Microsoft
reviews and complaints

To: Microsoft Bing; Microsoft Escalation Support Communications

Subject: FW: FW: FW: FW: FW: Executive Customer Relations - [protected] - DoNotEdit:[protected] - this info is on Facebook and reviews

Microsoft are crooks

Sent: Wednesday, 16 November 2022 6:49 PM

To: Subject: FW: FW: FW: FW: FW: Executive Customer Relations - [protected] - DoNotEdit:[protected] - this info is on Facebook and reviews

PLEASE PASS THIS ON TO AMERICA OFFICE

To:

Subject: FW: FW: FW: FW: Executive Customer Relations - [protected] - DoNotEdit:[protected]

MICROSOFT HAS RIPPED ME OFF AND THEY ARE PISSING IN MY EAR. MICROSOFT PUT A BAN ON MY ACCOUNT WHICH HAD BEEN PAID IN January 2022. I had to get a technician to fix my computer.

Their staff member called me a liar. Microsoft is no better than Facebook, Twitter, or Google.

THIS WOMAN HAS CALLED ME A LIAR. SHE CAN'T SEE PAST HER NOSE. I HAVE ASKED HER AND ASKED HER FOR MICROSOFTS DETAILS IN AMERICA, BUT SHE WILL NOT PASS ME THE INFORMATION I REQUIRE

ROBERT SHERRIFF

AUSTRALIAN

[protected]

[protected]@gmail.com

READ ATTACHMENTS

Dear Irene,

Thank you for your response.

Service Request [[protected]]

Irene, may I say how bitterly disappointed I am with Microsoft for the treatment that has been dished out to me I have been a customer of Microsoft since day one. I have had your products from day one never a problem until this year 2022.

If the money you said goes into my account, I will put it back in your account.

Compensation

Irene, I am seeking Compensation for the way the contempt that has been shown to me by Microsoft. I am asking Microsoft to make a large cash payment to myself to heal my wounds, I have had hardly any sleep in the last couple of weeks because of what Microsoft has done to me. My bank details are below,

Irene, you say I purchased a one-year Microsoft 365 Family subscription for your Microsoft.

Irene, your staff said I had to purchase Microsoft again even though it is not due for renewal until Jan 2023. 'I WAS FORCED TO BLACKMAIL' Your staff forced my hand by blocking my account, I have 120 social media pages where I will be able to warn clients of Microsoft about the fraud that is happing with your staff who are hired offshore to answer your phone calls.

Irene your website gave me two options one for $10 a month or $13 a month it just took the whole lot out without delay.

Irene, you said that I requested to have this purchase refunded. After the refund, you are not able to use the Microsoft 365 Family

Irene, I did not request a refund your technician requested a refund.

Irene Microsoft put a lock and a block on my computer I could not use my computer for over 2 to 3 weeks now.

Irene this is a three-ring circus. I was made to give my bank details to Microsoft where I was bullied and harassed, and I felt intimated I am also a seven-generation Indigenous Australian with a lot of health problems.

Irene, you asked, if possible, I would like to set up a time during your business hours to talk about your case.

Irene, you asked when the most convenient time would be to contact you.

Anytime would be good. It is 1-19 am Thursday morning 8-9-2022.

Irene, it is now 1-26am Thursday morning 8-9-2022 I still have not got a refund of $129-00 into my bank account I think Microsoft has had more time than it would take to go to the moon.

Irene, you asked about the Technician charge.

Technician charge? $399 Plus GST of $39-90 – His name is Peter Mathews; I have paid him already at [protected]@gmail.com. I did not get an invoice as such as he is my brother-in-law. My ban

ROBERT SHERRIFF

Mobile number [protected]

[protected]@gmail.com

My Outlook Email Online Crashed Again!

2022: Now my Outlook email has become near impossible to use on my iPad with Microsoft’s bloatware updates. Additionally, who in their right mind wants to click an icon plus TWO drop-down menus simply to delete an email? I must choose whether I want to delete the email or "Backspace." What the heck are these people thinking? Furthermore, when they minimized the trashcan icon, did they consider the average size of human fingertips on a touchscreen?

Why do I get the sense that some of these overkill overhauls – to what ought to be simple email – are due to job cuts/fears in the tech industry? At the expense of the end-user, coders & UI designers fearing redundancy, tinker away... durp! durp! durp! — Never a care for the maxim: ‘if it ain’t broke...’

Sorry I don't have the latest cool devices like you tech guys simply to read & respond to my email (that's a Hotmail account for goodness sakes!).

