Money Network Financial / EverywherePaycard.com
Reviews and Complaints

My card has been on hold thru money network since January. I've done everything they have asked for and they are still refusing to unhold my money. I have a 9 month old son who I need to provide for as well as bill that need to be paid for, I've been struggling with them and they are no help, they only say, sorry for the inconvenience" and tell me they never received my fax over and over. This is really frustrating and I don't know what else to do. I can't even transfer my money off my card to access it but they sure can charge me a maintenance charge for not using it when it's because of them that I cannot use it.

Every week for the last three weeks I have been getting money taking off my card that I have not done myself or anything. I am tired of it and if it keeps happening and you guys can't get better with customer service then I am going to go to corporate. I work hard for my money and will not keep letting this happen it's really frustrating and isn't right. But Every time I try to fix this and talk to someone you can't ever get a hold of anyone.

I had my husband go to the ATM with my money network card and withdrawal $120 dollars off of the card the ATM machine never dispensed the money but it was taken off of my card and I had to file a dispute against the charge and they told me it would be 3-5 business days well the days have passed and still haven't seen anything so I called the manager of the dispute department and they stated it wasn't anything they can do so they pretty much robbed my money and they hang up the phone on me their names is Steve at extension 22103 and Robert at 25001 they are very rude and unprofessional.

I spoke to a man who said his name was Rain, he refused to give his last name but said his ipn number is 2420205, he refused to put me through to someone higher up then him. I gave him my social security number and last known address to verify who I was so that i could change my address in the system so i can order a new card since mine is damaged and he kept insisting he needed my last paycheck information. I told him the date and how much and he kept insisting I was wrong and i kept trying to tell him i dont get paystubs everything goes straight to my money network card. I have been with money network for over a year and this is ridiculous. If the issue isnt corrected I would like to switch service providers in which I receive my income.

I was charged $103 for Amazon prime and I never paid for that nor do I even have an account with them or want one with them. I never set anything up for Amazon prime, and I am in Texas right which is pretty far from my home and am very inconvenienced by this unauthorized transaction. I was just wondering if you could figure it out and somehow get my money back and find whoever has my info. Thank you.

I haven't been able to access my hard earned money for about three weeks and it really sucks because I work hard to get my money yet here is an issue ooooing up even if I have sent my personal information more than three times. This company lacks professionalism and customer service is trash and repetitive. It's like they only have two workers answering the phones

To whom it may concern, Once again the website and app has crashed and is continuously stating that there is "no internet connection ". When of coarse there is. This is a disturbing reaccuring problem I am hoping you can soon find the the solution to. Falsely putting blame on the internet connection is very frustrating to your customers. Thank You. Sincerely, Vicky scogin

My son's card was stolen, he cancelled it but yet the next day 1500.00 was transferred to another account, how is that possible? Then he gets a letter stating there was no error & the case is closed, someone needs to be retrained at this company because it doesn't take a blind man this long to see & fix the problem. There's some issues within this company obviously as I read all the complaints, but don't think for once this case is closed because I'm going to get an investigator to investigate you and see where all this money is going!

This company sends an e-mail that thanks you for requesting a card, and then informs that a card is on the way:

The "[protected]@moneynetwork.com" is invalid.

The message reads::

Welcome!

Thank you for requesting a Money Network® Visa Prepaid Card. Here's what happens next:

1. Your Card will arrive via US Postal Service at the mailing address you provided within 7 - 10 business days.
2. Activate your Card.
3. Once your Card is activated, create a user ID and password to check your balance, transaction history, pay bills online and more. You can set up your user ID and password in one of two ways:
. Download our Money Network mobile app available on the App Store and Google Play
. Visit https://prepaid.moneynetwork.com and click on 'Log in'
4. Read the Quick Start guide included with your Money Network Card to learn more about all its uses and benefits.

If you do not receive your Card within 7 - 10 business days from the date of this email, please contact Money Network Customer Service at [protected] (do not reply to this email).

Thank you for choosing Money Network!

Sincerely,

The Money Network Team

The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify First Data immediately by replying to this message and deleting it from your computer.

Money Network Financial, LLC
A First Data Company GH-52
5565 Glenridge Connector, N.E.
Atlanta, Georgia 30342

In may 20 2017 I received two unauthorized transactions from a Walmart.com that total the amount of 540.00 I called for a despute but my despute got denied it's been almost a month I been trying to get a hold of Stephanie and Steve and no luck I'm stressing out because I have a past due car payment that I cannot pay yet I went to a BOA but they could not help me do to money network is not part of them please I need my money

I am in Florida and today there are 6 charges on my money network account from a Macy's in New York City that I did not purchase or use my card for. It totaled 789.32 dollars. I called and spoke with a rep and she informed me there is nothing you can do until the transactions are not pending. How is that possible? The money was from my school refund on to your money network card and I am a victim of identity theft. How can I get this resolved asap?

