People listen to me. Never, Never, Never, and ONE Big never ! buy anything from this store. The quality is horrible and you will spend
a lifetime waiting for someone to call you back. Not to mention that your furniture is not worth the nails used to hold it together. This store is a joke.
My family purchased furniture from here. They delivered all the pieces over a two and half month period. We had to pick up some of the
bedroom furnitue ourself. Because we didn't want to pay an additional delivery fee. It wasn't our fault that the furniture didn't come in time for our delivery date. But most important we were given the run a round about our arrival date. This company takes your money then treats you like cow poo !
The only thing I like about this company is the Popcorn on the way out. I should have had the popcorn and exited the store before purchasing anything. This is the bottom of dumpster when it comes to service and furniture. Bad experience all around, and time wasted with phone calls.
On 3.16.2009 my fiance and myself went into mor furniture to possibley purchase a sofa, long story short we...
I recently bought a leather sectional from Mor Furniture about a week after I got it the recliners broke so they brought out another one and the recliners broke on it.
They had me pick out another stlye which we chose a cloth sectional with a chaise a week after we got it the chaise springs broke they sent out a tech and he worked on it a few days after it did the samething.
I bought a unconditional 5 year warranty when I called back again they refused to fix it and offered me my money back I agreed.
The catch they had to pick up the furniture first and I could go to the store and get a refund they picked it up but now they say they have to go through their corporate office so now I have no living room furniture and am at there mercy.
I bought from them a year ago and they sell the same brands as other stores - including Ashley furniture. They were great with customer service and the low prices you could not beat. My family has also bought from them in Arizona and Seattle. The problems people feel with the financing is if you do not pay the financing on the due date two times in a row then you will get interest. As long as you pay your bill you will be fine. It is a great company - do not listen to the things others are saying because it is not true.
My Husband and I purchased an entire bedroom set from Mor Furniture in Feb 2008. The bed was cheaply made and...
My purchase from Mor Furniture has been an extremely unsatisfactory experience. When I walked into the store...
I bought a Therapedic Ultimate Sleep mattress from Mor Furniture few months back. The mattress felt good for a couple of nights. Subsequently both my wife and I started getting upper-back/neck pains. We contacted Mor Furniture within 10 days to return and/or replace the mattress. Their response was that it is a comfort issue and hence will do nothing about it. But the mattress was crippling our backs. It is defective plain and simple.
The sales associate at Mor was very sympathetic, but alas couldn't do anything to help our situation. On the other hand, the store manager was extremely rude and treated our complaint as a lie. I'd strongly recommend everyone to stay away from the store. They are selling poor quality products. And it's outrageous how they can still have such anti-consumer policies in this day and age.
We ordered a bed from Mor and the delivery date was delayed at least four times until I finally gave up and disputed the charge on my credit card. They would set a delivery date, then call (sometimes the day before) to delay the delivery date by a week. My theory is this: When you buy furniture from this scam company the salesperson gets you all excited about the delivery date which is the next week, knowing full well that it won't be delivered for another 6 to 8 weeks, like most other furniture stores. They then turn it over to their rude "customer service" rep who calls every week to delay the delivery. One other thing: We got a series of hang up calls which I think were the "customer service" people who were waiting for the machine to pick up because they knew I would get mad. One time I picked up and she said she was just "confirming the delivery date", then she called back a couple hours later to leave a message delaying delivery. THE SAME GIRL.
I assume that most people have so much emotional time and money invested to give up and just take the delays. This is what they hope for. I cancelled the order after the fourth delay and found EXACTLY what I was looking for on and internet site, ordered it and RECEIVED it before the last delay date of the bed from Mor.
DON'T SHOP AT MOR!!!
I wish I had read reviews on Mor Furniture before I tried to buy furniture. I placed an order for a leather...
Don't ever use HSBC Retail services if you want to apply for credit at MOR Furniture. You will absolutely regret it. The customer services is as poor as it can get. Don't expect them to be able to answer your questions and don't expect any return letters or phone calls. When you ask them a simple question, they all acted like robots and spit out the same ridiculous answers. They claim they can't access your account past one year. They claim they have not made any mistakes. Don't believe me... go to /link removed/ or householdwatch.com or complaintboard.com and type in HSBC Retail Services. Once my account is paid off I will never ever purchase from MOR Furniture. I even went through them to try to resolve my problems with HSBC and they told me just to pay my bill and shut up.
