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I purchased elife internet cinnection almost one month back when mobily team came to my house and made a big speech about its benefits and features, then unluckily i purchased the connection but uptill now the internet is not active at my home. I called many times to mobily customer service center but it seems they dont care about the issues their customer faces. They only had to sell their pathetic device which doesnt work. They also told me that your monthly bill starts after successful installation and upon signing the acceptance form. But uptill now neither internet is active nor i signed any acceptance form, but mobily theives have started my monthly bill.
Mobily is the worst service provider i have experienced in my life and i extremely discourage the people to buy internet service from mobily.
The complaint has been investigated and resolved to the customer’s satisfaction.
I subscribed mobily elife on Sep 15 2021. On Sep 7 2022, a mobily sales person came to my home. He said that your connection lines are worn out. He asked to subscribe the service again and they will replace wiring and modem free of cost. I categorically asked him several times, if I would have to sign another yearly contract, and he assured me that there will be no further one year restriction. He said that I will get two months free service after 2 payments of monthly subscription fee.
When the technicians came to install the service, they said wiring was perfectly fine and there was no need to replace it. Later I came to know that I had to abide by one year contract for the next year. I also learned that there was no free months.
After one month I received two bills of SAR 287.5. one for first contract and one for the new contract. Then I came to know that he made the new contract but did not cancel the first one. By the time I cancelled the first contract, mobily sent me another bill of 144 riyal for some extra days.
Since then, I have been calling mobily customer service several times and lodged complaints, however, they have not returned the extra amount they charged me and not responded to my complains. They are just a bunch of cheaters.
Worst ever wifi broadband connection 😔 pathetic... Sales person can do anything to selling the worst product they have... Telling offer offer offer and at the end no offer. ... [censored] broadband...
If anyone has a problem with Mobily like all of us, just give them two or three calls and if your problem was not solved go online and raise an official complain to CITC on the following link
https://portalservices.citc.gov.sa/E-Services/Complaint/LandingScreen.aspx
After a full week of visiting them and 10 phone calls, it was the only way they have acknowledged i exist and actually fix my problem.
ATTENTION: ALL MOBILY FIBER LINE e-Life USERS:
Last year I signed a yearly contract with Mobily and purchased an e-Life package (of probably 8Mbps speed) @ SRs 95/- per month. The service went fine throughout the year. at the end of the year once again Mobily sales person was at my door again with a new yearly package of even more faster speed at a reasonable rate. As I have a 4K Smart TV, I really needed a faster internet speed so accepted the offer and signed the new contract i-e 25Mbps @ SRs. 209/- per month. The modem was changed and new system installed. Later they told me to visit the Mobily office next day and get the previous package deactivated else you will keep on receiving bill for the previous service aswell (If not deactivated/ unsubscribed).
When I visited the Mobily office and gave them my billing account number they asked me to pay an amount of above SR 700 (probably SRs 780/-) in order to get the service Unsubscribed/ Deactivated. This was quite shocking for me. On inquiring the reasons for this I was told that the previous package BY DEFAULT is set on AUTO-RENEWAL. At the end of the contract period of one year, it is now automatically renewed for the next year @ SR 180/- per month. So now you will have to pay an amount of minimum 4 (or 6) months in full to get it unsubscribed else every month SR 180/- will keep on adding up to your account and at the time of Final Exit you will have to clear all dues even if they are in thousands.
My question was that 'WHY I WAS NOT TOLD ABOUT THIS DEFAULT SETTING AT THE TIME OF SIGNING THE CONTRACT or WHY BY DEFAULT THIS SETTING IS SET TO AUTO-RENEWAL?" They had no answer for that. To me not only its a CHEATING with the customer but also against the RULES OF ISLAM. So all my brothers who are using e-life package must disable the Auto-Renewal option minimum a month before the expiry of the contract. I am still trying to find the Auto-Renewal Deactivation option in settings but not yet successful. Lets hope I find it and will share that with others aswell; if successful.
Any of my brothers if already know about that, kindly share here for the benefits of others. Jazzak Allah Khair.
I have been using mobily E-life service for the last 4 months, and i have to shift my flat from one loaction to a near location about 500 meters. And I am subscribed to 25mbps package. Even the speed is not off that great of STC DSL, (Please note i have been using STC DSL before and i was unfortunate that I was flattered with the Glorified talking of Mobiliy sales man.
So now i need to shift my location and called their customer service to shift, for which they give me a strange option.
they are demanding SAR 600 (whereas i got all the devices with me), need to put some cables only.
Now I am too much frustrated with their service and appeals to all please don't use this service, it simply not worth for it.
Now I appologise for disconnecting my previous service. Anyway I going to disconnect this service. My email (shajibrahim@gmail.com)
I have been using eLife Internet service from Mobily, on the 11th December 2015 started facing problem with RED alarm light on the MODEM and NO internet service, I promptly lodge a complain # 1-[protected], six (6) days have since passed and my problem is not yet solved, I call the support multiple times daily without any result.
