Microsoft

My surface shut down by itself 2 months ago. When I turned it on it asked for the BitLocker key. It didn't accept my key so I called Microsoft Service, an employee told me I should take it to an expert, I took it there and paid 40 euros. In the meantime I called again and another employee told me that the only way to use my laptop again is to reinstall Windows and losing all my data. What a great situation! I agreed on losing all my date while I'm working on my Master Thesis. She said it was easy to do it myself and sent me the details on an email. So I went back to the expert to pick up my laptop because he would charge me another 60 euros for that... I bought a USB Stick for 12 euros to upload the new Windows and had to ask a friend to download it for me... Then I followed the instructions, it seemed like it worked but during the progress it just stopped. Same thing happened the next 3 or 4 times I tried it. Having spent so much time and being in a real need of a laptop I took it back to the expert, it took 1 month he said that there is nothing to do and I should call Microsoft and I would probably have to sent it and they would repair it… I called Microsoft as soon as I heard these news, waited for another 25 min since I obviously have nothing better to do with my life explained the whole story again and the employee said that we could fix it together, he said that I could follow some steps and fix it, but I still hadn't received my laptop from the repair store yet. So I was suggested to hang up pick up my laptop and call again, when I asked if I could have a direct number so I wouldn't have to wait all over again or for speaking to the same person I was said that this is the procedure. So again after paying a repair fee I take my laptop home and call again. This time I waited for 32 min… Guess what ? another person is on the phone now and I have to explain all the above again… He suggested immediately to send my laptop and it would be replaced. I thought ok I've already lost all my data it doesn't matter. But then BOOOM apparently it will be replaced by another used item! Which means I paid 1400 euros to have a new laptop for using it for 7 months, then have it broken for another 2 months and now having it replaced by a random used one… I can only say I am extremely disappointed and upset, this whole story costed me money, time and just messed it up my studies.

I downloaded a Microsoft app that cost me nearly 100 dollars but no where in the app or when you get the app does it say it's a monthly payment so now theirs 106 dollars being taken out of my bank account, I would like my money back and also get rid off the app or the Microsoft PowerPoint out of my account please, if nothing is done I will take higher measures to get the money that was tooken from me,
Thank you
To contact me here's my number [protected]

Have been a microsoft customer since windows 3.1 in 1992. I have numerous windows keys, office keys, project and visio keys. Recently I replaced my windows 7 ultimate desktop with a windows 10 workstation. Microsoft convinced to me go with office 365 to replace my office professional 2010. So I did. I want to access my visio and project files and can't because visio and project are now incompatible with office 365. Therefore I would like to purchase visio pro 2016 but don't feel I should pay the full retail price. And I don't want to add another monthly subscription fee to my current microsoft fees.

Microsoft should offer an upgrade price path to those vested customers that allow them to keep current with core set of invested in products. If not this will force me to search for another solution - and it won't be microsoft.

On february 4th, 2018 I purchased what I thought was the professional microsoft office product from best buy. When I received my new laptop with the microsoft office product installed I noticed it was the home and student version which was of no use to me. I called best buy to return the product and get the proper version installed however they told me they could not issue the return, I had to get in touch with microsoft directly. I proceeded to call microsoft on february 21st, 2018 using this telephone number; 1-877-696-7786. The man I spoke with initially told me that microsoft could not issue a refund, this had to be done through best buy. I still needed the microsoft professional product and so purchased this product and had him install it for me. He then told me that the refunds department may be able to help me with the refund of the home and student office product. I did not get the name or employee number of the man who helped me. He transferred me to a woman who said that the most they could do was issue me a refund cheque of $122.08 (I paid $169.99 cad at best buy) plus the amount I paid to ship the product. I simply had to mail in the microsoft office home and student card I received from best buy as well as my name, address, the return # which was 181392, the case # which was 1416373494 and a copy of my shipping receipt to this address: microsoft product returns, 2031 burroughs avenue, san leandro, ca, 94577. She assured me that if the package arrived to them within 30 days of my original purchase date they would send me the cheque to my mailing address and that I should receive it within 4-6 weeks. I confirmed that the package was received on february 27th, 2018, well within one month of my purchase date of february 4th, 2018. Unfortunately, I did not get the name or employee number of this woman either. After 7 weeks and still no cheque in the mail, I called the refunds department and the women I spoke with told me there was no evidence that I was to be issued a cheque and this is not something the refunds department does. I'm writing this to report a scam occurring in your refunds department. Now that i've mailed out the microsoft office card I can't even try to receive a refund from best buy. All i'm looking for from microsoft is a refund of the $169.99 (cad) I spent on the product and the cost to ship, $24.00 (cad). I could easily put some value on the time i've spent on the phone, but I just want this to end. I sincerely hope that microsoft can help with this, I can't even express my level disappointment with this entire situation.
Regards,
Joann adam-bland

My name is Nicky Sass. I am a south African and my hotmail and live account was hacked on the 12th of April 2018 by a computer based in Nigeria. They have change my security settings I have tried to contact your departments on numerous times and answered all the relevant security questions. And yet these accounts remain in the hands on these nigerians. The 2 accounts in questions were security to each other and had the same passwords.the relevant accounts are: hi5greenfrog @hotmail.com & Nicky.[protected]@live.co.za.please contact me on Nicky.sass.[protected]@gmail.com.

