Microsoft
Reviews and Complaints

Sometimes people do not appreciate how easy life is with Windows, propably with time go, someone will make something like this. But why we have to wait? I learned about computers with Windows

It started with Microsoft Ver. 1 and now we all know it as, Windows 7.
Windows is a Computer Operating System created by Microsoft and it is the System we all know, but not all love. Windows is a very functional OS and has a lot more people using it than any other OS.

I gave Microsoft's five stars because they saved Tik Tok for billions of people that live in America and I'm so grateful that they bought tiktok and I'm so happy we're the best company ever you save Tik Tok you save kids happiness Heroes for just going to go crazy thank you guys so much you're literally the best!

Microsoft.com is where you go if you have a problem with your windows based PC or just want to see what the latest and greatest software Microsoft will be putting out to the public in the future or now. You can navigate the site pretty easily and everything is at your disposal. There is a bet that you need to find information about a Microsoft product this site is where to go.

I just have to offer the following review for Microsoft since I've been disappointed with them since Windows 7. I liked Windows 7 but 8 and 8.1 really sucked! This, of course, made me very wary of Windows 10. I finally decided that they couldn't possibly f___ it up more then 8 or 8.1 so I took the plunge! I upgraded to Windows 10 and I can't tell you how pleased I am with it. I should tell you that they allow you to easily return to the version of Windows you're upgrading from for a limited time if you don't like it. This should put your mind at ease if you're sitting on the fence. I don't like Metro as tiles are much slower navigating then the standard start menu. That, of course, is easily rectified by installing Classic Shell. Making Google your search engine and homepage is a breeze and removing Crapware is just as easy! Microsoft, we're friends again!

Stewart C. Hagerman

Member: American Mensa Society

It is odd that we are asked to "Buy American" and when we do, they provide difficult to understand accent customer service from abroad, particularly from India and African regions not because they are tech savvy, it's because labor is cheap!
When we have a problem or product issue and call your customer service line for help and guidance, we can't understand a word of what' most of your customer service agents try to say due to extremely and I mean extremely thick, distinct Indian accent which majority of your employees possess!
What's the matter Microsoft?
Don't you make enough money off of America and Canada Customers alone, in order to provide us with decent customer service that we could at least understand?! By that I mean a toll free number specifically designed for USA and Canadian customers or at least hire more people with light or a fair amount of accents to perform a phone job?! Don't get me wrong, I too have an accent this is not against accents it's against hard to understand accents performing the wrong jobs trying to guide people or the difficult accent to understand.
For God's sake every phone job that I have had before they Interviewed the prospect to ensure they have a good, strong phone voice, are with reasonable accent that everyone could understand!
An accent when subtle or understandable is beautiful but when you can't understand a word they say it becomes very frustrating.

When there is a problem and we get frustrated with your product or service, we don't need to call your customer service line Waits Too Long for someone to pick up and then get more frustrated while struggling to understand what advise the customer service is trying to give us!
I often get MORE Frustrated, hang up and redial/ wait a long time just hoping for someone with less accent would pick up so at least I can understand and BOOM! Another one, equally as annoying as the previous one picks up! If you want to give us good service start screening your phone
Operators in customer service area for a good phone quality voice, making sure they're understandable. That's all!
I bet you would not hire sales people with the thickest, hard to understand accents for the purpose of marketing your products! Won't you show the same courtesy to the people who have already spent hundreds or thousands on your products and need help and shouldn't get frustrated for calling your customer service line.
Hope someone from Microsoft was a decision maker would actually read this comment and take it seriously.

My son was locked out of his Microsoft XBox account for “suspicious activity” toward the end of 2023, and I have since been trying to get the account reactivated.

I went through the process of working with CDOC Case Management (who only reached out to me after I posted a complaint on another website, pissedconsumer.com, as my many requests through the official support portal on their website were ignored) and, after providing the representative with a 60 page document providing extensive evidence of ownership of the account, I was informed that they were satisfied that I had successfully demonstrated ownership of the account and, as such, the account was now unlocked.

Elated, I immediately tried to login to the account only to find that I was still unable to do so. I contacted the representative to inform her of the situation, and she sent me back through the same process that I had just gone through. I pointed out that I had just gone through that system, and that it was that system that had led me to my communications with her, and she simply redirected me back to the beginning yet again.

I requested a phone call, and she responded to say that a phone call would be possible (her exact words were as follows: “We can arrange a phone call if you want”). When I responded to accept her offer of a call, she responded with an email stating that my case is now closed and that I would need to restart the process to get any additional help.

