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Michaels Stores Customer Service Phone, Email, Contacts

Michaels Stores
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1.3 263 Reviews

Michaels Stores Complaints Summary

18 Resolved
233 Unresolved
Our verdict: If considering services from Michaels Stores with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Michaels Stores reviews & complaints 263

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12:07 am EST

Michaels Stores manager

She falsely accuses me of stealing a black planner then refused to to give me her name claims to have me on video I will be obtaining an attorney she screamed in the parking lot across to me that I was not allowed in the store anymore after I completed my purchase then I went inside to return my purchase after she embarrassed me to the point of Tears in front of a large crowd of customers it's almost Christmas and I paid for my items expect to be hearing from my attorney

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9:48 pm EST

Michaels Stores framing dept

There is an individual that works in the framing Department whose name is Martha. She is one of the meanest nastiest people to ever walk this Earth. She has horrible breath a horrible attitude and is mean to just about everybody who walks in the door. She complains about other employees and was so rude to me well shaking a clipboard at me slipped out of her hands and made contact with me. I told her to stop on multiple occasions but she followed me around the store yelling. Had to go into the bathroom and when I came out she was outside the bathroom and continued yelling. This is horrible and has to stop. She is old and needs to be fired because she is a liability to the company thank you

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2:03 pm EST
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Michaels Stores the store is a disaster and hazard to walk through

What has happened? The store is a wreck!
I've been coming to this store for years and it has fallen apart since John left and now it's worse than ever!
My friend wasn't able to get her walker down several aisles because of the boxes of merchandise not put away.
The employees seem so unhappy. It appears the manager cannot handle such a fast paced store. Maybe someone should come help her or put her at a slower store.
I understand this is a challenging store as Escondido is a challenging city but please get a manager that can do the job.

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10:26 am EST
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Michaels Stores description of class

Hello,

I homeschool my daughter and take her to your art classes every Saturday. Some days, the items needed for the class, are free. Some days the items are provided for $3, and some days I must go into the store aisles and purchase them. I am not complaining about any of these things. My complaint lies in the deceptive class description. I have attached this last Saturday's class description which clearly states that all items are provided for free. I spoke with other mothers in the class about it and we decided that the person who wrote the description must not be a member of the grammar police, which I apparently am. I went in on Saturday under the impression that all items would be provided but ended up spending $10 on a tree for my daughter to decorate. Please have someone edit your descriptions more thoroughly, as this can become problematic.

Thank you,

Liana LaGrone

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11:47 pm EDT
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Michaels Stores employee/manager

I went to return a tree I had ordered for pickup due to be given the wrong one. I could not get it to fit back properly. The sales associate was very friendly while trying to take care of me. She had to call for assistance and I assume "Lisa"was the manager that approached. This was early afternoon. She first made a rude commit about the tree not being in the box correctly and continued by being hateful to the sales associate for not entering the info in the computer correctly. Not only was she rude to me but to the poor girl trying to take care of me due to the stores error. This is very tacky behavior and makes the store look bad. I know the poor girl was embarrassed. She kept apologizing. I told her she had nothing to be sorry for.

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7:08 pm EDT
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Michaels Stores customer service

I have checked online and also called the store to check on an item that was on sale I was told that the item ([protected]) was not in stock and I told the person that online it's showing that it was and she checked and said yes it was. I sent my daughter in to get the item and they wouldnt help her just told her it wasn't in stock. I called to talk to a manager and got sent to this man who talked about they're just hourly employees and they do the best they can. I said there's got to be someone more competent and asked to speak to a manager over his head. He claimed I cussed at which the only "cuss word" I said was "who in the hell wants to put Christmas flowers on a grave in October" if that man is That offended by the word hell then he's not capable of good management. I'm in management and have had to handle much worse. But I kept asking for a manager above him and he said he was hanging up bc I "cussed" at him.
This item is on sale! Why would u have it on sale and not available to be purchased online if the stores aren't going to have it.
My friend was murdered in May and I just want to put something that looks newer and fresher on his grave and y'all don't want to help ur customers.
If the employees are not capable of pulling it up in the computer and going to at least check rather than just saying it's not Christmas so it's not in stock then maybe u need to get some employees that actually want to work. And for that man to say we're just hourly employees etc was unprofessional and pathetic. The employees know what the pay is when they get hired. If he's in management and saying stuff like that he needs to be terminated. He wouldn't even take the time to pull up the item number in the system just made excuses!
I do not care for hobby lobby but I will make sure the michaels in Warner Robins is advertised as unfriendly and unhelpful

