Based on the comprehensive evaluation of Sedgwick Claims Management Services, the company receives a highly favorable overall rating. Their expertise, efficiency, and commitment to customer satisfaction make them a top choice for clients seeking reliable claims management solutions. It is highly recommended that potential clients consider Sedgwick Claims Management Services for their claims management needs.

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+1 (800) 221-5473 +1 (818) 557-8000 More phone numbers

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