I have since emailed her three times pointing out 1) that I have already gone through that process with her, and 2) that she offered me a phone call in the email right before the one in which she stated that the case was closed and no further help is available. I have not received a response to any of those messages. I need help with this issue. I am beyond frustrated with what has been an unnecessarily long, complex, and burdensome process.

In total, I have lost approximately $4000.

On the chance that Microsoft looks at these reviews (a chance that I believe is quite high as the company has only every reached out to me in response to unfavorable reviews I have posted online), I have added the relevant case information should they decide to reach out to me:

Microsoft Case Information Numbers:

Service Request #: [protected]

SIR19276734

My name is Deborah Derivas I own the internet and everything internet it is a medical patent. I do not want Outlook to be standard I want spell check, stop the transfer or include spell check. That is direct order you may not make changes to my patents without my approval and that applies universally. The computer and internet are mine and you will not infringe on my patent at all under any circumstances period.

DEBORAH ELAINE DERIVAS, MBA> PHD JD AND MD MANY SCIENTIFIC PHDS AND PATENTS

They lock me out of my account, give no reason why, only thing I can think of is because I webcam for a living. I am paying for Microsoft 365 personal every month and I couldn’t cancel it cause I am locked iout of my account. Won’t give me a live person to tell this too, they have a robot telling me to log into my account for customer service, it’s a joke, they want to filter the internet, make believe porn is not on there.

If I could give a zero star, I would of chosen it.

About a month ago my Huawei P30 lite did an Android update. After the update, my sons games didn't want to work. So after a lot of research I found out that the games where no longer compatible with the latest Android version. The most common solution was to do a Roll back to the Previous version of Android. The only thing I did not know at the time was that a Roll back actually meant a whole new fresh installation and that my phone will be wiped. At the time I did not know that I needed my gmail password to set up the phone again. For more than 10 years I have been using the same 2 email accounts to recover a password. I used gmail to recover my Hotmail and Hotmail to recover gmail. Unfortunately I didnt know this and then my phone was locked. In the past, whenever I did a factory reset on any of my Android devices it was resetting the phone to its original factory state. Now, because of all the phone theft, google thought they where very clever and introduced a security measure. If you reset your phone, the only way to get back into it, is to use the last gmail account password that was linked to the device. So that was it, my phone was blocked. It costed me to take it to the local cellphone shop to get that rubbish removed. After sitting without my phone for 2 weeks, I got it back. But now I sit and I dont know what the 2 password are. I have tried contacting microsoft about it, but microsoft is completely useless! They want money to help me to get my account back. When I told them I wont pay for someone to make a few clicks, microsofts call centre agent came up with the lie and said that they cant help me and that I must recover my password with the forget password option. This I have tried over and over and over until I was blue in the face. Every time microsofts stupid bot told me that unfortunately I havent given them enough information to prove it my account. I told the [censored]s by microsoft that my hotmail account has been linked to my facebook profile for more than a decade and common sense dictates that if I was able to link it to my facebook profile, I should of had access to the hotmail account to be able to link it to my facebook account. BUT like all big companies, microsofts greed always wins and they are not interrested in helping people. I really wish there was alternatives to microsoft and google. These companies buy up everyones ideas and small tech companies and add it to their umbrella of GREED! They cant write their own software, so they buy up small companies. Then they automate everything because they are too cowardly to talk to the public. They can spy on everyone, like criminals in the night, but they have no backbones to listen to the people who are forced to use their software, because there is currently no alternatives. They have the whole world in a choke hold, forcing everyone to use their software, FULL OF SPYWARE, and no one can do anything to take them on, because of their billion dollar company status. YOU SUCK GOOGLE AND MICROSOFT!

I have also exhausted all the same options with trying to retrieve my gmail password, but was not able to. In more than a decade, when I migrated from one phone to another phone, I used the 2 accounts to retrieve the passwords and then linked them again to the new phones. You suck Google! Changing security features and then not making it public. I am sure a lot of people has lost accounts this way.

The main reason why I am so upset is because I have 4 children who I love very much and all of their birth videos and photo's was linked to my google picture account, which was linked to gmail. Everyone says upload your unreplaceable pictures to the cloud to keep them save. NOW MY IRREPLACEABLE PICTURE OF MY CHILDRENS LIVES IS LOST IN THE CLOUDS! Neither microsoft nor google is willing to help. GREED is the only fuel for them and I wont pay some [censored] to make a few clicks with his mouse to send me a link to reset my password.

