Metro by T-Mobile
Reviews and Complaints

MetroPCS sucks so hard it's face will cave in soon. i Just read another complaint from someone else about MetroPCS. In his comment thread a person who admits to being an employee of the corporate office readily admitted that "They could (he meant couldn't) care less about your issues with your phone". So that tells you what kind of a company this. Their own employees tell you right away that you that once you buy their phone you are complete [censored] to them.

My last smart phone had gotten stolen but I had a virgin mobile prepaid plan. Before that I had a couple MetroPCS phones. It had been a while since I had gotten a new cell phone and I completely forgot what a train wreck of a company MetroPCS is and why I ran screaming to Virgin Mobile in the first place. First I got a smart phone that had 4g. I'd never had one of those before my last phone was 3g. They convince me to get a the 4g phone with a $50 2.5 GB saying the phone would be so fast and excellent. I'm like OK sounds good. The sales lady told me the phone was $150 dollars but works super fast just like the new galaxy 5. I decide to get it.

My first issue is when I take a good look at the recipt the next day I see the phone isn't actually $150 dollars. They charge me $49.99 for and 8gb SD card (that they just slipped into my damn phone, didn't tell me anything about it) and they charged me $20 dollars for some cheap ear bud headphones that would probably cost less then $10 at any other retail place. I didn't even get the headphones! There was no headphones anywhere in the bag. They also charged me $12.99 for a case, I thought the case was free! They use to give you a free case with the phone (I'm not really pissed about the case, it is a good case. But I don't like that the sales lady had me think that I was getting it free. My phone was only seventy something dollars but because of a $50 SD card, $20 dollar headphones and the case my phone came up to over $150 bucks!)

The thing I was most pissed off about was the $50 for an 8gb SD card. Are these people tripping on ACID?! I could go to radioshack or any drug store and get an 8gb SD for under $10.00. Like how dare you charge 50 bucks for something like that! They do this because they make cheap phones, with cheap plans and a lot of people who get phone for them are not that tech savvy. A lot of their customers probably don't know any better, that for 49.99 you can get WAAAAAAAAAAY more then 8gb on an SD card. Last i remember I got a 16 gb SD card at Radioshack for 12.99! No, I am not that tech savvy (which is why I was at MetroPCS) But I know enough to know that that is rip off!

So i was pissed off about that went back to the store. The new joker who was there tells me that he apologized that the other sales girl didn't explain things properly about the actual cost of the phone but because i got the phone at great discount i had to pay for the outrageously priced SD card, headphones and case. I said i could have just gone to the walgreens next door to the store and bought an SD card for less the ten dollars, why not just stick that into the phone and save me over $40 dollars? (while I'm their I could buy my own headphones which would have saved me another ten dollars.)

"No, you have to use this special magical SD card. Even though you can find the EXACT SAME ONE at the store RIGHT NEXT DOOR. This SD card has been blessed by Taoist monks and contains a secret map to the grave of Jesus..." Or whatever this paid stooge was telling me. I was just hit so hard and so fast with so much B.S. I must have blacked out.

I should have run as fast as I could and returned all their stuff then. I had the box and everything and could see the disrespect of MetroPCS to over charge their clients, and add so many extra B.S. to their bill without even telling them. Obviously they think everyone who walks into their store is a ### and they have no problem treating you as such. But I didn't, I kept the phone even though I know their text messaging sucks (like seriously, you will receive text people sent you days earlier. If your wife is in labor and has to text you "THE BABY'S COMINGS!" because the doctors are all around her and wont let her call, you will receive the text as your child's second birthday present!")

Dropped calls all the time and I always did have trouble paying the METROPCS bill. (I remember with my old phone the app to the bill on the phone never worked and neither did my website, so I always had to call in to pay my bill and I believe they charge for that. I haven't paid this first bill yet so I don't know if all of that is the same).

But I didn't run and now I am stuck with metroPCS, at least until it comes time to pay the first bill and i can tell metroPCS to shove it and run to another company. Because I got the phone mostly for the Internet. The phone i got was really fast and had a really good battery life (battery life wasn't a selling point, but i was impressed when i realized how long it could go without charging). I didn't plan on doing a lot of texting and I would deal with the dropped calls issue when they arrived. But the internet was really fast so i just bit it.

Then less then a week later the internet starts moving super slow and loading videos takes f-o-r-e-v-e-r. I take the phone back to the store to see what's going on, maybe i downloaded something bad or something. Nope! Completely ran out of 4G data! WTF?! 2.5 gb is a ton of data how the hell could i run out of data in 5 days?! My old MetroPCS phone didn't even have as much data and I never ran out of data and if I did it would be at the very end of the month where i was about to refill anyway.