Withholding my money for no valid reason. There is a small balance on the card issued by my employer and they have my account frozen for no reason. They have asked for personal confidential information which I have provided (at a cost of $3 to me) but they continue to refuse to release what's left on my account. They have also deducted unreasonable service charges from my account.

$209.95 was taken off my card on June 21 2017 without my authorization.. I called & have been getting the run around about getting my money refunded to my card.. it shouldn't take 60days to refund my money to me & then they gave me a fraudulent email address to submit my complaint to.. today is June 29th & I still haven't received my money or the transaction dispute form.. they know exactly who done it but still claiming to need proof & more time to investigate

My name is tameka mccall i've been trying to reach u guys obtaining my account someone has tooken 39.95 off my account yesterday june 24, 2017.. my last four digits of my card number that they took it off of is 0040 and i need my 39.95 back please...i just need my money back thats all...and the place that took my money i had called them and they said they have a no refund policy and thats crazy because this is not the first time someone has tooken money off my account and im getting really frustrated because they taking my light bill money and i need my money back so i can pay my bills! Please and thank u!

I submitted a claim from when I was in the hospital. I submitting supporting documents from the hospital. It was still denied. I am a single mom with a failed kidney. I clearly could have not done it. I was hospitalized. Still they denied it. I regret not using a bank. This company is just as responsible as the thief they are participants in the fraud. I am in contact with KHOU and Night Line producer. I have started a petition for college campuses in Houston to not use Money Network. Also campaigns on social media. I will tell every news stations who wants and interview how you all stole from me. While I was sick and did nothing to correct the situation. Hopefully nobody uses this card. Because this company is not for the customer. They aid in fraud. The managers are rude and nasty. The investigators are not good. I have a Loss Prevention backgroud I'm embarrassed to know yall have such a department. Dispute department is a joke. This company isnt a bank they are a institution who uses fees to steal money and impersonate a true bank.

I check into a hotel in on 06/09/2017 for my birthday getaway. .So we get into the room and it was not what we thought.The night clerk said that she didn't charge my money network card and the funds should be on there, not all I had 2. on my card and 300 miles away from home. So I called money network they said go to merchant and have them fax the nessary documents needed to get my money back so I could get home, so I did. Well needless that wasn't the outcome, I told them I was stranded with 2.00 in my account and 300 miles away from home. They said well in 1 business day you should have your full refund so here's today 06/12/2017 with no resolve they keep pushing it off on the merchant but they have done what they were required by money network. I hate that I even got this card through my employer, the customer service representatives don't understand you or can barely speak English. I'm just out done

so an atm a month ago charged my account without giving me me cash in return 460.00 to be exact..first i went to the bank of the atm they said call money net, so i did, . i was told wait 24 hour, wastold the computer says atm didnt give cash called 24hrs later they said up to 3 biz days so after a holiday weekend 5 days later called and was then told go to the bank they will refund your money, go to the bank atm company agreed no cash from atm, so now all 3 agree i got no money, they cant help its not there accont.. so called again.. was told file dispute, if emailed, will be refunded as soon as email is recieved . 3 days later called again, the supervisor says oh you need to update your address because your moving, ok no biggie, also wait 10 biz days tops, no exact time but within 2 weeks youll have your money, called today, no i have to wait one more week for new dispute form because she made me change my address, the wait another week for it to make it back to money net, then another 2 weeks for a decision.

all i want is the money owed to me from my paycheck, thats my hard earned money, i did nothing i should not be punished and have to go threw all this for money owed to me from a company when ALL there computers state that the atm didnt give me any money... i need legal help

My employer deposited $172.93 on to my card on May 25, 2017 today I'm checking my account and it says I have $29.46. Between May 25, 2017 and today June 5, 2017 I have made $72.87 in transactions that should leave me with a total of $100.06 in my account on top of the pre existing money that was already on my account from the previous deposit from my employer. My question is, where is the remaining $70.60+ that should on my card? Is there a system malfunction with the app or am I getting robbed by your company? May I add this is not the first time this has happened. I've called customer service and I get an automated response saying you're having technical difficulties. I need answers, so I'll be waiting for your response.

I've tried a thousand time it seems to try and verify my email and phone number so I can move to the next step. However, every time I try, it says try again. I'm extremely unhappy, unsatisfied, disappointed, and all of the above because I can't see what's going on with my card period. I would like to get some help if possible. Please make improvements to your app or do a check up on it because it's disfunctional.

I have a old card but it got hacked. I called & got it figured out. But they won't deactivate it. I got my new card sent it but the app it won't let me sign it with my new sign in. It won't let me verify my email or number. I've tried it for several days and it says I can't do it at this time please try again. It's irritating me be cause I don't want all that money sitting on my card.