Microsoft Xbox Live Bill. Ms. Net WAfraudulant charges on my charge and bank accounts

D
This review was posted by
a verified customer
Verified customer

I have been getting billed for charges from this merchant since September 2008, first on my credit cards then my personal bank account. I never authorized these charges nor did I order anything from this company. I am actively attampting to stop all future charges from this merchant through my credit card companies and my bank. These are unauthorized charges and they continue to show up on my statements every month. In fact twice in one month on one charge card. I have now been charged over the limit from my credit card company and over draft fee from my bank because of these charges. This company needs to be stopped.

Responses

  • Mi
    Michael Ogus Jan 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I purchased an Xbox360 for my son, who is mentally handicapped and does not have the freedom / opportunities of normal folks. He depends upon things like video games to keep him active and happy. The new system did not work (had steady red lights), and I called Customer Support on October 16. I spoke with Nancy. She determined that my system was bad and asked me to ship it to McAllen, TX (at my expense) for a replacement (refurbished) unit. I received the unit a couple of weeks later. It, too, had the "red light" problem, so I again called Customer Support on November 14 and spoke with Raymond, and with his supervisor Jeano. They determined that I had another defective system and asked me to return it for another replacement unit. I did so, and received yet another system. This one, too, exhibited the same problem as the other two. I began to suspect that something else was wrong, probably with the brick (power unit). I called Customer Support on December 12 and spoke with Adam. He agreed that the problem was likely the brick, and was VERY surprised that none of the other support agents had asked ANY questions that might have identified the problem. Once again, I returned a "defective" part -- this time the complete brick with power cord -- at my expense. I was hoping to have my son "in business" by Christmas, but the new part arrived here on December 26. I opened the package, only to find that I had been sent a brick, but NO power cord. Of course, the power cord is a special part available only through Microsoft. I called Customer Support again on December 27 and spoke with Earl, and subsequently with Earl's supervisor, Richmond. Once again, Microsoft support staff had not provided proper information, and once again I had no recourse. Richmond promised to resolve this situation. I received the power cord on December 30. It was the WRONG power cord. I again called Microsoft support and spoke with Ezekiel and with his supervisor, Frank. Frank located the previous order, saw the error, and promised to get me the right power cord. Again, I had to wait several days. I received the new power cord on 1/6/2007. It was, once again, the WRONG power cord. I again called Xbox Support and spoke with Ely and then with his supervisor, Aaron. Aaron first told me that the service center was out of proper cords and sent me the wrong cords as a result. This made no sense at all and I told Aaron that it was not acceptable, and asked to speak with HIS supervisor. Aaron returned a few minutes later and promised to send the correct cord.

    This has been going on since October. I have had 3 system units, two power units, and now 3 power cords. In each case the support agents failed to ask questions that would have identified the problem, or failed to provide information that was needed to properly handle the situation. My son is still without his system and will remain without it for at least another week, at which time I will once again TRY to get it to work.

    I would like to think that this is an exception, but after being mishandled for almost 3 months, trying to make my handicapped son understand, and encountering numerous Microsoft representatives who could care less about my issues, I believe "the giant" just doesn't care.

    1 Votes
  • Sc
    Scott H Apr 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have a similar problem. However i understand when ever something new product comes out there will always be problems and bumps in the road. My problem is with xbox360 customer service, i can't believe they call themselves customer service. I purchased xbox 360 live on 12/31/06 new years eve, by February 24, 07 game system broke. I spent numerous hours on phone with their customer services and still don't have any resolution yet.

    Calls started march 3rd , spoke with rep "taola" not sure about spelling. Determined game needed to be returned for repair. Xbox 360 would send ups to pick up tower at their expense since game was still under warranty. Taola said it would take 3-5 business days, spent two hours on the phone with her . Ups never came.

    Called week later spoke with easa (female again not sure of spelling) spent another two hours on phone. Said same thing they would spend ups out and still no one showed up.

    Called next time spoke with supervisor don (female) once again made same promise and no one ever came to pick up game for repair.

    Called again spoke with supervisor, at this time i was starting to lose my temper, spoke with supervisor again "denver" was worst customer service i ever received, couldn't get me off the phone fast enough. Once again they said they would have ups come by and pick up box. Once again i still have my box.

    On 3/22 spoke with gabe and supervisor alexas, i really thought something was going to happen by this point, and once again same info and nothing has happened.

    On 4/3 some with someone named nick badge number 320439 (supervisor) siad he was going to have someone come out and he would give me a follow up call.

    As of today i am still in same situation as i was 2/26. I only wish someone would do what they say and say what they do.
    If this is customer service i will never buy anohter thing fromthem, i will let everyone i know, know my experiences with them

    Repair center
    5700 south international pkwy
    Mcallen texas 78503

    4 different ticker numbers
    1030734559
    1030734959
    10301701698
    1032819624

    Has anyone else had same issues?

    0 Votes
  • Sn
    s.nagarajan Sep 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have received the following message.
    ATTN: Cash Winner

    The Microsoft AOL was conceived with the objective of human growth,
    educational and scientific research, with a mind also for Community
    development. In conjunction with the IBM COMPANY (IBMC), GATEWAY
    COMPUTERS COMPANY (GCC), COMPAQ COMPUTER SYSTERM (CCS) and the SONY
    ELECTRONICS (SE) We are giving out a yearly donation of £600,000.00
    GBP (six hundred thousand Great Brithish Pounds) each to 1000 lucky
    recipients.

