Mobily Saudi Arabia review: 1001249800830080

My name is Mahammad Rafeek Abdulla. I have been using a Mobily WiFi connection for the past two years under Account No. 1001249800830080.

Approximately two months ago, I officially requested the cancellation of this service through Mobily customer care and the Mobily office. As instructed, I paid an amount of SAR 501, after which my outstanding balance was cleared and made zero.

After 10 days, I personally visited the Mobily office in Jubail to reconfirm the status. The Mobily representative confirmed that:

My due balance was zero, and

My Mobily WiFi service was fully disconnected.

However, last week, I unexpectedly received a new bill amounting to SAR 277.92, even though:

The WiFi service is not available, and

The connection was already disconnected and confirmed closed.

This billing is incorrect and unjustified. I kindly request you to investigate this issue immediately, cancel the wrongly generated bill, and ensure that no further charges are applied to my account.

Please find the attached documents for your reference and verification.

I request your prompt support to resolve this matter at the earliest.

Thank you for your cooperation.

View 0 more photos