I want the contact number of any support person in Mobily Elife Installation Team, Balad. Unfortunately I missed the number of one Mr. Abhas, who came for installation first time. Incase any elife customers from jeddah who have any support person number, please send it to shafeer@nucoreindia.com
FRUSTRATED with Mobily support services
I have elife fiber optic internet(Serial Number [protected]) and it is working well.
in my apartment, there is one more guy got new elife connection where mobily team came and while giving connection
..they damaged my cable(outside), cable got cut.
i raised a request with mobily. after 1 week mobily person came and did cable joint with tape. But on the same
day..it got cut again
i raised a request again for a new cable, after 1 week the same mobily person called and said he don't have new
cable..it may take 2 days, or 20 days or 2 months or more to get new cable.
this is very strange answer..DONT mobily have cable?
i called customer care 4 to 5 times ...but till now issue is not resolved
FROM more than 1 month I DONT have internet...
I totally frustrated with mobily support services
even yesterday i called again customer care ...still not resolved..
I had no issues when I subscribed to Mobily e-life last
year. Their salesmen were very persuasive and the fiber optic's speed was very
encouraging. I availed of their promotion and got the 25 mbps package.
Installation was done after a few days.
Their installation was a little sloppy and amateurish because they used
a very thick outer plastic tubing that encased the optical fiber cable which
was very thin. I was the only subscriber
in my building so most of it was only air.
They snaked the cable around the fence under the ground and around the
building in order to get inside the house.
It was wasteful in my opinion because they could have planned their
methods better to make it more safe and secure. Now after one year, the tubes
are all cracked and broken due to the heat and the fiber optic cables are
exposed to the elements and in danger of wear and breakage. I am afraid that
anytime now my service will be cut because somebody accidentally tripped on the
wire on the ground or somebody vandalized the cable. I reported the matter to e-life in Mobily
main office on Thalia St. but no one came to my house, not even a call or SMS.
This was more than 6 months ago.
Now 2 weeks ago just before Eid holiday I have been having a
headache in renewing my service because it was cut after I failed to pay on
time after one week because they did not remind me about it by e-mail or SMS
which they normally do. I immediately paid
SR 1490 for another 6 months and was told to wait for a call and a visit in 2-3
days. Nothing happened. No call. No SMS.
No visit. No nothing. Imagine being stuck in Jeddah with no internet at home
during the Eid holidays. So I racked up a huge bill in my iPhone postpaid
account using the 4G service in order to browse the internet. I have visited Mobily 4 times already and each
time I was given assurance that an e-mail was sent and someone would call. Their staff manning the counters tried to do
their job but were not very convincing with their replies. On my fourth visit
yesterday I was very annoyed, frustrated and talked to their manager. I asked
to cancel the service and requested for a refund of my money. However I was informed I had to wait till end of the
month (another two weeks). Mobily e-life internet speed is great but their after
sales service and support really sucks.
Very unprofessional service considering the size and stature of a company
like Mobily. It seems that they were not prepared to handle maintenance and
support issues after installation.
Once I get my money God willing, I will go back to the old
reliable STC DSL. I have since regretted cancelling that service.
eLife service is getting worst with the time.
my elife net is not coming since i week plzzzzzzzzzz help me i register complaint many times nobody comes to me my iqama#[protected] .cell#[protected]
i am facing the same issue bought mobily e-life on 1st April still no Internet access it has been 1 week now daily i use to call the customer care regarding this their only answer is they will for forward the issue to the mobily e-life techinican made a bad choice od choosing mobily e-life,
I have the same experience from mobily
2 appointment schedules but they did not come. Almost three weeks since I bought the elife fiber package with router.
see my post
http://www.expat-blog.com/forum/viewtopic.php?id=257941
Sorry, for saying that, but I think that you are complaining too much. such problems has to be solved with rationale .Go to the company and fix your problem and I don't think you will have any problem about this.
I believe that we need to support any new technology in our country rather than chasing opportunity to shut it down.
Always try to give your comments to build up not to destruct things.
thanks for all
Mobily is a company of cheats & thieves! Happens to every Mobily customer stupid enough to sign up with them. Rationale? About what? How can you rationalize this kind of service? You are part of the problem. People like you are deluded and stupid. Use logic and know your facts before you start posting dumb comments.
I wish I had read this before I signed up in January! It took a month to install and since having it installed I had 4 days of service before I lost internet connectivity with the LOS light blinking red. Numerous calls have failed to gain any help whatsoever, and the call centre staff are pathetic and can only read from a prepared script! My requests to speak to a supervisor both ended in my being cut off. My advice to anyone thinking about buying elife is AVOID IT! They are a rip off with ZERO service.