    These specific Donations/Grants will be awarded to 1000 lucky
    international recipients worldwide; in different categories for their
    personal business development and enhancement of their educational
    plans.
    The objective is to make a notable change in the standard of living of
    people all around the Universe (From America to Europe, Asia to Africa
    and all around), to encourage our prominent Microsoft AOL Internet
    Explorer users all over the world and for the Continuing use of E-mail
    facilities.

    Kindly note that you will only be chosen to receive the donation once,
    which means that subsequent yearly donation will not get to you again.
    Take time and thought in spending the donation wisely on something
    that will last you a long time. Recipients are only eligible to be
    awarded this donation once.

    Based on the random selection exercise of internet website selected
    among the lucky recipients to receive the award sum of £600,000.00 GBP
    as charity donations/aid from thnabling act of Parliament. (Note that
    all beneficiaries email addresses were selected randomly from over
    100,000 internet websites or a shop's cash invoice around your area in
    which you might have purchased something from).

    You are required to contact the the Security Agency , for
    qualification document you will be given your donation pin number,
    which you will use in collecting the funds. Please endeavor to quote
    your Qualification numbers (N-222-6647, E-910-56) in all discussions.


    To immediately further your claim, and facilitate the immediate
    release of your donation funds to you likewise other recipient around
    the globe, You are required to assist in the documentation of your
    donation by filling the requested information stated in the form below.

    DONATION DOCUMENTATION FORM.
    Kindly provide all required information.
    ----FULL NAMES.....................
    ----ADDRESS.....................
    ----NATION ALITY...................
    ----STATE.....................
    ----COUNTRY... .................
    ----TEL..........................
    ----FAX........... ...............
    ----AGE/DATE OF BIRTH...............
    ----SEX..........................
    ----MARITAL STATUS................
    ----OCCUPATION....................

    ----IN A BRIEF EXPLANATION, HOW DO YOU INTEND TO USE YOUR DONATION
    FUNDS IN IMPROVING YOUR STANDARD OF LIVING.

    Note: select which option you would prefer for receiving your donation
    after approval by the Member Board of Microsoft AOL Donation Team.
    A} By courier delivery.
    B} By online wire transfer.

    NAME OF AGENCY. AMS SECURITY AGENCY LIMITED
    Email:[email protected]

    After filling, do send us back the documentation form immediately via
    email for further action from our office.

    You are advised to confirm receipt of this email with a telephone call
    to my office.

    Mr. Donald Moore
    Customer Relations Officer
    TEL: +44 704 573 3275 {DIRECT LINE}
    TEL: +44 704 574 2895
    FAX: +44 704 573 3275
    AMS SECURITY AGENCY LIMITED

    Please note that these donations/Grants are strictly administered by
    the(IBMC), (GCC), (CCS) (SE) . You by all means hereby advised to keep
    this whole information confidential until you have been able to
    collect your donation, to avoid cases of double and unqualified
    claim, due to beneficiaries informing third parties about his/her
    donation.

    Finally, all funds should be claimed by their respective
    beneficiaries,no later than 20 days after notification. Failure to do
    so will mean cancellation of that beneficiary and its donation will
    then be reserved for next years recipients.

    On behalf of the Board kindly, accept our warmest congratulations.


    Regards,

    Mrs. Linda Williams
    Vice President
    Microsoft AOL Award Donation Team 2007


    DeleteReplyForwardSpamMove...
    Previous | Nexteal

    0 Votes
  • Ka
    karunesh chakraborty Sep 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have been sent certificate by Microsoft - AOL -Award Program wherein i am winner of 900,000Pounds. Also i was lured to pay a total of Rs.2,00,000=00 ( INR ) in two different bank accounts provided by Mr. William Troy - So called Handling / Dispatch officer at parcel2Go Courier Services. After the same was remitted they told me that due to British Rules against the prevailing Terrorist Activities, they will deliver the same in CASH instead of the so called Cheque. Neither the cash came to India nor the fugitives are around to take my call. If wanted i will send the scanned copy of Award ; British Insurance Company Certificate towards the so called Insurance of the same & Way Bill Number of the Courier through which they were to send the cash. It goes without saying that the courier company only existed on PAPER.

    0 Votes
  • Je
    Jeremy Hewitt Sep 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am a little disgusted that since they came out with their newer model of gaming system (x-box 360). They decided to discontinue their games for the older x-box. If I would have known they were going to do this I would have bought a Playstation 2. I know this isn't a very high complaint, but running your older gaming system out as early as they did to drive sales on the 360 which went up 250.00 more than the original x-box shows how greedy Microsoft really is. Plus they have had numerous problems with the 360. I would recommend anyone looking to purchase a video game system to avoid microsoft and go with the nintendo wii, or the playstation.

    0 Votes
  • Jo
    John Mallard Sep 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I bought an x-box 360 and have had several problems with it so far. I got a hold of a customer service rep and had some hard drive problems. They want me to ship it off and they will fix it for 170.00. I thought it should be free since I spent so much money on it in the first place. I went ahead and got the playstation 3 and havent had any problems with it. Yeah it really sucks you cannot buy the regular x box games. I would just go buy a playstation 2 or 3 and forget about microsoft. You know they wont change it. Good luck

    0 Votes
  • Ba
    Barnbrat Sep 30, 2007

    I don't think Microsoft has been fair to any of us either! I bought my boys an XBox that has since become useless due to lack of games. I agree with Jeremy 100%! And by the way, that is no small complaint. We're sick of getting ripped off by greedy corporations! After all, we work hard for our money, while they sit back and drain us dry. Am I right? I view that as being flat-out abuse!

