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2.4 238 Reviews

Cleverbridge Complaints Summary

86 Resolved
152 Unresolved
Our verdict: Engaging with Cleverbridge, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Cleverbridge reviews & complaints 238

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3:09 pm EST
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Cleverbridge Cleverbridge company

I guess they are the company who provides the subscription for winzip suites and winzip tool.

I have been trying to cancel 3 of the subscriptions I have and when I hit cancel the process stops.

Ii want to speak to a human who can help me and all they have are stupid recordings. I found one number, it said it speel and clicked off. This company needs to improve. I am sure you have received a lot of complaints.

Juli [protected] [protected]@yahoo.com

Desired outcome: Cancel all 3 of my subscriptions

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9:24 am EDT
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Cleverbridge Cleverbridge Cbackup Hard Drive Backup Service with 1TB Storage -- Annual Subscription

cbackup service – cancelled subscription same morning that it was started on 2 Nov 2023.

This hard drive backup service is fraudulent -- it does not maintain a login or connection for more than a few seconds or up to a minute at the most, which is unacceptable. After many repeated backup attempts, the service backed up less than 2 GB of my 1000 GB C-Drive (which was less than 0.2% of my paid subscription for 1TB of storage), which is also unacceptable. And then the service began blocking attempts to continue with backing up the C-Drive -- this is completely unacceptable. I am disputing payment for this subscription through my VISA card company, because the actual backup service is so very far below the level that is claimed by the Cleverbridge company, that it is actually fraud.

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10:28 pm EDT

Cleverbridge Unauthorized automatic payment

I did not subscribe to any of your services. However, I was charged with subscription fee. The purchased item is "cleverbridge GmbH | https://rest.cleverbridge.com/cart (API call) Item #243076" that costs

$0.00 USD. At the end, the bill I was charged is $29.70 USD.

Either show me the proof that I have signed up for your services or whatsoever, or refund my money. As simple as that.

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Is Cleverbridge legit?

Our verdict: Complaints Board's thorough examination reveals Cleverbridge as a legitimate entity with notable strengths. Despite a 36% resolution rate on customer complaints, which invites a closer look, Cleverbridge stands out for its commitment to quality and security. Clients considering Cleverbridge should delve into its customer service record to gauge compatibility with their expectations.

Cleverbridge earns 96% level of Trustworthiness

Perfect Trust Endorsement: Cleverbridge achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Cleverbridge. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cleverbridge.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Cleverbridge website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Cleverbridge.com you are considering visiting, which is associated with Cleverbridge, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Cleverbridge as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Cleverbridge's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 36% of 0 complaints were resolved.
  • That one cleverbridge.com is embedded within another website. Beware of embedded websites. Scammers may use them to trick you into visiting fake sites. Verify authenticity before entering personal information and research the site for safety
  • Cleverbridge.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cleverbridge.com may offer a niche product or service that is only of interest to a smaller audience.
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7:22 pm EST
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Cleverbridge Spamfighter

I attempted to renew a subscription three days ago and received an error message stating that there was a 'communication error' and telling me to try again 'later'. I did as instructed with no success. When I attempted to re-download the software I got nowhere except to get a message that there would be no refund. I have been attermpting to upgrade and renew my subscription since early this week.

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4:37 pm EST
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Cleverbridge Parallels

I have used this Mac emulation software for several years. In April 2022 the software would not boot and several attempts to resolve the problem with their technical support was unsuccessful. It was the third time this software crashed requiring a reinstall. Because of this I abandoned the software and began using a windows machine to run my software. On August 30 2022 Cleverbrige placed a $52.74 renewal charge to my credit card which they had on file from a prior renewal without my knowledge. When I became aware of this on October 5th I contacted them regarding a refund and to cancel any future charges. In spite of the fact that I am not using their software and that I had requested a refund they have not returned the funds to me due to a "strict 30 day refund policy". Again I did not authorize them to place this charge and I asked for the fund shortly after their ridiculous 30 day refund policy. In my last communication to them I have threatened them wil local small claims court and will pursue this as a last resort for the charge + court costs.

Desired outcome: A refund of the charge placed to my card.

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9:17 am EST
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Cleverbridge winzip

bonjour. j'ai achete winzip le 23 janvier 2023 ref. # [protected].

j'ai recu un fichier de wetransfer de mon frere en format zip, quand je veux l'ouvrir on me demande d'acheter winzip c'est pas normal je l'ai. merci

p/s ce n'est pas une plainte c'est une question. ca fait plusieurs annee que j'utilise winzip

(Je voudrais etre capable de dezipper le fichier pour pouvoir le lire)

(S'il vous manque des information dites moi lesquelles)

Desired outcome: une reponse serait apprecier, ca fait plusieurs fois que je vous ecrit, vous reponder qu'il vous manque des details lesquelle.

