The complaint has been investigated and
resolved to the customer's satisfactionResolved MMA One Stop Shop — Incorrect Product Description, will not admit/fix
resolved to the customer's satisfaction
The business seller, MMA One Stop Shop, sells MMA gear on marketplace sites such as Amazon and eBay. One of their items, a set of boxing workout DVDs, were listed as "Boxing Workout DVDs, 2", on Amazon. Underneath you could choose '1' or '2'. However, selecting either of these numbers does nothing except change a variable called 'size' on the page, which does nothing. No price change, no image change (the product images do not even match the product so you cannot compare). The product description then lists what each DVD contains.
The problem lies here that the title specifies 2 DVDs (DVD in the plural sense, and the actual number identifying 2), and there is no where on the page that suggests otherwise. So I order the set, cause I want to save an additional $7 then buying each one separate, and instead I get one DVD case, which I opened thinking there would be 2 inside. Nope. After contacting them quite a few times, they are unable to comprehend how poor their product description is of this item. After even notifying them of this problem in the first email and asking for just half the refund and return of the disc (as I would of never bought just one from them because they are charging more for one disc compared to other vendors), they will not help in any way, even after ADMITTING their product description was posted incorrectly. In one of their following emails after changing the page, they stated that 'they hire someone for posting the products' and do not admit it is their fault. I'm sorry, but in order for someone to post a product for you, you still need to give them all the information and then you have to review it, which means you are still responsible.
So after admitting it was wrong and then stating they didn't do it, this is one horrible company. They then changed the page, but fortunate for me I saved the web page in its original form, and am currently in a dispute with Amazon over it. Hopefully I win, but either way I want this story at least to be released out on the web in hopes it'll make someone aware of the type of ethics this business has.