    Hey John, how long have you had your 360 before it broke down? Because I just bought my boys a 360 last Christmas. I keep hearing about this "red light of doom" that appears in place of the green light around the power button. G4 TV ran a segment on this "epidemic". It's enough to make me paranoid. I tell my boys, "only play it for a couple of hours at a time, save your game, and give that wimpy little XBox a rest."

    Hey Microsoft! You have a lot of nerve charging us to fix YOUR mistakes! Are you trying to be disrespectful to us, or does this behavior just come naturally and effortlessly to you? My guess is the latter.

    0 Votes
  • Ng
    Ngan kim Oct 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I brought a x box 360 wireless controller charger a couple days a go. i followed the instructions to charge it for 6 hours. Then when i began to use it with my wireless controller. My stick didn't work, my character in the game turn up side down and began to move by them selves. I can't control any camera angles, character or action when i have the wireless charger battery in my wireless controller. Yet when i use normal batteries with the wireless controller everything works fine.

    0 Votes
  • Tr
    Tran Thi Mai Xuan Dec 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I receive this mail on November 17, 2007. Is it true?

    This is to inform you that from the on line promotion held by Microsoft Company Worldwide your email meg to the REF NO: TGA-4GA-65389 meaning you have been approved to claim the sum of 250,000 GBP. To claim your winning contact our online Fiduciary Agent:
    Name: Mr Jerry Whyte
    Email: [email protected]
    Tel: +44-704-572-5207 ; +44-702-407-1903

    0 Votes
  • Ro
    Robert Trang Dec 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I bought the Microsoft Zune 30GB refurbished during Thanksgiving sales for $94.95 on 11/24/07 and until today’s 12/25/07 I still didn’t receive my order yet. Buy.com never shipped out my order, but continued to send out several emails to me offering the same item for $109.00 and up instead. They regularly posted it for sale for $109.00 and up on their website too. Zune 30GB is very demanding during this holidays. Each time I checked the status of my order they claimed it was the setback from the supplier and never was able to give me the precise delivery date. I don’t believe a bit that there is a setback from the supplier. buy.com just sold my Zune to the people who paid it for $109.00 and more. They never confirmed a delivery date because buy.com wanted me and others to give up the order and canceled it. Like that they can make a shame profit of $20.00 or more for each order canceled. I did check out with Google and the transaction has been posted into my statement. That means buy.com did get my money and I never get my order delivered.

    The fact is there that buy.com just blew themselves up very well. On one hand, they claimed a setback from the supplier and don’t shipped out the item to their customers who paid Microsoft Zune 30GB refurbished @ $94.95 (maybe just a few lucky enough customers to get delivered), on the other hand at the same time they proposed exactly the same item Microsoft Zune 30GB refurbished for sale for $109.00 and up throughout emails and website. I did inform buy.com that I bought the Zune 30GB for my son Christmas gift. They didn’t bother to let me know that they couldn’t meet to deliver it before Christmas. I don’t believe that adults from buy.com for an additional of $20.00 profit for each Zune 30GB go to low to ruin kid’s holiday’s gifts.

    PS: On 12/25/2007 Christmas Day, buy.com informed me that the item is no longer available and they automatically canceled my order.

    0 Votes
  • Sa
    Sam Dec 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered on 11/21/2007 and they did exactly the same thing to me. They held my money for a month then canceled my order. I purchased this as a christmas gift for my wife. Then when I called I waited on hold over 1 hour to be told I can buy one for 189.99 instead.

    0 Votes
  • An
    Andy Turner Dec 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered the 30 GB Zune on 11/24/07 and buy.com did the same thing to me. I am calling them today to find out if they plan to do anything for me.

    0 Votes
  • Dr
    dr-ahmed abdolmotaleb kamal Feb 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    dear responsable,

    i have the great pleasur to sen you my greatings.
    i ask your help.
    i got e-mails headed by microsoft company and your bank informing me
    a winning,
    this is a copy of 1st e-mail i got

    UNITED KINGDOM. LONDON/MADRID SPAIN
    BANK OF ENGLAND/MICROSOFT HOUSE, LONDON.
    DIRECTOR: Mr. Jerry Whyte
    REF NO:--------------------
    Dear Winner,
    This is to inform you that from the online
    promotion held by Micro soft Company
    Worldwide your email meg to the REF NO: --------------- meaning you
    have been approved to claim the sum of
    £250,000 (Two Hundred and Fifty Thousand
    Pounds Sterling ) To claim your winning
    contact our online Fiduciary Agent:

    Name: Mr Jerry Whyte
    Email: [email protected]
    Tel: +44-704-576-9965, +44-702-406-5971

    Your Full Name(s):
    Contact address:
    Country:
    Phone:
    Age:
    Sex:
    Marital Status:
    Winning E-mail:

    Once again we want to say congratulation
    to you from all the member of Micro soft Company.

