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Resolved
Metro PCS β€” rebate

N

Metro PCS will not honor rebate. Bought phone at the end of January submitted rebate form with UPC Code and pat of Package with other numbers and did not receive a reabte. Wrote to them went back and forth for months and still no rebate. The company just reverts messsages to the place where you purchased the phone and they cant do anything and then asks you to call suctomer service and customer service tells you they cannot do anything you have to contact the rebate department still not rebate and it's July. This is unacceptable.

Responses

  • Th
    Theresa Feb 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We have tried to cancel our month to month agreement with them since December and they never canceled my service. We do not have any contract with them. We are a month to month customer. My credit card company is being billed automatically every month. I had to close my account and get a new number because Metro PC has very bad service.

    0 Votes
  • Ca
    Carmen M. Camel Aug 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please view complaint
    I purchased my phone on the 31 of the month which makes my payment due on the 31 of the month with the exception that the month does not go to 31 days which then would make my payment due the last day of each month but this has not been happening and my service has been being disconnected on the 28th pleas explain.

    0 Votes
  • Ju
    Judith Caesar Oct 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    On Oct 10, 2008 I paid my cell phone bill on the due date over the intenet at metropcs.com however, the payment was processed and I got an confirmation of payment but my cell phone was cut off since 10/10/08 by Metropcs. In addition, the payment was processed by my bank on 10/10 that shows on my statement paid on 10/14/08 however my cell phone is still off and metropcs keeps saying I didn't pay my bill. I would like to file a former complaint against Metropcs for fraudlent billing practices.

    0 Votes
  • Va
    val61069 Nov 18, 2008

    I bought two metro phones totalling around $ 500.00 ...plus...I paid 1st months bill which was $ 94.00..I decided at that time to cancel one phone due to bad service...They told me they would apply the monies to the remaining phone...that I left on to not pay that months bill..I went online to check and see if they done so...They hadnt applied anything..I called them and they told me that I had to pay $ 50.00 for 4 days service because they dont adjust accounts like that..and didnt know who misinformed me...so no credit would be given...so they billed me $ 50.00 for 4 days and didnt tell me that I was going to be charged the full amount..If they had I would have used the phone for 20 something more days but instead they let me close the account and lied about anyt type of credit to the other account...Not only that..They were supposed to port my number in and they never did so I lost a 10 year old phone number I had had for years...I was irate...They do not care about pleasing their customers what so ever...All they want to do is take your money ..tell you lies..and send you on your way...I would never advise anyone to sign up with them..They screwed me out of $ 700.00..I have two phones that only work with metro pcs...now...which do me no good at all...

    THEY NEED A NEW NAME CALLED METRO PIECE OF S***.

    0 Votes
  • Jo
    John D. Jan 28, 2009

    I TOO AM AT WITS END WITH METRO. I SWITCHED PHONES AND HAD THEM FLASH A NEW ONE. MY TEXT MESSAGES ARE ONLY WORKING TO OTHER METRO PCS USERS. WELL CONSIDERING THATS ONLY 3 OUT OF ABOUT 100 CONTACTS THAT CREATES A PROBLEM. WELL AFTER 3 SOFT RESETS AND A MAJOR REST THAT TOOK 24-72 HOURS STILL, YOU GUESSED IT NOT WORKING. THE ONE WAY CAN YOU CAN TALK TO A CUSTOMER SERVICE AGENT IS TELL THE AUTOMATED PHONE YOU WOULD LIKE TO ACTIVATE A PHONE. GO FIGURE IF IT IS MAKING MONEY, LIKE A NEW CUSTOMER, PRESTO THEY ANSWER. HOWEVER, THEY ARE NOT HELPFUL THEY JUST KEEP TELLING ME THE SAME THING. SO AFTER ABOUT 5 HOURS I GOT A DIFFERENT ANSWER FROM WILL ID# 26657. HE SAID THE METRO DOES NOT GUARANTEE ANY TEXT MESSAGES TO NON METRO USERS. AWESOME, I WONDER WHY THEY DON'T ADVERTISE THAT ON THEIR T.V. COMMERCIALS. WHAT A JOKE. TO SAVE MONEY IS TO GET CRAPPY SERVICE.

