SimpleTire
Reviews and Complaints

I was in a bit of a pickle when I needed to replace a tire for my daughter's car. She was stuck with a donut tire and I needed to find a replacement fast. That's when I stumbled upon SimpleTire. I placed my order on Wednesday and was pleasantly surprised when the tire arrived on Friday. However, my joy was short-lived when I realized that they had sent the wrong tire altogether. I was frustrated and annoyed, but I decided to give them a call to see if they could rectify the situation.

To their credit, the customer service representative was polite and apologetic. They offered me a 5% discount and assured me that they would send the correct tire out to me. They even claimed to have sent a notice to the distribution center to ensure that the correct tire was sent. I was hopeful that the issue would be resolved soon. However, when the tire arrived on Monday, it was yet again the wrong one! I couldn't believe it. How could they make the same mistake twice? I was beyond frustrated and wondered what the people at the distribution center were doing.

They offered to send out another tire, but at that point, I had had enough. I just wanted my money back. I decided to send the second wrong tire back to them the next day when I could give it to Fed Ex. Unfortunately, I wouldn't get my refund until they received the tire back. It was a huge waste of time and energy, and I was left feeling disappointed.

However, I must say that I was pleasantly surprised when I ordered from another online retailer. They checked to make sure they had the correct tire before I paid, and they sent it out the same day. This tire was very scarce, and I couldn't find it anywhere locally. So, it was a blessing to finally have a tire company in my corner.

Overall, I would say that my experience with SimpleTire was a mixed bag. While their customer service was polite and apologetic, the mistakes made by the distribution center were unacceptable. I would recommend that they take a closer look at their processes to ensure that this doesn't happen again in the future.

I recently had an experience with SimpleTire that left me feeling frustrated and disappointed. I made an order for tires but realized shortly after that I had made a mistake and needed to cancel the order. Unfortunately, I didn't realize that there was a time limit for canceling orders and by the time I called, it was too late. The first representative I spoke to was not very helpful and seemed unwilling to assist me. He apologized but didn't offer any solutions. The second representative was more helpful and said he would submit a cancellation request, but the tires still ended up being delivered.

I decided to try again and placed another order for tires. This time, SimpleTire was unable to get in touch with the installer. I received a call from Amanda, a representative from SimpleTire, who asked if I wanted to cancel the order since they couldn't get in touch with the installer. I agreed and ended up buying the tires locally. However, the next day I received an email saying that the tires had been shipped, even though I had canceled the order.

Now, I have to deal with the hassle of returning the tires to SimpleTire. Their cancellation process seems useless and pointless, and I have to print labels and hope that the tires are picked up from the shop. If not, I'll have to go to FedEx and take care of it myself.

Overall, my experience with SimpleTire was not a positive one. It's important to be aware of their cancellation policy and to double-check orders before submitting them. SimpleTire may not be as simple as their name suggests.

I had an experience with SimpleTire that left me feeling frustrated and disappointed. I placed an order for tires and was excited to receive them quickly, as I had heard good things about their fast shipping. However, when the tires arrived, they were left at the end of my driveway, where anyone passing by could have easily taken them. I reached out to customer service to express my concern, but never received a response.

Despite this initial setback, I decided to give SimpleTire another chance and ordered two more tires. I was promised delivery by a certain date, but when that date came and went without any sign of my tires, I was understandably irritated. I contacted customer service to express my frustration and to let them know that I found their new web dashboard confusing and difficult to use. I also mentioned that the process for obtaining a military discount was cumbersome and time-consuming. Unfortunately, I never received a response to my message.

Finally, when my tires did arrive, they were nowhere to be found. I checked my cameras and searched everywhere, but there was no sign of them. I contacted FedEx, who opened an investigation into the missing package. If they didn't find the tires by a certain date, they would contact SimpleTire.

When I tried to contact SimpleTire again, I was met with frustrating hold music for 15 minutes before being kicked off the line and told to email them instead. I couldn't wait any longer, as I was about to embark on a long trip, so I decided to cancel my order and order from Walmart instead.