Hello my wife and myself f went to longs back in March of 07 to buy furniture and one of the sales rep informed me of the mors credit. So i applied and was given a credit of $1600 and i saw a nice sectional for $1999. I was only going to get one side of the sectional and pay the other side with cash, but the sales rep talk me into getting the entire sectional once we filled out the paper work everthing came to $2068, but the catch was the sales people that were there lied to us bout what the store credit was. There store credit is a lease program and there lease fees are over the top when we tried to complain about the misinfo to the Manager he stated that he was sorry but we are still obligated to the contract...
Just want everyone to know. Don't do the mors credit its a rip off!!!
I purchased a sofa, reclining loveseat and matching recliner from Avondale showroom in July of 2007 on August 11, 2007, one month later, one of the boards on the back of the sofa broke so I immediately called for service. I was told they would send a tech to inspect the sofa, take pictures and determine what needed to be done. One week later the tech arrived, took pictures and said someone would call that day. When they called I was told that they would be out a week later to pick up the sofa for repair. I called and asked for a loaner and was told they don't do that. So I would have to be inconvenienced while my sofa was in for repair. However long that would take. I was told that it should only be one day, however when I called after pick up I was told it might be 3 to 4 days before I would get my sofa back. I expressed my concern with a repair when it was obvious that this was a case of poor workmanship and defective materials. I told the service center the a replacement would have been a better choice. When I called the service center prior to pickup and ask for a loaner, I was told they could not do that. I asked to speak with a supervisor and told that a supervisor would call me that day. That was on Friday, I never heard from the supervisor until I called back on Monday after pickup and no loaner. After speaking with her for a few minutes, she hang up on me. While trying to call back, I got another call from the service center to see if the sofa was picked up. I explained to this person that I was speaking with the supervisor and she hang up on me. She apologized, however it was not her place to apologize for her supervisor. I asked for the supervisor's supervisor and was given his name. A few minutes later the supervisor that hang up on me called back to say she did not hang up, however I explained to her that the phone went dead in my hand and I sure didn't hang up. She told me that I was yelling at her, I told her I was not yelling, merely expressing my dissatisfaction with the way this whole matter was being handled. I asked her how she would feel if she purchased something and felt the quality was less than perfect. She told me that I agreed to have the sofa picked up and repaired. I asked her if I had another choice, she said no. So I asked her what I was suppose to do. She told me there was no real estimate as to when I could expect my sofa returned. So I'm inconvenienced for however long they decide to take to make the repair. I sent three emails to corporate and after sending received confirmation and a message that someone would contact me within 2 business days. I have not heard one word from corporate. Some customer service. I purchased the extended warranty and wonder if I will go through the same hassle if I have a claim with them. I don't feel having to accept a repaired sofa is a fair exchange for broken merchandise within a month of purchase. If this had been a TV, etc you could return it and receive a new one without this hassle.
August of last year I purchased a couch, loveseat and sofa chaise at the Tempe, AZ Showroom. In June, I...
Mor Furniture is horrible! Never buy from them unless you are willing to accept inferior quality with no warranty and absolutely no customer service. My mom bought a couch and loveseat from them and the day after it was delivered she called them and told them it was falling apart. Nails popping out of the back and the fabric did not cover the reclining ends properly, they said they would send someone out to look at it exactly a week later. That person shows up and says they will replace the backs of the couch and loveseat and that if she sat on the couch long enough the fabric would stretch to cover the recliners properly...this is their solution for a 1 week old brand new $2000 couch and loveseat. We called and told them this was not good enough. They NEVER call you back and will not let you speak to a manager. Now they are saying that all of their recliners are like this and that they only cover manufactures defects and they do not believe this is a manufactures defect. I guess 235 BBB complains should tell you something. Mor Furniture means Mor BS.
When my family first visited MOR furniture we totally fell in love with a bedroom set but an aggressive salesman chased us out with his quick double talk and price changes. After looking around we returned and asked for a different sales person, we got the Manager who helped us fine.
We put down $1500 on a credit card and financed the rest for one year no interest plan. Our furniture was not in but the manager promised that it would be in within the next three weeks as it was being delivered from CA.
The next day I paid off the credit card and waited excitedly for a call to pick up the bedroom set. That was February 15 its now April 16 and still no furniture. We finally decided to just get our money back but of course the MOR people are going to credit the card!!! This is infuriating since they already have my money and I will have to wait until the credit comes back on my card then request the credit card company to cut me a check a process that could take weeks.
I tried to ask if there was someone else to call and got a 1-800 number that when to a voice mail account and the manager of the Reno location claimed that she had no access to anyone higher then herself.
Basically, this process was a nightmare and unless your furniture is in stock don't buy anything from MOR.
Here is a scam that More Furniture is pulling... I bought a couch and loveseat combination on 1/17/06 using...
I couldn't resist the great financing and semi-quality couches when I walked into Mor furniture two...