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4:14 pm EDT

Michaels Stores manager

A sign hung above one of the colors of the RSTN Wood Stain Markers - above one only _ I believe the walnut - it was not above the other RSTN Wood Stain Markers were marked 8.49 other than this sign the walnut one did not show a price. The sign as you see says RSTN Wood Stain Markers - (I have a picture of it but don't know how to attach it to this) it does not specify color so I thought all colors were on sale as the sign you have in your store clearly indicates. The cashier had a price check done and told me they were 8.49 and she told me "the sign said walnut" I can read, I hope you can read, if so, you can see the sign does not say walnut so as you know she purposely gave a customer wrong information or another way to put it would be that she intentionally lied to a customer. Michael is the head manager apparently and he was the one who gave her this information and he also told that the sign says walnut, so I should know the sale is only for walnut. Once again I can read and if you can read you can see the sign does not say walnut, Again, please read the sign it does not specify any color. It says RSTN Wood Stain Markers Clearance original $8.49 Now: 4.97 I took a photo of the sign that I can send to you. Michael raised his voice to me and was very rude and refused to acknowledge that the sign was confusing, keep in mind he sees words in the sign that are not on the sign such as walnut and only walnut. He also said that it was disgusting of me to question the price - keep in mind the sign says RSTN Wood Stain Markers which does clearly indicate all RSTN Wood Stain Markers. He walked back to the register in front of me saying "I am a man." that is a direct quote. Other customers heard him. So apparently he does not believe women have a right to ask about pricing in his store. So you stand behind your male managers to look on women as being beneath men, you think it's fine that they lie to customers and you allow them to be rude and raise their voice to customers. If these are true, which in my experience just now at about 2:00 pm on Sunday the 27th they are, then I will never walk into a Michael's store again. As you can clearly see there was no attempt to provide customer service by any stretch of the definition of what that term means.

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12:27 am EDT
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Michaels Stores manager

I was hired as a sales associate at this store and worked there for only a few days before quiting. I would not recommend applying to this location to anyone. They put you on a computer to go through training modules and expect you to be finished in 2 hours (even when your log in that was provided to you does not work and you end up having to contact their IT people to have it fixed, which took about 30-45 minutes), and then they throw you on the floor and expect you to automatically know how to do everything that they want you to do and if you ask questions or ask for help they get annoyed. I was even told that the training modules are for the USA side and when I was going by what I learned in the training, I was wrong. The main manager was so rude to me from day one. She always yelled at me over the ear piece that you are required to wear (that all employees wear, so they can all hear you being yelled at) and if I didn't reply to her immediately (because I had a customer in front of me talking and I didn't want to tell them to shush or ignore them to reply to the manager yelling in my ear) she would become even angrier and yell constantly. I had no help on the cash register (the "sales associate" position ended up being fully a cashier, while everyone else in the store were sales associates and only came to do back up on cash). Two of the managers were very rude, only the customer service manager was understanding and helpful to the employees. I would not suggest anyone shop at this location for the way the employees are treated. And myself along with family and friends will no longer shop at this location as they do not deserve business if they treat their employees so disrespectfully. Management training is a must at this location.

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4:01 pm EDT
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Michaels Stores employee

As I was walking up to the store I noticed an employee standing in the middle of the doorway, legs slightly spread and arms crossed...I wasn't really sure why she was there and then it occurred to me that maybe they were closing so I slowed down and glanced at the posted hours...nope...store was still open for another hour? It was very stand offish and uninviting. She clearly wasn't there to greet people...just stared at me as I walked in...so awkward. Not a good first impression. Then, once I selected my item and brought it to the cash...it was the same employee, lucky me! ...tag said Michelle. I was trying to just pay and leave as her demeanor was very unwelcoming. I paid for my purchase which was a snow covered garland. It was just sitting on the counter so I asked for a bag. She proceed to forcefully and very roughly push it into the bag stating "better on her then in my car" referring to the snow. She flopped it around so much I felt like it was intentional and almost asked for a new one because so much had fallen off! No, better on my garland then on you! I bought it because it had snow on it! I just don't understand peoples behaviors and attitudes these days. Makes me really sad and frustrated. Please have a discussion with your staff about customer service.