Overall, my experience with SimpleTire was disappointing. While I appreciate their fast shipping and competitive prices, their customer service left a lot to be desired. I hope that they can improve their communication and support in the future, as I would be willing to give them another chance if they do.

So, I decided to give SimpleTire a try and ordered four tires from them during their "Labor Day promotion". I thought it would be a hassle-free experience, but boy was I wrong. They promised a shipping timeframe of 2-4 business days, but I only received two of my tires during this timeframe. To make matters worse, the other two tires were damaged during transit, and they didn't even bother to notify me about it. I had to find out on my own by checking the FedEx tracking website.

When I contacted their customer service representative via chat, he tried to convince me that the tires were not damaged and that they were just separated during delivery. However, the next day, I checked the FedEx website again, and to my surprise, the other two tires were on their way back to SimpleTire. When I called the representative, he tried to brush it off as a delay, but I insisted that FedEx said otherwise. Finally, after looking into it, he admitted that my tires were indeed damaged, and I wouldn't be getting them for another week!

To add insult to injury, I also brought up their website's promise of refunding the difference if their price lowers within 30 days. However, the representative told me that it was only within 24 hours, which was misleading. He even had the audacity to suggest that it was my mistake!

In the end, he promised to overnight my tires just this once, but he made it clear that they wouldn't do it again. I was extremely disappointed with their lack of honesty and reliability. I wouldn't recommend shopping here, and I certainly won't be doing it again. Save yourself the headache and find a more trustworthy retailer.

Let me tell you, my experience with SimpleTire was anything but simple. While they claim to make the process of getting new tires for your vehicle easy, my experience was quite the opposite. As a middle-man for tire delivery, SimpleTire failed to provide adequate support when things went wrong.

I found myself having to monitor and correct issues with their delivery company, which was not what I signed up for. Despite promises of personal support, I never received any. Even after putting in significant time and effort to rebook appointments, they were never made. It was a frustrating experience to say the least.

To make matters worse, I had to fight with the service center to get them to do what I had already paid SimpleTire to have them do. It seemed like SimpleTire had not communicated with them at all. This lack of communication and support made the entire process much more difficult than it needed to be.

That being said, I will say that SimpleTire does offer low prices on their tires. However, I would recommend having the tires delivered to your home instead of relying on their delivery to a shop. This way, you can ensure that you have all the tires you ordered and avoid any potential issues with delivery.

Overall, I would not describe my experience with SimpleTire as "simple" or "better." While they may offer low prices, their lack of support and communication make the process much more complicated than it needs to be. If you do decide to use their services, be prepared to put in some extra effort to ensure everything goes smoothly.

I recently tried to purchase four trailer tires from SimpleTire's website, but unfortunately, I encountered some issues. The website was not functioning properly, and no matter how many times I entered my information, the system would not accept my order. I decided to call their customer service line, and while the representative was pleasant, they did not seem to have much knowledge about the issue. They informed me that they were experiencing some technical difficulties, which was causing the problem.

After several attempts, I was finally able to place my order over the phone. However, I was disappointed to find out that the discount code I received in exchange for providing my phone number was not accepted during the purchase. This resulted in a lot of spam calls and texts, which was quite frustrating.

When I received the tires, I noticed that they were three years old. I was concerned about using them due to degradation, so I contacted the manufacturer to inquire about the warranty. They informed me that the warranty was only valid for six years from the date of manufacture, which meant that I only had three years left on the warranty. To my surprise, the manufacturer had never heard of SimpleTire and was unsure how they obtained the tires.

I called SimpleTire to address my concerns, but I was given an excuse about their inventory management approach. I requested to speak to a support specialist, but unfortunately, no one answered, and I was unable to leave a message. I received an email after hours, but when I responded with the details, I never heard back. This made it impossible for me to exchange the tires, which was quite disappointing.

Overall, I have purchased many tires in my life, but I have never had an experience like this one. While the customer service representatives were pleasant, they did not seem to have much knowledge about the issues I was facing. Additionally, the fact that the tires were three years old and the manufacturer had never heard of SimpleTire was concerning. I hope that SimpleTire can improve their inventory management approach and customer service in the future to avoid similar issues.