    0 Votes
  • Ny
    nyphonejacks Feb 13, 2009

    Thought I did all of my research for the $50 unlimited plans boost vs. metro pcs, and went with metro pcs because they are CDMA, and boost uses the old nextel iDEN network... CDMA... there were other pluses for me to get the metro pcs phone today... but the problem is that it uses BREW operating system, and has no JAVA support, so the mobile internet sucks... no video with youtube, no downloading opera mini... and the list goes on...

    0 Votes
  • Un
    unknown214 Apr 24, 2009

    They charged me when I had a free month. And they charging me so much to turn it on. Thats ricdolous!

    0 Votes
  • Bo
    Bones the biker May 06, 2009

    Metro PCS is ripping me off $3 a month to pay my bill. You HAVE to pay your Metro PCS bill at a store and they charge $3 to do that. You cannot pay your bill over the phone or on line. Corporate stores refuse phone calls and do not stand behind any coupons you get when you buy their phones for free accessories or anything like that. They're arrogant and very crude people.

    0 Votes
  • Bo
    Bones the biker May 06, 2009

    Very good and very true. Metro PCS is a poor compant to have a cell phone with.

    0 Votes
  • Sd
    sdrive May 07, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Try paying at metropcs.com.

    You may have been trying in the last week. Try now.

    If you don't have a credit card, that sucks for you. You should probably try to get one.

    0 Votes
  • Ro
    Robert Jun 05, 2009
    This comment was posted by
    a verified customer
    Verified customer

    RE: METRO PCS. I had a second line added and bought the new phone. I was told when my next bill was due, I would only have to pay for the first line, because I had a free month on my second line. The "METRO PCS" CEO'S need to give better service to their customers (all their independent pcs stores). Maybe then the customer might get better service. Right now pcs is the worst when it comes to customer service and telling the truth.

    0 Votes
  • Li
    Lions_Share Jun 15, 2009

    I made my payment for June '09 on-line at their website. My service was disconnected 1 day after due date. I called the 3rd party co. that completes the transactions for MetroPCS, "Bill Matrix." Bill Matrix gave me a confirmation # that payment was made 1 day prior to due date. I called MetroPCS back, asking for an investigation on their part to search for the payment in addition to, crediting me for the 2 days of no service. C/Service Rep. told me that MetroPCS does not issue credit even if they made the error. Service is back on for 2 days while they continue searching for the payment. This is NOT a professional company at all, customer relations nor service wise...

    0 Votes
  • St
    Steelers Jun 26, 2009

    I recently bought 2 samsumg messager phone. One for my daughter and one for me. I paid 213.00 each. I have had to return the first phone I got and it took almost 3 weeks to get. I still have the same problem with the new phone. No reception and cant download pictures. I would lik to get a whole different phone or go back to a rave phone but I dont feel I should have to pay for another phone. However you can not talk to a live person about this all you get is a recording. That sucks. The place where I got the phone wont give me an exchange. I have been with this company for 2 yrs and have 4 phones on my account. You would think that if they wanted to keep the customers happy then they would as least exchange the phone. I would like to have a response back to this because I dont really want to go to another company but would like to have my phone replaced without paying for another one again

    Thank you
    Beth

    0 Votes
  • Da
    darrell graves Jul 02, 2009

    If you notice that store that you pay your bill at is usually a metro pcs authorized store. They don't work for metro pcs so the service charge is thier way of getting paid. If you don't have a credit card go and get a prepaid card and then go to the website or dial 611 from your phone.

    0 Votes
  • Ra
    Randy Williams Jan 28, 2010

    I tried to purchase a cell phone online with metro pcs.They said my card needed a sigature and could not proceed with the purchase.Then they sent me a e-mail telling me my card was not charged.They LIED ! They charge my card four times for the amount of 48.07 which came to a total of 192.28 and I live on a fixed income so I can, t afford to get robbed. Thank you for helping me!