"Oh well 4G eats up way more data then 3G. Let me steal another 2 hours of your life by explaining the intricate and complicated relationship between 3G and 4G phones...blah, blah, blah, blah, blah, blah!"

And this is what i hear from at least 4 different customer service people and the people from the MetroPCS store i got the phone from. Because I am screwed. Even though i discovered this latest catch with this phone that the sales girl forgot to mention and I tried to bring the phone back within 7 days and I had less then one hour talk time and I had their [censored] SD card and all the pieces were intact and the phone was perfect and still had the screen protector it came with on I couldn't return the phone and be released from MetroPCS's [censored]. Why? Because I had already thrown out the box! They have plenty of boxes at metropcs. They can print out the serial number of the phone from my account and paste it on the box because what they need is the phone box with the phones serial number on it. But they can't do that. Because they have no more boxes. My phones box...apparently...was annoited by Buddha himself and make of pure golden diamonds (golden diamonds! Now that is precious!)

So MetroPCS decided they'd rather have one seriously unhappy customer on their hand then conjure up another box to let me be done with them. For now all i can do is continue to tell everyone what a cold hearted greedy company this is. For a box (which i offered to pay for BTW!) which probably cost 0.05 cents to make or something (I was welling to pay up to $15 dollars for it to just be done with them!) im going to tell everyone who will listen to stay as far away from this company as possible. Potentially loosing hundreds if not thousands of dollars. And as you can see I am not alone plenty of unhappy customers of this company.

Trust me. Yes Metro PCS has some cheap phones and cheap plans. They are so cheap because both are inferior. It's better to pay a little more money to go with a company that treats it's customers with respect. At least at the company where you are paying $70 or $80 dollars a month they won't feel the need to over charge you for all kinds of bullcrap, explain what's going on with your purchase so you understand exactly what your paying for and how it works, and if you aren't happy with how things are going, will do what they can to let you go (not ### you about a box). Plain and simple this company disdain's it's customers and that kind of disrespect is not worth spending a penny of your money with!

Website does not openly disclose terms & conditions for in-store only promo price being for "new activation" only.
After being one of their original customers in the Tampa Bay Area (back from 2004), I decided to get myself a 4G LTE phone when I saw it advertised for $49 In-store only.

I figured that I could afford that and give my husband my LG Optimus M+. When I drove to the St. Petersburg, Florida Corporate store on 22nd Avenue North, I signed in, waited a few minutes and was called to the counter. I walked up and stated that I wanted to get the LG Motion $G that was advertised for $49 on the website. The customer service rep stated that it was only for NEW customers and that the phone would cost me $168, PLUS a $15 upgrade fee, PLUS another $15 to transfer my phone to my husband's number.

A $15 upgrade fee is a fraudulent charge as the 4G service is already available and I was going to purchase the phone so that it could pick up on the 4G service signal. There is no "upgrade" to my service plan at all. Therefore, the "upgrade" fee is unnecessary.

After going back to their website and looking at the promotional offer, you have to click through to THREE SCREENS BEFORE you get to the terms and conditions (which is white lettering on a light gray background) that state "new activation only on a new line of service". In addition, if you have a pop-up blocker, you won't even see the Terms and Conditions.

I contacted their customer service department with my complaint, only to be put on hold for 15 minutes and 38 seconds...waiting for a "supervisor". After hanging up and not reaching a supervisor, I contacted the MetroPCS Corporate office in Tampa, FL and left a message for their "Customer Escalation Department", for which I received a telephone call back. The guy I spoke to, asked me what the problem was. I told him the problem about the phone pricing and how difficult it was to locate the terms and conditions on their website, plus the time it took me to drive and wait at their Corporate store, only to walk out empty handed and, telling him that the $49 4G LTE phone is what I could afford...not the $198 that I was quoted in the store. His response was "I can't do anything about the phone price, but I can waive the $15 upgrade fee as a one time courtesy." I KNOW they can alter the price of the phone, they are refusing to. I have spent approximately $15, 000 on Metro PCS products and services since 2004. I am appalled and definitely do NOT feel like a "valued" customer after speaking with their "Customer Escalation Specialist" in Tampa, Florida.

we had 6 phones with metropcs, recently our mom died, me and my sister had to take over guardianship of our brother and two sisters, in looking into there finances saw they were paying to much for there phones, they had the same plans as i had but were paying more, we tried to correct there bills to what we were paying but had such a bad experience we walked out and changed there service to verizon with a 30.00 savings per month, then i had a problem paying my bill through the *99 system, tried for 3 days but it would not load correctly to pay, they suspended my service when i am able to talk to customer service i was told i would have to pay a fee to pay to pay bill even after i explained the problem i was having was a failure of there system so they lose 5 customers over easily resolved issues.