I recently made a purchase of a set of 4 tires from SimpleTire and I must say, I was quite disappointed with the service I received. It took a whopping 10 days for me to receive my product! Can you believe it? 10 whole days for just 4 tires! To make matters worse, my tires came in a pair of 2 on Monday, 1 tire on a Wednesday, and the last tire arrived a full 7 days later. This was quite frustrating for me as I had to miss work on multiple occasions just to wait for the delivery.

When I tried to inquire about the delay, the customer service representative I spoke to was quite rude and unhelpful. He even went as far as threatening to have the tires picked up and shipped back to the warehouse! I was so upset that I asked for a refund, but all I got was a measly 10% discount. This was disrespectful and unacceptable, especially after all the delays and missed work.

To make matters worse, the customer service representative continued to be rude and disrespectful in his emails to me. He even tried to correct me on how many days there are in a week and insisted that I was wrong about how long I had been waiting for my tires. He also told me that they don't put shipping labels on all their tires, which I found quite strange. If they were so concerned about sending the tires in pairs, why not take the extra minute to print out a label per tire?

It was quite clear to me that SimpleTire lacks proper planning and oversight. They didn't even know which shipping date was correct - the one I was emailed and confirmed or their mythical shipping date. This was a shameful experience and I would not recommend anyone to go through this process. It's not worth the headache or the product. I simply don't have the time to wait around for poorly trained, childish-minded, middle-aged remote employees who can't do their one and only job properly.

I recently had an experience with SimpleTire that left me feeling frustrated and disappointed. I had ordered a set of tires that were supposed to have a quick turnaround time of just two days, according to their website. However, on the second day, I still hadn't received a tracking number, so I decided to call and see what was going on. To my surprise, I was told that they couldn't find the tires and were looking for them at another location.

Given that I was leaving on a cross-country trip the next day, I knew I didn't have time to wait for them to find the tires. So, I decided to cancel the order. However, while I was on vacation, I received an email saying that the tires had shipped. When I checked my account, I saw that I still hadn't received a refund. When I called SimpleTire to inquire about this, they told me that they didn't know how it had happened and that they couldn't give me a refund until the tires were delivered and then shipped back, even though I had cancelled the order before they were shipped.

This whole ordeal has been going on for a month now, and I still haven't received my refund. To make matters worse, I found out that they had just shipped the tires back four weeks later. I don't think it's fair that I should have to pay for someone else's mistake and lack of follow-up. This was not my first order with SimpleTire, and I have spent close to 10K with them in the past. However, after this experience, I don't think I'll be doing business with them again in the future.

I hope that SimpleTire learns from this mistake and takes steps to ensure that it doesn't happen to anyone else. As for me, I've learned my lesson the hard way, and it's a shame that it had to happen this way. I placed my order on August 7th, cancelled it on August 9th, and as of today, September 13th, I still haven't received my refund, even though they have the tires.

I decided to give SimpleTire a try when I found myself in need of new tires for my car. I was in a hurry and paid extra for their installation service, which they claimed to offer through a team of trusted partners. Unfortunately, what should have been a quick and easy process turned out to be a frustrating and time-consuming ordeal.

To start with, I followed the tire size recommendation on their website and scheduled an appointment at a nearby installation partner. However, when I arrived at the location, they had no record of my appointment and were completely confused about what I needed. Despite their confusion, they were kind enough to work with me until my tires arrived, which took longer than expected.

When the tires finally did arrive, I was told that they were the wrong size and had to leave my car at the installation partner until I could send them back and get the correct ones. After a long and frustrating second week, I finally received my new tires, but only after calling around and dealing with multiple people who couldn't seem to locate my order.

To make matters worse, when I finally got my car back, I discovered that the installation partner had only put one air cap on my tires instead of all four. I was so fed up with the whole process that I just bought more caps and put them on myself.

Dealing with SimpleTire's customer service was no picnic either. When I tried to get a refund for the incorrect tires, it took another 2-3 weeks of back-and-forth communication to get it sorted out. And even then, I was charged for the return shipping, despite being told that there would be no charge if I replaced the tires with a new order.