Last year in November and December, both my wife and I lost our jobs. We where retrenched and I was home until middle May 2021. My wife is still at home and we are really struggling to get her a job. There is just no new jobs. We lost our car after making 3 years of payments. Our water was cut off by the municipality. My children had to eat maize meal porridge for 6 months. Now that I found a job and we are trying to recover from this massive knock in life, microsoft just wants to rip me off even more. I understand that it is not their fault that I can not get into my account, but they are just not willing to help. The same for Google. Atleast I was able to get hold of microsoft. After searching for email addresses, I found a few media email addresses and I started sending multiple emails in the hope that one of them will send it to someone who can help. Microsoft eventually called me from texas and said sorry, we cant help. GREED is our friend and we dont give a hoot if you cant get into your account.

I have not tried to send out so many emails with google, because I cannot find any email addresses to send anything to. But I am sure that even if I was able to contact google, they will also be just as motivated by GREED, and wont help. So I have desided to take this to the internet and blast it all over the internet. If they wont help me, I will post this message on every forum and complaints page I can find. I dont have a lot of hobbies and will make this my new hobby. Even If it takes me 10 years to create the awareness on google and microsofts GREED!

I recently was asked to change my password and they were supposed to send a code which never arrived. My account was then blocked. I have now filled in 15 recovery forms which are rejected within seconds of being sent. There is no one to speak to on the phone. I have used the chat online service five times and given false promises. I have now written to the headquarters and once more I have been ignored. I have emails from my late mother which I can no longer access. My mental health is suffering and no one will contact me.

The agents from microsoft sales and orders they are not answering on my question related and regarding to the xbox console and controller they are ignoring me. One agent does transfers me to the another agent and the chat are left empty with nobody in it. They are not replaying and respoding back to me.

I do treat well and do respect when they are not to me.

I am locked out of my personal email account. I have entered all the information that I have to hand - INCLUDING THE ONLY PASSWORD that I ever ued on that email address. STILL I AM LOCKED OUT>

My email is:

[protected]@outlook.com

AND I keep getting these problems when wither

WINDOWS updates

or Microsoft Edge Security or DEFENDER over-rides my purchased NORTON 360 during an update.

I am now locked out of all important communications to all my business and other contacts (AGAIN!)

I also need to retrieve my older email of 20 years:

[protected]@hotmail.com

Which was similarly locked out during lockdown when I could not recall a password and EVEN though I filled in several contacts and subject lines. THIS SYSTEM IS RIDICULOUS and worse than communications 100 years ago. YOU NEED TO MAKE IT EASIER TO SPEAK TO A HUMAN BEING and meet one locally in person in order to stop crashing people's human communications.

There are so many complaints I have regarding all things Microsoft I'm positive I'll forget some of them.

1. Microsoft's slow performance starts each workday out with frustration! It sets the tone for the rest of my experience on my work computer, and today I'm FINALLY venting my frustration.

2. All Microsoft Office programs take up to 30 seconds to open and sometimes close. It's ridiculous. Doesn't matter what computer I'm on, it's always slow, and that strikes me as "ridiculous" because it was always fast for the first 28 years it operated.

3. Even the MSN news screen sucks! It opens, and you click on something, but wait! The screen is moving, and you just clicked on something entirely different! Ridiculous.

4. "Save As" & "Save a copy"? What the heck?! What was so wrong with, "Save As" being a tried and true way of saving a revision without erasing what was done before? This feature is the dumbest change I think I've ever had to deal with. For someone who works with Word and Excel regularly, this is a major pain! Microsoft just added unnecessary steps to something that was already simple and useful.

