poor quality products no customer service
Mor Furniture is horrible! Never buy from them unless you are willing to accept inferior quality with no warranty and absolutely no customer service. My mom bought a couch and loveseat from them and the day after it was delivered she called them and told them it was falling apart. Nails popping out of the back and the fabric did not cover the reclining ends properly, they said they would send someone out to look at it exactly a week later. That person shows up and says they will replace the backs of the couch and loveseat and that if she sat on the couch long enough the fabric would stretch to cover the recliners properly...this is their solution for a 1 week old brand new $2000 couch and loveseat. We called and told them this was not good enough. They NEVER call you back and will not let you speak to a manager. Now they are saying that all of their recliners are like this and that they only cover manufactures defects and they do not believe this is a manufactures defect. I guess 235 BBB complains should tell you something. Mor Furniture means Mor BS.
furniture never recived!
When my family first visited MOR furniture we totally fell in love with a bedroom set but an aggressive salesman chased us out with his quick double talk and price changes. After looking around we returned and asked for a different sales person, we got the Manager who helped us fine.
We put down $1500 on a credit card and financed the rest for one year no interest plan. Our furniture was not in but the manager promised that it would be in within the next three weeks as it was being delivered from CA.
The next day I paid off the credit card and waited excitedly for a call to pick up the bedroom set. That was February 15 its now April 16 and still no furniture. We finally decided to just get our money back but of course the MOR people are going to credit the card! This is infuriating since they already have my money and I will have to wait until the credit comes back on my card then request the credit card company to cut me a check a process that could take weeks.
I tried to ask if there was someone else to call and got a 1-800 number that when to a voice mail account and the manager of the Reno location claimed that she had no access to anyone higher then herself.
Basically, this process was a nightmare and unless your furniture is in stock don't buy anything from MOR.
We ordered a couch back in feb of 07 and it is now June. It has come in 3 times damaged. It takes about 5 weeks to get another one every time you refuse a shipment. They claim it comes from China in a container.
We requested a full refund today. We did get one only after I went to the sales location and explained to the manager that we just wanted to return the product and that she was doing a poor job.
She responded that she would issue a credit because I was giving her a migraine and I would become someone else's problem.
They are more than happy to take your money, but when it comes to Customer Service, they slept through that course.
Dont Buy In Tempe, AZ.
scam offer!
Here is a scam that More Furniture is pulling... I bought a couch and loveseat combination on 1/17/06 using their no interest until 2011. A new promotion is introduced a few days later, no interest until 2009 and they will pay sales tax. So I go back to the store (since I still had not received my original order which ETA was 2/2/07) and decide Ill change to the 2009 and end up saving $68 and some change. Well when I try to make the update, they say the couch/loveseat price has increased $50. This is the scam.. offer to pay sales tax, but increase prices to make up for the difference. After a debate with the manager, I cancelled my order and they lost a sale of over $900.
TEMPE SHOWROOM
1270 W. Elliot Rd.
TEMPE, AZ 85284
Purchased a set of furniture from Mor in January 2011. After delivery, as we were moving the furniture around, we found a child's glove down side of couch and decided to keep digging; found Alot of dirt And 2 penny's! The furniture was used! We called and emailed so many times but of course no response to our question.. Why were we given used furniture? We asked before purchase If we would be getting floor model because we ordered extra pieces and sales lady said " oh no, I have one brand new wrapped up in back for ya"., BS. Never will I purchase another item from Mor again!
It appears that Mor is placing orders for merchandise as the customers order for the most part. That way they'll not get stuck with an inventory problem. When you select an item from display/showroom/online pic the order is then placed. It's not in the 'warehouse'.
And hopefully you know exactly what their financing 'come-ons' are going to cost you.
Finally, I wouldn't give them any money(cash) for any unseen goods with a future delivery.
Mor furniture? Horrible customer service.My wife paid for a credenza and was told to come back to pick it up. She went back and was then told there was no one available to put it in the truck!
Several men were standing around with nothing to do. She asked if she could go get her husband - me - to help. They said no because I was not insured.
We were then told we have 48 hours to get it.
We still don't have it.
How can a furniture company stay in business when they can't put one piece in a truck after you paid for it?
Mor furniture is a low end furniture company that sells alot of cheap furniture in mass quantities. I went to the sales room today and was promised furniture with guaranteed same day delivery. My delivery time was 8pm to midnight. Its now 1:05 am and no furniture. The delivery of mor furniture is also low end. They mustuse a contractor that is probably out getting drunk right now and could care less about this promise. I will cancel this order and look at other stores. Mor furniture SUX.
I disagree with Tracij.
Call consumer rights. Speak with theresa. She handled my case. They gave me all my money back.they told me my table was solid wood and specifically, "Not particle board". It was particle board. They wouldn't take it back and refund me. Plus they scratched it up and ruined the adhesive on the seats while loading it onto the truck. So I called consumer affairs department. A couple weeks later they refunded everything and sent someone to pick it up. I sent theresa pics and faxed her the receipts and contract as well as all the complaints on this board about the company.