    Yours faithfully,
    Mrs. Sandra Paul

    i ask your help if data of company and dealing with you are true,
    there would be a deal with BUSINESS/POST COURIER DELIVERY SERVICE.

    at last i ask your great help

    yours,
    dr-ahmed

    0 Votes
  • Da
    Daniel Bayless Mar 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Head phones that came with my xbox 360 stopped working after 3 days. I bought another pair of the same kind for about 20 $, they Stopped working after 5 days it is really pissing me off!!!

    0 Votes
  • Ri
    Ria Nancoo Mar 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Today, we announce the 10 lucky winners of the MICROSOFT LOTTERY
    PROGRAM held on 27th March, 2008. Your company or your personal e-mail
    address, attached to the Chip Number: 9465021, won in the First lottery
    category 001.

    Your email address has brought you an unexpected luck, please read
    through this message.You have been approved to claim a total sum of
    450, 000.00 GBP (Four Hundred and Fifty Thousand Great Britain Pounds) in cash
    credited to file MSW/9080118308/02/LA.This is from a total cash prize
    of 4, 500.000.00 GBP shared amongst the ten (10)lucky winners. Also
    noteworthy, is that, each winner won 450, 000.00 GBP each.

    Contact Person:
    Name:Philip Jason Esq.
    E-mail:[email protected]
    Tel: +44-704-571-9405

    Do email the above mentioned person, at once with all the claims
    requirements below. In order to avoid unnecessary delays and complications.

    CLAIM PROCESSING FORM
    1. full Name:
    2. Address:
    3. Nationality:
    4. Date of Birth:
    5. Occupation:
    6. Phone:
    7. Mobile:
    8. Fax:
    9. State of Origin:
    10.Country:
    11.Sex:
    12.E-mail Address:

    I hereby advice you to report to the Microsoft lottery claims agent
    whose information is stated above.

    Best Regards,

    Mrs Danells Elaine.
    Secretary
    Microsoft Mega Jackpot Lottery

    NOTE: You are to contact your claims processor immediately via email.
    Be informed, that there will be upfront charges, either for transfer
    of funds to your account or activating a non residence premium account
    with the official paying bank. Have it in mind that this is not a Scam;
    we want you to understand that there will be upfront charges.

    WARNING!!!
    ANY MAIL RECIEVED OF THIS SUCH WITH ANY OTHER TRADE MARK OR ADDRESS
    SHOULD BE FOWARDED TO YOUR CLAIMS PROCESSOR IMMEDIATELY; THIS WILL HELP US
    TO FIGHT SCAM AND LOTTERY IMPOSTERS.THANK YOU FOR YOUR ANTICIPATED
    CORPORATION.

    Microsoft Mega Jackpot Lottery, property of the Microsoft Inc.
    The Microsoft Group Copyright © 2008.

    0 Votes
  • Gr
    Grant Asell Apr 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My Xbox got the red ring so I called support to set up a repair. I can't recieve packages at my appartment so I have to call UPS and tell them to hold it there then go pick it up. So i get the tracking # and recieve my shipping box. I then mailed it in and 3 weeks later recieve a different Xbox. I plug it in and get ready to start playing but my controllers won't connect. Turns out this one will not work with any wireless controllers or headsets unless you are within a foot of the console. I call Xbox to set up my second repair and they tell me to call back in 24 hours to make sure it doesn't work. I call back again and set up a repair. Customer service tells me we can send you the classic arcade game for your trouble... Cool... i just want my Xbox... So i go through the whole process again of getting tracking #'s and running from UPS shipping center to the UPS store. Finally get my THIRD Xbox and... it's the same broken Xbox i recieved last time. On top of that the didn't send me those sweet arcade games i was supposed to get. So this time I call customer support and just ask for a supervisor. Earl, the supervisor, tells me "Sorry, I will personally make sure this repair will only take a week. You will recieve your box to ship it out on Monday and I will make sure you get those spectacular arcade games!!! So at this point I am just happy it will only take a week. I asked Earl to send my a tracking # to my E-mail so i didn't have to keep calling to get one. He says no problem they will send you one within 24 hours. Cool beans. Tuesday comes no box to ship out this thing and no E-mail with the tracking #. Now i am starting to get a bit frustrated. I call support again and ask for a supervisor. He tells there is no way i can get my Xbox in a week and he will have somebody call me tomorrow that will monitor the repairs. Well for once something happened that they said would happen. Today I recieved my call from Emerson, the monitor, who was good for a laugh. I told him my story and he said he was VERY SORRY... I wish i had a nickel for everytime i heard their customer support say that then i could just go buy a new Xbox Elite or a console that works. He told my the best they could do for me was a free wireless controller and if I wanted it could be wired just in case... you know... they sent me another broken Xbox. He actually said that hahaha. He also said that my buddy Earl the "SUPERvisor" was just telling me that i would get the Xbox in a week so he could make me feel better and could hang up. He said if i am not satisfied with what they are doing i can write Xbox a letter so here it is. After 2 and a half months, 20+ phone calls, countless hours talking to customer service that barely understands what i am saying, and about 100 miles of driving back and forth to UPS I sit her with no Xbox waiting for my arcade game and a controller (I could't even pick the color i wanted... pink) I still feel like NOBODY CARES. I decided to post this but like the rest of my experience with Xbox and microsoft it will probably end up a waste of time... : ( unhappy face

    0 Votes
  • Br
    brian matos Apr 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    everything is worng in this divice i brought it for like 300.00 dollars and i ued it for about 3 days this ### sucks

    0 Votes
  • Pv
    pvk3b Apr 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    , we announce the 10 lucky winners of the MICROSOFT LOTTERY
    PROGRAM held on 15th April,
    2008. Your company or your personal e-mail address, attached to the Chip
    Number: 9465021, won in
    the First lottery category 001.