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5:38 pm EST

Cleverbridge CCleaner/Cleverbridge

I was misrepresented by the company. I ordered their service for 2 computers.

The 1 year subscription for 2 computers was supposed to be $ 44.95

On 11-29-22 Cleverbridge took out $ 109.95 from my checking account.

On 12-15-22 Cleverbridge took out another $ 34.99 from my account.

On 12-19-22 Cleverbridge credited my account $ 40.00.

On 12-28-22 CBI Ccleaner took $ 49.95 out of my account.

Overall I ended up paying $ 154.89 for a product that was supposed to have been $ 44.95. This is in a family Trust account. I would like to cancel everything that I purchased and get a full refund. I do not think they are a reputable company and I feel like they have stolen money from my Family Trust.

Desired outcome: I would like a full refund and cancel all subscriptions. Frankie & Renee ONeal, renee.at.[protected]@gmail.com. phone [protected]

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11:28 am EST

Cleverbridge Complaint

I purchased a parallels application for CHF 74.99 thinking that it was the offer for the prolongation of my current abonnement. It was charged on the on the 19.10.22 on my credit card... 2913.

on 17.11.22 a prolongation of my abonnement was automatically charged on my credit card for CHF 59.99.

Same days later I received the information that it wasn't possible to deliver the purchase dated on 19.10.22 mentioning an error.

I think that I had wrong interpreted the first offer and that the price of CHF 74.99 should be returned

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7:12 am EST
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Cleverbridge PC Reviver

As far as I know I have NEVER orderd this "service"!

Now I find a message that cleverbridge has taken money from my account without my admission. As far as I understd they have done so before.(Also without my acceptance or knowing!

Referennumber: [protected]. Clerverbridge email 2022-11-13 At 14.58

As a precautionit is a no-reply mail!

Please explain!

Urban Helmfrid

I have canceled further use of PC Reviver!

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8:18 pm EDT

Cleverbridge Backup DVD for Focus4 and Cut Out 7 pro not yet received.

Dear Cleverbridge, dear sir, madam,

Say two month ago I bought photo-software from Fracis Verlag together with a backup DVD. My invoice number is AKD-[protected].pdf date August 08 2022. My Reference number is [protected]

So far I did not see anything arriving by regular mail. Recently I jumped on the invoice, then I remembered that there also should come a Backup DVD, which I did not receive yet so far. Could you please arrange this is still sent to me?

Thank you for your attention and service, kind regards,

Siegfried van Hoek

Nieuwe Westerdokstraat 66

1013 AG Amsterdam

the Netherlands

+[protected]

Desired outcome: Sent the Backup DVD

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4:06 pm EDT
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Cleverbridge uTorrent Pro for Windows 1 Year Subscription

I am unable to access my personal license key for my subscription. I receive the following notification: "Adobe Acrobat Reader could not open license.btkey because it is either not a supported file or because the has has been damaged (for example, it want sent as an email attachment and wasn't correctly decoded).

Desired outcome: I would like to be refunded for the purchase.

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10:13 am EDT

Cleverbridge Coral Paintshop Pro

So last week i spent £90 on paintshop pro 2023 with Cleverbridge. I actually think this a scam and that I have been robbed. The product does not work.

ie " new document" is greyed out and wont open. Auto tuition does not work. Its all rubbish. Trying to contact Cleverbridge is impossible.

I should have stuck with photoshop. This has got to be scam ?

Desired outcome: refund

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3:05 pm EDT
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Cleverbridge WinZip

I made a purchase, on July 8, 2022, reference number [protected], Invoice Number BKD-[protected] for WinZip, but I never received any codes or anything to get it to work on my computer. My computer is still telling me that I need to renew my WinZip, so it was a scam! You took our money for nothing. I will be speaking to our lawyer about this problem ASAP. This is not a good business practice. I expect to see a refund of our money as soon as possible if you do not wish to see this negative outcome.

Desired outcome: I want our money back, refunded ASAP.

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11:49 pm EDT
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Cleverbridge EaseUS Data Recover Wizard Professional software

I purchased software on May 4th, 2022. Received software and downloaded to my computer. Could not get it to activate and contacted their tech support through email.

Purpose of software was to restore a big Word document that I lost. Their software could not be activated. Problem not yet resolved. Today I got an email

that they cancelled my subscription without any refund.