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9:04 pm EDT
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Michaels Stores bad customer service, racial profiling.

I am regular visitor at art stores, as we often need art supplies for my two daughters who like art and craft. I visited Michael's store at 145 E Hills Blvd SE Ste 50, Calgary, AB T2A 6Z8 on October 6th, 2019 between 6.00 to 6.20. I was accompanied by my mother (a senior citizen) and my 7 year old daughter.
While we were looking at the aisles in the store, we started noticed this one store employee stalking us aisle to aisle, she would walk in the aisle and pass us. It happened multiple times. She had very unwelcoming attitude, while seeing us 10 times in different aisle, neither she greeted us nor she asked us, if she can help us or ask us what were are looking for, or how has been our day. zero customer service welcome. It started hitting us that we are very un welcomed in the store and this employee is not trusting us. Then while we were in the acrylic paint aisle, this employee who was following us all the time, came and shouted rudely at me that, "do not place the stuff at wrong places, I have to pick and arrange them ", while pointing at white tubing, which i did not ever misplaced or even touched.
I went to the front counter cashier and told her about my experience of this staff member staking us in the store, and is rude, and we felt threatened, may be she is treating us poorly because we look different(racial profiling), i asked if I can convey my concerns to the store manager. The cashier paged, and behold this employee in question was the store manager 'Amanda". I told her that I have a complaint and that is against her, I explained her, how we felt unwelcomed, stalked and suspected because we look different(visible minorty), She was confortational and said this is my job and I am accusing this because she look different.
I told her I am old enough to feel and analyse the situation and there was no positive or good energy that way she was treating us and suspecting us. She said she is not in the store to read people's energy.
It spoiled our evening, a senior citizen and child were made to feel so bad as well.
I can't believe a store manager has values like that, cant believe how she treats the front line staff at the store. Will never visit this store location again.
Micheal is a great store, cant believe they have store managers who racially profile people, are non welcoming, zero customer service skills, are rude and head strong.

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5:43 pm EDT
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Michaels Stores rude manager and employees

Being followed and profiled while she is nice to some customers she has yet to ask if I need help or how I was doing instead she follows me around the store and has a hateful attitude towards me. I spend a lot of money in this store as well as my friends, but seeing as how I have complained 4 times before and still nothing has changed I will take my 4 to 6 hundred a week business to joanne where I can shop without rude employees stuck up my [censored]. Me and everyone I know will no longer shop in the Moscow store due to the old lady manager that works there. She should not have a job in customer service if she doesn't know how to treat a customer

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11:46 pm EDT

Michaels Stores online charges

I tried to make an order twice and my account said the orders were never made yet my debit card was charged over $200 under Michaels and came out to the total of the two orders I tried to make. I contacted customer service for the orders and customer service said they could do nothing and to contact my bank, yet it was Michael's that made the charge... I've always loved Michael's but I just want my money back

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11:59 pm EDT

Michaels Stores discrimination against native american shoppers

Hello I would like to place a complaint about being followed by your employees! So far in 2 of your stores I was followed only because im native american and i find that racial discrimination..
Do you train your employees to follow us around in your stores? What type of corporation are you! I make more then your employess make in a month and not ALL natives steal! There are many nationalities of people who do steal not only NATIVES!

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3:14 pm EDT

Michaels Stores online shopping

Recently Michaels.ca has introduced online shopping in Canada. I was so excited about the prospect of shopping for items online, as I live a bit away from a Michael's store. I am so disappointed! 99% of their products are not available for purchase online in Canada. I have checked all their yarn (all NOT available, says "out of stock online"), art supplies, craft supplies, home decor - ridiculous. I tried contact customer service, and they couldn't explain this to either. Very disappointed!

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7:52 am EDT

Michaels Stores check out/ returns

I was deciding between 3 different items at the register, and having them price checked. I made my decision and left. I noticed an amount on my receipt that was higher then the item I purchased. I assumed on of the items was not on sale. I went to return a few things, and they said that I was only charged for one item. The other one was a mystery. After a manager came over and questioned me the cashier returned the 3 items and refunded me the money for the mystery item. She printed a new receipt for her drawer and gave me my original receipt back. She said I didn't get a new receipt with the new total after the returns because she needed it for her drawer. Now I may not be able to be reimbursed by my job, because I don't have an receipt, just The old one she scribbled on. I took a picture of the one she kept for her drawer. But I don't know if that will work . I've never not been given a new receipt after a return. It is always stapled to the original.

