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MSC Cruises review: Ship service/equipment

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Subject: Urgent: Dissatisfactory First-Time Experience on MSC Seashore - Request for Compensation

Dear MSC Cruise Line Corporate Office,

I am reaching out to express my deep disappointment with my inaugural experience aboard the MSC Seashore. As a first-time MSC cruiser, and having convinced my elderly aunt to join us on her first-ever cruise, it saddens me to report the numerous challenges we faced during our voyage.

In an effort to create a memorable family gathering, I organized over 20 family members to join us on this cruise. Unfortunately, half of them encountered serious issues that significantly impacted their overall enjoyment.

One of the most distressing aspects of our journey was the lack of consideration for passengers with mobility issues. My 84-year-old aunt, who relies on oxygen and needed access to operable elevators, found her ability to partake in the ship's activities severely limited. Additionally, my cousin, situated on the fourth level of the ship, was unable to disembark due to a lack of service, causing him to miss his flight.

Furthermore, the dining experience on board was far from satisfactory, with incorrect food orders, uncooked meals, and an overall lack of professionalism from the staff. The culmination of our dissatisfaction occurred when, at the end of dinner, a staff member from Central Park announced over the loudspeaker, "Get out," a remark that was both inappropriate and offensive, tarnishing our dining experience.

As newcomers to the MSC family, I had hoped for a positive and memorable first cruise experience. Regrettably, this was not the case, and I am compelled to request compensation for the significant inconveniences and disappointments we encountered during our trip. I kindly ask that you consider providing a credit, refund, or a complimentary cruise for my party of four, as a gesture of goodwill to address the shortcomings of our initial MSC experience.

I understand that these issues may not align with MSC's usual standard of service, and I sincerely hope that steps will be taken to rectify the shortcomings we encountered. I value the relationship I hope to build with MSC in the future and trust that you will address these concerns promptly and effectively.

Thank you for your attention to this matter, and I appreciate your understanding as a first-time cruiser with MSC.

Sincerely,

Dellia Hawthorne-Williams

Desired outcome: Refund or compensation for another experience.

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