I agree with everyone who is complaining about Mor Furniture for LESS... "LESS" definitely fits their customer service & sales men who works there. Daniel Romero is a THUG THEIF LAZY salesman. I cam 15 minutes before closing time & I asked directly on this specific kids' bunk bed on the price. He clearly said 299 for Twin/Twin bunk or 399 for Twin/Full bunk. I said EVERYTHING for 399 except for the DESK? Correct? He said yes! At the display is a drawer that goes underneath the bunk bed & it was obviously attached & part of the package because there was NO sign that says separate item NOR Daniel clarify that the drawer was NOT included. He was so darn lazy that he didn't even move from his desk or bother to show me where other bunks are. I went around hunting then decided to go with the first bunk display & said I 'd like to purchase this now cash. Everything twin/bunk for 399 correct Daniel? He said YES! I have a witness who came with me & she saw the whole conversation. This is the pastor's wife & she don't lie! I picked up the bunk on the next day & learn there is NO drawer. I called Daniel to get an explanation & he said no no i didn't say that la la la... and he's the "manager". So I asked to speak to the person above him so he put me on hold for 30 mins & finally had his other partner name Troy to answer. He would not take responsibility of his employee's lie & only offered to pay half of what the drawer is worth. I'm very disappointed because I could have bought another bunk w/ drawers for the same price as I purchased the bunk from Mor. "LESS" totally describes the WHOLE experience there. You know the saying "you pay what you get" LESS is what I got & I'm never going there again and I will make sure that all my love ones know this! Don't even waste your time going to Mor for LESS because you will walk out with LESS!
i filed a complaint with california department of consumer affairs. they are in charge of licensing for these businesses and have the consumers interest at heart. you can file one on line at:
www.dca.ca.gov
there are so many complaints about mors it's quite a possibility a class suit action can be started.
i think more furniture is on of the worst store to shop from i got a sofa and couch and a 2 tables from them when it got deliverd to my house they just moved them to the living room and left me and my wife moved them and find out its too big for our living room so i called to see in to exchanging it and they refused we had them for only 2 hrs but thy told us if you take delivery you own it no refund no exchange so i recomand all of you do not shop frm these people more is a bad place to shop i spend $1400 and i wish i never had. please do shop from them on there recipt there is no returne plicy they hand you a seperate folder on the end but the sales person have been trained to not talk aboth the return policy i dont know if its even legal to not have the returne policy on the recipt i think its a scam.
I DONT NO WHAT TO SAY. THEY SUCK, THEIR WARRYNTY DEALS ARE FAKE. JUST DONT BUY NOTIN THERE, THEY ARE STUPID. MOR FURNITURES SUCKS, SUCKS AND SUCKS.
cheap price absolutely not worth the hassle!
I couldn't resist the great financing and semi-quality couches when I walked into Mor furniture two months ago. I ended up purchasing a sectional couch that I was told would be delivered 15 days later. Since then my delivery date has been rescheduled 6 times. In addition, they bring part of the sectional so about every month I get one part of the couch. On...
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Mor Furniture Contacts
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Mor Furniture phone numbersClick up if you have successfully reached Mor Furniture by calling +1 (866) 466-7435 phone number 0 0 users reported that they have successfully reached Mor Furniture by calling +1 (866) 466-7435 phone number Click down if you have unsuccessfully reached Mor Furniture by calling +1 (866) 466-7435 phone number 1 1 users reported that they have UNsuccessfully reached Mor Furniture by calling +1 (866) 466-7435 phone number
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Mor Furniture emailscustomerservice@morfurniture.com94%Confidence score: 94%support
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Mor Furniture address6965 Consolidated Way, San Diego, California, 92121, United States
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Mor Furniture social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 23, 2026
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Mor furniture is horrible. I purchased a bedroom set from them 7 months ago. Last night I went to sit on my bed and the screws that held the side board and foot board together ripped out!
I contacted their service center in Fresno and was first told that they were not going to repair it because it was NORMAL WEAR AND TEAR! AND IT WAS NOT A MANUFACTURER DEFECT! And I was at fault because, I SAT ON MY BED!
I contacted the customer service center and the gal over there tried to help me the best that she could, she even had the service center manager call me.
The service center manager then had a SLIGHT change of heart. She said that if I brought the damaged part of my bed to them, they would try to fix it there. QUESTION: WHY WOULD I TAKE MY BED APART TO BRING YOU THE PART THAT WAS DAMAGED? DOES THIS MAKE SINCE?!
I'm still very upset and call the customer service center again. The customer service gal speaks with her manager who then contacts the service center manager, who then calls me again.
Now she's willing to send a technician out to my house, but I'll have to wait 5 DAYS! (Ya I'll just sleep on my NEW couches or the floor, I guess it's a better alternative to a bed frame falling apart!))
Or just do the alternative BRING IN THE DAMAGE PART OF THE BED!
Oh ya another alternative.. have my boyfriend repair it. (Those nails should have never been holding the bed frame together anyways! They were ripped out there is no tread. But hey I can make new holes and my bed will not be aligned! )
I should not have to make lot's of phone calls just to have something repaired. I spent a lot of money at that store! I'm still stuck on what I am going to do. Should I just wait and have them repair it? Or should I just do it myself? I'll be making this decision soon.
They weren't lying when they said "MOR Furniture" for LESS!
MOR FURNITURE SUCKS.
I bought a $1800 leather sofa with Insurance coverage was told that no matter what happens the sofa is covered, within 6weeks the leather buckled. Service came out took a photo called me later and said too bad we are not replacing, or repairing it. IT IS NORMAL FOR LEATHER TO BUCKLE..I called Henry my sales person, in the Glendale store, he said the same thing, I hope you can live with yourself, you mislead me. I never would have bought something that wore like a salvation army sofa and cost Robb & Stucky prices.
MOR FURNITURE YOU WILL BUCKLE SOON ENOUGH.
BAD CUSTOMER SERVICE, YOU WOULD NOT PAY FOR SOMETHING THAT WAS SO DEFECTIVE AND WITHIN A FEW WEEKS, NOT YEARS OF USE.
I WILL DO EVERYTHING TO INFORM PEOPLE THAT YOU DO NOT CARE ABOUT CUSTOMER SERVICE. I WILL DO EVERYTHING TO GET MY MONEY BACK, AND YOU CAN HAVE YOUR ### SOFA...