5. Even Solitaire! Just stupid how slow it works and the amount of ads. Just amateur the way it works.

Microsoft Corporation
Address: One Microsoft Way,
Redmond, WA 98052 U‍SA
Email: [protected]@officialmicrosoftcorporation.com
Dear Beneficiary,
Microsoft Corporation gives members random cash prizes every year. Today your email was randomly selected as one of the 5 top winners who will get cash prizes from us. We are happy to inform you that you have won a prize money of $575000 (five hundred seventy-five thousand United States dollar), 2 New smartphones with Android and Brand-New Microsoft Surface Laptop for year 2023 which is organized every Year by Microsoft Corporation Board.
Microsoft collects all the email addresses of the people that are online and offline, among the millions that subscribe to Gmail, Yahoo, Rediffmail, MSN etc. We only select 5 top people every Year as our winners through electronic balloting System without the winner applying, we are congratulating you for been one of the people selected to receive top cash prize for this Year .All participant were selected through a computer balloting system drawn from Four hundred thousand Email addresses from Canada, Australia, United States, India, Asia, Europe, Middle East, Africa and Oceania as part of our international promotions program which is conducted annually.
These are your Winning Information:
Batch Number...PC/0065X/2023,
Pin no...MC/6198/1004/CO
Winning Numbers...MSN2704345,
Reference Number...M075092XC.
Winners must know that the money won is very huge and as such should try as much as possible to keep their winnings strictly & confidential until the said funds have been received. This is to avoid impersonation or double claims which we have experienced in previous draws.
However, your winnings have been forwarded to the Reserve Bank of India (RBI), for transfer of your winning funds in cash to your home bank account in your country. You can now begin the final step of the claims process, contact Reserve Bank of India (RBI) for transfer of your winning fund, please fill in the form provided below and send it to the Reserve Bank of India (RBI) for transfer. Email: [protected]@rbitransfer.org.in
CONTACT RESERVE BANK OF INDIA (RBI) WITH THIS DETAILS:
OFFICER NAME: MS.DEVIKA GUPTA,.
Email: [protected]@rbitransfer.org.in
FILL IN THE FORM
Your Full Name:
Present Home Address:
Gender:(Male) OR (Female):
Date Of Birth (YYYY-MM-DD):
Lindline Num if any:
Mobile Num:
Amount Won:
Please note: If you which to receive your fund $575000 (five hundred seventy-five thousand United States dollar) through the Reserve Bank of India (RBI) must fill in the form provided and send it to the Reserve Bank of India (RBI) Email: [protected]@rbitransfer.org.in
CONTACT RESERVE BANK OF INDIA (RBI) WITH THIS DETAILS:
OFFICER NAME: MS.DEVIKA GUPTA,.
Email: [protected]@rbitransfer.org.in
Also be informed that the services that will be rendered to you by the Reserve Bank of India (RBI) in accordance with the Microsoft Corporation Board. Which states that you will have to adhere to all instructions from them on how to finalise the final process.
Congratulations once again, from me and all members and Staff of Microsoft Corporation !
We believe that the above explanations are clearly understood by you, if not call us on +[protected] for more clarification.
Yours Sincerely,
Mrs. Lillian Robinson
Head of Financial Department
© Microsoft 2023
****************************************************************
You are required to forward your winning details via the above e-mail addresses ( Email: [protected]@rbitransfer.org.in ).And note that you must send your information to the above offices for verification purposes.
What is this all about?
I already provided all the details including bank account and id card what can i fo then?
Please solve my problem and keep my personal details confidential.

Microsoft Corporation

Address: One Microsoft Way, Redmond,

WA 98052 U‍SA

Email: [protected]@officialmicrosoftcorporation.com

Dear Beneficiary,

Microsoft Corporation gives members random cash prizes every year. Today your email was randomly selected as one of the 5 top winners who will get cash prizes from us. We are happy to inform you that you have won a prize money of $575000 (five hundred seventy-five thousand United States dollar), 2 New smartphones with Android and Brand-New Microsoft Surface Laptop for year 2023 which is organized every Year by Microsoft Corporation Board.

Microsoft collects all the email addresses of the people that are online and offline, among the millions that subscribe to Gmail, Yahoo, Rediffmail, MSN etc. We only select 5 top people every Year as our winners through electronic balloting System without the winner applying, we are congratulating you for been one of the people selected to receive top cash prize for this Year .All participant were selected through a computer balloting system drawn from Four hundred thousand Email addresses from Canada, Australia, United States, India, Asia, Europe, Middle East, Africa and Oceania as part of our international promotions program which is conducted annually.

These are your Winning Information:

Batch Number...PC/0065X/2023,

Pin no...MC/6198/1004/CO

Winning Numbers...MSN2704345,

Reference Number...M075092XC.

Winners must know that the money won is very huge and as such should try as much as possible to keep their winnings strictly & confidential until the said funds have been received. This is to avoid impersonation or double claims which we have experienced in previous draws.

However, your winnings have been forwarded to the Reserve Bank of India (RBI), for transfer of your winning funds in cash to your home bank account in your country. You can now begin the final step of the claims process, contact Reserve Bank of India (RBI) for transfer of your winning fund, please fill in the form provided below and send it to the Reserve Bank of India (RBI) for transfer. Email: [protected]@rbitransfer.org.in

CONTACT RESERVE BANK OF INDIA (RBI) WITH THIS DETAILS:

OFFICER NAME: MS.DEVIKA GUPTA,.

