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Resume Build complaints 4

5:01 pm EDT

Resume Build Resume build automatically charged 59 dollars

I purchased resume build membership access to build resumes. firstly while building the resume, it is showing as free. when I went for downloading my resume which I built, they asked me to pay for 7-day membership with 2 dollars in big font. there is no mention of the trial period. After 8 days I noticed that charged 59 dollars on the 9th day without my knowledge using the card information which I provided for paying 2 dollars. there is no notification that they are going to charge me 59 dollars after the 7th day. after going through the terms now, i realized that in the small font they wrote that they auto-renew for 12 weeks after 7 days.

when i canceled my subscription on the 9th day, now they are saying that they will not refund the money for the rest of the weeks.

whereas when I canceled it, they clearly mentioned below note "Your subscription has been successfully canceled. You will no longer be charged for our services.

We wish you the best of luck with your future endeavors."

Desired outcome: avoid them scamming people.

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7:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Resume Build Hidden $59 dollar subscription fee

Their website advertises a 7-day trial for $1.95. It does not mention that after that point you are automatically charged $60.00. You apparently agree to this when clicking an arbitrary button which is not a user agreement. This is extremely shady as I only wanted to use the trial period and was more than happy to pay the $1.95. This is a predatory practice employed by scam companies to stay afloat because their product is not worth 60 dollars.

Desired outcome: Reimbursement

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9:14 am EDT

Resume Build scam website: don't use it!

This is a scam website that doesnt tell you you will be charged 60$ for your resume !
They charge you first like 2$ for 7 days access to check and download your resume.
And 12 days later, they charge you again but 60$ !
Of course in their term and use you have only 7 days to say you want to be reimbursed, but they charge you after 12 days so it is too late...
This is actually how they make money.

Dont go on this scam website !

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bin wang
, US
Nov 21, 2019 2:47 pm EST

I should've read post earlier, and I fell into the trap and be charged $59 for annual membership subscription. I could see the payment is for "7-day Full Access" for $1.95, include download, print, resume template, full access to all feature, money-back guarantee, all in large print that is easy to see, no mentioning about 7-day trial period for a membership. and I did find 7 days trial membership term in the small letters below that is very hard to see. They expected it and will of course refuse to refund.

Michelle Rodda
, US
Oct 08, 2019 1:22 am EDT

I had the same experience, it is one of those products that scam you into making a purchase.
I contacted them about the charge and at that point they cancelled my subscription but stood by the insane $60 charge: I literally used this product for 20 minutes before i realised it was not for me: I am sure they can see they amount its been accessed and chuckle away at the idiots whos $60 they take because it is in their fine print. I wouldn't mind if it was a good product but it was absolute crap, the lingo is so American, terminology is cheesy and the formatting when you download is a nightmare.

Is Resume Build legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Resume Build to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Resume Build is known for their high standards and safety. If you're thinking about dealing with Resume Build, it's wise to check how they handle complaints.

Resume Build earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with Resume Build, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Resume Build's website seems to offer jobs or career advice. While this can be a helpful resource.

Several positive reviews for Resume Build have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Resume Build website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Resume Build protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
10:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Resume Build online resume builder

I paid $83 aud monthly fee for 2 days (09/04/10- 10/04/19) that I forgetfully stayed 'subscribed' to Unfortunately that's hefty the price I have to pay (but will spread my word for this unjust treatment) for not 'cancelling' within a 1 week paid trial.

I didn't even use this website for the 2 days (09/04, 10/04/19) that I got charged $83.00 and I was refused any refund, adjustments or pro rata billing by

This is how I got robbed by :

1. I was not sent an email with reminder, or option to cancel nearing the conclusion of the 1 week paid trial.

2. I was not advised of start date of $83.00 monthly subscription.

3. I was not advised in any form (email, writing, via their website) when $83 was taken out of my account. No invoices.

4. Very sneaky... This information was also not available for me to view on in the form of:

- reminder on the website eg notification when I log in (eg: your 1 week trial ends on 08/04/2019 and you will be charged from... Have been charged on... And how much)
- nor is this information available if you look for it under my account. Absolutely nothing, no dates, no information, no options, just misleading rubbish.

5. I spoke to few reps from via email, and ended with (nicholas cohen) who told me the date I joined and date I canceled (after I requested this) as this information could not be found on their website at all. But he didn't even apologise or explain how their website offered little or no information for the end user, he just rejected my request for any refund and told me they offered no billing adjustment for the 2 days I got charged $83 aud (for not even visiting their website).

6. The way I was treated and the way things got handled, is obvious this website is designed to profit from you not making an informed decision. They offer no reminders, emails, or dates, notifications, invoices, via writing or on their website, or under the my account that you are about be charged, you will be charged or that you have been charged.

I paid in total excess of $90 aud for using this website within a 1 week trial!

I was not offered any customer service, pro rata billing, billing adjustment, understanding or refund. took $83 out of my account and I was just expected to go away.

To them it is okay to take money from people even when they haven't offered any goods or services, while they keep you in the dark to prevent you from making an informed decision, and profit from taking your money from your bank account monthly. Can you just imagine if this (auto deducting without email notification, invoices) went for months?! This website with its lack of customer service is a seriously a bad design, misleading money eating machine waiting to suck you dry and I warn all to beware!

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, US
Oct 14, 2019 4:27 am EDT is such a scam, they will make you pay and when you download the resume it's not in the same format, it looks really bad, not in the same format and there's no way you can fix it; the CV is missing the icons it showed up with on the website and seems like the document size is too big so every update you make takes like 4-7 seconds to apply to the document!

When you contact their technical support they reply back saying that it's working fine on their side! Which sounds likes a silly excuse IT folks use when they cannot reproduce a bug! What about my side, how do I get it to work there!
They tell you to download it only in pdf even though there's an option for word!

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Overview of Resume Build complaint handling

Resume Build reviews first appeared on Complaints Board on Apr 23, 2019. The latest review Resume build automatically charged 59 dollars was posted on Jul 3, 2021. Resume Build has an average consumer rating of 1 stars from 4 reviews. Resume Build has resolved 0 complaints.
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