My reference number is [protected]. I paid $74.15 on my credit card.

My License Key number is

12TNY Q5TH5 3MVZJ MKQBD PBMUV

This is the key needed to activate software. This is what I paid for.

I would like this to be resolved. I am 80 years old and money is tight on

a fixed income. Any help would be greatly appreciated. Thank You

Desired outcome: Please refund

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8:25 pm EDT

Cleverbridge Reject invoice, didn't order cc cleaner

I did not reorder CCleaner in spite of all your reminders, since I have not used your product for a long time.

So as far as I am concerned since I did not renew, we have no business anymore

Kind regards

Steffen de Jong

From: cleverbridge / Piriform Software Ltd [mailto:[protected]@cleverbridge.com]

Sent: zondag 3 april 2022 15:14

To: [protected]@solcon. nl

Subject: Reference #[protected]: Updated payment details required for CCleaner Professional Plus

Dear Steffen de Jong,

Your payment details need to be updated

On 5/3/2022 your payment of €37.15 for your subscription for "CCleaner Professional Plus" by Piriform Software Ltd is due.

Unfortunately, the credit/debit card (Visa / xxxxxxxxxxxxx6785) you previously used will expire before the payment due date.

To ensure trouble-free processing of your payment, please click the link below to update your card details or to change your payment option before we attempt to charge your card on 4/30/2022 for purchase #[protected].

Change payment option

Your subscription for "CCleaner Professional Plus" started on 5/3/2020. Please follow this link to see additional information about your purchase.

Contact us

Product and technical support

If you have any technical or product-related inquiries, please contact Piriform Software Ltd using the following information:

Email: [protected]@ccleaner.com

Order and payment support

Find an answer to your question or submit a request here.

Sincerely,

cleverbridge Customer Support

cleverbridge AG

Gereonstr. [protected] Cologne - Germany

Management: Dr. Michael Späth

Chairman of Supervisory Board: Dr. Michael Inhester

Registered office: Cologne

Registry court: HRB 58900 - Local Court of Cologne

Desired outcome: retract you invoice since I did not order renewal

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8:47 am EST

Cleverbridge cbi*winzip

I first saw this charge on my January amex statement. I did not order this product and asked to have it cancelled and have my amex credited the $31.93 charged. today I got my February amex statement and found another charge for $37.27. please have this service cancelled and have $69.20 credited to my amex card

thank You
tom delaney

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J
2:04 pm EST

Cleverbridge Internet protection cancelled almost a year ago.

This service was cancelled almost a year ago. I have a different server and service for over a year now. This is the second time you have changed me without my ok and without using the product. I have not had or used this service for over a year. I want my money put back into my account. Thank you... Judy A Bannan [protected] [protected]@yahoo.com my bank is Wells Fargo

Desired outcome: Please reimburst my bank account $63.98 withdrawal on 1/18/22.

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Update by Judy Bannan
Jan 20, 2022 2:05 pm EST

My Bank account was charged unauthorized money $63 and change.

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9:07 am EST

Cleverbridge 402-935-7733 IL

Unauthorized charge for $75.15 CDN.
I did not authorize this charge and it needs to be refunded immediately.
The charge lists Cleverbridge 402-935-7733
IL.
I will take legal action if this is not resolved and have already contacted PayPal to file a complaint. Their advice was to contact you and if you do not resolve, they can process a chargeback.
Thank you

Desired outcome: Refund of charge

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6:31 pm EST
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Cleverbridge Decline of method of payment

I have been buying through cleverbridge software from different companies for many years now. I have never had a problem. I couldn't understand decline of method of payment, so I contacted my bank and they said that there are no requests for payment. After several attempts to purchase a product from Ashampoo software, I finally found out that it had nothing to do with payment but with our identity. I provided the information they asked for and still received an email stating Decline of method of payment. I am not very happy about this. I almost feel as though they are punishing me because I questioned their methods. I just want to buy the software I asked for, if they cannot provide that then the companies that use them should seek other avenues of receiving payment for their software.

Desired outcome: I just want to buy software and they are preventing me from doing so.

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2:09 pm EDT

Cleverbridge Avira anti-virus

My wells fargo bank account was charged $106.24 without any prior notification from cleverbridge inc. I believe this company is involved in deceptive billing. They should have a company wide policy of notifying prospective customers of any upcoming charges which would allow for the customer to budget for the added expenses. This company should not be allowed to continue in this deceptive practice.

Desired outcome: REFUND

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Cleverbridge contacts

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+1 (312) 922-8693 +1 (415) 612-2806 More phone numbers

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