    0 Votes
  • Mi
    MIAH B Apr 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    HEY I HAD BOUGHT THE ZTE C79 PHONE I HAVE INSURANCE. AND IT KEEPS ON SHUTTING OFF AND GOING SOO SLOW SO WHAT I DID IS CALL THE METRO STORE WHERE I BOUGHT MY PHONE AT AND THE AINT DO NOTHING ABOUT IT BUT TOLD ME TO CALL THE INSURANCE PLACE SO I CALLED THEM AND THEY TOLD ME TO CALL THE CORPORATION OFFICE AND THEY DIDNT DO ANYTHING ABOUT IT BUT TOLD ME TO CALL THE INSURANCE PLACE AGAIN WELL IM GETTING TIRED OF ALL THIS PEOPLE SHOULDN'T BE PAYEN MONEY TO THE METRO PCS STORES IF THEY DON'T BE FIXING THERE PHONES RIGHT. I AM TRYING TO GET ANOTHER PHONE THE SAMSUNG MESSENGER R450 PHONE AND THE METRO PCS STORE TOLD ME THAT I HAD TO BUY THAT PHONE WHICH I DON'T UNDERSTAND BECAUSE I HAVE INSURANCE WHATS THE WHOLE PURPOSE OF HAVING INSURANCE ON A PHONE IF YOU METRO PEOPLE AINT DOING ANYTHING ABOUT IT. AND HOW I FEEL ABOUT YOU METRO PCS PEOPLE IS THAT YOU GUYS ARE NOT REALLY HELPING THE CUSTOMERS LIKE HOW THEY ARE SUPPOSED TO WE PAY EXTRA MONEY OUT OUR POCKETS FOR INSURANCE AND YOU GUYS DON'T DO NOTHING

    0 Votes
  • An
    Anj* May 25, 2010

    I paid with metro Pcs prepaid cards and they are still charging me money for the phone line it isn't much but that totally just pissed me off my boyfriend and i contacted metro and still couldn't get assistance the number was a total miss lead we even went to a store and the employee has no idea what hes doing, he said he just sells phones...well if you know any way that I could get my money back or at least pay my bill and get this fixed please reach me at [protected]@yahoo.com THANX!!!

    0 Votes
  • Ha
    Halifen Jun 28, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have metro pcs and i can not sign on to facebook... its just facebook! all other sites I can. im going to boost mobile!

    0 Votes
  • Di
    Dimakis Jul 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Reception is nonexistent! Dont waste your money with this company! The phone and service is about the same as 2 cups with strings attached!

    0 Votes
  • Br
    Brown Aug 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    From the date of purchase there is no cooling effect, 3 times complaint given but not yet been solved, the service team is responding when the complaint is given but the problem is not yet been solved.

    0 Votes
  • Me
    METRO PCS FRAUD Aug 06, 2010

    IF YOU PAID YOUR METRO PCS BILL ONLINE RECENTLY - PLEASE CANCEL THAT CARD YOU USED NOW!
    MY SON AND I BOTH USED OUR DEBT CARDS TO PAY OUR BILL ONLINE AT METRO PCS AND SOMEONE STOLE OUR DEBT CARD NUMBERS AND CLEANED OUT OUR BANK ACCOUNTS. METRO PCS
    IS THE ONLY PLACE WE BOTH USED OUR DEBT CARDS.

    0 Votes
  • Al
    Alexafairydust Sep 05, 2010
    This comment was posted by
    a verified customer
    Verified customer

    It is standard for a customer service representative at any cellular store to make a copy of your drivers liscence and debit card? This is what happened I purchased my metro pcs phone at a metro pcs dealer. That just does'nt seem right to me. In fact I went to Metro PCS corporate store and the representative there told me to report them to customer service.

    0 Votes
  • Ma
    MartMart Oct 29, 2010

    Granted this is a few months old i gotta laugh at how god damn stupid people have become over stupid sites such as facebook. OH NOES MY CELL PHONE CAN'T GO TO FACEBOOK!!!

    Get a life people

    1 Votes
  • Vi
    Virginiaalves Mar 04, 2011
    This comment was posted by
    a verified customer
    Verified customer

    thats a no no..

    0 Votes
  • Vi
    Virginiaalves Mar 04, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Fraud doesn't only come from online purchase, I've been with Metro for over 6 years never had that problem. People that work for the card it self can use your card, sometimes they just run any number and hope to get lucky, and it seems like your card number was the person doing the fraud lucky number.

    0 Votes
  • Br
    BRIJESH KUMAR .. Mar 17, 2011

    dear sir,
    As i hade gone to uttam nagar west to dwarka sectotr 14 and i get out after 2 hour in this regard we have paid rs 3o, actual i want information about it that is it correct or not

    0 Votes
  • Br
    BRIJESH KUMAR .. Mar 17, 2011

    dear sir,
    As i had during the journey from uttam nagar to dwarka 14 exceeding time 2 hours in this regards we have been deductaed by rs. 30 as penalty . so it is requisted to you that please confirme to me that is it correct or not .
    Thank & Regrds

    Brijesh Kumar

    0 Votes
  • Wanderess Apr 06, 2011

    @MartMart

    I did the same thing when I first read this complaint. I promise you people that your life with not end if you don't check facebook every two minutes. Maybe once I get MetroPCS I'll complain that I can't play Farmville on it.. or bet yet that I can't play World of Warcraft on it =D

    No really this is a ridiculous complaint and if that's the reason you don't want to use their service I'm thinking you should reevaluate your priorities.