I bought a surface pro on 2016 with extended warranty. I was able to replace my surface pro during warranty period due to some product issues. now I have problem of using function keys (Ctl+ c, F1, F2...).Today I have taken to the store and show them they said my key pad faulty and it will not covered by my extended warranty.it will cover only computer not the key board. What should I do? I am having hope and appreciating your excellent customer service will help my problem.

Three years ago I purchased Office Home for three devices. Today Microsoft updated my desktop and uninstalled my programs without my permission. How do I get my programs back on my computer and other devices? I paid for the Microsoft Office Suite with permanent installation and now Microsoft has removed the programs I paid by remote control. They used one of their forced updates to take it off of my Desktop, my Amazon Fire, and my other laptop. This looks like internet theft.

My live.com email account has been locked by your company, I have tried 3 times to go through the process of providing sent email addresses and subject lines with no success. I have tried calling many, many times and I cannot get through to a live person, can someone PLEASE call me?

My email address that was locked is [protected]@live.com

My phone number is [protected]

secondary email address is [protected]@att.net

Stephen Ricci

To whom it may concern,

This personal account was cancelled last year on the 17/10. I started university, installed my free software and cancelled this account online.

Why have you been billing me? I have paid another full year when I have a free account!

For the past 3 weeks I have been having non stop problems with my student account and that is how I came to realise this personal account was activated and overriding my uni account. I don't understand how or why but I need it fixed please. I am having issues with onedrive and haven't been able to access assignments when needed, my outlook mail has been affected too.

If this had not happened I wouldn't even known Microsoft was still billing me in addition to having a free account.

Could you please resolve this situation as soon as possible?

Many thanks,

Dana Tietjen

[protected]@hotmail.com
[protected]@student.swin.edu.au

I received one message to my cell phone from my bank that "rs.424.80 spent on pos/ecom using ib debit card on 06/06/2018 23.09 at microsoft * office 36 msbill from my bank account"
Without my authorization an amount of rs.424.80/- has been deducted/debited on pos/ecom using my debit card on 06.06.2018 at 23.09 at microsoft * office 36 msbill from my bank account. Kindly refund the amount. My name is s. Manikandan, chennai. Phone. No. +91 [protected]. My bank is indian bank acct no.[protected].

I never purchase any thing from microsoft. Kindly refund the amount to my bank account.

CASE # 1428657229 I have been working on for over 8 hours and have gotten zero help. They messed my computer up worse than it started. Then they hang up and disconnect from your computer. I have called back numerous times and just keep getting transferred over and over and hung up on. I have never been treated this way as a customer just trying to fix the problems the updates are creating. I cant believe the poor customer service that Microsoft has. please call me at [protected] or [protected] if anyone can help me. I have spent over 8 hours today on the phone with all these departments and they just hang up when they cant figure out the problem.

May 28, 2018 Automatic updates from Microsoft Edge. On may 29, 2018 front screen of my computer pops up malware virus must call [protected]. I could not get on internet or look at anything else. I called the number. talked to Michael Adams an Indian. He claimed he work for Microsoft sold me a product for $300.00 to clean my compute of malware virus. I had just purchased another year of Kaspersky Security on May 27th, 2018 for my Lenovo Desktop. Mr. Adams Put Kmar Alpha Technology based in USA in California. I am not a happy camper. I feel that Microsoft Edge was infected and when down load of auto update that Microsoft owes me $300.00. Thank you Lynda M Viles lynda.[protected]@yahoo.com

Our IT team have sent e-mail to Microsoft to complaint the problem as per below.
However, there is not any response back for a week.

Myself as a user who got direct disaster from the important data lost would like to follow up and would get your response and responsibility ASAP:
1) What is the route cause of problem?
2) How to ensure that this will not happen again?
3) What kind of measure that Microsoft will take responsibility on my data lost?

Your prompt response is required !

Sompoche
E-mail : [protected]@meinhardt.net
MB: +[protected]

From: Santi Eiamsantipaisarn
Sent: Friday, May 25, 2018 7:42 PM
To: [protected]@microsoft.com
Cc: Sompoche Sirichote
Subject: Microsot Support issue [REG:118052318240359] CommercialThailandPhoneYesOOWSurface Pro 3W10-RS2Start_up_FailureStuck at Surface Logo Screen - No Spinning Dots Initial Response

To Microsoft Support Team,

Regarding below requested from my colleague to Microsoft Support case no. 118052318240359 with the issue of surface tablet.
The initial state of this issue was its Lan connection not working then your support team asked to remote in for checking.
After that, your support team recommend to upgrade its OS from windows 8 to windows 10.
We then let them did the upgrade to windows 10. The process of upgrading was fine.