Ads within the MS Solitaire game are pornographic images when words of the advertisement are about a product. EXTREMELY disturbing when my 12 year old grandson is playing the game. Also offensive to me. No one should be susceptible to this! And I should not have to pay for the game in order to not see them.

I have not clicked on these ads in order to obtain a URL address. Unfortunately, I am so REALLY ticked - I called the advertising department and they pawned me off to an email they were supposed to send me which I never received.

I am losing respect for this industry quickly. I can buy books to play games so going dark would not be a huge leap for me.

On November 25 -2022, I received a pop on my laptop that being Hack and was lock out. I call the number on the screen, and someone pick my call I explain what was happen to my laptop and person ask me to down ultra-VIEWER 6.5. Then he wanted me to log in my bank account I told him NO that I don't want log in my bank account then he asks me to spend 499.99 to buy a program to unlock my laptop them want I told him that I cannot afford to spend that kind of money he got upset and hang up the phone on me his log in ID 57 018 648 p/w 5570 number to my laptop I call [protected]..

Then I call the number once again and some else pick and was able to get my laptop unlock

I have been fighting a running 2 month battle with MS Store

I am a disabled Veteran and MS used my Citizen Bank card to charge a replacement when I SPECIFICALLY told him on Nov 14 phone call NOT to ever again use The Citizen bank card

He agreed and forwarded a return label and assured me the situation would rectified when the device was returned. At that time I would be issued a refund and Citizens Bank would be notified to such. I would NOT receive a replacement again, which has already happened once already when i didn't want.

Contrary to this when MS received the unit NOV 18 they NOT didn't issue a refund and credit to Citizenbank, they quickly turned around an shipped a replacement. They also sent an email this AM that is confusing about the 1st email and indicates a replacement has not been shipped and is expected to be shipped Jan 1 MS has fraudulently used my CC and am I DETERMINED to pursue criminal action against MS, her in St Clair County, IL if this situation is not rectified.

First of all, I have been a loyal Microsoft and IBM & compatible customer and end user supplier since the first DOS. Worked on and sold early level PC's XT's 286, 386, 486, Pentium, windows 3.1 and on and on. Always a fan. Now at the twilight of my years I am very unhappy that the windows 10 laptop is not eligible for the windows 11 upgrade. I am at a point in my life that I cannot afford to just throw away a perfectly functional laptop just to upgrade to the new operating system that others can get for free! P.S. Not a fan of having to log on to my own computer every time I want to use it. Just a little venting. Regards, John Antonelli

I have Three (3) Surface laptops, one with great specs and all of them have stopped working after updates - with the last one JUST happened. I did a system reset, because felt computer possibly compromised, as the reset was completing, it did an automatic update and now it is in the inaccessible boot (or something) continuously loop, without restarting. Another one of the exact same laptops I had, I, literally, turned it on, for the first time, it did an auto update and I, to this day, have not been able to access the device. Brand new. The final one, I had a virus and did a reset and, again, watched the automatic update and again, it never got out the loop. Also, the mediacreationtool does not even work with any of them - doesn't recognize it. I now have 4 Surface laptops (as another one I sent back and they took months to return it - did and the same thing happened, the update) and to say that I have nothing on these laptops by office and adobe because I have been scared to add any other programs - its just the updates and now I am out four laptops – 3 brand new out the box ones and am now going total Mac because... 4 laptops and no assistance - as this probably doesn't even get me anwhere.

Something needs to be done – FOUR LAPTOPS - FOUR

After researching extensively you Microsoft have done little to nothing to stop fraudulent debit/credit card activity its been years. One could say you help make fraud easier. Why would you ever make a deal with Visa that allows canceled credit cards charges still go through and it bills the victims new card, same customer, victimized again. Now we got Microsoft*Store, Microsoft*XBOX WA ect charges going on all year and customer service talks in circles and denies, won't even tell you the email used or what items where purchased or where they where sent to. That is my DATA even though a crook did it, he still impersonated me giving them all the my information to make my debit card work. I stoppwd using Microsoft a while ago. What is really hilarious is that Google is catching these frauds and stopping them fcor Microsoft as best they can. You invented the modern PC operating system and webbrowser but can't catch fraud, but a search engine can. Lol, I'll be deleting the one Microsoft thing I still have and it's an Email address that is typically only used for when I forget a password. SickofCorruptInternet

I am from india I lost my user id of microsoft office 2021 (home & student free) I dont know how to use microsoft office 2021 in free (home & student) so I want guide me to open microsoft office 2021. I want create a new user account for ms office 2021. I want this app for free I need your help ms office 2021

Contacting Microsoft can only be through using their options and none of them include accepting a normal e mail contact, and you always have to sign in. I have had enormous random difficulties signing in, passwords etc over the years.

