Mor Furniture
Reviews and Complaints

Mor furniture is horrible. I purchased a bedroom set from them 7 months ago. Last night I went to sit on my bed and the screws that held the side board and foot board together ripped out!

I contacted their service center in Fresno and was first told that they were not going to repair it because it was NORMAL WEAR AND TEAR! AND IT WAS NOT A MANUFACTURER DEFECT! And I was at fault because, I SAT ON MY BED!

I contacted the customer service center and the gal over there tried to help me the best that she could, she even had the service center manager call me.

The service center manager then had a SLIGHT change of heart. She said that if I brought the damaged part of my bed to them, they would try to fix it there. QUESTION: WHY WOULD I TAKE MY BED APART TO BRING YOU THE PART THAT WAS DAMAGED? DOES THIS MAKE SINCE?!
I'm still very upset and call the customer service center again. The customer service gal speaks with her manager who then contacts the service center manager, who then calls me again.

Now she's willing to send a technician out to my house, but I'll have to wait 5 DAYS! (Ya I'll just sleep on my NEW couches or the floor, I guess it's a better alternative to a bed frame falling apart!))
Or just do the alternative BRING IN THE DAMAGE PART OF THE BED!
Oh ya another alternative.. have my boyfriend repair it. (Those nails should have never been holding the bed frame together anyways! They were ripped out there is no tread. But hey I can make new holes and my bed will not be aligned! )

I should not have to make lot's of phone calls just to have something repaired. I spent a lot of money at that store! I'm still stuck on what I am going to do. Should I just wait and have them repair it? Or should I just do it myself? I'll be making this decision soon.
They weren't lying when they said "MOR Furniture" for LESS!

MOR FURNITURE SUCKS.
I bought a $1800 leather sofa with Insurance coverage was told that no matter what happens the sofa is covered, within 6weeks the leather buckled. Service came out took a photo called me later and said too bad we are not replacing, or repairing it. IT IS NORMAL FOR LEATHER TO BUCKLE..I called Henry my sales person, in the Glendale store, he said the same thing, I hope you can live with yourself, you mislead me. I never would have bought something that wore like a salvation army sofa and cost Robb & Stucky prices.
MOR FURNITURE YOU WILL BUCKLE SOON ENOUGH.
BAD CUSTOMER SERVICE, YOU WOULD NOT PAY FOR SOMETHING THAT WAS SO DEFECTIVE AND WITHIN A FEW WEEKS, NOT YEARS OF USE.
I WILL DO EVERYTHING TO INFORM PEOPLE THAT YOU DO NOT CARE ABOUT CUSTOMER SERVICE. I WILL DO EVERYTHING TO GET MY MONEY BACK, AND YOU CAN HAVE YOUR ### SOFA...

We ordered a couch back in feb of 07 and it is now June. It has come in 3 times damaged. It takes about 5 weeks to get another one every time you refuse a shipment. They claim it comes from China in a container.

We requested a full refund today. We did get one only after I went to the sales location and explained to the manager that we just wanted to return the product and that she was doing a poor job.

She responded that she would issue a credit because I was giving her a migraine and I would become someone else's problem.

They are more than happy to take your money, but when it comes to Customer Service, they slept through that course.

Dont Buy In Tempe, AZ.

Purchased a set of furniture from Mor in January 2011. After delivery, as we were moving the furniture around, we found a child's glove down side of couch and decided to keep digging; found Alot of dirt And 2 penny's! The furniture was used! We called and emailed so many times but of course no response to our question.. Why were we given used furniture? We asked before purchase If we would be getting floor model because we ordered extra pieces and sales lady said " oh no, I have one brand new wrapped up in back for ya"., BS. Never will I purchase another item from Mor again!

It appears that Mor is placing orders for merchandise as the customers order for the most part. That way they'll not get stuck with an inventory problem. When you select an item from display/showroom/online pic the order is then placed. It's not in the 'warehouse'.
And hopefully you know exactly what their financing 'come-ons' are going to cost you.
Finally, I wouldn't give them any money(cash) for any unseen goods with a future delivery.

Mor furniture? Horrible customer service.My wife paid for a credenza and was told to come back to pick it up. She went back and was then told there was no one available to put it in the truck!