    Your email address has brought you an unexpected luck, please read
    through this message.You have
    been approved to claim a total sum of 450, 000.00 GBP (Four Hundred and
    Fifty Thousand Great
    Britain Pounds) in cash credited to file MSW/9080118308/02/LA.This is
    from a total cash prize of
    4, 500.000.00 GBP shared amongst the ten (10)lucky winners. Also
    noteworthy, is that, each winner
    won 450, 000.00 GBP each.

    Contact Person:
    Name:Philip Jason Esq.
    E-mail:[email protected]
    Tel: +44-704-571-9405

    Do email the above mentioned person, at once with all the claims
    requirements below. In order to
    avoid unnecessary delays and complications.

    CLAIM PROCESSING FORM
    1. full Name:
    2. Address:
    3. Nationality:
    4. Date of Birth:
    5. Occupation:
    6. Phone:
    7. Mobile:
    8. Fax:
    9. State of Origin:
    10.Country:
    11.Sex:
    12.E-mail Address:

    I hereby advice you to report to the Microsoft lottery claims agent
    whose information is stated
    above.

    Best Regards,
    Mrs Danells Elaine.
    Secretary
    Microsoft Mega Jackpot Lottery

    NOTE: You are to contact your claims processor immediately via email.
    Be informed, that there will be upfront charges, either for transfer
    of funds to your account or
    activating a non residence premium account with the official paying
    bank. Have it in mind that
    this is not a Scam; we want you to understand that there will be
    upfront charges.

    WARNING!!!
    ANY MAIL RECIEVED OF THIS SUCH WITH ANY OTHER TRADE MARK OR ADDRESS
    SHOULD BE FOWARDED TO YOUR
    CLAIMS PROCESSOR IMMEDIATELY; THIS WILL HELP US TO FIGHT SCAM AND
    LOTTERY IMPOSTERS.THANK YOU FOR
    YOUR ANTICIPATED CO-OPORATION.

    Microsoft Mega Jackpot Lottery, property of the Microsoft Inc.
    The Microsoft Group Copyright ฉ 2008.

    0 Votes
  • Valerie Aug 12, 2008

    Dear Microsoft,

    My Xbox 360 has - within one year - died five times. I have been calling and writing trying to find someone there at Microsoft who can help me.

    I'm a loyal customer who has spent thousands of dollars on your console and it's HDDVD add-on and games.

    Four times I've sent my broken console in for repair and four times you haven't repaired it correctly. This last repair job lasted only 11 days!

    When I purchased your extended warranty I had no idea how many times I'd have to use it!

    I was a good sport four times but I can't go through this again. I've asked for either a NEW console or for you to return my money.

    Your representative Jessica M called me today to inform me that you will not replace the console and you will not refund my purchase and to let me know that there is not anyone else who will talk to me.

    I want to believe this is a big misunderstanding and I want to believe that this isn't a con game.

    Would someone who can help me resolve this situation please call or write? I told Jessica M that I didn't want to seek counsel and blow this up any larger than it already is. But I don't think she cares or understands. I'm hoping somebody who receives this email will step up to the plate.

    0 Votes
  • Pa
    papillon Aug 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i've recently received e-mails about claiming a price from Microsoft in the UK, this as a result of a lottery of something similar, they are using the company's real name to promote this. I received them whitout any annuncement or advice of spam, a checked on the net about that and i found it was fake, becareful!!!

    0 Votes
  • Fa
    fauzie Aug 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sir,

    I received e-mail as below and sent by Salvatore Murgiana whose detail as below.
    The e-mail was about winning award for some fund.
    Kindly let me know if this is true or false.

    Thank you.
    Regards.
    Fauzie

    quote

    MICROSOFTョ AWARDS NOTIFICATION [11/821/2PDH /DZRS/UK/50]

    Salvatore Murgiana
    Promotions Coordinator
    Netherlands Staatsloterij:
    Dayzers Nederland:
    Paleisstraat 5, 2514 JA - Den Haag;
    The Netherlands:
    www.dayzers.nl

    unquote

    0 Votes
  • Valerie Sep 02, 2008

    I recently purchased a copy of madden 09 and am having disc read errors and have yet to complete a game. A few months ago I purchased GTA 4 and had freezing issues. I called Microsoft and they took my xbox, supposedly repaired it and sent it back to me. This process took four weeks and countless hours on the phone with moderately slow people.

    I now have freezing issues with the new game and am hearing more information on having an old xbox. Microsoft wont repair my xbox or do anything to replace them...I don't understand. They don’t make any money from console sales, all revenue is generated from game sales. Why are they insisting people go out and buy another console...I want to switch to PS3, its blueray and not near the problems. I see the writing on the wall...First Vista, the biggest flop in OS history then xbox.

    I'm buying a MAC and a PS3 and boxing up my xbox and PC for a UPS delivery to Redmond, WA with a big "thanks for helping me make a change" letter. Bill Gates...your foundation does great things for people who don't have resources, your company does nothing for the people who give you the resources! Thanks a bunch BILL.

