Puregear
Reviews and Complaints

So, I recently ordered a new screen protector from Puregear through their warranty program. Let me tell you, they were quick to take my money out of my account, but not so quick with shipping my order. I tried emailing them, but they never responded. I even tried calling them, but they put me on hold for 7 minutes and then ended the call. It was frustrating to say the least. The only way I was able to talk to customer service was through their online chat.

Finally, after more than two weeks of waiting, I was able to get my tracking information. It took them three weeks to send my screen protector, but when I received it, it was the wrong one! Can you believe it? They told me they would be sending the correct one in 5 days. They blamed it on system changes, which I can understand to an extent, but their lack of communication and continual screw ups show that this company has some major issues.

I am very upset with how this company is run. They need to work on their customer service and communication skills. It's frustrating to have to wait so long for an order and then receive the wrong item. I hope they can improve their processes and make things right for their customers.

Me and my hubby got new Samsungs, S8 and S9, and we were excited to get some screen protectors to keep them safe. We decided to go with Puregear, since they promised free replacements for life and we thought that meant they were a good quality product. Boy, were we wrong!

Within the first month, my Steel 360 tempered glass protector cracked. I was disappointed, but at least I could get a replacement for free, right? Wrong again. I filed a warranty claim and paid $9.95, but when the replacement arrived, it was the wrong protector. I thought it was just a mistake, so I tried again when my husband's protector cracked and fell off. He had to tape it to the phone to have some protection. We filed another claim, paid another $9.95, and once again received the wrong protector. I was getting frustrated, so I emailed Puregear twice, but got no response. I decided to call them, but ended up sitting on hold for hours and never talked to customer service.

We paid $60 for each protector, thinking they would hold up better because they cost so much and promised free replacements for life. But what good is that promise if they can't even send the right product? I'm totally fed up with them and not being able to get ahold of anyone. Spending that much on a case that is made of "glass" is not worth it. Duh... glass breaks easily. I just want to warn future screen buyers to be careful with Puregear and their false promises.

I recently purchased a screen protector from Puregear for my S22 Ultra, and I have to say, I'm pretty disappointed with the quality. I paid a whopping $65.00 for this thing, and on 7/28/22, just 20 days after purchasing it, I dropped my phone and the protector shattered. I've used many screen protectors over the years and have never had one break so easily. Sure, it did protect my phone's screen, but come on, this thing shattered on a minor drop.

I decided to use the warranty and get a replacement, but was disappointed to find out that I had to pay $11.95 in shipping just to get a new one. I received the replacement around 8/12/22, and today, on the 24th, I noticed that one of the edges was already shattered. I haven't dropped my phone at all and have been extra careful because I know these screen protectors are garbage.

I really don't recommend Puregear's 360 steel screen protectors. They're overpriced and not worth the money. And to add insult to injury, they charge you for shipping when their product clearly isn't up to par. I've gotten better screen protectors off Amazon for next to nothing. I'm done with Puregear and won't be paying another $11.95 for a piece of garbage. Save your money and stay clear of Puregear.

I recently purchased a screen protector from Puregear for my new phone, and I have to say, I'm pretty disappointed. I spent $50 on this thing, and within a week, one of the corners started coming away from my phone. I went back to the Verizon store where I bought it, but they were out of stock and told me to come back later or contact the manufacturer for a replacement.

So, I reached out to Puregear for a replacement, but they wanted $12 for shipping. I wasn't too keen on spending even more money on this thing, so I decided to wait. Unfortunately, I've been back to Verizon twice since then, and they still don't have any in stock. By my third visit, they told me I had to get the replacement from the manufacturer.

Meanwhile, the screen protector has continued to come away from my phone, and one of the edges has even chipped. I mean, if it can't even withstand being in my purse, what's the point of having it? And why would I want to spend another $12 on a replacement that's just going to be another piece of crap?

Overall, I wouldn't recommend Puregear to anyone. The quality of their products seems to be pretty low, and their customer service isn't much better. Save your money and look elsewhere for a screen protector that actually works.

Got myself a Puregear phone screen protector from my local cell supply store. It was a bit pricey, costing me 40 Canadian dollars, but I was told that I could get unlimited replacements as long as I pay for the shipping. I was pretty excited to have this product as it would protect my phone screen from scratches and cracks.

However, my excitement was short-lived as the screen protector broke immediately. I didn't even drop it, it just shattered near the camera while it was in my purse. I was disappointed and frustrated, but I remembered the warranty that came with it. I went to claim the warranty and was told that it would take 10-14 days to get my replacement product.

I waited patiently for a month, but I never received the replacement. I followed up on October 5th, and I was told that it would take another 7-14 business days. It's now November, and I still haven't received any response from them. My phone screen is now damaged, and I can't even get an email response from them.

I decided to report them on the Better Business Bureau (BBB) website, and to my surprise, I found 15 pages of complaints from people who had the same issue as me. These complaints date back to 2019, which made me realize that this company is a scam. I advise buyers to beware of this company and their products.

Fortunately, my credit card company disputed the charges, but I still lost the 40 dollars I spent on the original purchase. It's a shame that I had to go through all this trouble just to get a replacement product that I was promised. I hope that this review will help others avoid the same mistake that I made.

I recently got my hands on a Puregear charging cable from a Verizon store. The price tag was $24.99 plus tax, which seemed a bit steep to me. However, the clerk assured me that it came with a "Lifetime Warranty." I thought that was a great deal and went ahead with the purchase.