Overall, my experience with SimpleTire was a frustrating and disappointing one. While I hope that my review can help someone else avoid the same headaches, I personally will never use this company again. If you do decide to give them a try, just be prepared to stay on top of everything and be ready for some serious communication issues.

I had a pretty good experience with the sales guy at SimpleTire. However, when I had to get a hazard package refunded, it was a complete nightmare. It took me 5 different people and 4 phone calls just to get someone to issue the refund. I even asked for a supervisor, but they never called me back. I was told the same story over and over again until I finally demanded to speak to a supervisor. They told me that they couldn't transfer me to a supervisor, but that they would have to call me back. But they never did. I was so angry that I called back and finally they said they would just issue me a refund on the spot. I don't understand why they couldn't have done that from the beginning.

I also told them that I wanted to cancel my whole order, but they said that if it had already shipped, they couldn't cancel it. When I said that it was still pending, they said that they called their warehouse and no one answered. They couldn't confirm if the tires had actually been picked up from FedEx. They told me that if it hadn't shipped, they could cancel it. But if it had, they would have to wait for the tires to be shipped back before they could issue a refund. It was crazy. And then, of course, the tires shipped out the night I asked to cancel. It seemed like a coincidence to me, but who knows.

To make matters worse, once my tires shipped from their warehouse, which was about 3 days after I made the purchase (even though they advertise "3 day shipping"), they only delivered 2 out of the 4 tires. When I called FedEx, they said that they shipped them individually and that they all had their own tracking number. It seemed like they were just trying to save themselves some money.

Overall, it was a horrible experience. Besides the sales guy, their customer service is terrible. They give you the runaround in hopes that you'll give up and stop calling. I will never go back to this site for tires.

SimpleTire is an online tire retailer that I recently had the displeasure of purchasing from. I ordered a tire not once, but twice, and both times my experience with them left me feeling frustrated and disappointed.

The first time I made my purchase, they shipped the tire by the wrong mode. It was going to take nearly a week longer than expected for it to arrive at my scheduled appointment at the auto shop. Needless to say, I was not happy about this mistake.

After acknowledging the mistake, SimpleTire sent me a replacement tire via another order. They promised to expedite the shipping to ensure it would arrive on time. Unfortunately, their definition of "expedited" did not align with mine. Two days after placing the order, the tire was still sitting in their warehouse, waiting to be shipped. This meant that once again, I was going to be incapable of having my tire delivered on time.

It was very frustrating to have to deal with SimpleTire's inability to fulfill their promises and to leave me in a situation where my tire was delayed. I would not recommend this company to anyone who expects timely and prompt service.

Be warned fellow tire shoppers, my experience with SimpleTire is not so simple. I was sold 9-year-old tires that were stamped with a DOT date of 2012! This poses a significant danger to anyone who purchases these tires without inspecting the DOT date. When I contacted SimpleTire about the issue, they admitted that they have no idea where the tires came from and how old they may be. Needless to say, I was extremely disappointed and frustrated with the service I received.

SimpleTire did not even attempt to correct their mistake. Instead, I had to go through the hassle of packing up the tires and taking them to FedEx to be shipped back. This is a complete waste of time and money. To make matters worse, SimpleTire resold those same 9-year-old tires to someone else who may not have even checked the DOT date. This is unacceptable and a prime example of bad business practices.

I urge you to avoid purchasing tires from SimpleTire. This particular set of tires was a known cause for fatal accidents, as already reports indicate that tires older than 6 years pose a significant risk. I have reported this issue to both eBay and the BBB in hopes of preventing someone else from experiencing the same frustration and risks that I encountered. Please be cautious when shopping and buying used tires and always double-check the DOT date. Save yourself the hassle and buy from a company that cares about your safety and offers you reliable products.

In conclusion, SimpleTire sold me dangerous 9-year-old tires that posed a significant risk. They were unable to correct their mistake and pass the risk of fatality on to others who may purchase those tires unknowingly. Avoid this company and go elsewhere for your tire needs. Remember to always be cautious when buying used tires and inspect the DOT date as well. Your safety is most important.