Yes I Purchase a cell phone @ Wireless Proz The Valleys #1Metro PCS SOn Martin luthers King Blvd. The attendant who hwlp me was very nice, anyways I was given a Rebate Form to fill out so that I can get Half the money back once turning in the rebate form. So I filled it out and send it ... I still haven"t recieved it yet ...So I called spoke to a representative about a month ago and was told you The viasa gift card for 60.00 dollars could take up to eight weeks. Well still nothing. So then Monday May6th I was told that I couln't be found . So they had no awareness about a rebate that was promissed to me. Maybe this letter of complaint will help in finding WHERES MY REBATE!

I was a MetroPCS customer and you wouldn't believe the mountain of
grief they caused me. Story at http//SwensonStudio.com/metropcs.htm
While I believe that this merger is good for the consumer in general,
it's bad for the metroPCS subscribers. I'm glad that I bailed. If it
was bad to be a Metro customer before, it's horrible now. Customers
will be jumping ship by the boat load. Exactly, what T-mobile wants!
After all they are buying the company for it band spectrum, not the
customer base. The best case would be to take their Metro phones, get
them unlocked and subscribe to goSmart Phone. I think that's the basic
game plan. A plan that's $5 cheaper, without the narrow channels that
Metro uses means a much faster 4g, and way better coverage and much
better customer support. Not too bad unless you have a phone that can't
be unlocked or you can't unlock the one you have.

Then you'll have to queue up for your GSM/HSPA handsets and throw
your old CDMA phones away. Remember the 'service and plan subject to
change' fine print. Well, it's about to kick-in. If any of you think
that T-mobile is going to slow it's race to compete with Verizon and
AT&T, I have a bridge for sale. With their 40mhz pipe, double that of
Verizon and AT&T, they have much, much more data capacity, which is
where the action is. So, They have Verizon and AT&T in their sights.
Do they have the capital and expertise to pull it off? I don't know,
but it'll be fun to watch. That means the quickest possible phase out
of Metro's CDMA net and the assimilation of it's towers, and more
importantly band spectrum, into the T-mobile net is probably their
highest priority. It would be mine.

The only question that remains is how many 100's of millions of dollars
will the top executives at Metro get for selling their company, it's
employees and their subscribers down the river. If you think Metro's
customer service was bad before. You haven't seen nothin' yet.

Like most of the complaints here I was also ripped off for money from METRO PCS. I have had problems with billing, and paying on line. I went to a corporate store to pay the bill, and was charged $5.00 for the privilege of driving to their store to pay my bill paying the bill as I could not on line, and then called their customer service. I was told by the customer service rep they would refund my $5.00 due to their computer problems. Next bill came the $5.00 was removed and an additional $5.00 added. Again thru a series of calls it was not removed. After some research I found out you can not reach anyone thru email other than customer service. Additional research uncovered that Metro PCS is owned by DEUTSCHE TELEKOM in Germany, which also owns T-Mobile. This explains the customer service problem. I have sent and email to DEUTSCHE TELEKOM and suggest that everyone who has problems with METRO PCS do the same. Their web site is: http://www.telekom.com/home. If we flood them with emails maybe they will change a few things. Also I have sent complaints to the state P.U.C. and the FCC. In addition to this I have also sent complaints to the F.T.C. as METRO PCS engages in interstate commerce. If all 444 complaints are sent to their corporate office in Germany, as well as the other federal agencies things may change.

This Company hired us to remodel their store, our agreement was to have the store closed for 3 full days in order to complete the necessary work. Well they did not do as they agreed, the violate OSHA rules by continuing to run the store outside, but employees and mgmt coming in and out of the store retrieving merchandise, in which put them in a safety hazard as well as put my company at risk. The new fixtures we install, came with no instructions, so therefore we had to figure out how to put things together to the best of our ability. We were supposed to re-align the cameras after all was done, but could not, due to mgmt broke the only working tv to monitor the cameras, therefore we could not complete that task. We were supposed to epoxy the back room flooring, but they canceled that after i got the flooring prep and ready for epoxy, due to they would not be able to open the store in three days, but yet they were really never closed. So after all that work was done, one of the employees decides to cut the zip tide wiring and damaged the phone line, that is an addl charge that is incurred, we also had to do some extra POS configuration, which was not in our agreement addl charges incurred. So with the deduction of not doing the epoxy and not able to re-align the cameras, remember not our fault, they have yet to pay the remaining balance owed. I have found out that this company is known for doing this to contractors, tell you one thing. You later find out it's something else but yet they wanna hold you responsible for their mistakes and bold-face lies. Stay away from doing business with Questcomm D.B.A. Metropcs headquartered out of Florida, We've attached our finished product, as well as before pics of what the store looked liked before

Metro PCS deducted $1662.62 from my checking account without authorization (in addition to the $151 normal bill), they can provide no explanation as to why the wanted my money. My bank (Wells Fargo) has confirmed the money went to Metro PCS and not some hacker. It appears to be Metro PCS’s position that anything we steal is ours fair and square.