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4:09 pm EDT

Michaels Stores employee

Today at roughly 3:30 pm I walked into Michaels and asked a question about candles, the first employee was immediately rude and unhelpful. I later bring a notebook to cash and it scans at the wrong price and the employee blames me for allegedly switching the tags but another employee said someone else had the same issue earlier. I felt judged and accused and I was trying to use a coupon on a full price product but they didn't care and said no. I felt disrespected and the employees behaviours were disgusting and inappropriate.

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10:40 pm EDT

Michaels Stores customer service

I usually write off interactions with employees as awkward if things feel weird, but I've never dealt with employees in any kind of store or retail as off putting as this person. I didn't manage to catch their name tag because I wanted to leave as soon as possible, but she has blonde hair and is of about 5'5 in height. The first incident was when I asked for help to find something while she was on her phone. I decided to wait for her to finish her business on her phone before approaching and then she says "What." I tell her I am looking for a certain type of paper materials and she just tells me "we don't have that here, " really quickly before going back to her phone. The least I could have hoped for was to be pointed in some direction to continue searching.
The second incident was when I was in line to buy some things. This time, she was on the phone speaking to another customer using the store's phone line. I patiently wait for her to finish, and during this time she can clearly see me as I am the only person standing in line for a few minutes. She soon finishes her call and a few other people come in line behind me, and she immediately calls to the people behind the line to attend to them instead. I'm not a confrontational type of person so I decided to just leave the line and come back so I could get my items checked out by another employee.
I come to this particular Michaels very often over a couple of years because I live nearby, so I have never felt uncomfortable going before. I think I'll just go to a different art store next time.

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3:31 pm EDT

Michaels Stores services

I went to the michaels store today and bought some shirts, the lady at the register was not very friendly. When one of the items I have didn't scan because of the small barcode, she tells me it doesn't scan and tells me to get another one. I will not leave my kids on the line to get another product that might not even scan, and I told her that the product not scanning was not my problem, she can key it in instead. She then told me to not get angry, that got me irritated. Then when she left the register to get another one and asked me where I got it from. First of all employees should know where the products are and second you don't ask your customer to get you another one. That's not customer service. That's lousy and lazy. I've worked my fair share of retail sales and if things don't work I do it myself and try to figure out things myself not ask the customer to do your job for you.

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Mscat1976
, US
Aug 30, 2019 11:27 am EDT

Good grief, the responses are so hateful. As a former Michael’s employee, the cashier was completely in the wrong. Per policy, she should have contacted another associate to retrieve the item for the customer. She isn’t supposed to go get the item herself. Also, she could have used the Michael’s app to obtain the product information or keyed in the barcode manually. I have been in customer service for over 20 yrs, and every store I’ve been to has had this same policy. Now if the customer had said she would go get a replacement, that’s one thing, but to tell them to, absolutely unacceptable.

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9:12 am EDT

Michaels Stores no stock - no workers on the floor and the service!

First you cant find a soul to help you! They are always in the back and not doing the job they are paid to do! Second they never have anything on the sleves - you have to go in the black bins on the floor to get your own goods! Third and most important: when you place an online order - open it at the store even if they assure you they packed the correct item bc you'll come home with something else and you'll have to deal with a rude manager who doesn't even know who packed my goods! How wonderful! This store needs new staff - most unhelpful ppl ever! Wanna not work get a job at michaels gateway in brooklyn, ny! Also sent a complaint to michaels headquarters!

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9:28 pm EDT
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Michaels Stores worthless workers in the beadalon area

I was in the store to buy some Beadalon stuff for my model air craft project the small cable and crimping tools and crimp beads work great.
I asked a girl to help me find the stuff i needed. Not only was she of not much help another girl was right there and asked about the chain joining clips that come with the chain they are taped to the spool of chain I found that out for the girl because the worker did not know or look that much. NO ONE EXPECTS them to know all about all the products. They give up before looking or in my case just say I guess we don't have that . This is the second time this happened to me in the same store. Maybe you should consider putting computer in the store for us to refer to it would be more help. Reduce staff cut costs for all. Or even a Beadalon catalog

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Michaels Stores Customer Reviews Overview

Michaels Stores is a popular arts and crafts retailer that has received a significant number of positive reviews from customers. The company's website, michaels.com, has been praised for its user-friendly interface and easy-to-navigate layout. Customers have also appreciated the wide selection of products available on the site, including art supplies, home decor, and seasonal items.

