unspecified conditions
I was hired for day employment for a retail company during Black Friday. I was not made aware by said company that I would recieve my check on a pay card till after I had signed on for that day. I received a total of around $96 for that work (November 2009). I decided to save the money for a rainy day considering the exp. date on the card was in 2011. Recently, I decided to use this card; however, I noticed that I had lost money from the account (down to $87). I called the customer service who, as mentioned in prior complaints on here, constantly said "I'm sorry, Im sorry". It turns out that, according to this said rep., that the card was "upgraded" by the employed I worked a day for. Due to this, they started to charge a 2.95/month fee (she saids around April).
Because of this I decided that instead of transfering the remaining funds to my bank account (I dont trust them) I would use the $7 and some change for gas and then the rest I'd pull from an ATM. However, after trying to remove the final $80, I was told I didn't have the funds to do such a thing (though I had just taken a balance inquiry to ensure this). After this, I took out $60 instead and found that I only had $15.50 left (another $4.50 had "disappeared"). After this, I called customer service to close my account; an account that now had $1 balance since I decided to put $14.50 in gas ( couldn't put the whole total for some reason). Even though I told the rep. I wanted to close my account he ran through the same spill as the prior rep. He also told me that if I wanted to close the account I needed to either fax them a letter (money since I dont HAVE a fax), talk to my former employer or allow 90 days to pass without any activity for the account to close (30 days if there is a zero balance).
The problem is that if I was to allow 90 days to pass there was no promise of the 2.95 service fee being discontinued; thus, there is a risk of being overdrawn by them with just a dollar in the account. Even though I told the rep. this he continued to force the 90 days down my throat until he finally gave way and assured I wouldn't be overdrawn. Regardless, I have went to the former employer who has told me they will talk to their payroll about canceling the account.
What is more disturbing is the fact I recieved NO contact via email or letter from this company about this change in my account. Most banking establishments I have dealt with in general will TELL you of such changes regardless of if it is in the "shield" known as the Terms and Conditions. Regardless, they themselves have not followed their own rules. This is due to the terms saying that this "upgrade" was by the employer; this change was by Money Network themseves. According to their Terms and Conditions it seems that this change occurs upon termination or 30 days of inactive deposits by the employer. However, the recent changes to this account that was opened in November-December occured in April. So, several months passed with no activity as well as since I worked for the employer without ANY changes to my account; thus, no fees till recently. Though the ATM fees are clearly listed, they are also influenced by this change in the account as well.
Such business pratices are the ### of the Earth. At the very least, I would have liked to know that changes were made to my account regardless of who made them. I will be sure to speak negatively about this company to anyone in the future. If I am unlucky enough to deal with them in terms of pay or whatever again, I will be sure to use that money for Gas (which did not cause any problems).
Thank you and here's hoping this helps.
The complaint has been investigated and resolved to the customer’s satisfaction.
mn is not giving me my $
I get paid every Friday. On the seventeenth I went to with drawl all my $ at once (to avoid their fees) and to more importantly go pay my bills. The ATM wouldn't let me with drawl the money. So i call them and could hardly understand one word they said. They ended up telling me I had all these charges that I hadn't made.I Still had my card though! So, they say 7-10 days and the money will be back on there. In the mean time a dispute dept. sends me something to send back in which I end up paying over ten$ to fax! And it's not even all the charges that I should be getting reimbursed for! After 10 business days $ is still not on my card, I call them again and they say another 7-10 business days from when I faxed it. Still waiting along with my bills! and these charges are from another state!
dealing with the same issue, ssdi paid this account even tho it was a user account/closed. meta bank won't give my money back and disputing did nothing. these [censored] need to be out of business
Money network is not giving us are money they will not release funds lady we talk to changes here name every time we call we are very unsatisfied she was rude and hung up the phone last time we called. After we answer all the questions she finds another excuse not to give us are money that’s all we need.
Business like this don't care because they lose one member and gain another one maybe every second, but if we work together' make a wave and continue to push the issue company's like this should be allowed to get away with things like this, we hard working taxpaying people who would like to obtain there money at will not speaking when you need your bills paid I am going to push this issue I hope if your read this do your part as well unless you love or fan of the treatment of your own money im starting a anti-money network page and I will be back for details on that but this should keep carrying on in such manners
same issue I'm now dealing with fed banking commission and my human resources dept to fix this issue this company is a sham and i will get them shut down getting jerked for my hard earned money in this economy is disgraceful
undisbursed money from atm
Went to withdraw money from ATM. Got slip saying "transaction not completed, try again." Tried again and machine said "insufficient funds." Called Money Network for balance on account. Money was deducted account but money was not disbursed through the ATM. Called Money Network to file complaint and they instructed me to use website to file complaint. Called Money Network again as could not find form for complaint. I was told that there was no form but to fax information to them to start the process of returning money to my account. Was told earlier in the day it would take 7-10 business days to return the money to me. No one wanted to take responsibility for this action and was treated very rudely and without understanding.
