mSpy
Reviews and Complaints

I am looking for a tracking app for our child, mSpy was one of the option mentioned on the internet as "Top".

First I wanted to subscribe to Trial, but live chat occured and the business person gave me a promotial code as a an answer to my questions. This way and by mistake I subscribed to Premium. No problem I hoped the product would meet my needs.

First problem with installation, some error code 96 during the process. A person on chat adviced to watch the installation video, of course it could not help, I proceeded properly. The support person could not help, they wanted me to access my phone directly, which I refused.

That's why I installed the app on my phone instead on the child's with purpose to test it with an idea, if the tests pass, we can buy new phone for the child, where the app can be installed.

I had a number of issues, not sure I should give details here. It is related to the fact the app can be easily stopped and also mobile data, GPS are not protected and can be stopped. Thus the child can easily stop tracking.
This is not about support, these are the features not meeting my requirements.

SO I decided to cancel the subscription and ask for refund.
It was no later than 3 days after I started the subscription.
mSpy refused to refund with a note I did not try the product, because I don't have assigned a mobile device. This resolution came after 14 days from my cancelation and refund request.
It seems the mSpy person did not read my testing process and issues at all.

The money for nothing was paid, I understand they need to earn, but this approach upsets me, this is "shark" approach.

I would sincerely discourage anyone to subscribe this product, it is more about marketing than real value.

Miroslav Fris

I purchased the product on the 15/03/2021. Already on purchase I noticed I wasn't able to access all the features and the updates were not frequent as advertised. It worked for one day and then I got a notice saying it lost connection. I reinstalled the app again and again after one day and infrequent updates I got a message that it has lost connection. The device in question is always online (mobile data or wifi). I have contacted the support chat but they are unhelpful. I have also sent numerous mails to the refund and billing depart with only one response on the day I reinstalled the app saying it shows as working and they won't be refunding. To say I am unhappy with the product and service would be an understatement. I do not want an alternative or a repair I want a full refund as this software does not work.

I have purchased an annual premium subscription for an iPhone. The dashboard didn't work from the beginning, while I followed all the installation steps. No data. Called the help desk many times and told me that the dashboard isn't working indeed and that i have to use an itunes alternative called anytrans. This is not the product i have purchased, and it looks like i purchased a license for this anytrance. Anytrance sell itself a cheaper license so i feel deceived. I am trying to get a refund but every time they try to "sell"me a new cheap product. I just want my money back which i eligible for according to the conditions.

I have purchased one year subscription plan of mspy which would help me keep track of my child's activities. The site claimed to track all the records of the activities done on the target phone. After purchasing the plan I didn't find any records when seeked for support I was told that it will not Track the details when the phone is connected through datapack which was no where specified on the website or anywhere while I was purchasing the plan when I raised my concern about the cancellation I was told that they will raise a ticket for the cancellation and the billing team will contact me, I have waited for more than 2 weeks and dropped several mails and raised tickets after which I got a reply asking me to compromise with 40% refund which I denied and dropped lots of mail and yet again they are not responding

I paid for Myspy (a year up front) which was installed on my partners phone. Within 24 hours (whilst hexwas at work the next morning) he noticed his phone was running slow and became suspicious. He did a factory reset and this was removed instantly. I am very upset as not only did I pay a lot of money for this I'm still chasing a refund weeks later. I've not been given the service promised to me and feel very let down. This seems to easily detected and too easy to remove from a device.

Sarah Bankhead

Their software sucks. Their software is overpriced. Shame on you for your customer service. It's terrible.
I have been trying to get my money back for 4 months and everything is useless.
I'm glad for them if they are so confident thinking they can afford to ignore me during one month and to send me one message saying that everything will be ok. It's been 4 months and I have a lot of reasons not to trust your words. Stop being cowards and refund.

All of those bad reviews terrify me. Is it really that bad? Are there really so many people like me who fell for that?
I think everyone would like to refund, but it's absolutely impossible. It's a very sneaky website. They have terms and conditions, they have policies, but they are not shown on the website. Not sure how legitimate is this.
Maybe we have to create some kind of a petition and ask all of the people who suffered from mSpy actions to sign it? What do you think?

Why have policies if you don't follow them anyway?
This company has unethical practices and one day it will affect their business, I'm sure of that.
Don't let them convince you not to refund if there's something wrong. And I promise there WILL BE something wrong. Just read the other reviews and you will understand.
Please stay away and be careful, guys.

I have installed mSpy on my phone and it seemed to work fine, but later it just stopped working. I decided to reinstall the app and it actually helped. Again, worked for a few hour and crashed. I've tried the same method 4 times and gave up. Then I went to mSpy official web page (www.mspy.com) and emailed custom service with no luck getting a response. I needed some advice but they ignored me when I needed their help. Such a poor service.

People, stay away from the company www.mspy.com. I thought that the company was professional and great, but it was real scam. These jerks took money from me and all the crap started. Every day they promised to provide the services and explain me how to use their stuff. But each time, they found other stuff, which they desperately needed to make. The company is bad and unprofessional. I won’t advise to deal with them.

I downloaded app from the website www.mspy.com. I paid large sum for this piece of crap. I downloaded it, but nothing worked. I tried to ask for the help form the moderators, but they ignored my emails and calls. They need only your money and they didn’t car about their customers. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.