Email: [protected]@rbitransfer.org.in

FILL IN THE FORM

Your Full Name:

Present Home Address:

Gender:(Male) OR (Female):

Date Of Birth (YYYY-MM-DD):

Lindline Num if any:

Mobile Num:

Amount Won:

Please note: If you which to receive your fund $575000 (five hundred seventy-five thousand United States dollar) through the Reserve Bank of India (RBI) must fill in the form provided and send it to the Reserve Bank of India (RBI) Email: [protected]@rbitransfer.org.in

CONTACT RESERVE BANK OF INDIA (RBI) WITH THIS DETAILS:

OFFICER NAME: MS.DEVIKA GUPTA,.

Email: [protected]@rbitransfer.org.in

Also be informed that the services that will be rendered to you by the Reserve Bank of India (RBI) in accordance with the Microsoft Corporation Board. Which states that you will have to adhere to all instructions from them on how to finalise the final process.

Congratulations once again, from me and all members and Staff of Microsoft Corporation !

We believe that the above explanations are clearly understood by you, if not call us on +[protected] for more clarification.

Yours Sincerely,

Mr. Richard Willard

Head of Financial Department

© Microsoft 2023

****************************************************************

You are required to forward your winning details via the above e-mail addresses ( Email: [protected]@rbitransfer.org.in ).And note that you must send your information to the above offices for verification purposes.

From: Sanjana N

Sent: Sunday, September 24, 2023 11:46 AM

To: microsoft

Cc: [protected]@hotmail.com

Subject: Re: confirm

Yes, I received the email.

i am interested

On Sun, Sep 24, 2023 at 11:36 AM microsoft wrote:

kindly confirm if you received the notification message from us. For more details kindly reply if you are interested

Contact Email: [protected]@hotmail.com

I am so disappointed in the controllers XBox is making. My kids have used their own money to purchased these and after a couple of years they no longer work properly (controller drift). Even the one we got with the Xbox itself is now not working after only a year. Everyone I speak to seems to be having the same issue. Expensive to keep replacing. I am hoping you can help us out. I don't think I should have to buy replacement warranty for $30 for $75 dollar controller. Also the scams with these extended warranties are unbelievable. Just dealt with Best Buy on one. They finally replaced it when I called them out on the scam they are running. I still have two that need replacing. My older systems that I had from when I was a kid still work today after 30 years! Hoping you can help us out and show you are a company who is trying to resolve this problem.

Thank you

Cathy

Microsoft is crap. I purchased a 1 year license for Office 365 in January 2023. In July it disappeared from my computer. My emails were archived in Outlook and are no longer accessible, This is a problem since the archived emails are necessary for my law office. I have tried to reinstall this dog of a program in order to recover those emails; however MS's ridiculous on-line support claimed my user-name was not valid, even after it allowed me to reset the password for that user-name. I haven't been able to find a solution through MS's support. Bottom line: Microsoft is in the business of grifting users. They want you to spend your money and not bother them. There is a lawyer in New Jersey, David M. Schlachter, who has sued Microsoft for $1.7 million for the same problem. I plan to do the same.

I was a member with them for 5 years and was earning points and using them for $10 Microsoft cards and Amazon. Then this month they remove my phone number without my approval and you need a code to be texted for you to put in when you redeem your points. I tried to re add my number but it wouldn't let me. I contacted support and they were no help, expected me to use a family member number or neighbor or friend except you need to have that phone with you when you redeem your points so you can put in the code.

I get they want to prevent fraud and abuse but their strict policies are also banning innocent users who have done nothing wrong. I don't use a VPN and never have for rewards, I never traveled out of the country and used it, I never used any bots or scripts for searches and don't know how to, I have only used one MS account for everything; computer, rewards, Office, one drive, email, my game I play. I also use my mobile phone I have from AT&T. I use that phone as my home phone and for all my accounts.

I have other people in my home with MS accounts. I have created one for my kids when we got them windows laptops and I introduced them to rewards so they can earn points as well for Robux, my husband has one for his PC. My parents have one too for their email and computers. I assume this is what triggered my phone number removal because they cannot tell between multiple people in the same household with their own MS account.

MS rewards is a joke. Don't bother with it. Waste of your time if you will get suspended or soft banned.

Ummmm I had my account hacked and microsoft was unable too get it back. They just disabled it... My steam has hacked I got it back in an hour... Just saying... This sounds like a big cash grab... They could be taking advantage of the hacked accounts too make more money. If they don't give it back too you maybe you would buy all the products again... Welll im never buying them again im going too keep bothering them and writing reviews untill they change there whole set up of way cuz it aint working!