Several men were standing around with nothing to do. She asked if she could go get her husband - me - to help. They said no because I was not insured.

We were then told we have 48 hours to get it.

We still don't have it.

How can a furniture company stay in business when they can't put one piece in a truck after you paid for it?

Mor furniture is a low end furniture company that sells alot of cheap furniture in mass quantities. I went to the sales room today and was promised furniture with guaranteed same day delivery. My delivery time was 8pm to midnight. Its now 1:05 am and no furniture. The delivery of mor furniture is also low end. They mustuse a contractor that is probably out getting drunk right now and could care less about this promise. I will cancel this order and look at other stores. Mor furniture SUX.

I disagree with Tracij.

Call consumer rights. Speak with theresa. She handled my case. They gave me all my money back.they told me my table was solid wood and specifically, "Not particle board". It was particle board. They wouldn't take it back and refund me. Plus they scratched it up and ruined the adhesive on the seats while loading it onto the truck. So I called consumer affairs department. A couple weeks later they refunded everything and sent someone to pick it up. I sent theresa pics and faxed her the receipts and contract as well as all the complaints on this board about the company.

I agree with everyone who is complaining about Mor Furniture for LESS... "LESS" definitely fits their customer service & sales men who works there. Daniel Romero is a THUG THEIF LAZY salesman. I cam 15 minutes before closing time & I asked directly on this specific kids' bunk bed on the price. He clearly said 299 for Twin/Twin bunk or 399 for Twin/Full bunk. I said EVERYTHING for 399 except for the DESK? Correct? He said yes! At the display is a drawer that goes underneath the bunk bed & it was obviously attached & part of the package because there was NO sign that says separate item NOR Daniel clarify that the drawer was NOT included. He was so darn lazy that he didn't even move from his desk or bother to show me where other bunks are. I went around hunting then decided to go with the first bunk display & said I 'd like to purchase this now cash. Everything twin/bunk for 399 correct Daniel? He said YES! I have a witness who came with me & she saw the whole conversation. This is the pastor's wife & she don't lie! I picked up the bunk on the next day & learn there is NO drawer. I called Daniel to get an explanation & he said no no i didn't say that la la la... and he's the "manager". So I asked to speak to the person above him so he put me on hold for 30 mins & finally had his other partner name Troy to answer. He would not take responsibility of his employee's lie & only offered to pay half of what the drawer is worth. I'm very disappointed because I could have bought another bunk w/ drawers for the same price as I purchased the bunk from Mor. "LESS" totally describes the WHOLE experience there. You know the saying "you pay what you get" LESS is what I got & I'm never going there again and I will make sure that all my love ones know this! Don't even waste your time going to Mor for LESS because you will walk out with LESS!

i filed a complaint with california department of consumer affairs. they are in charge of licensing for these businesses and have the consumers interest at heart. you can file one on line at:
www.dca.ca.gov
there are so many complaints about mors it's quite a possibility a class suit action can be started.

i think more furniture is on of the worst store to shop from i got a sofa and couch and a 2 tables from them when it got deliverd to my house they just moved them to the living room and left me and my wife moved them and find out its too big for our living room so i called to see in to exchanging it and they refused we had them for only 2 hrs but thy told us if you take delivery you own it no refund no exchange so i recomand all of you do not shop frm these people more is a bad place to shop i spend $1400 and i wish i never had. please do shop from them on there recipt there is no returne plicy they hand you a seperate folder on the end but the sales person have been trained to not talk aboth the return policy i dont know if its even legal to not have the returne policy on the recipt i think its a scam.

I DONT NO WHAT TO SAY. THEY SUCK, THEIR WARRYNTY DEALS ARE FAKE. JUST DONT BUY NOTIN THERE, THEY ARE STUPID. MOR FURNITURES SUCKS, SUCKS AND SUCKS.