The new issue was raised after the upgrading completed then we add our printer driver and the system force restart.
Since then, this surface cannot work because it always get black screen after we try to login.

We had to recall your support, with another lady pickup this time, and start to reinvestigate this new issue.
With my big surprise and unbelievable of how your team doing the upgrade, we lose all importance data sit inside because it cannot recover anything and the black screen issue also cannot fix. The reason is your upgrade script to windows 10 was enable 'Bit locker' and nobody know its key.
The only way that we can do is reformat the disk and reinstall windows, told by your support lady.

How could your support team do not know about the 'Bit locker' function?. They don't event provide any notice to client on the effect.

I am wonder Microsoft should take any responsive action of my user's data losing or not.

Thanks & Best regards,
Santi E.

Impossible to retrieve my email account after having my phone number changed.
After spending over 1(one) hour with your representatives, They were not able to resolve my situation. You claim that my account was compromised and locked me out of access to it. On top I was told that it will take until June 23 to verify my true identity. I already must have filled out the "Verification Form" umpteen times with out
any result. I am a nurse and rely on my email
For alerts, all my appointments and a lot of vital information became not available to me. If you do not correct this situation within
short time(one) week, I will contact my local Television news station and ombudsmen.

I have a solid state hard drive as my main drive which all essential windows functionality and games installed to it. To save space i install other programs, and games that don't require the speed, to the D drive.

After the latest update every program and game (steam) on the D drive has completely vanished from my drive. the associations and presence on the control panel exist but even when trying to uninstall them the system says they cannot be fond and just removes them from the list.

None of the deleted files were mentioned anywhere after the update, just gone off the system, even a list of deleted files or programs would have been helpful so i would at least know what had gone.

Even if i download them all again what's to stop the next update doing the same?

The update also reset numerous system settings that i had changed to suit my requirements, i guess i'm just not using windows in the 'right' way.

Hi
I have just started my own business and for the same I ordered microsoft surface book
First time I wanted to switch to microsoft surface from laptop also I need it fast but it was my mistake I choose kogan to purchase I thought its microsoft dealer must be of quality people. I ordered approx 20th april it took approx 10days to come to me when received battery was not charging we did whatever microsoft support suggested and microsoft tools said there might be problem with surface need repair then I contacted to kogan it took approx 6-7 days to make it return when I send it took approx 7 days to reach them (kogan return no. Ra1249001) they received on 15th may and sent email with 14days return process will be done.
Please see its my small business where every cent matter and I wanted it quick now its more than 35 days I am still waiting for return money from them so that I can buy some thing reliable also from reliable store.
Is this the microsoft reliability of product?
Is this the quality of service we should expect from microsoft?
Any way I have no word also I have no option then just getting crushed with the situation.
Please atleast do not flag big name of quality... I think you understand the frustration of a small start up company.

Thanks
Onkar pathak - australia
M:+[protected]
E:[protected]@photonoffshore.com

I have dell inspron 5856 computer. I was receiving notice on my computer for the last several weeks that I need to update my computer from microsoft, notice would not go away. As soon as I clicked on update, it took an hour and now I can not start my computer.
I have blue
Screen. I am upset as I think I have lost all my files. I called best buy to fix the problem, they are charging me around $ 175 to fix it. I have lost all my files. Microsoft should pay for this. Please help.

Call me at [protected]. Charged $149.90 for removal of a virus, which I was told why my wireless printer was not connecting. This did not correct the problem. After working with the third tech, the problem is my router signal. Printer now working. Also I am on a plan that permits only 15 pages/month. Use all my 15 pages with tech trying to set up printer. Got an email asking if I wanted to buy more print! I charged the $149.90 to my paypal account... refund this charge!

I am using Windows 10 Build 10240 and I am constantly pestered by notifications that I need to update. I tried to turn off updates by using services.msc but I was told that it won't work because the file contains a virus or a potentially unwanted software which Windows Defender does not agree on when I run it in safe mode.

I cannot update because I am very low in storage space and it seems it does not accept space from USB drives.

Dear officer,
I would like to ask if you are sponsoring a draw in collaboration with FIFA WORLD CUP organisers. The thing is; today on 18th May, 2018 I just received email advising me that my email address was drawn in a computerized draw and won me 1 million pounds.
"Computer ballot was organized by the Microsoft Online Network sponsored by
FIFA MICROSOFT NETWORK, at Johannesburg, South Africa. This promotion was
held in South Africa because of the successful FIFA 2010 WORLD CUP that was
hosted in South Africa (2010) ."

Can you please confirm sponsoring such a draw.

Khumbo