CB Mobile and Cell Phones Motorola

they kept my trade-in and didn't give any credit for it or offer replacement phone

terry ley of Columbus, US

Feb 14, 2024 1:23 pm EST

Verified customer

Featured review

Do not buy from Motorola! The company does not care about their customers when things go wrong. They did not even try to help in my following situation. I bought a Razr+. I enjoyed the phone for about a week before it stopped working. I called and the asked customer support and the asked me to return and they would issue a refund. What they DID NOT say is I was out my trade-in of my iPhone 13. I have come to find out they would not return my iPhone, nor would I receive refund/credit for the Iphone13. I lost the value of my trade-in of $240.00. They would not return my iPhone 13 nor refund me the amount of the trade in. After finding this out I asked for replacement Razr+ rather than a refund. Motorola said I could buy it at regular price, that the refund was already in process for the amount charged to my card for the purchase and the trade-in for the iPhone13 was completed and final. So, I'm Out $240.00 for the iPhone 13 and do not have a phone. Wow! Not to mention the 6 phones calls, several hours and multiple transfers to be put on hold and several emails wasting my time. DO NOT expect anything from Motorola's customers service other than the run-around!

Claimed loss: $240.00 and no working phone

Desired outcome: Credit for my trade in or replacement of defective Razr+

Confidential Information Hidden: This section contains confidential information visible to verified Motorola representatives only. If you are affiliated with Motorola, please claim your business to access these details.

0 comments

Add a comment

Motorola - Broken charger warranty? Won't fix nearby 169

Motorola - phone won't hold a charge! 8

Motorola - is it true 18

Motorola - blue screen 1

Motorola - award money how to get 16

Resolved

Motorola - stay away from this phone! 2

Resolved

Motorola - Moto g4 phone

Motorola - irresponsible service center guys

Resolved

Motorola - bad customer service

Resolved

Motorola - fake mail

Resolved

View all Motorola reviews and complaints

Motorola Contacts

Motorola phone numbers

1300 138 823

Click up if you have successfully reached Motorola by calling 1300 138 823 phone number 0 0 users reported that they have successfully reached Motorola by calling 1300 138 823 phone number Click down if you have unsuccessfully reached Motorola by calling 1300 138 823 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling 1300 138 823 phone number

Australia

+1 (803) 852-2246

Click up if you have successfully reached Motorola by calling +1 (803) 852-2246 phone number 0 0 users reported that they have successfully reached Motorola by calling +1 (803) 852-2246 phone number Click down if you have unsuccessfully reached Motorola by calling +1 (803) 852-2246 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +1 (803) 852-2246 phone number

Indonesia

1800 817 032

Click up if you have successfully reached Motorola by calling 1800 817 032 phone number 0 0 users reported that they have successfully reached Motorola by calling 1800 817 032 phone number Click down if you have unsuccessfully reached Motorola by calling 1800 817 032 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling 1800 817 032 phone number

Malaysia

1800 1855 0288

Click up if you have successfully reached Motorola by calling 1800 1855 0288 phone number 0 0 users reported that they have successfully reached Motorola by calling 1800 1855 0288 phone number Click down if you have unsuccessfully reached Motorola by calling 1800 1855 0288 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling 1800 1855 0288 phone number

Philippines

+1 (800) 021-0000

Click up if you have successfully reached Motorola by calling +1 (800) 021-0000 phone number 0 0 users reported that they have successfully reached Motorola by calling +1 (800) 021-0000 phone number Click down if you have unsuccessfully reached Motorola by calling +1 (800) 021-0000 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +1 (800) 021-0000 phone number

Mexico

+1 (800) 734-5870

Click up if you have successfully reached Motorola by calling +1 (800) 734-5870 phone number 0 0 users reported that they have successfully reached Motorola by calling +1 (800) 734-5870 phone number Click down if you have unsuccessfully reached Motorola by calling +1 (800) 734-5870 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +1 (800) 734-5870 phone number

United States

+44 333 999 7550

Click up if you have successfully reached Motorola by calling +44 333 999 7550 phone number 0 0 users reported that they have successfully reached Motorola by calling +44 333 999 7550 phone number Click down if you have unsuccessfully reached Motorola by calling +44 333 999 7550 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +44 333 999 7550 phone number

United Kingdom

+64 508 668 676

Click up if you have successfully reached Motorola by calling +64 508 668 676 phone number 0 0 users reported that they have successfully reached Motorola by calling +64 508 668 676 phone number Click down if you have unsuccessfully reached Motorola by calling +64 508 668 676 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +64 508 668 676 phone number

New Zealand

+43 800 503 0011

Click up if you have successfully reached Motorola by calling +43 800 503 0011 phone number 0 0 users reported that they have successfully reached Motorola by calling +43 800 503 0011 phone number Click down if you have unsuccessfully reached Motorola by calling +43 800 503 0011 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +43 800 503 0011 phone number

Austria

+32 27 001 660

Click up if you have successfully reached Motorola by calling +32 27 001 660 phone number 0 0 users reported that they have successfully reached Motorola by calling +32 27 001 660 phone number Click down if you have unsuccessfully reached Motorola by calling +32 27 001 660 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +32 27 001 660 phone number