One of the most commonly mentioned positive points in reviews of Michaels Stores is the quality of the products. Customers have reported that the items they purchased were well-made and durable, and that they were able to find exactly what they were looking for. Additionally, many customers have praised the company's customer service, noting that representatives were helpful and responsive to their needs.

Another positive aspect of Michaels Stores that has been highlighted in reviews is the company's commitment to providing a positive shopping experience. Customers have reported that the stores are clean and well-organized, making it easy to find what they need. Additionally, many customers have appreciated the company's frequent sales and discounts, which have allowed them to save money on their purchases.

Overall, Michaels Stores has received overwhelmingly positive reviews from customers, with many praising the company's quality products, helpful customer service, and commitment to providing a positive shopping experience. Whether you're an experienced artist or just looking for a fun DIY project, Michaels Stores is a great place to find everything you need to get started.

Michaels Stores In-depth Review

Product Variety:

Michaels Stores offers a wide range of craft supplies, including everything from paints and brushes to beads and fabrics. They also have a great selection of art materials for all skill levels, as well as home decor items and seasonal items to help you decorate for any occasion.

Pricing:

Michaels Stores offers competitive pricing on their products, and they frequently have sales and discounts that make their prices even more affordable. They also have a membership program that offers additional benefits and savings to loyal customers.

Store Experience:

When you walk into a Michaels Store, you'll find a well-organized layout that makes it easy to find what you're looking for. The store is always clean and has a welcoming ambiance. The staff is knowledgeable and always ready to assist you with any questions or concerns.

Online Shopping:

Michaels' website is designed with user-friendly navigation, making it easy to browse and find the products you need. They have a wide range of products available online, and their product descriptions are detailed and accurate. Shipping and delivery are reliable and efficient.

Customer Service:

Michaels Stores prides itself on its excellent customer service. They are responsive and communicate effectively with their customers. Their return and exchange policies are fair and hassle-free, and they are dedicated to resolving any problems or issues that may arise.

Loyalty Program:

Michaels Stores offers a loyalty program that provides benefits and rewards to its members. The program has different tiers, allowing customers to earn more exclusive offers and discounts as they spend more. It's a great way to save money and receive special perks.

Community Engagement:

Michaels Stores is committed to supporting the local community. They offer workshops and classes for customers to learn new skills and techniques. They also host in-store events and provide support for local artists, giving them a platform to showcase their work.

Sustainability Initiatives:

Michaels Stores is dedicated to environmentally friendly practices. They have recycling programs in place to reduce waste, and they strive to source their products ethically. By shopping at Michaels, you can feel good about supporting a company that cares about the planet.

Customer Reviews and Ratings:

Customers are generally satisfied with their experience at Michaels Stores. They appreciate the wide variety of products and the helpful staff. Some areas for improvement include faster checkout times and better inventory management.

Competitor Comparison:

When compared to similar stores, Michaels stands out with its extensive product variety and competitive pricing. Their loyalty program and community engagement initiatives are also unique selling points that set them apart from the competition.

Social Media Presence:

Michaels Stores has a strong social media presence, engaging with their customers through interactive posts and promotions. They often run giveaways and encourage customers to share their feedback and reviews, creating a sense of community.

Accessibility:

Michaels Stores has numerous store locations with convenient hours, making it easy for customers to shop in person. Their website also has accessibility features to accommodate all users, and they are committed to providing accommodations for customers with special needs.

Overall Recommendation:

Michaels Stores is a go-to destination for all your crafting and art needs. With a wide range of products, competitive pricing, and excellent customer service, they cater to both beginners and experienced artists. Their loyalty program, community engagement, and sustainability initiatives make them a top choice for those who value these factors. However, improvements in checkout times and inventory management would further enhance the overall experience. Michaels Stores is highly recommended for anyone looking for quality craft supplies and a supportive creative community.

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Contact Michaels Stores customer service

Phone numbers

1800 642 4235 +1 (972) 409-5244 More phone numbers

Website

www.michaels.com

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