So, I was browsing simpletire.com to find the perfect tire for my car. I found what I thought was my ideal tire and placed an order without realizing that the tire size was wrong. When the tires arrived at my doorstep, I saw that they didn't fit my car at all. I was immediately frustrated and tried to return them, as per the "hassle-free returns" policy they advertised on their website.

However, I quickly learned that the return policy was not as friendly as it seemed. I found out that the policy only applies to exchanges and not returns. If I wanted to return the tires, I needed to pay a $15 per tire restocking fee. That's a hefty 25% per tire on my $60 purchase! I was shocked by the hidden fees that were not made clear on the website.

Although I did business with simpletire.com once, I don't think I'll be doing it again. I would rather spend a few extra dollars upfront and work with someone who is upfront and honest about their policies and fees. It's disappointing to see a company advertise a "hassle-free" policy and then sneak in hidden fees at the end. I'm sure there are better options out there for anyone in need of new tires, so I suggest doing some research and not falling for the marketing tactics of simpletire.com.

Ah, where to start with SimpleTire... I had high hopes when I stumbled upon their website, looking for a good deal on tires for my trusty ride. The process of ordering online was pretty straightforward - just a few clicks and I had my tires en route to my chosen installation spot, a local shop called Tires Plus.

Cut to the day of my appointment, when I took time off work and headed over to get my brand-spankin' new treads put on. Only problem? The tires never made it there. Apparently, Tires Plus had never heard of me. Cue the frustration.

Now, I get it, mistakes happen. But what really took the cake was the fact that when I tried to get in touch with SimpleTire's customer service, I was stuck on hold forever. Like, FOR-EV-ER. And try as I might, I couldn't seem to find a human being to speak with.

Thankfully, I was able to go the credit card chargeback route and get my money back. But the entire experience left a bad taste in my mouth. Sure, SimpleTire may offer some good deals, but what's the point if they can't even deliver what you paid for?

All in all, I don't think I'll be giving SimpleTire a second chance - there are plenty of other options out there that actually follow through on their promises.

Ordering tires from SimpleTire on April 8 of the year 2021 was quite an experience. I was excited to finally get new tires, so I was really looking forward to getting them from SimpleTire. After waiting eagerly for some time, the day finally came when I received my package in the mail. But to my dismay, I realized that the tires that were shipped to me were the wrong size. I was really confused about what to do next, so I called customer support to request an exchange for the right size tires.

To my utter dismay, the lady in customer service told me that SimpleTire couldn't do that. So, I requested a return instead and SimpleTire sent a FedEx truck to pick up the wrong tires from me. I was happy that the return process was not as difficult as I thought it would be.

However, I've been struggling to receive the refund from SimpleTire. It's been weeks now, and they still haven't refunded my credit card. Every time I call customer service to inquire about my refund, I'm left hanging on an infinite hold. The reason given is that they are too busy to answer the calls. Yet when I call sales, I am instantly connected to an operator.

I could really use that refund right now, so I can get the proper size of tires I need. I'm just really disappointed with the slow refund process and the never-ending hold times. I just hope they'll resolve this issue soon.

I recently purchased a tractor tire from SimpleTire on September 17th and I have unfortunately encountered some issues with my order. Despite repeatedly contacting their customer service department, I have yet to receive an actual status update on my purchase. It’s now September 25th and I am left with no information about my order except for the confirmation that it has been escalated to the appropriate department.

In fact, during the last four business days, I have received several conflicting excuses from the company regarding the delay. One time, I was told that they were not able to print the shipping label for my order. Another time, they mentioned that it was due to an oversized item issue. And then, they even mentioned that there was no stock at the warehouse where my order was located, which led to them reaching out to another warehouse to fulfill my order.

To resolve the issue, I even offered to pick up the tire myself from their warehouse located 30 miles away, which was the supposed city of shipment. However, I did not receive any reply from their customer service department for about a day and a half.

Truth be told, I am extremely disappointed with the way that SimpleTire conducted business in this instance. It’s unacceptable that a customer has to go several business days without a single update on an order that they already paid for. Based on my experience so far, I am left feeling very frustrated and dissatisfied. If I handled my business this way, there's no way I’d be able to stay afloat.

quality.

