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mSpy

mSpy review: I want a refund

P
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7:59 pm EDT
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I purchased mspy with the understanding that having physical access to the device being monitored was not necessary.

Once I was assured that this was the case as I do not have access to this device, I have mspy my credit card numbers and purchases their product.

I immediately went to work on downloading and configuring their software.

after about 10 minutes I became confused because the only way to monitor a phone without physical access is if the phone or device being monitored was an i-phone. since the phone I need to monitor is an android this solution would not work for me.

I was told and sold on this software with the understanding no physical access needed. As it turned out this is not true, this feature only works on i-phone.

I immediately requested abrefund. nas it had not been more then a half hour from the time I purchased mspy and time I found out you had to have physical access to the phone.

I have now spent the last three weeks calling and chatting with their support and e mailing their billing dept with no response.

This was false advertising and fraudulent. their customer service is by far the worst I have experience. do not buy anything from mspy, it is a scam.

Oct 08, 2023 4:36 pm EDT
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800 W El Camino Real, Mountain View, CA, 94040, US

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Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
Update by Peter Costello
Oct 12, 2023 11:39 am EDT

that is absolutely ridiculous. I have chatted with your support people many times and get the same run around .. it's a joke any you are unethical thieves.

support chat always says you have to talk to our billing dept, which is a falasy, bc they won't talk on the phone or chat with you can only email them.

I have sent numerous emails to your billing dept and have only received on reply offering me some other service I don't want or need.

you are crooks, give me my money back ..

peter

peter@costellonet.com

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