mSpy review: No refund from mSpy

I bought mSpy, and when I logged in realised that I can't connect to the other device, because I have an android and the other phone is an iphone. They are not compatible, they didn't say it anywhere. I filed for refund, emailed them several times. Stupid answers everytime, like freeze my account and unfreeze it when I can use it. I obviously won't buy another phone for this. They wanted me to call them or text someone which as I saw it on their website also costs money. After I wrote another email in a more frustrated tone (because it costed a lot of money and they didn't help) they told me they sorry but in my case they can't refund. I looked at their refund policy, and I don't even know when do they give a refund, in that list there were only the situations when they don't give your money back. That list was long. My situation (android-iphone incompatibilty) is nowhere to be noted tho. I saw it somewhere that you can contact your bank in this case if a company lies to you etc. However probably I won't since I don't have a child and I wanted to use it on my boyfriend phone without his permission and that could get me in trouble.