Mor furniture delivered a broken dining table, torn sofa, and a bed of 2 different colors!
My wife and I (newly weds), went to mor furniture showroom in tempe AZ, on the 25 of September 2009. We were looking for a dining room, living room, and bedroom. We looked around and were surprised at the nice things that they have. The prices were within our budget so we bought the following furniture:
1- dining room set and chairs for 800$
2- reclining sofa and recliner for 1000$
3- coffee table and 1 end table for 250$
4-1 dining table, 2 benches and 2 chairs for 700$
5-1 cal king bed, 1 dresser and mirror, and 1 night stand for 750$
We were amazed on how affordable the prices are. When we bought the above items, the sales person confirmed that everything is in stock and that the only thing that is missing is the cal king bed, and we should wait for it about 2 weeks. We agreed and said we can wait after we get back from honeymoon and we will receive the furniture. While we are on honeymoon, we received a call from mor furniture and they said that the reclining chair is back ordered and they are expecting it to arrive on November 5, 2009. We said that is ok as long as the sofa gets delivered. A week later, we get another call that the dresser is also out of stock and that we have to wait for that until November 23, 2009. We said thats a long time to wait for the dresser, but then we said what can we do.. its alright we can wait.
The delivery date came, and they scheduled from 3pm-7pm on Saturday Oct 17, 2009. My wife and I were heading to a have picnic at the lake close to where we live around 1pm, when we receive a call saying that the delivery will be there in 10 minutes! I was like wow, 2 hours prior to the time window they gave us! I turned around and head back home. 10 minutes later they show up. they started unpacking things. First, the brought in the bed rails, 2 were brown and 2 were yellowish in color. We mentioned that this is not acceptable and that we will not accept this item. second they brought in the dining table. While they were putting it together they noticed that one of the screws is not stable. So we had to refuse that item as well. Finally they brought in the sofa, and the middle part of the sofa's back was torn, so we refused that as well! the only things that they had right was the dining chairs and the coffee table. At this point, the deliver guy called the service center and they mentioned they did not have the bedroom is stock and they are not planning to order any more! This is when I knew that there is no dresser for the bedroom! either live we a two different color bed or no bed at all! From this point on, I called the sales person and canceled the order, and asked the deliver guys to take all the stuff back as they were all junk. The sales person was like, you will need to come over to the showroom to cancel the order. I replied by saying, well I can dispute the order with american express and you will have to pay me back since its a credit card. He was like give me a minute, and in 10 seconds he said: i just spoke with my manager and he said it was fine, and you should get the refund soon althought it might take upto 15 days. I called again asking for a cancellation number, and they said to wait until Monday because the cancellation department is closed. Ill wait till Monday and see what will happen then.