They left me with 34 dollars to feed my family for 2 weeks. I’ve reached out to a lawyer, hopefully i’ll hear back soon.

i havee been in 19 times to get phonee and reception fixes and u havee replace the phonee 3 times and there is no resolution to my problem . you told me when i bought the phone that i had good coverage nad the phonee was a decent phonee everything i was told was a lie and you will not fix the problem my new bill is today 7-10-12 i had to go to another carrier at walmart straight talk i have no problems at all, i would like my money back on my phonee not on the accessories that i bought with it just my phonee in which was misrepresented to mr. i am a disabled person and i needed that phonee i can not take a chance to be out and need help and phonee won't work. i was right by your store and only had 1 bar with a full charge. i do not know how you can treat customers, people like that. i need my money back and we will call it a day, or i will let everyone i know and any one who will listen and let them know how you treat disabled people and or customers, everything you told me was a lie .you gave just keep on delaying the problems and ran past the short time frame period that you had on money back in which was not my fault it was yours please i ask you one more make this wright. i have also tried to get a hold of someone and can not these are the numbers given to me [protected] metro in burleson [protected] and [protected]

thank you terry wright

Wednesday May 2, 2012
To: California Consumer Complaints, Reviews, and Information
My Complaint regarding MetroPCS Cell Phone Company:
There is no Fraud Department. If so, when asked, no one at MetroPCS has given me any information regarding such a Department, nor has anyone given me a phone number where a person answers, only a recorded message or their website.
In believing my phone(s) being cloned, all MetroPCS kept suggesting was to purchase another cell phone. No one ever offered any assistance in this regard. The sales staff was was not even aware of this type of technology, which shows you how far behind MPCS is in comparison to their competition.
Also, Having minimal MetroPCS Centers that are the only place to get repairs or things handled on a Metro cell phone was irritating, ridiculous, prehistoric and a waist of valuable time. Waiting in Lines?
If someone can help, please send me a message.

I recently paid my bill of $60 on the 25th of April and now they are turning off my Service 3 days later I thought you paid for the month before you use it why am I not getting my month I don't get it

Horrible Customer Service. Auto pay does't work. This is the eighth day of my nightmare. Half dozen Customer Service counter folk, half dozen online Customer Service rep, Complaints Corporate. Autopay delete and recreated half dozen time. Phone service is current suspended. Coroprate emails, fax's, phone numbers and a very detail complaint letter http://Swensonstudio.com/MetroPCS.htm

My daughter has a Metro Pcs phone. She has a son with a disability so this phone is vital for communication with doctors and hospitals and care givers. She bought a new phone for $90 on Sept 1rst. The phone stopped working for no apparent reason on Sept 14th. We traveled back to this store (which is a half hour drive) to tell them what happened. After payin for this phone and also paying $50 for service for the month of sept. she was told they had to order a new one which should be in around 3 to 4 days. They informed us they would call my number when the phone came in.

We waited a week and after not hearing anything we tried to call the store, which was not possible due to them not being listed on 411. We waited one more week before traveling back down to see if the phone was in since we could not locate a number for them. When we arrived, we explained the situation and the receptionist rudely stated, if it came in we called you. I explained I did not receive a call and she rudely repeated her first statement. I said If I did not happen to answer I did not receive a voicemail. She stated We dont leave messages. I said then how would I know you called. She said ever hear of a missed call? Try calling it back sometime! I was in shock at her blatant rudeness. I said I imagine if I knew you were calling I would have answered! And she said It would have come up as Metro PCS and proceeded to tell me its not her problem and to answer my phone next time.