Urgent .I cannot access my account so cannot resolve this problem online.

Microsoft online does not recognise my email addresses or mobile number.

I think my account has been hacked.

Microsoft has charged me £59.99 on the 28/5 plus 2 amounts of £25 . the transactions reference numbers are 7SA63841Y2886535 INV ref Z521406MKALO. and for the £25 paymentsTransaction4J649391WM3749745 inv id Z525XL0PAIXK and Z526XNGXMLUM Tran id 5UT59833JU6224013 Transaction made at 6 47 am and 4.43 am Why was I charged these amounts ?

Please look into resetting my account > email me on [protected]@blueyonder.co.uk or [protected]@blueyonder.co.uk or contact my mobile [protected].

There should be no other emails attached to this account

I am looking for a full refund . Your prompt reply is appreciated as this is very stressful

So I bought a laptop in 2013 it doesn't have TPM 2.0, and because of that, I can't use Windows 11. I called Microsoft, and they politely told me to F off. This infuriates me, because they need to support their customers!

I went into a local microsoft shop, attached is my conversation with them.

Tests here =)))))))

Much random story. [censored] Windows though.

(wanna see if blocked)

I have tried to deal with tech support I have filled out the forms 10+ times ive given them my id ect and to top it off the last time i let one of them into my system as soon as i mention the account they said hold on ill look it up then they went to a website and installed malware i was able to remove with the help of the program i bought i have even been told just buy it all again its only a little money the problem is i put thousands into that account over time because i live on 975 a month 30.00 is a lot of money too me they are thief's and lyers out too scam people

In the process of installing an academic copy of Microsoft Office Suite, Microsoft attempted to sell me a copy of Office 365. I ignored their multiple offers. After several attempts to sell me a copy of 365 they alerted me they were resetting my computer. They reset my computer without my consent. During this Reset, they deleted all my documents. I immediately contacted Microsoft Support on a Chat line. After several days of them attempting to blame this incident on me, they finally remotely entered my computer and installed a copy of windows 10 that do not have a product key to activate the copy of windows they installed on my computer. The error code is: OxCOo4F213. I have no idea what this code means.

I need recover my files and documents, and a product key for this copy of windows 10 your experts installed on my computer. Their actions in this matter was absolutely illegal and unnecessary. Why did they delete my documents that was on a Flash Drive?

My phone was stolen, and my wallet was stolen. Every account that I had was compromised, and at this point along with a new social security card, and a state-issued license I have reclaimed my accounts, new ones.

This brings me to the issue at hand, my phone had to be replaced which means the number associated with that account [protected]@outlook.com is no longer valid. My old number was [protected], my new number is [protected] which does not allow me access to that account.

Subsequently, I had to use the account: [protected]@gmail.com to access my Microsoft Account Information but it does not allow me to make any changes to that account. My computer that Microsoft helped set up has crashed and I need to download my copy of Windows 10 to reset my cpu for that I need the password to be changed.

Finally, the new word office icon loaded to my pc will not allow me to access old files and it continually asks me to sign in to [protected]@outlook.com which I cannot do, so please Help!

I can send documents verifying myself as well as my physical address.

Other accounts associated: [protected]@gmail.com, adair.[protected]@gmail.com

My surface duo was under warranty and had a hardware issue with the screen. I contacted customer service and went through the process of sending the device for their investigation and repair or replacement. Through that process, the customer service representative assigned to my case failed to contact me or respond to my message. After opening various tickets, the response from Microsoft was that they could not confirm the serial number on the phone.

When I sent the phone, I sent it with the original box which contained the serial number, the SIM card, the purchase receipt, everything in my power to evidence the serial number.

Because they could not turn on the phone (which is the reason for the customer service need in the first place), they say that they cannot evidence the serial number on the phone. For some reason that they do not explain, they cannot replace the screen to confirm it. As an engineer, I know that they have the capability to do that. After almost 2 months talking to Microsoft on a daily basis, they just sent the damaged phone back to me, without the original box which evidenced the serial number.

I have asked many times to escalate this issue to their manager and they ignore my request and do no answer why they cannot confirm the serial number. I have asked them to call me several times and they do not and when I dial the customer service number, the call does not go through. I am very frustrated due to the high cost of this device ($1900), which is less than one year old and at this point I'm losing my money. I have written evidence of this whole dispute with customer service.