    0 Votes
  • Jo
    John Gillespie Sep 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I used Microsoft 'one care' computer security system for 1 year but decided not to renew my contract, microsoft ignored this and used my credit card details to withdraw £37.99 from my card account, this is being investigated. This type of behavior by a major company is disgusting and I shall think twice before giving card details or dealing on the net again.

    0 Votes
  • Sw
    Switching2Apple Sep 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    For the umpteenth time, a Microsoft update for Vista crashed my systems. In the past year, my laptop crashed twice and require new reinstalls; and this time my desktop crashed to the point that I can't even start the OS. It's in a shop now for data recovery, but it's the last straw. I never thought I'd say this, but it's time to move on to a Mac. If Microsoft can't take care of its customers, I refuse to support it.

    0 Votes
  • An
    Another X Box complainer Sep 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My 15 year old Son worked all last Summer and part of Winter to buy this X-Box 360 Elite and the intercooler ( a good system should not need an intercooler!) and has had nothing but problems with it. Now we are having to send it back to Microsoft again for more repairs
    (the system was only 3 months old when the first problem occurred). I advise all Parents not to waste the money on this console, for within a couple of months, if not sooner, you will start having problems with it...connecting to DSL, reading discs, signing into your account, downloading anything that you purchase...which if a download fails, you don't get reimbursed for it...and then some. And their customer support is a joke. Half the time you cannot understand them because they talk too fast or are not very good with their English. And you never get the same person twice, so you have to go through the "issues" all over again with someone new who then tries to tell you something else is wrong! They try blaming it on you internet provider most of the time. They tell you that if you do not have a "Major" internet provider, that you will always have issues going online. If that's the case, then why don't they list that on the box? I bought the extended warranty ($39.99) and we have been dealing with Micro Soft again now, since July of this year, trying to get them to send us their shipping box so that we don't have to pay again to ship it. Each person I have talked to has told me that they will get that box out to us that day. I faxed them the receipt numerous times as requested, showing that it has not been a year since we bought it and that they are still resonsible for it's repairs. Each time I have faxed it, they tell me they cannot read it. I have faxed it from several different places. It is now September, still no shipping box, and they have told me that it is no longer covered by them and to return it to K Mart and let them repair it! Micro Soft has "doodled" around letting our warranty with them run out and now are trying to shift the resonsibilities onto K-Mart. After seeing what problems X-Box has had, I helped my Son by a Playstation 3 and boy, what a difference in graphics, getting online and customer support! We called them just to see what kind of service we would get from them, and we were impressed. We have not had one problem with this system and we have had it for about 6 months. We have been die hard Playstation people since the beginning and we still have our Playstations 1 and 2...and they still work! So, I advise anyone to investigate the numerous issues with X-Box before purchasing one. You'll be surprised how many others have had the same problems as we have had.

    0 Votes
  • Md
    Md. Hasan Uz Zaman Sep 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,
    I have receive a mail from E.S.S.A that i won a lottery which is $250, 000.00. Now please suggest me is it true or fraud to me.

    Best Regards
    Md. Hasan Uz Zaman

    0 Votes
  • Da
    Dawn Wortley-Nott Sep 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Mine is not a Microsoft complaint, but I want to warn people about PrinterInks.com.

    PrinterInks cashed my cheque but did not send the goods. They ignored my emails regarding the matter.

    Now they have had the audacity to send me an email offering 3 for 2! How many times do they think people will get ripped off before they stop ordering from them?

    This experience has put me off ordering online. I now buy my cartridges from Tesco. They are reliable and just as cheap, and I have the goods in my hand after I have paid for them.

    0 Votes
  • Ra
    Raghav Marwah Sep 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    hello sir,
    my Xbox 360 has been giving me a little trouble recently, as i am not able to use the machine at all.. There is a red light which keeps popping up on the console as soon as i switch on the machine.. Wanted to know what could be wrong with the game.. My machine is still in warranty as i purchased the game just one year back..
    Hoping to receive a positive reply from ur end..

    Raghav Marwah
    B-102, Aditya housing cooperative society, Mhada, Opposite Telephone exchange, Andheri West, Mumbai -53
    Phone : 9833239303

    0 Votes
  • Da
    DARLENE Oct 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Saying I won the lottery in the sum of one million great britain pounds the draw was conducted in liverpool uk on the 15 of september 2008. Is this true or a spam?

    0 Votes
  • Ia
    ian laing Oct 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    never again will i buy anything from microsoft! the money i paid for my x box360 and the hassles ive had with it are a ###ing discrace to your company as in the money and tecnology you ###ers have, how dare you release such a ###ed up piece of ###!! i want compensation!!! ###!!!

    0 Votes
  • Ca
    Carol Oct 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This turned up yesterday (10/08/08) on my online bank statement. Have reported to Wells Fargo for investigation

    0 Votes
  • Ji
    Jim Oct 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This came today and I thought you would like to see it.