Somehow, I do not even remember how or why, I took out a subscription for Microsoft 365 in 2016 - it may have been to do with getting the better Office where you can edit text, as my laptop and computer seemed to be limited at the time to a student and home version. I have never managed to download this successfully yet they have renewed the £50 odd sub every year. Never downloaded, never used, always receiving e mails about its new benefits. I have tried several times to cancel the subscription, but each time the results of attempting to never lead to the window which everything says it will. It is Kafkaesque the way in which it seems impossible to cancel. Everything is in a no reply format e mail so one cannot take it up with anyone. I tried again this year with the time window running out. Sure enough, subscription renewed. However, I happen to have moved banks during the pandemic period, and , guess what, they are asking a redundant card to pay the sub as a result. So they message me and say I should change the payment details. But I am not prepared to, as I don't want the flaming thing and have tried to stop it but can't. I presume they will sue or blacklist or downgrade my credit status as they are an unthinking behemoth - but I have always paid my bills, am comfortable financially. What exactly can I do to persuade them I never wanted this, have never used the now over £300 worth of sub? Can anyone help? Even if I have to pay this years sub which I didn't want or need, I just want to get rid of it!

On 6/22/22, my kids sold an Xbox one gaming console on Facebook marketplace. We thought that we had deleted all previously used credit/ debit cards that were saved on the device. Apparently not. Someone has been making multiple unauthorized purchases on my debit card. Beginning on 7/6/22. The bank flagged my account yesterday due to an unauthorized purchase trying to be made. I went and met with the fraud department at 4 front credit union. They then printed off monthly bank statements for me to look through and I seen all the Microsoft purchases that were being made after the sale of the Xbox. Non were authorize or made by me.

September 1,2022 I my laptop preview a message in writing and with sound. the message stated that hackers had got in my computer and do not turn off. one of the messages read All files and online accounts may be banned permanently. contact Windows Support @ [protected]. All so it read Access to the computer has been Blocked due to security reasons. Do not access or restart this computer. The message continued how I called the number believing that Windows was trying to assist me. However, google provided location for the telephone number that I callled showing a picture of location. Ok by now you know that I'm not that computer savvy. The information requested was to remote into my computer and they show my IP address with a list of hacker on my system a lot stating, ESTABLISHED. Well it seemed ok, it read After the operation completes,the tool will provide you with a report of the malicious software that was detected. Believing that I was talking with Microsoft rep. which voice of Asian, Chinses, well foreign speaking was possibly the company rep. However, I called another number for Microsoft and the same procedure was provided. This time the same voices but they told my not to shut down. How come it's so difficult to get help from the make of these product that we have purchased here in the United States. I'm confused who the help come from more Now than ever had to be. Is it Microsoft responsibility to provide protection from these hackers trying and becoming very much successful with my information? It will take years for me to correct successful Hackers criminal activity. I'm not able to purchase all the fire walls the our gov. have. I need help on fixing the problem of hackers having easy access to my personal information. How do we protect our information. This isn't fare that I can purchase Microsoft and not be protected for the world criminals that watches everything on my computer.

I ordered a Surface Pro 7+ bundle back in March 2022 with the type cover keyboard being shipped in mid-May 2022. While FedEx lost the type cover package, I have contacted Microsoft customer support five separate times to handle the issue. They kept blaming FedEx, however, they did not offer a solution to resolve my problem. I did everything that they told me including filing a claim with FedEx on June 2 which FedEx sent to Microsoft to approve and no response so the file was closed 3 weeks later. I had to reopen the file with FedEx and try calling back Microsoft to approve it. I have asked Microsoft several times if they could resend the type cover and they said that they could not each time. I asked to speak with a supervisor and they said someone would call me back within 10 minutes and then another 3 weeks went by with no phone call. Then they told me they would give me a reference number for a credit towards the type cover which is not in stock and they do not know when it will be back in stock. They said that I need to keep checking back and call when it is available to reorder. I asked them if they could just send one to me once it is back in stock, however, they said that they would not do that. I have wasted so much time and it has been over two months since the package was lost and dealing with Microsoft. They are not helpful and this is a very upsetting experience. I am going to return my surface and go buy an Apple instead. I have always been an Android person, but at this point, I want to get rid of all Microsoft products.