But, just a few weeks later, the cable stopped working. I was disappointed and went back to the store to get it replaced. However, the clerk told me that I had to file a claim online. I was a bit taken aback by this, but I went ahead and visited the Puregear website to file the claim.

To my surprise, I found out that there was a fee of $11.95 to file a warranty claim. On top of that, the form to fill out was long and complicated. I felt like giving up right then and there. Who wants to pay almost $12 and go through a complicated process just to get a replacement cable?

To make matters worse, I decided to do some research online and found out that other sellers were offering the exact same Puregear charging cable for just $4.50, with free shipping! I couldn't believe it. I ended up buying two cables online for just $9.00, and they arrived in no time.

It's ridiculous that Verizon charges $24.99 for a product that's made in China, and Puregear charges an additional $11.95 to replace it. It's a complete rip-off. Why would anyone want to pay so much when they can get the same product for a fraction of the price online, with the added convenience of having it delivered to their doorstep?

Overall, I'm extremely disappointed with Puregear's warranty policy and pricing. I wouldn't recommend anyone to buy their products from Verizon stores. Instead, I suggest looking for better deals online.

I gotta say, I wouldn't recommend Puregear to anyone. I fell for the ol' AT&T employee trick and ended up buying a couple of screen protectors from them. Let me tell you, they were way overpriced and not worth it at all. After just four days of using it, the protector was already damaged. My previous one lasted a whopping seven years without a scratch, so you can imagine my disappointment.

To make matters worse, registering the product online took over an hour and they even had the nerve to charge an extra $10 for shipping costs when I tried to file a complaint. Like, seriously? It's only $9 to buy a new one with free shipping from somewhere else. I don't have time for all that nonsense.

I did a little research and found out that there are already a ton of complaints against this company with the BBB. So, I think it's best to steer clear of Puregear until they get their act together and start standing behind their products.

Oh, and sorry if the pic I attached isn't super clear. There was a lot of glare.

I gotta say, I'm pretty disappointed with Pure-gear. I mean, I'm not one to write a review unless something really grinds my gears, ya know? And boy, did this grind my gears.

I bought two of their Steel 360 protectors for my LG V30 phone and my son's. I was pretty excited about them, I gotta admit. But within just a couple days, mine had already cracked - and I hadn't even dropped it! I mean, maybe it was just a fluke, right? So I contacted PureGear and they replaced it for free. That was pretty cool of them, I guess.

But then, wouldn't you know it, my replacement cracked again after just a little 2-foot fall onto a wood floor. I mean, come on! How tough is this "steel" protector supposed to be? So I had to pay another $10 to replace it.

And then, just last week, my son's protector cracked too - and he swears he didn't even drop it! So now I've had to pay $20 more than the original cost for these things, and it's only been 5 months. That's just not right.

I'm starting to think I might have to switch back to Zagg. They've been protecting my daughter's phone for years without any issues. I mean, I really wanted to like Pure-gear, but this experience has left a bad taste in my mouth.

I recently bought the HD Glass Screen Protector from Puregear, which comes with a "lifetime warranty". I was excited to have this extra protection for my device, but unfortunately, I ran into some issues when trying to make a warranty claim.

I went to their website and filled out the Warranty Form, but when it came time to submit and process the payment, the website wouldn't let me. I tried multiple times on different days, but had no luck. Feeling frustrated, I decided to email their support email listed on the website.

Three days went by and I still hadn't heard back from them. I decided to email again, hoping to get a response. Unfortunately, it's now March 12, 2020 and I still haven't received any communication from them.

I decided to try calling the phone number listed on their website, but was put on hold for about 10 minutes before being told to call back later. At this point, I'm starting to doubt whether there are any real people working at this company.

It's disappointing that they promise a warranty, but don't seem to have any intention of upholding it. I feel like I've been scammed and I'm frustrated that it's so difficult to get in touch with them.

After doing some research, I found that there are many complaints about Puregear on the BBB website. It's surprising that they're still in business with so many dissatisfied customers. I would strongly advise against buying anything from them.

In conclusion, I had a terrible experience with Puregear and would not recommend them to anyone. Their lack of customer service and failure to uphold their warranty promise is unacceptable.

I gotta tell ya, folks, steer clear of Puregear and their products. I had a screen protector installed on my phone by my phone company, and let me tell you, it was a total bust. Within just a few weeks, that thing was shattered to smithereens. So, I filled out a warranty claim, thank goodness I had that warranty, and paid $10 for shipping. And then, I waited. And waited. And waited some more. I mean, I get it, things take time, but this was double the expected wait time. So, I shot them an email just to check in and make sure everything was on the up and up. No response. Waited some more, sent another email. Still nothing.

At this point, I was fed up. I took that "protector" off my phone and let me tell you, my phone has been looking mighty fine ever since. I tried calling them up on three separate occasions during business hours, but all I got was a never-ending ringtone. So, I sent one final email just asking for my extra $10 back that they took out of my bank account. And you guessed it, nada.

It's been a whopping 6 months now, and I've essentially paid these guys $50 for a product that was about as useful as a screen door on a submarine, and an extra $10 for absolutely nothing. I mean, come on, man. That's just not right. So, I'm here to warn all you good people out there to not fall for their tricks and lose your hard-earned cash. Stay away from Puregear, folks.