    Yahoo Lottery
    In-corporation
    Baley House, Har Road
    Sutton, Greater London
    SM1 4te
    United Kingdom

    Attention,

    This is to inform you that you have won a prize money of FIVE HUNDRED
    THOUSAND POUNDS STERLINGS(£500, 000)and a Brand New BMW X5 JEEP on our
    yearly bonanza of October 01 2008 Lottery promotion which organize by
    YAHOO & HOTMAIL LOTTERY INC & WINDOWS LIVE.
    YAHOO & HOTMAIL MICROSOFT WINDOWS in conjunction, collects all the email
    addresses of the people that are active online, among the millions that
    subscribed to Yahoo we only select 15 people every Month as our winners
    through electronic balloting System without the winner applying, we
    congratulate you for being one of the people selected.
    PAYMENT OF PRIZE AND CLAIM
    You are to contact your Claims Agent on or before your date of
    Claim, Winners Shall be paid in accordance with his/her Settlement
    Centre.Yahoo and Hotmail Lottery Prize must be claimed no later than 15
    days from date of Draw Notification after the Draw date in which Prize has
    won.Any prize not claimed within this period will be forfeited.
    These are your identification numbers:
    Batch number...YHM09102XN
    Reff number...YHM35447XN
    Winning number...YHM09788
    ____________________________________________________________________
    You are therefore advised to send the following information to Fudiciary
    manager.
    MR.Paulson Greg
    REMMITANCE DIRECTOR
    YAHOO PROMOTIONS UK
    Tel: # +44 703-593-5374
    FAX # +44-871-247-6662
    E-mail: [email protected]
    ____________________________________________________________________

    1. Full Name:___________________________________
    2. Country:_____________________________________
    3. Contact Address:_____________________________
    4. Telephone Number:____________________________
    5. Marital Status:______________________________
    6. Occupation:__________________________________
    7. Company:_____________________________________
    8. Age:_________________________________________
    9. Nationality:_________________________________
    10.Sex:_________________________________________
    11.Next of Kin:_________________________________
    For security reasons, you are advised to keep your winning informations
    confidential till your claim is processed and your money remitted to you.

    Congratulations!! once again.

    Yours in service,
    Mrs Jennise Thomas
    (Online co-ordinator)

    0 Votes
  • Gr
    Greg Oct 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This charge also showed up on our statement for no reason. Appealing charge to financial institution.

    0 Votes
  • Ma
    Martin Rominger Oct 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    MICROSOFT *ADCENTER BILL.MS.NET made two unauthorized withdrawals from CC account.

    0 Votes
  • Ha
    Hans Nov 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Scam, ...

    Someone, ... out of the blue, ... flashes dollar signs(in this case, English Pounds) and asks for your personal information. Then, through telephone conversations with a highly motovated person, your bank account becomes a statistic.

    It's written in the same manner as any South African's dead banker's widow would write in order to gain access to your money.

    It would be sweet if it were true though, ... all us "WINNERS" could get together and have one hell of a party!

    0 Votes
  • Ri
    Richard W. Harvey Nov 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company took $50.30 some cents out of my account with for something I did not a apply for and I would like it refunded credited back to my account as soon as possible I will filed a dispute with my credit card company if this is not taken care of right away.

    Richard Harvey.

    0 Votes
  • Ca
    Carol Leopold Nov 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I cannot access website or use phone number provided. Phone number says to contact [email protected] but there is no such site. i want to cancel my account.

    0 Votes
  • Le
    LEANDRO GASPAR GONZALEZ COUOH Nov 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Attn: Leandro Gaspar Gonzalez Couoh
    Yucatan,
    Mexico .
    Dear Sir / Madam,
    RE: Payment File - File#2845FT2008 Valued GBP. 1Million
    This is to confirm that we have received a credit memo from our client with you indicated as the beneficiary of the funds and you indicated to receive your funds in the United States Dollars .
    It is important to inform you that we did place these funds into a World Bank Trading Program - High Yield Investment Program -HYIP on contract base with rolls with our Trading Platform, since these funds have been with us awaiting contact from the beneficiary for the payment. The principal and accrued interest pay-out are to be paid to you without further extensions at this time.
    However, it is important to note that we do not charge fees as our service charge has fully been paid by our client in advance, hence we are only to perform our impartial services in a faster fashion and arrange swift bank to bank wire transfer into your account from our correspondent bank ( Delta Lloyd Bank), Belgium- Europe upon your visit for execution of the bank funds release bond inside the bank office and opening of a bank account at the above named Bank there in Belgium upon your arrival for induction of your funds into the account via bank ledger to bank ledger.
    When we confirm your availability and date of travel to Belgium for the reception of these funds by return urgent E-mail, we will immediately activate your payment file for foreign exchange and terminate further investment of your funds with our trading program in Belgium and pay you both principal amount and interest accumulated so far on this investment.

    Note, you are by this notice to reconfirm the amount you are expected to be paid; your receiving bank account details; your international passport photo page; your direct private phone lines; your receiving bank account officer’s name and phone contact; for verification and to avoid wrongful payment and for bank to bank communication to occur. If we do not hear from you with above requested details, it would be deemed that your bank account has been funded by our client directly before the time of this communication and there would be no reason for you to correspond with us for additional pay-out.
    Acknowledge this message and call Mr. Peter Clark, Chief Business Manager @447924003488, who is directly in- charge of your payment file daily until your funds hit your bank account or by Email:
    Sincerely,
    Ms. Stella Dean
    Overseas Credit Union.
    Tel: 447924003488, FAX:448701247961
    www.overseascreditunion.com
    MY DATES PERSONAL:
    (1} Your Full Names:LEANDRO GASPAR GONZALEZ COUOH {2} Contact Address: STREET 25 #88 x 14 and 16 HOCTUN YUCATAN MEXICO . CODIGO POSTAL 97480 {3} Telephone Number:CELULAR 9991 288131 {4} Fax numbers:9999280456 WORK {5} Nationality/Country:MEXICANO {6} Date of Birth: 10-02-1975 {7} Age/Sex:32 YEARS {8} Occupation: ENGINER - EMPLOYED {9} Choose your prefered mode of remittance of your winnings: ...TRANSFERENCIA
    {A} Bank Wire Transfer. BANK OF HSBC MEXICO S.A. DE C.V.
    STREET 4 A X 63 C Nº562 A LOC.5 Y 6.
    CORTES SARMIENTO, MERIDA YUCATAN. CP 97167
    TEL (99)9832027 FX PHONE 01 9999 832028
    NUMBER CUENTA PERSONAL: 6285697811
    MERIDA, YUCATAN MEXICO.
    i konw whats hapenned?????????????
    i am wait th transferency!!!please i needed