Good morning Sir.

I’m from Malaysia. Recently my company has bought me a brand new Microsoft Surface Pro X. After using it for plus minus 3 months, there are problems with the touchscreen and keyboard. When I search in the youtube, I found out this problems had encountered from the previous version.

And the best part was, there are no service centre in Malaysia that I can send this device to be check. All the checking will be done by the buyer and assist by your technical team or by microsoft online. For me I see this thing are stupid procedures since we are Microsoft customers. This is because your customers are not a technical person even though assist by your technical person by phone and it will take times. Furthermore, who ever by this products must be a busy person and have no times to sit down and troubleshoot this problems by their own.

And then, for an example you buy a brand new car. Then the car got problem, is it you just call the mechanic and the mechanic will assist you by phone to troubleshoot your car? Of course not! You surely send your car to the neerest service centre for checking! Because you are not a mechanic.

So, I think Microsoft need to have a service centre like Apple Product and it will easy the customers when there are problems arise. For your information, I have waste 1 weeks to find out how to settle this problems. That 1 weeks I can spend it for doing things that more profitable. I have in mind if this problems can not be resolved, I will throw this device in the rubbish bin.

I hope this problems can be resolve by your good company.

Thank you,

Mohd Khairulfadhlan Bin Mohd Dzurri

Product SN : [protected]

Registered email : [protected]@gmail.com

After installing the application, typing the letters seems to be duplicating the typed ones as shown. Typing kRShNaa results in ककृकृसकृषकृष्णकृष्णकृष्णा.Could some one resolve this issue and report

I upgraded from Windows 10 Home to Windows 10 Pro thru the Microsoft store. Paid $150.00. Used it for months then my computer unexpectedly crashed. I purchased a new motherboard but Windows reverted back to the home addition and the online support hasn’t been helpful. It consistently sent me to purchase the Pro license again. I’ve spent 3 hours today trying to get a live person to help, 3 hours yesterday trying to get a live person to help. Every phone number is just computer saying got to online support. The only way I could get a live person was to say I was purchasing volume licenses, that person says they are transferring me to technical support to help me but they just hang up on me. This issue is costing my company money every day that I can not use the pro addiction but I REFUSE to purchase the product again.

As much information as possible... Let's see... I have been on office 7 for years and years... I know full well that support has ceased, that is not the issue... I'm running windows 10 64 bit home on a dell xps desktop I purchased in 2007... All well and good... Windows went to get patches and updates...In the process, my office 7 was removed from my machine...

You need to understand, I do not want 365 or whatever, I used outlook constantly for email only... Word occasionally, excel seldom...

What my complaint is deals with the fact that I purchased office 7 for my use, have used it for years, now microsoft in their infinite wisdom has deleted the entire office 7 package from my machine... No warning, no questions ask, just plain & simple deleted the package...

That's not right... I want my office 7 back...

Bud Rusk

Since Sept of 2021 I have been getting doubled billed each month by Microsoft for use of their services. I have not been able to talk with a representative. When calling their phone number you are referred to a website that gives you no help with your problem. I was able to chat with someone on line but was told that the problem was one they could not resolve. They suggested that I contact my bank to discontinue the withdrawals from my account. The bank informed me that they would need to close my account to do that. Also that Microsoft should be able to stop the double billing. So far I have been overcharged $85.

Hi guys

In March 2021 I purchased on line the family edition of Microsoft Office 365 (Family edition).

In about May 2021 my laptop had to go away for repair and they wiped off all programs. I needed to reload the Office software again and there were 4 other licences left on my subscription.

I went to my Microsoft account and could not find the Office software, it had gone. Was reqesting that I buy a new subscription. Contacted Microsoft and they researched it, they asked for proof of purchase and dates etc and they eventually came back and said they have no record of me buying it and they took until Sept 2021.

1st November 2021, I bought a new subscription of Office 365 as my wife needed to study.

This month, March 14th, I was billed by Microsoft for a repeat subscription of Microsoft Office which must be a renewal of the the subscription I bought in March 2021. It is not showing on my Microsoft account, so I am unable to cancel it and I am unable to contact Microsoft by phone or email.

Phone messages direct me to online help that tells me to cancel it on my account but I do not know what account it is linked to.

I need a way to contact them, get a refund and cancel this as I will get billed every year.

Ñame clever chikandiwa

Location paradza

Country Zimbabwe

I'm 47 years