I tell you what, I got really frustrated with SimpleTire. I thought I was getting a great deal on 4 tires with one product code. But, they send me something completely different. They didn't even tell me about it. And get this, the tires are already 2 years old!

I tried to return them by contacting them through their "Returns" page. They told me I have to print out the shipping labels myself, attach them, and take them to Fed Ex. That's just ridiculous. They should be coming to pick them up themselves since they're the ones who messed up.

And, on top of that, their customer service is terrible. I mean, seriously, how can you sell products that don't match what you advertise? It's just a scam. Stick to the old-school tire shops, folks. They may be a little more expensive, but at least you know what you're getting. Trust me, don't waste your time with SimpleTire.

I was totally nervous when I decided to purchase some new tires from SimpleTire online. I mean, would they have my back if I had any issues? But, I went ahead and did it anyway. And now I'm kicking myself for not listening to that little voice inside my head.

So, here's what happened. Last year, I spent a bunch of hard-earned cash on some Michelin tires. These bad boys came with a 70,000-mile warranty - the absolute best you can get. Well, last week while driving in sweltering 110-degree heat, one of them totally blew out - side-wall bubble and all. And what did SimpleTire have to say about it? "Sorry for your inconvenience, here's 5% off another tire." Ugh.

Honestly, I should have been smarter and just gone to a real store like Big-O or Discount. I bet they would have replaced those tires in a heartbeat, especially since they only had about 5,000 miles on them. But no, I had to go and make the same mistake as countless others. Don't be like me, folks. Go to a brick-and-mortar store if you want to be sure you're getting the best deal and the best service.

But for motorhome tires that are rated for 6-7 years before aging out, this is a big deal. I was disappointed by the lack of attention to detail in their inventory management. It seems like they don't check the date of manufacture before shipping tires out.

To make matters worse, the tires had small cracks in the sidewalls. This is a telltale sign of dry rot, further confirming that these tires were not new. I was concerned about the safety of my family during our upcoming road trip and decided to return the tires.

The process of returning the tires was not hassle-free at all. I had to fill out a form and pay $15 per tire to ship them back. This added up to a significant amount of money since I had ordered 8 tires. I felt frustrated and let down by SimpleTire's promise of hassle-free returns.

Overall, I would not recommend SimpleTire. Their lack of attention to detail regarding the age and quality of their tires is concerning. Additionally, their return policy is not as hassle-free as they claim. If you're looking for quality tires and excellent customer service, I would suggest looking elsewhere.

I recently made an online purchase on SimpleTire for a set of whitewall tires to be installed on my precious 1964 Studebaker show car. The tires arrived in a prompt manner, which was a pleasant surprise, as I was expecting them to take much longer. However, when it came time to install them, I encountered a minor but frustrating issue. As a seasoned tire installer, I know that it's important not to remove the protective blue coating on the sidewalls until the tires are mounted on the wheels. So, after properly mounting the tires, I proceeded to clean the blue coating off the whitewall.

Unfortunately, much to my dismay, all four tires had black marks on the whitewalls that couldn't be removed, even after attempting multiple cleaning methods. It was an eyesore, to say the least, and I knew that it would detract from the overall appearance of my beloved show car. I immediately contacted SimpleTire to report the issue and inquire about a resolution. I was hoping for a simple exchange or full refund, but that wasn't the case.

To my surprise, SimpleTire informed me that since the tires had already been mounted on my vehicle, they were unable to take them back. I was offered a meager 5% discount on the defective tires, but it was far from a satisfactory resolution. I was disappointed and frustrated with the outcome since I had no other choice but to purchase new tires from my local Firestone dealer. I also needed to find a way to dispose of the useless tires that I had received from SimpleTire. It was clear to me that these tires were second-quality items sold as first-quality products.

In conclusion, my experience with SimpleTire was less than ideal. While the prompt delivery was appreciated, the quality of the tires was unacceptable. It's disheartening to know that the company is willing to sell inferior products without taking responsibility or providing a proper remedy. I would be hesitant to make future purchases from SimpleTire and would advise others to exercise caution before doing business with them.