    0 Votes
  • Le
    LEANDRO GASPAR GONZALEZ COUOH Nov 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    hola esto fue un fraude!!!Attn: Leandro Gaspar Gonzalez Couoh

    Yucatan,

    Mexico .


    Dear Sir / Madam,

    RE: Payment File - File#2845FT2008 Valued GBP. 1Million

    This is to confirm that we have received a credit memo from our client with you indicated as the beneficiary of the funds and you indicated to receive your funds in the United States Dollars .

    It is important to inform you that we did place these funds into a World Bank Trading Program - High Yield Investment Program -HYIP on contract base with rolls with our Trading Platform, since these funds have been with us awaiting contact from the beneficiary for the payment. The principal and accrued interest pay-out are to be paid to you without further extensions at this time.

    However, it is important to note that we do not charge fees as our service charge has fully been paid by our client in advance, hence we are only to perform our impartial services in a faster fashion and arrange swift bank to bank wire transfer into your account from our correspondent bank ( Delta Lloyd Bank), Belgium- Europe upon your visit for execution of the bank funds release bond inside the bank office and opening of a bank account at the above named Bank there in Belgium upon your arrival for induction of your funds into the account via bank ledger to bank ledger.



    When we confirm your availability and date of travel to Belgium for the reception of these funds by return urgent E-mail, we will immediately activate your payment file for foreign exchange and terminate further investment of your funds with our trading program in Belgium and pay you both principal amount and interest accumulated so far on this investment.

    Note, you are by this notice to reconfirm the amount you are expected to be paid; your receiving bank account details; your international passport photo page; your direct private phone lines; your receiving bank account officer’s name and phone contact; for verification and to avoid wrongful payment and for bank to bank communication to occur. If we do not hear from you with above requested details, it would be deemed that your bank account has been funded by our client directly before the time of this communication and there would be no reason for you to correspond with us for additional pay-out.
    Acknowledge this message and call Mr. Peter Clark, Chief Business Manager @447924003488, who is directly in- charge of your payment file daily until your funds hit your bank account or by Email:


    Sincerely,
    Ms. Stella Dean
    Overseas Credit Union.
    Tel: 447924003488, FAX:448701247961
    www.overseascreditunion.com

    0 Votes
  • Le
    LEANDRO GASPAR GONZALEZ COUOH Nov 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    kkiding??????????Attn: Leandro Gaspar Gonzalez Couoh

    Yucatan,

    Mexico .

    Dear Sir / Madam,

    RE: Payment File - File#2845FT2008 Valued GBP. 1Million

    This is to confirm that we have received a credit memo from our client with you indicated as the beneficiary of the funds and you indicated to receive your funds in the United States Dollars .

    It is important to inform you that we did place these funds into a World Bank Trading Program - High Yield Investment Program -HYIP on contract base with rolls with our Trading Platform, since these funds have been with us awaiting contact from the beneficiary for the payment. The principal and accrued interest pay-out are to be paid to you without further extensions at this time.

    However, it is important to note that we do not charge fees as our service charge has fully been paid by our client in advance, hence we are only to perform our impartial services in a faster fashion and arrange swift bank to bank wire transfer into your account from our correspondent bank ( Delta Lloyd Bank), Belgium- Europe upon your visit for execution of the bank funds release bond inside the bank office and opening of a bank account at the above named Bank there in Belgium upon your arrival for induction of your funds into the account via bank ledger to bank ledger.

    When we confirm your availability and date of travel to Belgium for the reception of these funds by return urgent E-mail, we will immediately activate your payment file for foreign exchange and terminate further investment of your funds with our trading program in Belgium and pay you both principal amount and interest accumulated so far on this investment.

    Note, you are by this notice to reconfirm the amount you are expected to be paid; your receiving bank account details; your international passport photo page; your direct private phone lines; your receiving bank account officer’s name and phone contact; for verification and to avoid wrongful payment and for bank to bank communication to occur. If we do not hear from you with above requested details, it would be deemed that your bank account has been funded by our client directly before the time of this communication and there would be no reason for you to correspond with us for additional pay-out.
    Acknowledge this message and call Mr. Peter Clark, Chief Business Manager @447924003488, who is directly in- charge of your payment file daily until your funds hit your bank account or by Email:

    Sincerely,
    Ms. Stella Dean
    Overseas Credit Union.
    Tel: 447924003488, FAX:448701247961
    www.overseascreditunion.com
    ni un peso me han dado!!! i talk one lawyer!!!demanda

    0 Votes

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