She said they only keep phones in for 3 days and then ship them back. I told her she had poor customer service skills and I wanted to speak to a manager because of her attitude. She said go right ahead, and he will be here in an hour. And told me I was lucky she did not kick us out of her store. She then said, Now this is an attitude! And said Do you notice a difference?! I said actually NO this is the way you have been talking to me since I walked in the door! I sat to wait, and she proceeded to make several rude comments to other customers walking in about us right in front of us! And also making faces. After 3 hours, the manager arrived. I was so happy to be able to talk to a voice of reason. (Or so I thought!) His first words were, who was here to see me. I raised my hand and he said how can I help you? As I started to tell him our situation it became very clear that the receptionist had called him and apparently given her own very diff account of the story. He also told me they absolutely would have called "if" the phone had come in. NO ONE seemed to be able to answer the question "Did the phone ever come in?" He said he was looking at 175 people on his comp and could not easily find my daughters name. When I told him how rude his employee was, he shrugged it off with a " I dont like to place blame." I was not even given an opportunity to say the things she said to me. He said he deals with things in his own way. What exactly was he going to deal with? He did not let me tell him what happened!

My daughter asked me if I was ok, as I started to cry and I said yes I just cant believe I waited 3 hours for this. He then rudely stated, I have 5 stores and you are lucky I even came here. Boy did I ever feel "Lucky!" The outcome was, they gave my daughter a loaner phone and asked IF someone would answer the phone when they called?! This only added insult to injury. So Now we have to go back to this store when and if we receive a call when the new phone comes in. And the one question I have is, would that receptionist or Frank the manager, have happily accepted paying $90 for a phone and $50 for phone service for the month of September and then not having a working phone or service for 2 weeks of that month and then tolerated attitude rudeness and lack of respect or compassion?! I really dont think so!

I bought the new LG esteem and sent in my rebate in Dec of 2011, I looked up my status and at first it said invalid, too many rebates for this address, now my address is 5301 E McKinney # 259 Denton Texas 76208 and the agent read he right address o me, I was told that they had to verify service I told them I do have service because I called them from my phone it was Jan 31. He then tells me it will take 14 days to verify and another 30 til they mail it out, I looked today Feb 7 and it says its in the final stages of processing and it will be march 15 before I get it, I told them that my address was right and they need to make it right, I have two small children that are going hungry because the agents can't seem to get anything done, I asked for a number and they kept giving me the same one an automated number here is no option to speak with someone, I tried telling her that ans she said oh well, I do not appericiate that at all, then and agent prior to her hung up on me three times and then after 45 mins and opening a second window waited 25 min and she closed the window on me, yes I'm mad and yes I was not happy with her, I asked to speak to a supervisor and her id number but again window closed, I dont think its fair that they have the right address and refuse to make it right ESP when they are in the wrong, a copy of this will also go to the BBB and whomever a higher p in the company is, FIX THIS ITS JUST WRONG

I purchased 3 metropcs phones from this store and returned them the next day because I did not like the fine print in the contract. This store has failed to return or credit my credit card for the phones and its been over a year now getting the run around.
This is is not a real metropcs store because they make you sign a contract with them to pay extra fees that you would not have to pay if you bought from a real metropcs store.
Stay away from clearcom wireless they have a store in concord and antioch ca

I paid my bill 4 days early via website. Pymt cleared my bank one day later. One day after bill was due, phones were shut off. I called, provided payment confirmation number, and was told payment was credited to wrong account. They turned phones back on and said it would take 72 hrs to process correction. Less than 24 hrs later, phones were turned off again. Tried to get through via phone - would not allow me to speak to rep until I paid the bill... Went to local Metro PCS store. Employee was able to contact someone via phone and phones were turned back but bank statement and confirmation email had to be faxed. Store only had local fax capability and this was an out of state number... So I have to fax it myself and they will potentially turn phones off again in 48 hrs if it is "not resolved

Switched to Metro PCS about 6 months ago. They have terrible call quality - I can only make out about every other syllable. Sometimes so bad I have to hang up my cell and call back using our house phone. I had poor call quality with the first $30 phone. Called customer no-service and they checked my line and assured me all was well. So I figured I was the unlucky one that got a bad phone set. Went back to the phone store and purchased a $60 phone. Same problem. Went back to the phone store where I purchased the phone. They agreed the phone was not working well and sent me to another store for a replacement. When I got to the other store there was a long line. Waited for an hour. Finally got to the customer no-service rep who would not replace the phone. I lost a day of work, billable hours, trying to get my phone problem resolved. I see now the only solution is to go back to AT&T or Verizon. Am posting this complaint so others can be warned that Metro PCS has low quality phones, poor voice transmission quality, and poor customer service.

I received a text message on my samsung admire (carrier metro pcs) as follows;
[protected]@mymetropcs.com; / Notice: DebitCard Frozen Call: [protected]

I called and an automated voice immediately asks for my debit card number, my bank pre warned me that they would never do anything like this. I reverse searched the number and its from somewhere in Utah-
I checked with my online account- my card is fine, this was an attempt to scam- BE CAREFUL