Penelope Martin
Working for Sperion in Minneapolis, MN
[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I very much done with Money Network there very unprofessional within handling complaint and there distribution of cards. I was told by 3 customer service rep Bryan, Curz and Ash 3 supervisor Karmi, Rouuen and Edward that I would have my new card within a matter of 2 to 3 business days this has been going on for now 8 business days as of today I was also told that I would be able to call in and get a Fed Ex tracking number which was never provided it is now a day past my pay day my car note is due as well as my rent I'm a single mother of two with no other income. I didn't get and apology and expedited shipping offer. They expressed no concern for my personal matters in which wasn't my error so now I will have to pay late fee due to there mishandling of my account. I will be cancelling this joke of a card whenever I get my money!
false information/inability it access funds
I work for a company that requires that you be paid in a "paper-less" fashion. I do not have a checking account so I opted for the ADP Total Pay Card. I received the card 26hrs prior to filing this complaint. Since then I have tried of 30 times to activate my card, at which point I am disconnected with because they "are experiencing technical difficulties"...
Read full review of Money Network Financial / EverywherePaycard.com and 32 commentswon't release my money
My pay went on this "money network check acct. " for about 3 months. I didn't use the card because of a transaction fee to withdraw my money using the card. I waited until all my money was done going on the card so i could withdraw all with one check. A few months went by and when i called to find out the total, they said that the account had a hold on it. To release this hold i had to fax my ss card and a license. I did this. Then i called and they said i had to fax them a copy of my passport because of the "patriot act". I am 17 and don't have a passport. I was then told i needed to give them a school id or a credit card. So again i faxed my license and a credit card. When i called back they said they never received this. Now i have faxed to them all three, license, credit card and ss card. Now they have said that my address is different on my license then it is on their file. So they cant release my money again. Even my district manager called and got the run around. Now what do i do. They owe me three months pay!
The complaint has been investigated and resolved to the customer’s satisfaction.
4 days i have tried to set up an online account so i can transfer funds to my bank. Depending on how the app feels. It gets stuck on stupid. You answer the question and it bounces you back to same page. over and over. No one on the phone is much help at all. In the mean time what few atm's they have dose not cover the bills. Not all take cards.BS
Someone stoley identity and took nearly $400 from my account. They denied investigation and made me appeal. Claim pin used however card wallet. And I was at work.
Someone has my identity and I need money now. What can do help
They have pure stupid people working there .please people cancel youre money from here if there investigators our like there regular works youre money will be gone.
I was charged 1 to many times for a wages now advance on 05/17/2023. I only accepted 2 offers but was charged for 3 I did an advanced on 5/11/2023 and 5/14/2023. There was no 3 advanced
Someone stole my card and withdrew $120.76 at 4am on October 9, 2022 at the Arco on Monte Vista Ave, Turlock, ca 95382
I have a money network card account with my current employer. I also had one with my previous employer. I hadn't used the old account in 2 years and cut up the card. I recently received a letter saying money network was switching banks and would be issuing new cards.. I had not received my new card when it was time for them to deactivate the old card so I requested a new one. Before I received the one I ordered I found the one they sent me first. I set it up for direct deposit at my work. Well when pay day came around they said there was a hold on my account until I sent them something verifying my s.s. #. They said fax an i.d. and anything with my social on it. I couldn't find my s.s. card so they said a w-2 would suffice. They said it would be 2 business days for the update to hit. 3 days later they say they just received my documents and call back in 2 more days. Meanwhile I get the other card I ordered in the mail and notice it's a different account #. I activate this card with no issue but there's no money on it. Turns out the first card they sent was a replacement card for my previous employer account Wich I didn't even know was open. So I call them hoping the hold is lifted and they say they got my documents but I need to send a copy of my s.s. card Wich is lost. My employer calls them asking that they send my money back and the tell them the same thing. To me this makes no sense. I have one card account there with no hold. This account has the same name bday address as the other and has my s.s. # on file. Why make me verify all my info for one account but you let the other remain active. This is a scam. So many stories on here. I just hope I get my hard earned paycheck. Been over a week and I'm struggling. Any advice
A purchase was. Made for 60 dollars at walamart
I have been missing money out of my account every other week and i have no idea where it goes or how to find out where it has gone. And my account is at a balance of -.30 which i dont understand because theirs no way to overdraft on their if its debit which it is.
I am living in USA i am USA citizen, when i put my all details on this form money network not accept my new account application PLZ help me
https://prepaidcard.moneynetwork.com/gprportal/employee/enrollment.html?orgId=148 this URL working or not plz some one guide me
other wize i try other banks
Thanks
I ordered this product on July 3rd haven't received yet it says 7 to 10 day delivery. I waitedd 12 days and emailed them twice .I want my $12.95 refunded to my account . Order number was #111907. I have enclosed order confirmation . Ty
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Money Network Financial / EverywherePaycard.com Contacts
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Money Network Financial / EverywherePaycard.com phone numbers+1 (888) 913-0900+1 (888) 913-0900Click up if you have successfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number 0 0 users reported that they have successfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number Click down if you have unsuccessfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number 0 0 users reported that they have UNsuccessfully reached Money Network Financial / EverywherePaycard.com by calling +1 (888) 913-0900 phone number
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Money Network Financial / EverywherePaycard.com address5565 Glenridge Connector, N.E. Mail Stop GH-52, Atlanta, Georgia, 30342, United States
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Hate them
I tried to upgrade to a debit card. All that was upgraded was my monthly fee. What nobody told me when I upgraded was that they'd put a hold on my account until I faxed them photo ID and proof of address. I did that, multiple times. Then finally, they told me that they needed me to fax them an ID with an address on it, which I do not have. They've been charging me for an account I can't even access, and I only found out when I called them-- no letter or e-mail. I hate this company.
banks have inactivity limits. dont let your temper get the better of you. some banks have inactivity limits of just 2 weeks and then they charge you or change accounts type programming
moneynet has atleast 3 months. so just use the card once every 90 days.