Belgium

+358 942 451 475

Click up if you have successfully reached Motorola by calling +358 942 451 475 phone number 0 0 users reported that they have successfully reached Motorola by calling +358 942 451 475 phone number Click down if you have unsuccessfully reached Motorola by calling +358 942 451 475 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +358 942 451 475 phone number

Finland

+39 269 430 777

Click up if you have successfully reached Motorola by calling +39 269 430 777 phone number 0 0 users reported that they have successfully reached Motorola by calling +39 269 430 777 phone number Click down if you have unsuccessfully reached Motorola by calling +39 269 430 777 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +39 269 430 777 phone number

Italy

+7 499 346 7922

Click up if you have successfully reached Motorola by calling +7 499 346 7922 phone number 0 0 users reported that they have successfully reached Motorola by calling +7 499 346 7922 phone number Click down if you have unsuccessfully reached Motorola by calling +7 499 346 7922 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +7 499 346 7922 phone number

Russia

+34 902 006 949

Click up if you have successfully reached Motorola by calling +34 902 006 949 phone number 0 0 users reported that they have successfully reached Motorola by calling +34 902 006 949 phone number Click down if you have unsuccessfully reached Motorola by calling +34 902 006 949 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +34 902 006 949 phone number

Spain

+86 400 889 9090

Click up if you have successfully reached Motorola by calling +86 400 889 9090 phone number 0 0 users reported that they have successfully reached Motorola by calling +86 400 889 9090 phone number Click down if you have unsuccessfully reached Motorola by calling +86 400 889 9090 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +86 400 889 9090 phone number

China

+852 81 181 717

Click up if you have successfully reached Motorola by calling +852 81 181 717 phone number 0 0 users reported that they have successfully reached Motorola by calling +852 81 181 717 phone number Click down if you have unsuccessfully reached Motorola by calling +852 81 181 717 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +852 81 181 717 phone number

Hong Kong

+81 120 227 217

Click up if you have successfully reached Motorola by calling +81 120 227 217 phone number 0 0 users reported that they have successfully reached Motorola by calling +81 120 227 217 phone number Click down if you have unsuccessfully reached Motorola by calling +81 120 227 217 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +81 120 227 217 phone number

Japan

+65 800 852 6007

Click up if you have successfully reached Motorola by calling +65 800 852 6007 phone number 0 0 users reported that they have successfully reached Motorola by calling +65 800 852 6007 phone number Click down if you have unsuccessfully reached Motorola by calling +65 800 852 6007 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +65 800 852 6007 phone number

Singapore

+82 798 8521 8264

Click up if you have successfully reached Motorola by calling +82 798 8521 8264 phone number 0 0 users reported that they have successfully reached Motorola by calling +82 798 8521 8264 phone number Click down if you have unsuccessfully reached Motorola by calling +82 798 8521 8264 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +82 798 8521 8264 phone number

South Korea

+886 227 881 909

Click up if you have successfully reached Motorola by calling +886 227 881 909 phone number 0 0 users reported that they have successfully reached Motorola by calling +886 227 881 909 phone number Click down if you have unsuccessfully reached Motorola by calling +886 227 881 909 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +886 227 881 909 phone number

Taiwan

+84 120 852 302

Click up if you have successfully reached Motorola by calling +84 120 852 302 phone number 0 0 users reported that they have successfully reached Motorola by calling +84 120 852 302 phone number Click down if you have unsuccessfully reached Motorola by calling +84 120 852 302 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +84 120 852 302 phone number

Vietnam

+54 800 666 8676

Click up if you have successfully reached Motorola by calling +54 800 666 8676 phone number 0 0 users reported that they have successfully reached Motorola by calling +54 800 666 8676 phone number Click down if you have unsuccessfully reached Motorola by calling +54 800 666 8676 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +54 800 666 8676 phone number

Argentina

+55 800 773 1244

Click up if you have successfully reached Motorola by calling +55 800 773 1244 phone number 0 0 users reported that they have successfully reached Motorola by calling +55 800 773 1244 phone number Click down if you have unsuccessfully reached Motorola by calling +55 800 773 1244 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +55 800 773 1244 phone number

Brazil

+56 800 201 442

Click up if you have successfully reached Motorola by calling +56 800 201 442 phone number 0 0 users reported that they have successfully reached Motorola by calling +56 800 201 442 phone number Click down if you have unsuccessfully reached Motorola by calling +56 800 201 442 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +56 800 201 442 phone number

Chile

+52 554 166 2843

Click up if you have successfully reached Motorola by calling +52 554 166 2843 phone number 0 0 users reported that they have successfully reached Motorola by calling +52 554 166 2843 phone number Click down if you have unsuccessfully reached Motorola by calling +52 554 166 2843 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +52 554 166 2843 phone number

Mexico

+1 (847) 576-5000

Click up if you have successfully reached Motorola by calling +1 (847) 576-5000 phone number 0 0 users reported that they have successfully reached Motorola by calling +1 (847) 576-5000 phone number Click down if you have unsuccessfully reached Motorola by calling +1 (847) 576-5000 phone number 0 0 users reported that they have UNsuccessfully reached Motorola by calling +1 (847) 576-5000 phone number

More phone numbers

Motorola emails

custsvc@motorola.com

100%
Confidence score: 100%

Support

Motorola address

1303 East Algonquin Road, Schaumburg, Illinois, 60196, United States

Motorola social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 01, 2025
View all Motorola contacts