Bought electric chair today,
got it home, plug in and not working

We had bought our furniture a few weeks before we bought our house so that it would be delivered by the time we moved in. I called customer service the day before delivery just to make sure. They told me we weren't even suppose to receive it for another week, that someone changed the date. Sooo I got to the bottom of who did it & sure enough it was them (customer service) We ended up getting our sectional three weeks after that. So an entire month of lawn chairs for furniture lol. We paid 2grand btw. We never received our console, they've just been giving us the run around. It's been 3 months mind you since we actually received the sectional. The "customer service" is a joke. Their rude, don't know what their doing, clearly since they say one minute our console is in Portland & the next it's at the warehouse. The warehouse is the same. They told me today they didn't have one in stock, but yet we're suppose to be picking it up there today according to customer service. The funny thing is, another customer service rep tried to tell me you can't get it from warehouse, it has to be delivered lol yet my husband picked up that last set not that long ago from the warehouse! When I tried calling customer service back, two times, both people told me I wasn't allowed to talk to warehouse that they were positive it was there. Guess we'll drive 1/2 an hr to c if it's actually there, if not, I'm definitely writing a review on BBB site.

Everyone! You need to practice a buyer beware attutude! If you want superb quality furniture go to Ethan Allen, hell...even Ikea is better! Because Mor has contracted drivers they could care less about how well they're assembling your furniture. The salespeople will lie to your face to make their money. *** I f you do decide to purchase from Mor, get something that is in stock, and pick it up if you can. Always pre-inspect! Even during delivery, and even if its 12am! Buyer beware! And also don't abuse your furniture. I hear complaints all the time of sofas, ottomans, bed frames breaking, I have a bed frame from Mor that my daughter occasionaly jumps on (even though I tell her not to) but the slats are still fine, my sofa is from Mor and outside of the usual wear and tear it it fine. What the hell do you people do to your furniture? Basically, know what you're getting into. If you go to place with such cheap prices and 'too good to be true' financing options, it probably is. Don't get caught up in the salesperson's pitch, stick to your guns and know what you want. Also people... Read the fine print of the warranty BEFORE THE FURNITURE IS DELIVERED! I can't stress that enough. That will tell you everything you are getting into. Don't be an idiot. And be nice to the customer service people who answer your calls. They know the quality of the furniture is [censor], but they need a job too, and a lot if them genuinely want to help. And please remember they have to adhere to their company policies, and they can't give you everything you want! So cut them a break! I said good day!

I ordered my couch the first weekend of April. I don't have a couch right now, which the sales guy knew, because I had just moved. I was suppose to receive my couch in 3 days, just got a call they think they should have my couch in 5 weeks..key word "think". And of course like the person above me said, it will take 15 business days before they refund my money! They won't give you a confirmation of your cancelation. I would not recomment them if you actually want to use your furniture.

I will never buy anything from this company again and I will be sure to spread the word. I can't believe they are still in business. The sales guy Sang, sold me the wrong couch, I swear he is on drugs. I caught the mistake right away but they already ran my debit card. He immediately returned the purchase but said it would take up to 15 days to get the funds back to my account. How is it that they can take 1100 dollars in two seconds but it takes them 15 days to return the funds. They are the shadiest in the business, that is saying a lot since most low level furniture companies like Mor are shady. DONT EVER EVER EVER EVER BUY ANYTHING FROM MOR FURNITURE! THEY ARE EXTREMLY [censor] COMPANY AND CUSTOMER SERVICE DOESNT EXIST THERE! BUT THEY WILL HAVE NO PROBLEM STEALING FROM YOU.

I bought furniture from Mor 3 months ago. When they delivered to my home they
damaged my front door and banisters. I have been fight with them to fix the damage to my house. The first time and wanted to take off my front door and fix it at the truck. My roommate asked why would they have to take it off. Their responds was, were going to bondo it, Hell no! You damaged a new door, you'll give me a new door. The next visit they offered me 300.00...ummmmmmmmmmmm NOOOOOOOOOOO the door alone cost 700.00. The last time they were here they said; we know christmas is coming and everyone could use some extra money...That just make me angry, how totally rude. I don't want something other then they fix the damage. Corporate office is a JOKE and the customer service sucks. I agee with all of you; NEVER buy from from Mor Furniture. It's really not worth the disrespect and is a total nightmare. I have been on the phone with consumer protection services and will be filing a lawsuit to get this damage repaired. I have had enough. They have jacked around so much by their service department that I'm going to hire someone to do this job so I know they will get it done and it will be right!