    1 Votes
  • Mr
    Mr Bad Guy Apr 08, 2011

    You're ###ed. Please do something to get yourself out of society.

    0 Votes
  • Mo
    MOTHERMAYI Apr 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I AGREE WITH U... I PURCHASE TWO PHONE ON 2/18/11 AND WAS TOLD I WOULD RECIEVE MY REBATE IN THE MAIL. OK I SAID KNOWNING I KNEW NOTHING ABOUT THIS. WAS TO EXCITED ABOUT PURCHASING THE PHONES. SO MY FIRST BILL NEEDED TO BE PAID STILL NOT REBATE IN THE MAIL. I GO BACK TO THE LOCATION WHERE I BOUGHT THE PHONES AND WAS TOLD THERE ISNT A REBATE FOR MY PHONE (LG BANTER TOUH MN510) $50 REBATE. I COMPLAIN Y, HOW IS THAT POSSIBLE IF I JUST PURCHASED IT AND IT ONLY BEING 3 WEEKS SINCE I HAD THE PHONE. OK SO I WENT TO ANOTHER STORE AND WAS TOLD MY REBATE EXPIRED!! ANOTHER TOLD ME THERE ISNT A REBATE FOR LG BANTER NEMORE????! SHOCKED WAS I. SO I CALLED METRO PEICE OF ###. TOLD THEM WHAT WAS GOING ON AND GUESS WHAT?? LMFAO II WAS TOLD NO MATTER HOW MANY TIMES I EXPLAINED TO GO BACK TO THE STORE WHERE I PURCHASE IT AND FILL OUT A REBATE FORM. DONE THAT AGAIN STILL SAME THING, THERE ISNT A REBATE. CALLED AGAIN WAS TOLD TO FILL ONLINE AT THE REBATE SIT...NO FORM ONLINE WHAT SO EVER. ALSO TOLD ME TO CALL THE REBATE NUMBER BECAUSE THEY ARE NOT AFFILIATED WITH THE REBATE COMPANY. OK SO I CALLED ABOUT 60 TIMES CANNOT SPEAK TO ANY1 NOR COULD I FILL OUT A REBATE FORM. THEIR VOICE SYSTEM SUCKS! SO I CALLED AND EXPLAINED AGAIN EVEN THREATEN TO SUE THEM..GUES WHAT! THE GUY TOLD ME TO GIVE HIM MY INFO SO I DID HE ALSO TOLD ME HE HAS PUT MY REBATE IN FOR PROCESSING AND TO CALL THE REBATE NUMBER WITHIN A WEEK TO SPEAK WITH A REP FROM THE REBATE DEPARTMENT TO GIVE THEM MY INFO AND GET MY TRACKING NUMBER. OK DONE THAT... A WEEK IN A HALF LATER I CALLED IT NOTHING BUT THE [censored]ED UP AUTOMAITED MESSEGE SYSTEM TELLING ME NOTHING AND NEITHER CONNECTING ME TO A REPRESENTATIVE. SO I CALLED COMPLAINED ABOUT THE [censored]..SPOKE WITH A SUPERVISOR AND WAS TOLD NO1 HAS PUT MY INFO IN FOR A REBATE NOR CAN THEY FIND IT IN THEIR SYSTEM ALSO THERE NOTHING HE COULD DO.(WHAT THE [censored] ARE THEY WORKING THERE FOR!!!) TO GO BACK TO THE WHERE I BOUGHT IT FROM AND FILL OUT THE FORM, CALL THE REBATE NUMBER, CHECK ONLINE AT THE REBATE WEBSITE AND FILL OUT THE FORM...NOTHING NOTHING NOTHING...SO TODAY I WENT BACK THERE AGAIN AND WAS TOLD THEY DNT HAVE NEMORE REBATE FORMS FOR LG BANTER TOUCH MN510 AND TO GO ONLINE TO THE WEBSITE AND PRINT OUT THE MAIL IN FORM..JUST CHECK TO SEE IF WHAT THEY WERE SAYING WAS TRUE. TURNS OUT IT WASNT. I HATE BEING NICE MIND YOU I ALSO WAS HAVING PROBLEMS WITH BOTH OF THE PHONES I BOUGHT THEY KEPT FREEZING AND REBOOTING EVERY 10 MINUTES. I TOLD THEM ABOUT THAT WENT TO A RETAILED METRO PEICE OF [censored] STORE AND GOT A REPLACEMENT WARRANTY TICKET FOR THE PHONES. WAS TOLD TO COME BACK IN 3-5 DAYS WHEN I RECIEVE A TEXT STATING MY PHONES HAVE ARRIVED. ALSO I HAD TO PAY 30 BUCKS TO ACTUALLY GET THE PHONS..TOTAL RIP OFF. Y DO I HAVE TO PAY MORE MONEY FOR THEIR PROBLEM!!! WELL I AM GOING TO SMALL CLAIMS COURT AND FILL A LAWSUIT AGAISN THEM ...THIS IS WRONG WHAT THEY ARE DOING TO INNOCENT PEOPLE. MONEY HUNGRY. IMA SUE THEIR AS* OFF!!! HOPEFULLY THE COMPANY GOES OUT OF BUSINESS.