I strongly Agree...Im young, 23 to be exact and i saved money to move into my new apartment...along with saving money to pay for my furniture in cash, i didn't want to get sucked into the financing ordeal! So anyways, i bought my furniture on 2/15/2009 and yes it was a cheap couch! lol. It was on "sale" for 299 for a sofa and it was originally 599...So i was so excited! I really thought i got a deal! So I stopped into Mor furniture for less several times and looked around for cheaper prices and i couldn't find any cheaper! So it looked like they were a good company...not pushy at all. Usually when i go in there I deal with this really nice lady, she was blonde...thats all i rememeber about her...i talked to her several times...but the very last time I came into the furniture store, when i was ready to actually seal the deal and buy the couch she was busy financing another couple, so this girl Michelle was the one that was going to handle my purchase...For one she was sooo rude, then she wanted me to finance and i said no...what for and then she wanted me to purchase something more...i simply told her i was paying cash and the couch i picked was within my budget! Im Poor, lol! They think everyones made of money! so I bought it...she told me it would be ready in a 3-4 business days... i told her i was not moving into my apartment until 3/01/2009 which would be a 2 weeks from the purchase date could i pick it up then...she said yes it would be ready! well i call 2 weeks later and its not ready, something happened...they said the truck would be in a week from the time i called...Im like okay well she told me it would only be 3-4 business days from the time i ordered it, they said ( the warehouse) well it says on your order invoice to allow up to 3 weeks, well on my copy it doesnt say anything, its left blank...Shady, so I call Michelle and she says well it will take about another two weeks, and im like well the warehouse dept said a week...she said "nope" and im like so you expect me to sit on my living room floor and watch tv and she laughed and said well its not that bad... she said let me call you back...ive called for a week straight and she ignored my calls, then finally I decided to call one day on 3/10 and it was in...no calls telling me it was in, Nothing...so almost a month! They are ###! They are rude and they could care less as long as they sold it...you could wait a year for all they care! Well everyone have a great day, im sure you got confussed with my story...lol imagine how i felt... :(

I totally agree with all these complaints. I just wish I would have looked into the complaints/comments before purchasing. We got the run around about furniture not being in stock and then once we did finally find the furniture we wanted the ONLY end tables we wanted just happened to be the only ones that were ONLY sold in a SET .. not individually. Then after completing the paperwork we were told to stay by the phone because the delivery would be the next day .. that didn't happen ... we ended up taking off TWO extra days from work to be home for the deliveries ... because HALF of the furniture was delivered and then the rest about 3 weeks later.

We never received the first bill and when we called about it we were told that the statements went out late ... this was UNTRUE! When we finally received the statement it had our last Name spelled incorrectly and OUR ADDRESS incorrect! That same day we received the bill we got 4 phone calls from collectors wanting to know where their money was! You can understand how upset we were .. and these financial institutions agreed with us ... but the late charge was NOT removed!

I work in a very large company and I've been trying to spread the word about this company before it has to happen to anyone else!

01-22-08

Yes, I totally agree!

I just made the mistake of purchasing a couch from "mor furniture for less", on 01-09-08.

The one they delivered is junk and nowhere near the quality of the one we saw in the showroom.
It took me the good part of an hour to get a hold of anyone, (since it is impossible to call the showroom directly).

I just called their warranty center and supposedly they are setting up a service appointment for me.
By the way, they have a "Non Refund" policy in the fine print that they never mentioned to my wife or myself.

I am really pissed and out $836.20.

Take my advice, never do business with them. They more crooked that a barrel of shakes.

I totally agree 100% . That idiot Terry they made the manager at the Mor Furniture in Kent must have been a HS drop out. She was so unprofessional. They gave us damaged goods and specifically told us "ALL PRODUCTS COME DAMAGED TO THEM AND IT HAS TO BE REPAIRED ONE WAY OR ANOTHER"... DO NOT BUY FROM MORE. I have reported them to the better BBB. I've turned the story over to Komo for news. I will do everything I can to get the word out, that MOR FURNITURE is a dishonest company.