    0 Votes
  • 10
    101081011 May 10, 2011

    The store closes at 8:30 pm on Monday-Saturday. I went on a Monday at 8:00 pm & no one was there. I'm filing a complaint about them leaving the store before they're supposed to, they should be fired for this.
    Thank you for your time.

    0 Votes
  • Cy
    cyntfrmheaven May 15, 2011

    I purchased a Android Hauwei phone March 18, 2011 The phone was $168 with a $30 Mail in rebate. I mailed the rebate with the form and receipt that same day. The sales person told me it takes 4-6 weeks to arrive .. i am in week 8 and still haven't received my rebate. I believe it was false advertising and i want my rebate money back

    0 Votes
  • Vi
    vICTORI May 19, 2011
    This comment was posted by
    a verified customer
    Verified customer

    MetroPCS-Fordham309 E Fordham Rd
    Bronx, NY 10458
    I had the work headache yesterday, after spending almost 3 hours trying to get all my information from one phone to another.All that time and at the end of the day they didn't do it at all. Had me waitting all that time for nothing. I am super upseeeeet at metro pcs staff member at MetroPCS-Fordham309 E Fordham Rd
    Bronx, NY 10458

    0 Votes
  • Ma
    MartMart Jun 05, 2011

    Maybe there was a reason they closed early and what the hell are you doing showing up at 8 if they close at 8:30, you had a whole day to go there and you wait till they close, im sure they appreciate you waiting all day till the store is near closing for you to go in and hassle them.

    0 Votes
  • Ma
    mario1988 Jul 11, 2011

    PC Metro Booo!
    In recent days I went to BEST BUY to buy it for my daughter a phone type android, the shelf I was saying $ 50 rebate. It's all fairy tales, I lost my family plan for 4 phones for $ 125 a month to go to more than $ 160 and after calling hundreds of times Metro PC Booo, I was told that Best Buy does not participate in the promotion of $ 50 card Visa. Please be more serious

    0 Votes
  • Wr
    wrongly charged12 Jul 19, 2011

    MetroPCS been charging me $5 a month for features (freedom package) that covered by my plan for 2 years now and they are not willing to refund any of it!!!

    0 Votes
  • An
    Angela Blackwash Jul 19, 2011

    I exchanged my old service provider to metro pcs. I recently found out that this service is a hugh waist and I would not recommend this service provider to anyone. I have never dealt with an unprofessional company as metro pcs. I wish I could get my old service provider back as I changed providers, because I heard metro pcs offers unlimited everything.

    0 Votes
  • Gm
    gmechudita Aug 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I can understand that the service is affordable, still is not cheap, why this company can treat customer so badly and no just that stole the money just playing game with the dealer, phone customer service, and the corporate those are a joke,

    0 Votes
  • Da
    david beaver Sep 26, 2011

    My new phone keeps dropping calls all the time, was told by customer service rep, it is due to the lack of limit towers they have available.

    0 Votes
  • Da
    david beaver Sep 26, 2011

    My problem was my new phone keeps dropping calls all the time. Told by the rep. it is due to the limited towers they have.

    0 Votes

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